• Journal of Digital Convergence
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• v.10 no.11
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• pp.1-10
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• 2012

Korean government is providing a Internet-based government services to people. One of the main concerns of the government for implementing e-government services is to increase the sustainable use of the people. Therefore, management and development of e-government Web site is an important issue. In particular, it is an important to the government policy for reinforcing satisfaction and trust of the usage of e-government services. Thus, the Web site design is an important issue to consider for increasing usage of e-government services. Therefore, studies of e-government Web site design suggested an important implication to spread for continual usage of e-government services. In this study, we investigated relationships among the design factors of e-government Web site, trust, and satisfaction. The results of this study will provide useful suggestions for developing design strategies for continual adoption of e-government services.

• Journal of the Korean Society for Library and Information Science
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• v.37 no.4
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• pp.151-175
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• 2003

Accurate and current government information is essential to any member of that country. Now it has become possible to access government information with greater ease and convenience on the internet. This study examines e-government websites of the U. S. Canada Australia, the leading countries in the e-government project, and provides ways to improve the e-governments website of Korea.

• Journal of Digital Convergence
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• v.8 no.3
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• pp.19-37
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• 2010

One of the core issues in the realization of e-government is the effective implementation of a website. The current trend of e-government is developing individual web sites and portals, covering such fields as education, tax, economics, real estate, travel, and health. Evaluating e-government web sites is essential for improving web sites. These principles can be included in usability in a broader concept. Website usability has attracted considerable research on website evaluation and has been regarded as one of the most important criteria for measuring and evaluating websites. Usable e-government web sites make citizens willing to search for helpful information or solve their civil applications. The objective of this paper is to suggest an Analytic Hierarchy Process (AHP) method for evaluating e-government web sites. The proposed AHP method has two special characteristics compared to general AHP approaches. First, all citizens who are e-government users can evaluate both the usability criteria and the web sites, but the weighting mechanism differs between criteria and web sites. Secondly, a pairwise comparison is time-consuming and not cost effective with many criteria. Therefore for evaluating a website with respect to a sub-criterion, we develop checklist items as measure scales with a seven-point rating. This method is efficient as it enable us to avoid the pairwise comparison mechanism between sub-criteria. A new computation procedure for the AHP is developed that combines and synthesizes priorities of portals in the case that two decision maker groups are involved.

• Information Systems Review
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• v.7 no.1
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• pp.1-20
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• 2005

In this paper we evaluate the Korean e-government portal and linked web sites, based on usability. We pick a set of 18 representative government sites, and consider two approaches of type-I and type-II testing with different questionnaires. We ask users two questions at each site, regarding simple facts. We count a task as successful if the user find the right answer for fact questions. In type-I testing, after users have finished working with a site, we give them a post-test questionnaire asking them to rate the site in 16 different areas, in order to calculate the site rating. In type-II testing, we investigate page design, contents design, and site design of the web sites.

• The Journal of the Korea Contents Association
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• v.15 no.2
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• pp.408-418
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• 2015

The purpose of this study is to evaluate the official medical tourism websites in several countries. We compared the websites of three countries using the 4 criteria(e.g.,contents, convenience, design, interactivity). The evaluation of accessibility and subjective perception were conducted by websites users. Total 77 cases were used for the analysis. For the statistical analysis of data, MANOVA was used. According to the MANOVA analysis, The Malaysia website received the highest mark in accessibility and subjective perception. Each of the evaluations showed a significant difference among countries.

• Information Systems Review
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• v.17 no.2
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• pp.157-177
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• 2015

Website usability has been considered as a critical success factor for e-business. It has been widely acknowledged that website design with high level of usability results in positive outcomes including the increased number of visitors and vigorous user activities. Navigation which is an action for accessing and finding information is closely related with web usability when user access website providing information. The purpose of this study is to obtain design insights for improving website navigability of Korean Ministry of Health and Welfare (MHW). Action research and gaze analysis methods were applied, and we found design issues with regard to navigability in MHW website and the way how to improve. The lessons and implementation experiences will be beneficial in stimulating further theoretical work from researchers in the area of web usability. We also expect our study provide significant insights for design practitioners.

• The Journal of the Convergence on Culture Technology
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• v.10 no.4
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• pp.601-606
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• 2024

Today, governments are evolving into digital governments that actively leverage digital technologies to promote national development. Government websites play a crucial role as key elements in reshaping the interaction between individuals and the government. Within this context, government website chatbots play an important role in facilitating citizens' easy access to information. However, the chatbot ND on the National R&D Knowledge Information Portal (NTIS) exhibits low usage rates. This study proposes a framework based on user journey mapping to address the usability issues of chatbot ND. By delineating the user journey into pre-usage, in-usage, and post-usage stages, the study aims to identify points of inconvenience experienced by users at each stage and provide enhanced user experiences.

• Journal of Digital Convergence
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• v.10 no.1
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• pp.21-28
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• 2012

E-participation is the term referring to the use of information and communication technologies to political participation by enabling citizens to connect with one another. Because e-participation systems are already constructed and operated, continuous usage is regarded as a major concern for successful e-participation. E-participation systems should guarantee ease of use, user satisfaction, and high quality. In addition, measuring the quality of e-participation systems will provide a useful strategy. This paper suggests a methodology for measuring quality of experience of the e-participation system and computing the quality score. We apply two concepts of usability measurement method and quality of experience that are most suitable. We provide the target of measurement,, the construct of quality of experience, the method of experiment and analysis of data, and the scoring method of quality of experience.

• Digital Contents
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• no.11 s.114
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• pp.68-81
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• 2002

온라인을 통한 커뮤니케이션이 활성화되면서 인터넷 게시판과 대화방을 통한 명예훼손이 빈번하게 발생하고 있다. 이에 쇼핑몰 게시판에서 발생하는 악의적인 비방, 정부기관 웹사이트의 게시판에 특정 공무원의 성희롱 내용을 게시해 명예를 훼손한 경우, 형법의 명예훼손죄와 정보통신보호법의 사이버 명예훼손죄의 차이에 대해 알아본다. 다음 호에는 안티사이트에 비판하는 글을 게재한 경우, 유즈넷 또는 메일링 리스트를 통해 배포한 글이 명예훼손등에 문제가 발생한 경우에 관해 게재한다. 2회에 걸쳐 명예훼손과 e-프라이버시에 관해 게재한다.

• The Journal of the Korea Contents Association
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• v.21 no.5
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• pp.129-138
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• 2021

Today we are getting a lot of information and various activities on our website through the internet. These websites are maintained by individuals or by website specialists. The basic method is to change the files that make up the running website. Changing the entire file in this process takes a long time and changes the files that do not need to be changed, so the efficiency is greatly reduced. When only the files that need to be changed are changed, it takes a lot of effort as a person must manually search each path to check the files and change the files one by one. To solve this problem, automatic distribution systems were developed. Additional resources and learning are required, resulting in additional cost, time and labor. Therefore, in this paper, we propose an automatic update system to minimize resource consumption by using the resources and technologies of the existing website. The proposed system does not require learning new skills. This aims to improve reliability and reduce time compared to human work.