• Title/Summary/Keyword: E-Public Service

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An Analysis of Factors Affecting Satisfaction with Seoul Public Bike (서울시 공공자전거 이용환경 만족도 영향요인 분석)

  • Kim, So-Yun;Lee, Kyung-Hwan;Ko, Eun-Jeong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.2
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    • pp.475-486
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    • 2021
  • The purpose of this study was to propose a policy direction to improve the service of public bicycles in Seoul by identifying the physical characteristics that affect the satisfaction level in the Seoul Metropolitan Government's public bicycle use environment. To this end, a survey was conducted on users regarding their experiences using public bicycles in Seoul, and the responses of 567 people were analyzed. IPA analysis and ordinal logistic analysis were used. An analysis of the Seoul Metropolitan Government's public bicycle IPA showed that the satisfaction level was lower than that of importance in all categories. Among them, the most urgent need for improvement was the installation of bicycle roads, improved connectivity of bicycle roads, improved road management, classification of roads and bicycle roads, improved safety during night driving, and low satisfaction levels. Second, an analysis of the factors affecting the satisfaction in the public bicycle use environment showed that the model's explanatory power increased significantly from 0.062 to 0.437 after incorporating perceived variables, confirming that the perceived neighborhood environment characteristics are an important variable for determining the satisfaction level in the public bicycle use environment, among the perceived neighborhood environmental characteristics, accessibility, convenience, manageability.

A Study on the Applicability of the Conjoint Analylis for the Reference Evaluation (참고평가를 위한 Conjoint 분석법의 활용시도에 대한 연구)

  • Bae Soon Ja
    • Journal of the Korean Society for Library and Information Science
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    • v.15
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    • pp.141-173
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    • 1988
  • The focuses and methods in Library science have been changed abreast with the development af library facilities and with the expansion and diversification of its functions. One of current trends in Library science is focussed on the social functions of library: its relations to the public, effective service for the users. and efficieniencies of the management policies, and so. on. To. deal with these issues, we need to borrow methodology from other disciplines such as management, marketing, statistics, etc. This paper is mainly concerned with how we approach to the measurement af services and thus provide tentative standard for evaluating library services. To do. this work properly, we'd better consider the users' needs and expectations. But it is not an easy work since too many factors are involved in the study of the users' needs. Users' needs and expectations are so. varying that it is difficult to find out some general and objective data. That is the reason why although many scholars have urged time after time the necessity of library's effectiveness measurement, few studies demonstrated substantial method for measuring the effectiveness of service. In this paper I propose a device for measuring service: i. e, Conjoint Analysis. Conjoint Analysis, which has originally been developed and applied in marketing research, is used to measure the priorities and preferences of purchasers on the new item. So far as Conjoint Analysis, concerning users' physical and psychological necessities, can numeralize people's needs, it may also be applied to measure service provided by nonprofit organization like library. If this approach prove to be sucessful, I hope this study to make any contribution to the appropriate direction on improving library facilities based on the result from a concret reference evaluation.

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A Study of Electronic Commerce Transactions of the Hospitals (의료기관 전자상거래 현황에 대한 연구)

  • Jung, Mi-Yeong;Kim, Hye-Sook;Park, Jae-Sung
    • The Korean Journal of Health Service Management
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    • v.6 no.2
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    • pp.25-34
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    • 2012
  • The purpose of this research is to evaluate the degree of transactions of the electronic commerce in the hospitals. We created well-organized questionnaire to achieve this goal. we did telephone interviews with the hospitals, and then we reached out to the hospitals by e-mail and postal mail. We interviewed 311 hospitals, and 104 hospitals participated in this study. We conducted cross tabulations. The results are following : Among the subjects, male was 77.9%(81) and female was 22.1%(23). 51.0% of the hospitals used electronic commerce in their work purpose. The proportion of the hospitals that started their electronic commerce before 2000 years was 30.2% and after 2000 years was 69.8%. In the major electronic commerce service providers, 30.4% of the hospitals had their contract with auction, 18.4% of the hospitals had their contract with public procurement services. which is running by Korean government, and 11.8% were with EZmedicom and 10.8% were working with Carecamp. Through electronic commerce, the most high usage was office supplies 41.0% and the send area was medical supplies 11.2%. The results of this study suggest that electronic commerce in health care field is a very new area compared to other industries. There may be lots of barriers in the aspects of a way of working and norms of health care field. Electronic commerce system and contracts with their electronic commerce service providing partners.

The Influence of Service Scape and Service Provider's Esthetic Labor on Customer Behavioral Intentions and Mediations of Emotional Responses in Esthetic Shop (에스테틱샵의 서비스스케이프와 서비스 제공자의 미적노동이 고객행동의도에 미치는 영향과 감정반응의 매개효과)

  • Yoon, Sukhyun;Hwang, Hae Jung
    • Journal of Convergence for Information Technology
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    • v.10 no.8
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    • pp.250-258
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    • 2020
  • This study analyzes service scape and esthetic labor, emotional reaction, coustomer behavior intention that impacts skincare coustomers' behaviors and extracts relationships of cause and effects. Using 280 surveys were conducted to estheic shop visitors in Ulsan and Geyongnam area in recent 3 months. Using 257 surveys out of the 280 surveys, the writer did actual proof analysis. The data sample is analyzed in multiple regression analysis using Statistical power analysis with 2.1 analysis. Then the statistical processing is done with SPSS 21.0 and AMOS 21.0. It is proven that customer satisfactions from that positive reactions also increase revisit intentions by creating positive ripple effects. Through discoveries of structural relationships of predisposing factors of satisfactions in esthetic and revisit intentions, this study extracts scholastic and operational implications to have positive impacts. Expanded analysis is required in further researches with consideration of various age group and regional targets.

The effect of Characteristics of ICT-based O2O service on User satisfaction - Focusing on the mediating effect of Use safety - (ICT기반 O2O서비스의 특성이 사용자만족에 미치는 영향 - 이용안전성의 매개 효과를 중심으로 -)

  • Lee, Young-Hwan;Jeon, In-Oh
    • Journal of Digital Convergence
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    • v.15 no.4
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    • pp.157-169
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    • 2017
  • The purpose of this study is to understand the characteristics of O2O service which is emerging recently and to look for ways to take advantage of it. Recently, the emergence of various O2O services that utilize ICT technology of smartphone has attracted a lot of consumers. The study analyzed the characteristics of the O2O service and evaluated whether user satisfaction changes according to use safety. This study carried out a structured questionnaire, by collecting the material for the 421 general public in the country. Hypothesis tests showed that 4 characteristic of O2O services have positive impact on user satisfaction and regression analysis showed accuracy of information and pleasure have significant impact on user satisfaction. After cleaning up of these findings and discussing the theoretical and practical implications, this study provides direction for future research.

Analysis of Food Poisoning Outbreaks Occurred in Chungnam Korea, 2019 (2019년 충남지역에서 발생한 식중독 현황과 원인분석)

  • Lee, Hyunah;Nam, Hae-Sung;Choi, Jihye;Park, Seongmin;Park, Jongjin;Kim, Hyeonmin;Cheon, Younghee;Park, Junhyuk
    • Journal of Environmental Health Sciences
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    • v.46 no.2
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    • pp.184-191
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    • 2020
  • Objectives: This study was performed to analyze cases of food poisoning outbreaks reported in Chungcheongnamdo Province in 2019 and report it as effective data for preventing food poisoning in the future. Methods: Food poisoning outbreaks were analyzed to detect virus, bacteria, and protozoa according to the Manual for Detection of Foodborne Pathogens in Outbreaks to clarify the causes of food poisoning that occurred in Chungcheongnam-do Province in 2019. Results: Among the 79 cases of food poisoning outbreaks, 59 cases (74.7%) were in general restaurants, 15 cases (19.0%) in food service institutions, three cases at banquets, and two cases in take-out food. The 42 cases at general seafood restaurants made up the majority of food poisoning in Chungcheongnam-do. Food poisoning pathogens were shown in 13 cases (86.7%) out of the 15 cases at food service institutions, and 10 cases were related to Norovirus. Among the 79 cases, food-borne pathogens were identified in 35 cases of outbreaks, accounting for 44.3%. The confirmed pathogens were as follows: bacteria (24 cases), Norovirus (12 cases) and Kudoa septempunctata. (five cases). The food-borne bacteria were pathogenic E. coli (12 cases), Staphylococcus aureus (six cases), Salmonella spp. (two cases), Campylobacter jejuni, Bacillus cereus, Clostridium perfringens, and Vibrio parahaemolyticus (one case). Conclusions: To prevent food poisoning, it is necessary to analyze regional characteristics and environments and to hold a campaign for the prevention of food poisoning based on that analysis. In addition, when food poisoning occurs, the results of analyzing its cause and spread based on accurate epidemiological survey need to be shared.

Deduction of Evaluation Factors and the Calculation of Weighted Value to Select Export Target Country of Public IT Service (공공 IT 서비스의 수출대상국 선정을 위한 평가항목 도출 및 가중치 산정)

  • Kwon, Hyeog-In;Lee, Jin-Hwa;Park, Jong-Seok
    • Information Systems Review
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    • v.17 no.3
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    • pp.1-17
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    • 2015
  • Due to the constant expansion of overseas public IT market, exportation market mainly based on e-government is expanding and platform needs to be introduced urgently to systematically support it. Thus, this study was carried on to draw evaluation items and weighted value of tools to support decision-making out of services of public IT platform. In this study, the tools supporting decision-making were defined as concept that draws exportation customers by wholly considering 2 aspects of enterprise capabilities and national environment. To develop tools supporting decision-making, the items to evaluate the aspect of enterprise capabilities and national environment were drawn through study on literature and open question and evaluation items were eliminated and AHP analysis was done through question given to experts. As a result, the significance was found in the order of Export Competitive Advantage > Export Marketing Strategy > Export Human Resources > Export-Related Organizational Resources > Export-Related Organizational Capabilities in the aspect of enterprise capabilities. The significance of evaluation was found in the order of Service Market Efficiency > Technical innovation and Maturity > Institutions > Market Efficiency > Macroeconomic Environment > Infrastructure in the aspect of national environment.

국.공립도서관 비교평가연구 -전국 46개 4년제 대학도서관을 중심으로-

  • 최정태
    • Journal of Korean Library and Information Science Society
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    • v.26
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    • pp.23-56
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    • 1997
  • The purpose of this study is put emphasis on the importance of the library statistics. e. g., more than ten related current library statistics were inaccurated each other, so whole of statistic figures is not to be trusted. This research is make an attempt to more accurate information about library situations. Especially, with special reference to basic library statistics in the [Bulletin of National & College University libraries](Vol. 1-14, 1983-96, published by Council on National College & University Libraries), take the 24 major factors to compare and evaluate with 46 national and public university libraries. Analyzing 24 factors including 5 subjects. These subjects are as follows: 1) Total numbers of staffs with faculty members and students enrollment 2) Whole library collection of monographs and serial and publishcations. 3) Annual university budgets and library material expenditures. 4) Library facilities and building square measure. 5) Library service situation with circulation, inter-library loan/borrow and monograph D/B build up.

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A Maximum Data Allocation Rule for an Anti-forensic Data Hiding Method in NTFS Index Record

  • Cho, Gyu-Sang
    • International Journal of Internet, Broadcasting and Communication
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    • v.9 no.3
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    • pp.17-26
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    • 2017
  • An anti-forensic data hiding method in an NTFS index record is a method designed for anti-forensics, which records data as a file name in index entries and thereafter the index entries are made to remain in the intentionally generated slack area in a 4KB-sized index record[7]. In this paper, we propose a maximum data allocation rule for an anti-forensic data hiding method in an NTFS index record; i.e., a computational method for storing optimal data to hide data in an index record of NTFS is developed and the optimal solution is obtained by applying the method. We confirm that the result of analyzing the case where the number of index entries n = 7 is the maximum case, and show the screen captures of index entries as experimental results.

A Basie Community Health Survey in Rural Korea (Soyang-Myun) (소양면 지역사회 환경기초조사)

  • Choi, Sung-Yul
    • Journal of Preventive Medicine and Public Health
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    • v.6 no.1
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    • pp.133-160
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    • 1973
  • 1. Introduction Community medicine with the concept of comprehensive medical care and an ideal medical care delivery system not only for an individual or family but for the whole community has emerged. In April 1970, the Presbyterian Medical Center started a hospital based community health service project in order to improve the health of the people in rural areas. Prior to commencing a comprehensive medical care system, a family survey was needed. The major objective of this survey was to obtain information concerning the people and their environment so as to be able to plan and implement a comprehensive medical care program in Soyang-Myun. 2. Survey Method An interview using a family record form was carried out for each household. This family record form was designed to get information about demography, family planning, environmental sanitation and vital statistics. Prior to beginning, the members of the survey team were trained in interviewing techniques for three days. The team consisted of a public health nurse, four nurse-aides, a sanitarian and four health extension workers who are working in our project, The survey was carried out during the period November 1971 to March 1972. 3. Project area 1) Population of Soyang-Myun was 11,668; male, 5,962 and female, 5,706. Sex ratio: 104.5. 2) Households : 1,858 3) Family size: The average household consisted of 6.3 persons. 4) Educational level of householder a. Illiterate 13% b. No schooling but able to read 10% c. Preschool children 19% d. Primary school 47% e. Middle school 7% f. High school 3% g. College or University 1% 5) Occupational distribution of householders a. Farmer 67% b. Laborer 13% c. Office worker 4% d. Merchant 4% e. Industrial worker 2% f. Unemployed 8% g. Miscellaneous 2% 6) Religious affiliation a. No religion 74% b. Buddhist 12% c. Protestant 10% d. Catholic 4% 4. Survey results Living Environment : a. Home ownership 95% b. Kinds of roofing Straw-thatched house 84% Tile-roofed house 10% Slate-roofed house 5% Other 1% c. Floor space Less than 6 pyong 10% 6-10 pyong 53% 11-15 pyong 24% 16-20 pyong 9% More than 20 pyong 4% d. Radio ownership 80% Environmental Sanitation : a. the source of drinking water public well 49% private well 30% drainage water 9% steam water 8% well pump 3% water distribution system 1% b. Distance between well and toilet more than 16meters 38% 6-10 meter 31% 11-15 meters 14% Less than 6 meters 17% c. The status of well management Bad 72% Fair 26% Good 2% d. General sanitary state of house Bad 37% Fair 51% Good 12% e. House drainage system had no house drainage. 77% Family Planning : a. 24% of the people have used contraceptives, but 12% ceased to use them. 76% have never used contraceptives. b. used methods 1oop 68% oral pill 16% vasectomy 4% condom 1% tubal ligation 1% two or more methods 10% Maternal Health : a. The number of conceptions of housewives under 50 years of age. 11 times 26% 6 times 11% 5 times 11% 4 times 9% b. The place of delivery own house 88% hospital 1% others 11% Treatment of general sickness : a. The place of treatment Soyang Health Center 31% Hospital (private or otherwise) 26% Pharmacy 14% Herb medicine 5% Private care 5% No treatment 12% Miscellaneous 7% b. Usual causes of diseases Unknown 46% Tuberculosis 29% Neuralgia 8% CVA 3% Bronchitis 3% Others 11%

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