• Title/Summary/Keyword: Duty Free

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Brand Awareness, Attributes and Purchase Behaviors for Luxury Products in the Age of McLuxury (명품 대중화 시대의 명품 브랜드 인지도와 주요 속성에 대한 인식 및 구매 행동)

  • Kim, Mi-Sook;An, Soo-Kyung
    • The Research Journal of the Costume Culture
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    • v.18 no.1
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    • pp.133-149
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    • 2010
  • The purpose of this study was to investigate the brand awareness, attributes and purchase behaviors for luxury products in the age of mcluxury. In-depth interviews were conducted to 18 consumers(10 singles, 8 married) in the age range of 20~49 and having purchased luxury products twice in last 1 year. The interviews were directed by a trained mediator according to the interview guidelines and recorded. Interviewees were asked to talk freely and protocols were made for data analysis. Similarities were found regarding the salient attributes, brand awareness of luxury products as known in general; however, the perceived importance of each attribute of luxury products seemed to be changed as mcLuxury has continued. Moreover, the consumers' attitudes toward the luxury products consumption tended to become favorable than before, and the motives to buy luxury products were more value-oriented and self fulfillment rather than display one's wealth. The buying behaviors of luxury products vary among different age groups. However, most of them tended to purchase luxury products at duty-free shops and premium outlets while traveling abroad, or bought them on sale at domestic department stores.

An Investigation of the Effect of Sales Promotion of the Duty-free Shop at Incheon International Airport on the Behavioral Intentions of Customers (공항면세점의 판매촉진이 이용객의 행동의도에 미치는 영향)

  • Choi, yu-jin;Kim, yong-suk
    • Proceedings of the Korea Contents Association Conference
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    • 2012.05a
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    • pp.211-212
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    • 2012
  • 과거의 공항은 공공성에 중심을 두었다면 현재는 상업성에 중심을 둔 공항의 개념으로 변모해 가고 있다. 이에 전 세계 공항들은 경쟁에서 살아남기 위해 수익창출에 노력을 기울이고 있다. 현재 세계 공항들은 경쟁에서 살아남기 위해 항공수익이 아닌 비항공수익을 통해 이익을 창출하고 있다. 비항공수익인 공항면세점의 비중은 점점 커지고 있으나, 국내외로 공항면세점에 대한 연구가 그리 활발하게 이루어지지 않고 있다. 본 연구는 공항면세점의 현황을 파악하고, 단기간 마케팅 전략인 판매촉진을 활용하여 공항면세점을 활성화 시키고자 한다. 본 연구를 수행하기 위해 먼저 공항면세점에서 이용 가능한 판매촉진 유형에 대해 개념 정의를 내려 고객만족에 미치는 영향을 살핀 후 행동의도까지의 관계를 중심으로 살펴보았다. 의미 있는 변수들을 추출한 후 분석결과를 토대로 마케팅 시사점을 파악하고 향후 고객행동의 추세 및 변화를 반영하여 공항면세점의 운영 자료로서 활용되고자 하는 것이 궁극적인 목적이다. 공항면세점 이용객 표본으로 선정하여 설문조사를 실시한 후 이용객이 지각하는 판매촉진이 고객만족에 어떻게 영향을 미치는가, 그 결과 행동의도에는 어떠한 영향을 미치는 가를 AMOS 18.0을 활용하여 실증적으로 분석하고자 한다.

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The Mediating Effect of Empathy on the Relationship between Cultural Intelligence and Intercultural Adaptation in Intercultural Service Encounters

  • KONG, Lan Lan;MA, Zhi Qiang;JI, Sung Ho;LI, Jin
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.2
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    • pp.169-180
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    • 2020
  • Globalization has led to a dramatic increase in intercultural service encounters between services providers and customers from diverse cultural backgrounds. This paper explores the causal relationship between service employees‟ cultural intelligence and adaptive sales behavior in intercultural service encounters, and the mediating effect of cognitive and emotional empathy on this relationship. A quantitative survey methodology was utilized to collect data on 341 salespeople at duty-free shops located on Jeju Island, Korea. Data analysis was conducted using SPSS 18 and Amos 18. The results show that cultural intelligence has a significant impact on cognitive empathy, emotional empathy, and adaptive sales behavior. Cognitive empathy has a positive impact on adaptive sales behavior, whereas the relationship between emotional empathy and adaptive sales behavior is not significant. Additionally, cognitive empathy mediates the relationship of cultural intelligence and adaptive sales behavior. This study has useful managerial implications for employee selection, training, and development in service firms engaged in intercultural service encounters. This study extends prior research on intercultural service encounters by exploring the direct impact of cultural intelligence on intercultural adaptation and the mediating effect of empathy, suggesting the presence of a cognitive mechanism that plays a key role in the impact of cultural intelligence on adaptive sales behavior.

Influence of Pulsed Current and Plating Thickness on Formation of Micro-cracks in Hard Chromium Plating. (펄스 전원 및 도금 두께가 경질 크롬 도금의 마이크로 크랙 발생에 미치는 영향)

  • Jeong, Eun-Cheol;Son, Gyeong-Sik;Kim, Yong-Hwan;Jeong, Won-Seop
    • Proceedings of the Korean Institute of Surface Engineering Conference
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    • 2016.11a
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    • pp.169-169
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    • 2016
  • 크롬산 용액에 황산을 촉매로 하여 Sargent에 의해 개발된 크롬도금은 경도, 내식성, 내마모성 등의 특성이 우수하다. 이로 인해 장식용 박막 도금뿐만 아니라 경질의 후막 도금층을 형성이 가능함으로써 기계 부품류를 비롯한 산업 전반에 걸쳐 폭넓게 적용되고 있다. 이러한 크롬도금이 적용된 소재부품에 대해 장수명화와 더불어 가혹한 환경에서의 사용요구가 점차 증가하고 있으며, 이를 위해서는 보다 더 우수한 내식성과 기계적 물성을 확보해야할 필요성이 높다. 한편 경질 크롬 도금의 내식성과 관련해 도금 과정에서 발생하는 마이크로 크랙에 의해 제품의 내식성의 한계를 나타내게 된다. 본 연구에서는 내식성이 우수할 뿐만 아니라 표면 경도가 우수한 도금층을 얻기 위해 도금 전류 조건으로 펄스 전류를 적용하는 방안을 시도한 것으로 펄스전류를 적용하여 경질크롬도금 시 크랙 발생에 미치는 영향을 조사하였다. 도금욕은 일반적인 경질크롬도금에 사용되는 Sargent 욕을 이용하였고, duty ratio를 조절하여 전류 조건 변화에 따른 단면 내 크랙의 수 변화를 관찰하여 최적의 전류 조건을 도출하였다. 그리고 도출된 전류 조건을 이용해 도금 두께에 따른 크랙 수 변화를 관찰하였고, 이때의 경도를 측정하였다. 또한 XRD 분석을 통해 도금 전류 조건 및 시간 변화에 따른 결정구조 변화를 확인하였다. 실험결과 펄스 전류를 적용하는 경우, 기존 직류 적용 시에 비해 크랙 발생을 현저하게 감소시킬 수 있었으며, 사실상 크랙프리(Crack free) 도금이 가능하였다. 또한 크랙의 감소와 함께 경도 저하가 나타나게 되나 펄스 전류 인자의 최적화에 따라 이러한 경도 저하 현상의 최소화가 가능하였다.

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Study of the Al-coating on the STS 316L Stainless Steel by Pulse Plating in the Molten Salts at Room Temperature (펄스 도금법을 이용한 STS 316L 스테인리스강 상의 저온 염욕 알루미늄 코팅에 관한 연구)

  • 정세진;조계현
    • Journal of the Korean institute of surface engineering
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    • v.35 no.1
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    • pp.17-32
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    • 2002
  • Electroplating methods by molten salts and non-aqueous melts were employed for aluminium coating on STS 316L stainless steel. After coated with Ni or non-coated surface on stainless steel, Al pulse plating was carried out in two different types of electrolytes at room temperature. The Al layer from $AlCl_3$-TMPAC melts could not obtain appreciable thickness for engineering application due to chemical reactions between deposits and moisture of air. However, The Al coating by pulse plating in the Ethylbenzene-Toluene-$AlBr_3$ systems was found to be solid coating layer with a few $\mu\textrm{m}$ scale. The conductivity of Ethylbenzene-Toluene-$AlBr_3$ electrolyte was as functions of time and agitation. By seven days exposure after mixing of the electrolyte, Al-deposited layer shows uniform and near by pore-free with high current density (higher than 30mA/$\textrm{cm}^2$). The roughness and imperfection of coating layer were decreased with a increasing agitation speed. It was found that the optimum condition for the Al pulse plating on the 316L stainless steel was a 400mA peak current, duty cycle, $t_{on}$ $t_{ off}$=3ms/1ms, and a current density of 30mA/$\textrm{cm}^2$.

Ultra High Luminance and Luminous Efficacy MFFL (Mercury-free Flat Fluorescent Lamp) for Scanning Backlights of LCD TVs

  • Seo, In-Woo;Jung, Jae-Chul;Oh, Byung-Joo;Whang, Ki-Woong
    • 한국정보디스플레이학회:학술대회논문집
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    • 2009.10a
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    • pp.231-234
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    • 2009
  • In order to realize the high luminance and luminous efficacy MFFLs for LCD backlights, we optimized the phosphor profile to enlarge the surface area. The MFFL with the new phosphor profile shows a very wide luminance range from 2,600 to 17,000 nit with the corresponding luminous efficacy from 66 to 32.5 lm/W. The results were obtained with the color coordinate of the phosphor to be around (0.25, 0.23). And the single cell is expanded into a multi-structured configuration to realize a 32 inch-sized lamp by a simple repetition of the single cells, and a new driving scheme is proposed for an adaptive local dimming and scanning drive using dual auxiliary electrodes and bipolar drive scheme. Especially the ultra high luminance and luminous efficacy results suggest the duty time of illumination of the backlight unit can be significantly reduced.

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A Case Study of Oversea's Low Cost Carrier Terminal (LCCT) for Hub Network Competitiveness (허브경쟁력 강화를 위한 해외 저가항공사 터미널(LCCT) 활용 사례연구)

  • Hwang, Sung-Youn;Kim, Jong-Hyun;Park, Sung-Sik;Kim, Kee-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.22 no.4
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    • pp.15-24
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    • 2014
  • Low Cost Carrier(LCC)s in Asia Pacific market are expected to record high growth due to the expansion of Open Sky Policy among Korea, Japan, China and South East Asia. As everybody is aware of, LCC is not only saving flight cost but also creates differentiating business model by reducing unnecessary services such as F&B and in-flight duty free sales services. Booming LCCs in Asian market will cause not only Incheon airport but also other local airports in Korea to compete heavily to attract LCCs. For example, Air Asia Group with more than 200 fleet has expanded its alliance network throughout Asia. Therefore this paper has researched a new business model operating a LCC terminal for the hub airport competitiveness. According to analysis result of case study, it was found out, considering increasing airline demand next decade, Incheon airport and other domestic airports in Korea had better change an existing terminal into a LCC Terminal(LCCT) to differentiate airport services and expand its hub network. That is because of economic feasibility, first of all, of securing hub and spoke networking capabilities with airlines and finally of developing commercial facilities customizing LCC passengers' demand.

Emotional and Cognitive Determinants of Retail Salespersons' Emotional Labor and Adaptive Selling Behavior

  • KIM, Joonhwan;CHU, Wujin;LEE, Sungho
    • Journal of Distribution Science
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    • v.20 no.9
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    • pp.109-126
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    • 2022
  • Purpose: The role of salespersons' emotions in effective selling behavior garners attention among scholars and practitioners. Previous studies have investigated the effects of emotional intelligence and emotional labor on sales success separately. However, to understand the whole process, the relationships among salespersons' cognition, emotions, and behaviors should be considered simultaneously. Accordingly, we uniquely examined how salespersons' emotional intelligence (emotional antecedent) and customer orientation (cognitive antecedent) influence their emotional labor (deep acting vs. surface acting), adaptive selling behavior, and the selling results in the retail environment. Research design, data, and methodology: To improve methodological rigor, we used the dyadic approach. We measured 182 salespersons' emotional intelligence, customer orientation, and emotional labor, and 364 customers assessed the salespersons' adaptive selling behavior and selling results in the insurance and duty-free department retailing sectors. Result: The findings suggest that salespersons' customer orientation and emotional intelligence relate to deep-acting of emotional labor, affecting their adaptive selling behavior and relationship quality with customers. Conclusions: As for managerial implications, sales managers may well consider emotional intelligence levels when selecting salespersons in the retail industry. Additionally, practical training programs are required to cultivate customer orientation, emotional intelligence, and deep acting while performing emotional labor.

Analysis of the Spillover Effects on the Management Profits of Offshore Fishery by the Fluctuations in the Crude Oil Prices (원유가상승이 근해어업의 경영수지에 미치는 파급효과 분석)

  • 김현용;강연실
    • The Journal of Fisheries Business Administration
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    • v.32 no.1
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    • pp.15-39
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    • 2001
  • The study, using the input-output analysis of 402 industrial sectors by Bank of Korea(BOK) and the resulting outcomes of price model, aims to evaluate the spillover effects the international fluctuations in crude oil prices have on the commodities prices and consequently, analyse the management and profitability of the offshore fisheries in Korea. At present, the fisher men are provided with tax-free oils for their fishing operations as specified under the Special Tax Treatment Control Law. However, the exhaustion of marine resources and new international fisheries agreements, which resulted in the loss of fishing grounds, made the stable catch even more unpredictable and the hike in the price of the international crude oil would have adverse effects on the fishing industry. The study revealed that the increasing rise in the price of crude oil would exert sweeping spillover effects on other industry sectors in general and accordingly, lead to a poorer performance by fisheries. The price spillover coefficients for the diesel oil was 0.6026, which would translate into the 42.6% increase in the prices of oil when the increase ratio of 73.3% for the base crude oil was applied based on the calculation methods employed in the study. This in turn increased the ratio of diesel oil required in the offshore fisheries from 23.3% to 16.6%, diminishing the ratio of current net profits to minus 2.0% from 4.2% otherwise. By fishing type, the Pair Trawl suffered current net profits loss most by ratio of minus 9.4% and other fisheries such as Coastal Stow Nets, Coastal Angling, Danish Sein also suffered ratio of 7% and more in the loss of current net profits. With the deteriorating fishing performance, coupled with the increasing international crude oil prices, it is urgently required that the authorities concerned deliberate in depth on such schemes as follows in efforts to secure stable fishing production. First, provision of large-scale storage facilities for oil is needed to timely adapt to the fluctuations in international crude oil prices. Secondly, in line with the stabilization of tax-free oil prices, duty levied on oils for fishing and tax collected from the refineries need to be tax-exempt. Thirdly, the beneficiaries from the provision of tax-free oil should be broadened, not limited to special fishing operation only. Fourth, investment in stabilization of the oil prices should be encouraged, possibly through funding from the formation of fisheries development funds underway.

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Fundamental Epistemology on Nature Examined by Zhuangzi through the Man of Truth (장자(莊子)가 진인(眞人)을 통하여 밝힌 자연(自然)과 진인관(眞人觀)에 따른 인간관(人間觀) - 『장자(莊子)』 「대종사(大宗師)」의 진인(眞人)을 중심으로 -)

  • Ban, Sng-hyoun
    • Journal of Korean Philosophical Society
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    • v.137
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    • pp.193-223
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    • 2016
  • This research examines the recognition of nature as identified by Zhuangzi through the man of truth. Zhuangzi defines inactivity as an act of nature and personifies it as the man of truth, a holy man who achieves salvation. It is the stage that is united with nature by breaking out of secular restriction and achieving the absolute liberal spirit. The man of truth is the origin enabling all the acts of nature. And since the existence of all living things is connected, the change of life and death complies with the operation of nature. It is an irresistible destiny for all human beings. Therefore, the duty of nature recognizes the life and death of all creation into a single perspective. In this sense, the feelings of joy and sorrow that human beings feel are unnecessary. When following the duty of nature and destiny, which is to break out of secular desire and empty the mind, it is possible to go to the stage of futility and enjoy a silent and comfortable life. Zhuangzi explains it as living free from worldly cares, which is the stage of 'Soyoyoo(逍遙遊)'. In this thesis, the principles of courtesy and the virtue of Confucianism are stated and are contrary to the concept of futility asserted by Zhuangzi. But, a different approach could be attempted which recognizes a superman who is even more evolved from the man of truth. The philosophical ideology of Zhuangzi could be a necessary factor for modern people and his oriental natural spirit should be highly appreciated.