• Bulletin of the Korean Mathematical Society
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• v.43 no.2
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• pp.277-292
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• 2006

We consider a single-server queue with service time distribution of phase type where positive customers, negative customers and disasters arrive according to a Markovian arrival process with marked transitions (MMAP). We derive simple formulae for the stationary queue length distributions. The Laplace-Stieltjes transforms (LST's) of the sojourn time distributions under the combinations of removal policies and service disciplines are also obtained by using the absorption time distribution of a Markov chain.

• Proceedings of the KIEE Conference
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• 1992.07a
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• pp.169-171
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• 1992

In an automated power distribution systems, the fault situation is controlled from the control center through remotely-controlled sectionalizing switches. In this paper, the service restoration strategy which can yield the minimal switching actions and constraint checking is proposed and an expert system which generates the appropriate switching actions is described.

• Proceedings of the KIEE Conference
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• 1995.11a
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• pp.67-70
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• 1995

Service restoration has become more important function in the distribution systems. Conventional scheme considers only the single criterion such as margin, switching number and thus lacks the practical power. This paper proposes a new scheme adopting tile fuzzy decision making technique, general ins a more effective restoration plan.

• The Mathematical Education
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• v.29 no.2
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• pp.79-93
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• 1990

In this thesis the following studies have been tried: 1. To estimate reliability and validity of the items of scholastic achievment tests that had been tested by the evaluation service centers. 2. To smooth the sample frequency distribution of observed scores and to estimate the frequency distribution of observed scores approximating to the Negative Hypergeometric Distribution.

• Proceedings of the Korean DIstribution Association Conference
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• 2004.05a
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• pp.215-231
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• 2004

• The Journal of Asian Finance, Economics and Business
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• v.7 no.12
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• pp.959-968
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• 2020

Tourist loyalty is created through good tourism service quality and the availability of tourism products. This study discussed the various attributes of tourism service quality, namely, tour agents, efficient personnel, accessible transportation, and information service quality. Whereas for tourism product availability attributes were varieties of product availability, wide selection of tour agents and tourist products, and wide variety of amenity services. As a general rule, the minimum is to have at least five times as many observations as the number of variables to be analyzed, and the more acceptable sample size would have a 10:1 ratio. A total of 424 questionnaires were returned, with 35 removed due to errors. Finally, 389 questionnaires respondents were used via accidental sampling method through the distribution of questionnaires to foreign tourists at Soekarno Hatta International Airport. In addition, AMOS 7.0 software is used to test models in confirmatory factor analysis (CFA) as well as hypothetical testing using structural equation modeling (SEM). The results showed that all hypotheses were accepted, except for the effect of tourism service quality on tourist loyalty in Indonesia. This research aims to contribute significantly to the existing knowledge of tourism, specifically from a foreign tourist perspective in Indonesia.

• Journal of Distribution Science
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• v.13 no.9
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• pp.29-36
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• 2015

Purpose - The purpose of this study is to examine the influence of effective role-play and training on employee education satisfaction and customer orientation. Evidence of the suggested objective is obtained by monitoring the effectiveness of hotel service training. Research design, data, and methodology - Data were collected from 280 role-play sessions performed in a Korean Hotel and examined using a frequency analysis, reliability/validity assessments, correlation analysis, and regression analysis using SPSS 19.0. Results - 1) Entrepreneurs and training instructors should enthusiastically apply service education in order to enhance each employee d evaluation in terms of customer satisfaction and customer orientation. 2) The most effective factor on customer satisfaction and orientation is the instructor's qualifications. 3) Since a higher level of education-training satisfaction leads to better customer orientation, effective education-training is essential to achieve this result. Conclusions - The study was able to obtain practical evidence that can confirm that service education-training through role-play positively affects employee customer service orientation. In future advanced research on training effects on customer orientation, various internal factors of a business should also be considered.

• Journal of Distribution Science
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• v.17 no.10
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• pp.27-39
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• 2019

Purpose - This study explores the relationships between e-Marketing and perceived service quality with brand trust and loyalty towards the brand of mobile telephone operators in Kosovo. Research design, data, and methodology - The conceptual model of four constructs was developed, while each construct consisted of the set of variables measured by using five-point Likert scale. The primary data was collected via an online survey through SurveyMonkey, distributed via Facebook and email. The collected data were cleaned, validated and tested for its consistency through Cronbach's Alpha; ensured that five assumptions of multiple linear regression are met. To assess the relationships between outcome variable and dependent variables of the model, performed the bivariate correlation, simple, multiple linear and hierarchical regression. Results - Perceived service quality has a positive significant effect on brand trust and loyalty. e-Marketing presents moderating direct effect on brand loyalty, and slightly higher effect through brand trust of the mobile telephone operators in Kosovo. Conclusions - The perceived service quality and brand trust are key determinants in achieving brand loyalty in telecommunication industry, followed by e-Marketing as means to creating expectations, delivering on promise to meet customers' perceptions for service quality with a purpose of building trust, that leads to loyalty towards the brands of mobile operators in Kosovo.

• Journal of the military operations research society of Korea
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• v.2 no.1
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• pp.177-184
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• 1976

As the organizational size of a military service or business increases and its management becomes complex, the success in its management depends less on static type of management but more on careful, dynamic type of management. In this thesis, an operations research technique is applied to the problems of determining optimal air traffic control rule and of optimal capacity of air base for a military air base. An airport runway is regarded as the service facility in a queueing mechanism, used by landing, low approach, and departing aircraft. The usual order of service gives priority different classes of aircraft such as landings, departures, and low approaches; here service disciplines are considered assigning priorities to different classes of aricraft grouped according to required runway time. Several such priority rules are compared by means of a steady-state queueing model with non-preemptive priorities. From the survey conducted for the thesis development, it was found that the flight pattern such as departure, law approach, and landing within a control zone, follows a Poisson distribution and the service time follows an Erlang distribution. In the problem of choosing the optimal air traffic control rule, the control rule of giving service priority to the aircraft with a minimum average waiting cost, regardless of flight patterns, was found to be the optimal one. Through a simulation with data collected at K-O O Air Base, the optimal take-off interval and the optimal capacity of aircraft to be employed were determined.

• Journal of Distribution Science
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• v.12 no.10
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• pp.11-17
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• 2014

Purpose - The purpose of this study is to investigate the relationship that is found to exist between the technology-based self-service convenience orientation factor and the factors of convenience and quality. Research design, data, and methodology - The questionnaire was developed by using the modified and supplementary questions that were examined in previous studies. We used the SPSS/PC 18.0 and lisrel 8.3 statistical packages to analyze the results of the research. For validating the research hypothesis and structural relationship of the research model, path analysis was used in this study. Results - The ease of use exerted a significant influence on the four dimensions. Information had a significant influence on transaction, benefit, and post-benefit convenience. Control had a significant influence on five dimensions. Conclusions - This study suggests that technology-based self-service convenience is classified into five multi-dimensional levels. Further, the study reveals that control, ease of use, and information are important variables in order to increase convenience. Therefore, for improving technology-based self-service convenience, it is important to improve the control, ease of use, and information variables.