• Management & Information Systems Review
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• v.33 no.1
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• pp.299-312
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• 2014

This study is about the influence of perceived justice with service recovery on customer satisfaction and the customer's behavioral results. Even though prior studies estimated overall customer satisfaction, this study measured customer satisfaction separately in two parts: satisfaction with the service recovery and relationship satisfaction. The results are as follows. Distributive justice and interactional justice have positive effects on satisfaction with service recovery. But distributive justice, procedural justice and interactional justice have positive effects on relationship satisfaction. Satisfaction with the service recovery and relationship satisfaction have a positive effect on customer loyalty.

• Korean Journal of Veterinary Service
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• v.41 no.4
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• pp.245-250
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• 2018

Lawsonia intracellularis is the pathogenic agent of porcine proliferative enteritis (PPE). The bacterial pathogen infects the intestinal crypt cells which causes hyperplasia of the infected cells and leads to the process of intestinal pathogenesis. PPE includes some clinical maninfestations, including acute hemorrhagic diarrhea with sudden death in growing pigs and porcine intestinal adenomatosis, to a chronic diarrhea with reduced productivity of the infected pigs. The purpose of the present studies were carried out to determine L. intracellularis in livestock transport car of slaughterhouse. Distribution of L. intracellularis in livestock transport car were conducted using real-time polymerase chain reaction (real-time PCR) testing method, total 300 samples. Of 300 samples, 119 (39.7%) were detected as positive to L. intracellularis in livestock transport car. In seasonal analysis, 42 (28.0%) out of 150 samples in spring and summer season. 77 (51.3%) out of 150 sample in autumn and winter season. In regional analysis, 53 (88.3%) out of 60 cars and the detection ratio showed that regional variation in livestock transport car.

• Journal of Distribution Science
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• v.18 no.12
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• pp.31-43
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• 2020

Purpose: This study examined how many determinant factors (service dimensions, food quality, and price perception) affect revisit intention. This practical concept is service quality (SERVQUAL), customer satisfaction, and repeated/revisit behavioral intention based on the theory of reasoned action (TRA). Research design, data and methodology: This research applied a hybrid mixed-method comprising exploratory and explanatory sequential design by Creswell (2014). The 400 responses were collected in four townships in Myanmar. This study drilled down to exploratory factor analysis (EFA) followed by confirmatory factor analysis (CFA) prior to test the hypothesized factor structure of all the variables resulted in the form of the goodness of fit. For further data analysis, structural equation modeling (SEM) was applied to test the relationships among the variables of the proposed model. Results: The results showed that perceived service quality, food quality, and price perception have direct effects on customer satisfaction and indirect effect on revisit intention. The perceived service quality has the most significant influence while the food quality has the least influence on customer satisfaction. Conclusions: The results are useful for the restaurant managers to better understand the significant strategic choice factors to improve higher quality service amongst restaurants both domestic and international under the stiff competition.

• Proceedings of the IEEK Conference
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• 2004.08c
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• pp.581-584
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• 2004

Currently, there are many subscriber access networks: PSTN, ADSL, Cellular Network, IMT200 and so on. To these service providers that provide above network service, it is important that they authenticate and authorize legal subscribers and account for their usage. At present, There exist the several protocols that Support AAA(Authentication, Authorization and Accounting) service : RADIUS, Diameter, TACACS+. Nowadays, RADIUS has used for AAA service widely. It has been extended to support other access network environment. So, we extend RADIUS to support environment of Mobile IPv6. Mobile IPv6 uses IPsec as a security mechanism, basically. But, IPsec is a heavy security technology for small, portable, mobile device. Especially, it is serious at IKE, the subset of IPsec. IKE is a key distribution protocol that distributes the key to the endpoints of IPsec. In t:lis paper, we extend RADIUS to support environment of Mobile IPv6 and simplify the IKE phase of IPsec by AAA system distributing the keys by using its security communication channel. Namely, we propose the key distribution method for IPsec SA establishment between mobile node and home agent. The suggested method was anticipated to be effective at low-power, low computing deyice. Finally, end users feel the faster authentication.

• Journal of Microbiology and Biotechnology
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• v.20 no.4
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• pp.779-781
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• 2010

After preliminary tests indicated an increased number of heterotrophic bacteria, we investigated possible sources of contamination in a neonatal intensive care unit (NICU) water distribution system. Scanning electron microscopic examination of flexible metallic hoses associated with the system revealed the presence of a biofilm; partial 16S rDNA sequencing revealed that the biofilm contained Blastomonas natatoria. Purgation of the water system three times a day, reinforced faucet cleaning, decreasing the cold water temperature to $12^{\circ}C$, and six repeated chlorinations at concentrations as high as 2 mg/l were not sufficient to eradicate the bacterial contamination. Replacing all of the rubber-interior flexible metallic hoses with teflon-lined hoses, followed by heating the water to $70^{\circ}C$, successfully controlled the bacteria.

• KOREAN JOURNAL OF PACKAGING SCIENCE & TECHNOLOGY
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• v.23 no.2
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• pp.103-108
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• 2017

The amount of delivered parcels have been increasing according to the change and expansion of consumption pattern through e-commerce, and they are required to minimize breakout or failure under the delivery. In this study, we measured and analyzed the distribution environment data (vibration and impact) occurred in the packaging, which were prepared with 5 types by the weight and dimension, distributed from Seoul to Busan in Korea by 2 parcel delivery service companies through e-commerce order. Date showed the parcels had 3-5 times of drop impact and 0.3-0.7 m of drop height on average, and 0.8 Grms of vibration acceleration from equivalent equation to the vertical direction. The significant gap in service quality was not found between 2 parcel delivery service companies. This study is expected to be useful for designing the suitable packaging in order to enhance safe transportation of the delivered packaging, and furthermore useful for developing Korean testing method for Field-to-Lab simulation.

• The KIPS Transactions:PartA
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• v.13A no.4 s.101
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• pp.317-322
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• 2006

The development of RFID system is increasing rapidly by applying to variety fields recently. Especially, RFID system is used to the focus technology of the supply chain management in distribution field of the supplier. In distribution field, We have to grasp products quickly and correctly, but this has a problem to make an inventory of products in real-time because of products transfer. In this paper, to solve this problems. We grasp the state of inventory in real-time by using EPC-IS network becoming the organizational standard of RFID network. also, We offer an authentation of product service to grasp counterfeits and stolen goods in real-time. Therefore, in this paper, We show to be able to process an authentation of product service and inventory of products in distribution field in real-time.

• Journal of Distribution Science
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• v.20 no.1
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• pp.67-76
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• 2022

Purpose: The purpose is to verify the impact of the store environment on interpersonal service quality (ISQ), shopping value and patronage intention, as well as the moderating role of the store format: supermarkets vs hypermarkets. This is significant as previous studies on retailing neglected the effect of interpersonal service quality on the experiential shopping value. The comparison of the model between two retailing formats (hypermarkets and supermarkets) provides a significant contribution and responds to a need to provide insights regarding the moderation of the store types on the contribution of interpersonal service quality and experiential value to customer's retention. Research design, data, and methodology: The hypotheses have been tested after analyzing the data of a survey among 405 consumers exiting stores representing various retailing stores in Tunisia. A Structural model have been finally verified by a path analysis after applying a confirmatory factorial analysis. Multigroup analyses on AMOS allowed to verify the moderation of store types. Results: Results mainly show that patronage intention is affected by the experiential perceived value dimensions. The latter is a direct consequence of ISQ and an indirect outcome of perceived shopping environment. The impact of value, environment and ISQ is moderated by the store type.

• Journal of Distribution Science
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• v.16 no.5
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• pp.5-15
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• 2018

Purpose - Nowadays customers have become empowered by information communication technologies. This state of customers has brought enormous pressure to bear on organizations, thus, organizations have to stay relevant, market-oriented and profitable. The insurance sector is one that is constantly challenged by its exposure to ICT and the associated need for e-services by myriad customers. With increasing competition in the health insurance environment, it is necessary for the sector to understand customer expectations and how they perceive the services offered. This study seeks to determine the role played by e-services in relation to customer satisfaction in health insurance industry in Botswana where a substantial investment has been made in the sector. Research design, data, and methodology - This study is conducted using two prominent medical aid schemes in Botswana namely BPOMAS and PULA. Subscribers of these medical schemes were the respondents whose views were sourced using both closed and open ended questionnaires. Systemic sampling technique was used to select the participants, while descriptive statistical techniques were mainly used to analyze socio-demographic data of the samples. Results - The results reveal that the level of usage of the medical insurance firm's website and email service is higher for PULA participants than for BPOMAS participants. Conclusions - The findings of this study have practical implications for managers who should understand customers' value perceptions regarding e-service quality in Botswana.

• Journal of the Korean Recycled Construction Resources Institute
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• v.3 no.1
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• pp.22-33
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• 2015

Chloride ions in RC (Reinforced Concrete) structures can cause very severe corrosion in reinforcement steel. It is generally informed that chloride penetration can be considerably accelerated by enlarged chloride diffusion due to cracks. These cracks play a role in main routes through which chloride ions penetrate into the concrete, and also lead to steel corrosion in RC structures exposed to chloride attack, such as port and ocean structures. In this paper, field survey including evaluation of crack and chloride concentration distribution in concrete is performed to investigate an effect of crack on chloride diffusion. The service life of cracked concrete exposed to the marine environmental condition is estimated considering the crack effect on chloride diffusion. For this purpose, diffusion coefficients in cracked concrete are obtained based on the field survey. Using the relationship between diffusion coefficients in the cracked concrete and the crack widths, service life of the cracked concrete is predicted in a probabilistic framework. A bimodal distribution with two peaks, consisting of a weighted sum of two normal distributions is introduced to describe chloride diffusion of the concrete wharf with crack.