• Title/Summary/Keyword: Distribution & Service

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The Research of Suitability for Introduction of 6 Sigma to the Service Industry - Based on Department store Industry - (서비스산업의 6시그마 도입 적합성 연구 - 백화점 업종을 중심으로 -)

  • 이종관
    • Proceedings of the Korean DIstribution Association Conference
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    • 2000.10a
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    • pp.187-205
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    • 2000
  • 6 Sigma movement is the quality innovation activity which Motorola, a nineteen eighties' top-ranking American company of electronics and communication, has started to survive the Japanese companies' frightening gami-gaze. In early days, it's just applicated for reducing customers' complain by eliminations inferior goods centering round producing activity and filling up the competitive market's demand for price and delivery deadline. Nowaday, 6 Sigma application has created a boom extending to a company's most activity fields without any exact scrutiny of 6 Sigma. Although 6 Sigma movement starts from the question of what customers want not by cutting off the inferiority rate but by cutting out causes of producing inferior goods, the service industry has a special character that makes it difficult to compute the level of Sigma. Thus this research examines suitability for introduction of 6 Sigma to the Service Industry.

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Effects of Perceived Service Quality of Cultural Centers in Discount Stores on Relationship Quality

  • Kim, Sang-Cheol;Kim, Mi-Song
    • Journal of Distribution Science
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    • v.12 no.9
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    • pp.39-45
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    • 2014
  • Purpose - This study aims to explore whether investing in cultural centers enhances the image and performance of corporations, and seeks to identify the effects of the relationship quality of cultural centers on the relationship quality of discount stores. Research design, data, and methodology - To accomplish the objective, a survey was conducted on the users of the cultural center of NH Hanaro Club's S Branch. Regarding the questionnaires, 155 copies were distributed and 139 were used as valid data responses, which were analyzed through a descriptive statistical analysis, correlation analysis, and a path analysis with structural equation modeling. Results -Cultural centers are lifelong educational institutions revolving around females, and corporations can improve their image and performance through cultural centers in pursuit of profits. Moreover, the reliability and responsiveness of cultural centers positively influenced their relationship quality and that of discount stores. Conclusion - Customer service should be provided promptly and sincerely to achieve maximum customer satisfaction. This will boost the relationship quality of cultural centers, and positive customer evaluation will lead to better relationship quality of the discount stores.

Reinforcement leaning based multi-echelon supply chain distribution planning (강화학습 기반의 다단계 공급망 분배계획)

  • Kwon, Ick-Hyun
    • Journal of the Korea Safety Management & Science
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    • v.16 no.4
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    • pp.323-330
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    • 2014
  • Various inventory control theories have tried to modelling and analyzing supply chains by using quantitative methods and characterization of optimal control policies. However, despite of various efforts in this research filed, the existing models cannot afford to be applied to the realistic problems. The most unrealistic assumption for these models is customer demand. Most of previous researches assume that the customer demand is stationary with a known distribution, whereas, in reality, the customer demand is not known a priori and changes over time. In this paper, we propose a reinforcement learning based adaptive echelon base-stock inventory control policy for a multi-stage, serial supply chain with non-stationary customer demand under the service level constraint. Using various simulation experiments, we prove that the proposed inventory control policy can meet the target service level quite well under various experimental environments.

Bit-map-based Spatial Data Transmission Scheme

  • OH, Gi Oug
    • Journal of the Korea Society of Computer and Information
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    • v.24 no.8
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    • pp.137-142
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    • 2019
  • This paper proposed bitmap based spatial data transmission scheme in need of rapid transmission through network in mobile environment that use and creation of data are frequently happen. Former researches that used clustering algorithms, focused on providing service using spatial data can cause delay since it doesn't consider the transmission speed. This paper guaranteed rapid service for user by convert spatial data to bit, leads to more transmission of bit of MTU, the maximum transmission unit. In the experiment, we compared arithmetically default data composed of 16 byte and spatial data converted to bitmap and for simulation, we created virtual data and compared its network transmission speed and conversion time. Virtual data created as standard normal distribution and skewed distribution to compare difference of reading time. The experiment showed that converted bitmap and network transmission are 2.5 and 8 times faster for each.

A Study of Mobile Edge Computing System Architecture for Connected Car Media Services on Highway

  • Lee, Sangyub;Lee, Jaekyu;Cho, Hyeonjoong
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.12 no.12
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    • pp.5669-5684
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    • 2018
  • The new mobile edge network architecture has been required for an increasing amount of traffic, quality requirements, advanced driver assistance system for autonomous driving and new cloud computing demands on highway. This article proposes a hierarchical cloud computing architecture to enhance performance by using adaptive data load distribution for buses that play the role of edge computing server. A vehicular dynamic cloud is based on wireless architecture including Wireless Local Area Network and Long Term Evolution Advanced communication is used for data transmission between moving buses and cars. The main advantages of the proposed architecture include both a reduction of data loading for top layer cloud server and effective data distribution on traffic jam highway where moving vehicles require video on demand (VOD) services from server. Through the description of real environment based on NS-2 network simulation, we conducted experiments to validate the proposed new architecture. Moreover, we show the feasibility and effectiveness for the connected car media service on highway.

A Study on convergence of Mobile Smart Commerce and O2O Distributions Business Model for Small to Medium and Micro-Enterprises (중소·소상공인을 위한 모바일 스마트커머스 및 O2O 유통 비즈니스모델 융합 연구)

  • Kim, Byung-Wan
    • Journal of the Korea Convergence Society
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    • v.7 no.5
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    • pp.161-167
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    • 2016
  • Distribution channels are changing its industry paradigm from quantitative increase to qualitative improvement. In addition, it incorporates new characteristics and consumption tread of customers and the core value of service is developing focused around on online to offline (O2O) business model of omnichannel. In this respect, companies are integrating various distribution channels and in order to provide high content business service to customers, their interest in finding a new business strategy is increasing. Currently, most of the service being provided to customers are formed based on distribution structure centered around big companies and financial industry and the problems faced by small to medium and micro enterprises, which are expansion and improvement of channels, discovery of new distribution channels and finding O2O marketing strategy, can be said as very important task. Accordingly, this research purports to create added values which can serve as the driving force of growth of "creative economy" by improving distribution channels in which anyone who incorporates needs of smart consumers can enter into the smart commerce market and to further form sustainable win-win market that is strategic through business platforms for small to medium and micro enterprises therefrom.

Content Distribution for 5G Systems Based on Distributed Cloud Service Network Architecture

  • Jiang, Lirong;Feng, Gang;Qin, Shuang
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.9 no.11
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    • pp.4268-4290
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    • 2015
  • Future mobile communications face enormous challenges as traditional voice services are replaced with increasing mobile multimedia and data services. To address the vast data traffic volume and the requirement of user Quality of Experience (QoE) in the next generation mobile networks, it is imperative to develop efficient content distribution technique, aiming at significantly reducing redundant data transmissions and improving content delivery performance. On the other hand, in recent years cloud computing as a promising new content-centric paradigm is exploited to fulfil the multimedia requirements by provisioning data and computing resources on demand. In this paper, we propose a cooperative caching framework which implements State based Content Distribution (SCD) algorithm for future mobile networks. In our proposed framework, cloud service providers deploy a plurality of cloudlets in the network forming a Distributed Cloud Service Network (DCSN), and pre-allocate content services in local cloudlets to avoid redundant content transmissions. We use content popularity and content state which is determined by content requests, editorial updates and new arrivals to formulate a content distribution optimization model. Data contents are deployed in local cloudlets according to the optimal solution to achieve the lowest average content delivery latency. We use simulation experiments to validate the effectiveness of our proposed framework. Numerical results show that the proposed framework can significantly improve content cache hit rate, reduce content delivery latency and outbound traffic volume in comparison with known existing caching strategies.

Empty Containers Distribution Problem considering the Container Ship Route (컨테이너선의 경로를 고려한 공 컨테이너의 분배 문제에 대한 연구)

  • Shin, Sang-Hoon;Moon, Il-Kyeong
    • Journal of Korean Institute of Industrial Engineers
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    • v.35 no.1
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    • pp.92-100
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    • 2009
  • Today international trade through maritime transportation is significantly increasing. Due to this increase, shipping companies are faced with problems concerning the repositioning of empty containers from import dominant ports. The liner shipping service network has been provided to transport containers which load customers' freights. Container ships are moved on the liner shipping service network by observing the predetermined route and transportation time. This research deals with the empty containers distribution problem considering the container ship route. A mathematical model based on the mixed integer program has been introduced in this study. The objective is to minimize the total relevant costs of empty containers such as handling, leasing, and inventory holding, etc. Due to the complexity of the problem, a genetic algorithm has been suggested to solve large sized problems within a reasonable time. Numerical experiments have been conducted to show the efficiency of the genetic algorithm.

Performance Analysis of Distribution-based and Replication-based Model for High Performance Grid Information Service

  • Quan, Cheng-Hao;Kim, Hie-Cheol;Lee, Kang-Woo;Lee, Yong-Doo
    • Proceedings of the IEEK Conference
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    • 2003.07d
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    • pp.1621-1624
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    • 2003
  • As the entities participating Grid become larger, performance requirement for the LDAP-based GIS(Grid Information Service) goes beyond that provided by a stand-alone single LDAP server. This entails the exploration of distributed LDAP systems. This paper presents the performance evaluation respectively for a distribution-based and a replication-based LDAP model. The analysis is based on an analytic performance model for each distributed system which is obtained by applying the M/M/1 queuing model. The performance evaluation made to these analytic models reveals that the distribution-based and the replication-based model show a significant tradeoff in their performance with respect to the system size as well as the amount of system load.

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A lateral transshipment policy based on the service level in the distribution network (분배네트워크에서 서비스 수준에 기반한 lateral transshipment 정책)

  • Jeon, Yeong-Sang;Lee, Yeong-Hae;Jeong, Jeong-U
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.05a
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    • pp.31-34
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    • 2004
  • This research proposes the lateral transshipment policy that can deal efficiently with stockout in the two-echelon distribution network in supply chain. The lateral transshipment policy can be expected for retailers to response the change of customers' demands efficiently. Because of various factors, such as demand fluctuation, replenishment quantity, lead time, and so on, it is very difficult to decide optimal lateral transshipment time and quantity. We suggest the new lateral transshipment policy based on the service level in this research. The efficiency of this policy is proved by simulation experiments.

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