• 제목/요약/키워드: Drivers

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Customer Equity Drivers and CLV of the Department Stores in Seoul

  • Kim, Hyun-Sook;Min, Ji-Young;Lee, Yu-Ri
    • International Journal of Costume and Fashion
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    • 제10권2호
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    • pp.73-88
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    • 2010
  • Study aims to identify customer equity drivers and their relative importance, to represent customer lifetime value (CLV) distribution, and to investigate the effect of customer equity drivers and demographics on CLV when shopping apparels at the four big department stores in Seoul. Recently, Korean department stores marked significant decrease in sales volume and it calls for more focus on customer orientation. Customer equity is a managerial concept which considers customers as a valuable asset for business success. Sustainable competitive advantage is attainable when customer equity drivers and CLV are measured, managed and enhanced. results identified four dimensions of customer equity drivers such as 'retail brand equity: 'relationship equity', 'retail service equity', and 'price value equity'. Among them, 'relationship equity' was proved to be the most influencing factor on the customer's store patronage intention. The CLV distribution represented unique characteristics of each department store. The level of CLV depended on such demographics as age and income. Marital status influenced the relationship between perceived customer equity drivers and CLV. It also analyzed competitive structure of the four big department stores in Seoul and offered managerial suggestions. This study provided conceptual framework for the future study of customer equity related to apparel shopping at the department stores as well as managerial implications.

택시운전원의 고객응대 노동이 정신건강에 미치는 영향 (The Effects of Customer Contact Service to the Mental Health among Korean Taxi Drivers)

  • 이복임
    • 한국직업건강간호학회지
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    • 제25권2호
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    • pp.108-117
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    • 2016
  • Purpose: The purpose of this study was to determine the relationship between customer contact service and mental health among Korean taxi drivers. Methods: This was a secondary analysis of data collected from the 2015 Korean Working Conditions Survey. The sample included 496 taxi drivers in South Korea. The effect of customer contact service on mental health was analyzed using logistic regression analysis. The independent variables were general characteristics, working conditions, and hazardous factors in interactive service. Results: The prevalence of poor mental health was 56.3%. Taxi drivers experienced emotional involvement (17.2%), hiding feeling (32.0%), and contact with angry clients (18.3%) in their job. During the first month of their work, 33.7% experienced verbal abuse and 12.3% threats/humiliating behaviors. In bivariate analysis, verbal abuse, threats/humiliating behaviors, and physical violence were associated with mental health of taxi drivers. Multiple logistic regression analysis revealed 'emotional involvement' and 'contact with angry clients' were significant predictors of mental health. Conclusion: The findings of this study may be useful in developing intervention programs to improve the mental health of taxi drivers in South Korea.

인사조직운영 및 문화유형에 관한 비교 연구 : 철도관련 A, B 양사의 기관사 직종을 중심으로 (A Comparative Study on Personnel, Organization Management System and Corporate Culture : Focusing on Drivers of two Railway Firms)

  • 신택현;이동갑
    • 한국철도학회:학술대회논문집
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    • 한국철도학회 2003년도 춘계학술대회 논문집
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    • pp.159-164
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    • 2003
  • The purpose of this article is to comparatively depict the organizational effectiveness of two rail firms based on the cognitive response of employees(group of drivers). To attain this purpose, several aspects of current personnel and organization management system and organizational culture are surveyed through questionaire and analyzed by SPSS. The questionaire includes two parts of items. First, it includes items on personnel-related factors such as evaluation system, job, wage, role, leadership and job satisfaction. Second, it includes items on organizational culture model suggested by Rousseau. The major findings are : 1) In general, the cognitive response of drivers in two firms concerning personnel-related aspects is to a certain degree negative. 2) The cognitive response of drivers in two firms concerning culture-related aspects is also awfully negative. 3) Job satisfaction of drivers in the firm A is highly related to role and leadership factors in terms of personnel-related aspects, on the one hand, and to achievement factor in terms of culture, on the other hand. In case of the firm B, job satisfaction of drivers is highly related to personnel evaluation factor as well as role and leadership factors in terms of personnel-related aspects, on the one hand, and to affiliation, power, and bureaucracy factors in terms of culture, on the other hand.

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CLASSIFICATION OF THE INTERPLANETARY SHOCKS BY SHOCK DRIVERS

  • OH SU YEON;YI YU;NAH JA-KYUNG;CHO KYUNG-SEOK
    • 천문학회지
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    • 제35권3호
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    • pp.151-157
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    • 2002
  • From the data of solar wind observation by ACE spacecraft orbiting the Earth-Sun Lagrangian point, we selected 48 forward interplanetary shocks(IPSs) occurred in 2000, maximum solar activity period. Examining the profiles of solar wind parameters, the IPSs are classified by their shock drivers. The significant shock drivers are the interplanetary coronal mass ejection(ICME) and the high speed stream(HSS). The IPSs driven by the ICMEs are classified into shocks driven by magnetic clouds and by ejectas based on the existence of magnetic flux rope structure and magnetic field strength. Some IPSs could be formed as the blast wave by the smaller energy and shorter duration of shock drivers such as type II radio burst. Out of selected 48 forward IPSs, $56.2\%$ of the IPSs are driven by ICME, $16.7\%$ by HSS, and $16.7\%$ of the shocks are classified into blast-wave type shocks. However, the shock drivers of remaining $10\%$ of the IPSs are unidentified. The classification of the IPSs by their driver is a first step toward investigating the critical magnitudes of the IPS drivers commencing the magnetic storms in each class.

The Effectiveness of a mHealth Program Using Wearable Devices and Health Coaching among Bus Drivers for Promoting Physical Activity

  • Ha, Yeongmi;Lee, Sang-Ho;Lee, Suyeon;Chae, Yeojoo
    • 지역사회간호학회지
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    • 제33권3호
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    • pp.332-339
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    • 2022
  • Purpose: Bus drivers are at high risk of chronic diseases due to risk factors associated with poor diet, physical inactivity, high levels of sedentary behaviors, and unfavorable working environments. This study developed a mHealth program for bus drivers, and examined the effectiveness of a mHealth program for promoting physical activity among bus drivers using wearable devices and health coaching. Methods: Forty-seven workers from two bus companies were allocated to the experimental group and the control group. Participants were asked to wear a wearable device (Fitbit Charge HR) during waking hours for a day. Participants in the experimental group were provided with a Fitbit, weekly face-to-face health coaching, a mHealth workbook, and text and photo messaging for 12 weeks. The control group only received a Fitbit. Results: By week 12, there were significant differences between the experimental and control groups in exercise self-efficacy (p<.015) and daily walking steps (p<.001). Conclusion: The findings have demonstrated that the mHealth program using wearable devices and health coaching is effective for bus drivers for promoting physical activity. Based on our findings, it is recommended to encourage the mHealth program using wearable devices and health coaching for bus drivers' wellness.

Describing Physical Activity Patterns of Truck Drivers Using Actigraphy

  • Brad Wipfli;Sean P.M. Rice;Ryan Olson;Kasey Ha;Caitlyn Trullinger-Dwyer;Todd Bodner
    • Safety and Health at Work
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    • 제14권3호
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    • pp.340-346
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    • 2023
  • Background: Truck driving is a highly sedentary occupation that places workers at risk for chronic health conditions, such as obesity and high blood pressure. The primary purpose of this study was to objectively describe truck drivers' typical physical activity (PA) patterns. Methods: We used ~7-10-day baseline PA actigraphy data samples from drivers in the Safety & Health Involvement For Truckers (SHIFT) study (n = 394). Driver PA patterns (e.g., average number of ≥10 minute Freedson bouts per week, time in bouts, and common days/times for PA) were summarized with descriptive analyses. We also compared objective accelerometer data to self-reports. Results: Drivers' weekly PA averaged 14.4 minutes (SD = 37.0), and most PA occurred between 5-6 pm on Tuesdays and Wednesdays. Drivers overestimated self-reported weekly exercise by over 60 min/week compared to accelerometer data. Conclusion: Our results suggest that objective PA assessment may be warranted over self-report when possible, and timing may be key in future PA intervention work with truck drivers.

Validation and Modeling of Drivers and Barriers of Multivendor ATM Technology in India from Suppliers' Perspectives

  • Jyotiranjan Hota;Saboohi Nasim
    • Asia pacific journal of information systems
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    • 제30권2호
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    • pp.374-396
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    • 2020
  • The purpose of the paper is to apply Total Interpretive Structural Modeling (TISM) used to develop a hierarchy among the key drivers and barriers to multivendor ATM Technology adoption in India from the perspectives of suppliers. TISM approach is an extension of Warfield's (IEEE Transactions: System, Man & Cybernetics 4:405-17, 1974) Interpretive Structural Modeling(ISM) approach. Based on the literature, drivers and barriers for adoption of Multivendor ATM Technology are identified. TISM is used to develop a hierarchical model which states the interpretation of relationship among these drivers and barriers. Hierarchies of all relevant drivers and barriers are developed and significant interrelationship was found out. Implications for the researchers and Industry Practitioner are highlighted. For Researchers, TISM methodology facilitates to further carry out exploratory studies by identifying the factors in technology adoption domain and focus their interactions through hierarchical structures. For Practitioners with suppliers, a list of relevant barriers and drivers to adoption of this technology in India are indications to take a decision to adopt Multivendor ATM Technology in their respective suppliers. The proposed Model developed through qualitative Modeling technique has been accomplished from the perspectives of suppliers in India in the domain of multivendor ATM Technology for the first time in ATM Banking as a contribution to the Literature.

상관분석을 이용한 고령 운전자 사고특성에 따른 연령유형 연구 (A Study on the Age Group of Elderly Driver's Accident Characteristics Using Correlation Analysis)

  • 고은혁;윤병조
    • 대한토목학회논문집
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    • 제37권5호
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    • pp.827-835
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    • 2017
  • 고령화가 급격한 속도로 진행되며 발생하는 문제 중 고령 운전자 사고는 해결되어야 하는 중요한 사회문제이며 사고를 감소하고자 하는 노력은 앞으로 맞이할 초고령 사회를 대비하기 위해 꼭 필요하다. 현재 고령자는 65세 이상으로 규정되어 있으며 이에 따라 고령 운전자 사고에 관련된 다양한 연구들은 65세를 기준으로 일반운전자와 고령 운전자를 구분하여 분석한다. 이러한 배경으로 인해 수용 가능한 정확도의 수준에서 실질적으로 교통약자로 분류되어야 하는 신체 능력을 갖춘 고령 운전자를 구분하는 기준은 제시되고 있지 않다. 따라서 본 연구에서는 상관분석을 이용하여 고령 운전자의 연령별 사고특성을 분석하여 연령군집별 사고 위험성을 비교하도록 한다. 분석결과 차종별 주요 사고특성에 대해 75세 이상의 경우 사고 발생에 미치는 영향력이 높아지는 것으로 나타났으며, 70세에서 80세 사이 구간에서 사고 발생 빈도가 상대적으로 낮았던 승용차에 대해서도 주요사고특성을 분석한 결과 75세 이상 84세 이하 구간에서 사고 발생에 대한 영향력이 높아지는 것이 두드러지게 나타났다. 이는 고령화가 진행되고 평균 수명이 늘어남으로써 고령자 구간 폭도 증가하는바, 고령자 내에서도 특성이 나뉘게 되며 본 연구를 통해 연령군집별로 사고 발생에 대한 영향력이 달라지는 것을 확인하였다.

교통노면표시 이해도에 관한 연구 (Drivers' Understanding of Traffic Pavement Markings)

  • 신강원
    • 대한토목학회논문집
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    • 제33권2호
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    • pp.711-718
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    • 2013
  • 교통노면표시는 다양한 도로정보를 일차적으로 이용자에게 전달하는 중요한 교통시설 중 하나로, 교통노면표시에 대한 올바른 이해는 교통안전 향상 및 올바른 교통문화 정착에 필수적인 사항이다. 그러나 전술한 교통노면표시의 중요도에도 불구하고 교통노면표시 이해도에 대한 국내 연구결과는 미흡한 실정이다. 본 연구에서는 이용자별 교통노면표시의 이해도를 설문조사를 통해 추정하였으며, 이용자 특성에 따른 이해도 차이의 유의성을 교차표와 로지스틱 모형을 적용하여 분석하였다. 분석결과 분석대상 교통노면표시에 대한 평균 이해도는 57.41%로 비교적 낮게 나타났으며, 양보표시의 이해도가 25.88%로 가장 낮았으며, 횡단보도예고표시의 이해도는 91.18%로 가장 높게 분석되었다. 한편 교차분석결과 일부 노면표시의 이해도는 운전면허 정지 및 취소자(특별교통안전교육대상자)와 같은 이용자 그룹에 따라 유의한 영향을 받으나, 보다 일반적인 이용자 특성(성별 및 운전경력)에 따라서는 크게 달라지지 않음을 알 수 있었다(${\alpha}$=0.05). 이처럼 교통노면표시에 대한 전반적인 이해도는 이용자 특성에 따라 유의한 차이를 보이지 않는바, 모든 이용자를 대상으로 하는 전반적인 노면표시 이해도 향상 방안의 도출이 필요하다고 판단된다.

자동긴급제동장치의 고령운전자 추돌사고 감소 효과 추정 (Estimation of Road Crash Reduction by Installing Automatic Emergency Braking Systems for Elderly Drivers)

  • 한상진;김은우;장효석;주종완
    • 한국ITS학회 논문지
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    • 제22권1호
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    • pp.161-171
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    • 2023
  • 고령 운전자는 다른 연령대에 비해 사망사고 유발 가능성이 높다. 2021년 교통사고 통계에 따르면 고령 운전자 1만 명당 유발한 사망자수가 1.77로 30대 운전자 0.55에 비해 2.67배 높다. 본 연구는 자동긴급제동장치(Automatic Emergency Braking System, AEBS) 설치로 고령 운전자의 추돌사고 유발 가능성을 얼마나 낮출 수 있는지 파악하기 위해 시도되었다. 이를 위해 자동차보험 데이터를 활용하여 자동긴급제동장치가 장착한 차량이 그렇지 않은 차량에 비해 얼마나 추돌사고 발생률이 낮은지 통계적 기법으로 분석하였다. 그 결과 자동긴급제동장치를 장착한 차량과 그렇지 않은 차량의 교통사고 유발 오즈비가 0.75에 그쳐 사고감소 효과가 분명히 있는 것으로 나타났다. 성별로는 남성 운전자가 0.78로 여성 운전자 0.81에 비해 사고감소 효과가 컸다. 연령별로도 65세 이상의 오즈비가 0.76으로 분석되어 교통사고 감소 효과가 있는 것으로 나타났다. 특히 남성 고령운전자가 0.49로 감소효과가 가장 높았다. 향후 고령운전자를 대상으로 자동긴급제동장치 장착 차량을 운전할 경우 보험료 할인 등 혜택을 부여한다면 추돌사고를 예방하는데 도움이 될 것으로 보인다.