• Journal of Distribution Research
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• v.1 no.2
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• pp.141-172
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• 1996

This study is to investigate global logistics strategies of Korean electronics companies. in terms of service parts. According to the survey, Korean electronics companies were pursuing multi-level global logistics network such as global, continental, national, regional and service center echelon for improving the efficiency of service parts global logistics. Especially there was a tendency of developing new continental distribution centers. And the companies were exploiting efficiency through inventory control by multi-level echelon, demand forecasting by the product life cycle and supply and service lead time management. But there were some insufficient factors for the efficiency of global logistics operation at the construction of worldwide real time logistics information system and pursuit of the efficiency on the whole network including subcontractors. For the future competitive advantage of the Korean electronics companies, the following are suggested: 1) the establishment of arranged logistics channel adjusting each company's global strategy, 2) the construction of worldwide real time logistics information system, 3) the reengineering of all logistics procedures such as order processing, shipping, inventory control, etc., 4) the enhancement of the ratio of the supply from the external companies and the internal manufacturing subsidiaries at each continent, 5) and the pursuit of operational internalization of external subcontractors.

• Proceedings of the KIEE Conference
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• 2001.05a
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• pp.316-318
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• 2001

Occasionally, equipment in a distribution system fails due to damage from weather, vandalism, or other causes. In addition, it is recommended practice to have some way in which maintenance or replacement of every element in a system can be performed without causing lengthy interruption of electrical service to the customers it feeds. Thus, alternate sources, paths, and configurations of service must be planned so that both failures and maintenance do not affect customer service beyond a reasonable amount. In some cases, planning for alternate routes of service during equipment outages or emergencies -- will be the major aspect influencing selection of a feeder's capacity, type of route, or layout. We want to know the relationship between molt-dividing multi-connection and distribution reliability for contingency support considerations.

• International Journal of Quality Innovation
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• v.10 no.1
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• pp.25-36
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• 2009

The purpose of this study is to analyze the efficiency of the service quality activity itself by using the DEA Model, in contrast to previous quality evaluation methods, as an attempt to evaluate the service quality activities of the distribution industry. Furthermore, by complementing the shortfalls of the weighted value of the DEA Model, it recommends a DEA/PS Model that is appropriate in the evaluation of service quality activities. Based on this model, the study proposes the SQAE Model, an evaluation tool to complement the traditional measuring method. According to the results of the analysis of 18 sample distribution businesses, there was a discrepancy by business in the results of the Traditional Scoring System and the Evaluation Measuring System. Therefore, it is most desirable to not only be active in service quality activities but also increase efficiency at the same time.

• Journal of Distribution Science
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• v.7 no.4
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• pp.15-26
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• 2009

The internet has dramatically changed a way of business management and competition in the business environment. Especially, it stimulated not only to evolve online floral distribution service but also to change a phase of competition among floral retail stores in industry. And that also led to keen competition among IT service providers as well. This study is to examine how floral retail stores have been evolved and competed with the radical situation of the floral distribution industry through IT service in the aspect of business and information technology. In addition, the Typhoon Positioning Strategy(TPS), a strategy for the IT service positioning, is introduced from IT service provider's perspective. For IT service providers to create high business value and continuous service providing, IT service should be positioned on the customers' "core business" and developed to the level of "solution." The Typhoon Positioning Strategy(TPS) is a strategy for the IT service positioning, indicating that IT service should be positioned according to a Business Process-Service model with the consideration of business development direction, IT service trend, and user's IT capability. That is, IT service providers should find out customers' "core business" area first to provide a right IT service to the company, and the IT service provided should meet to the level of business solution. The capability of the IT solution users is also an important factor to be considered for the advanced IT service. There are four principles of the Typhoon Positioning Strategy(TPS). Principle 1) IT service provided should be an IT solution Map suitable for customer business processes. Principle 2) IT service provided should be able to support customer core business. Principle 3) IT service provided should be a business solution. Principle. 4) IT service provided should be applied differently according to the level of customer's IT capability.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.56 no.4
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• pp.660-668
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• 2007

In order to improve the efficiency of service restoration function in the current Distribution Automation System (DAS), in this paper it is proposed a more advanced and efficient service restoration approach using Multi-Agent technique based on distributed networks. In the current DAS, communication networks or protocol structures are centralized with communications between the central station and FRTU through 1:1 connection. In order to maintain the current systems and enhance the proposed Multi-Agent based service restoration scheme, a device of communication and intelligence, named MASX, is newly developed to make a FRTU as an agent to cooperate each others. the proposed system applied in a demo system for an distribution automation system and shows 8 times reduction of restoration time in restoration of blackouts.

• Proceedings of the KIEE Conference
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• 1999.07c
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• pp.1123-1125
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• 1999

This paper proposes an optimization technique using Genetic Algorithm(GA) for service restoration in the distribution system. Restoration planning problem can be treated as a combinatorial optimization problem. So GA is appropriate to solve the service restoration problem in the distribution network. But searching capabilities of the GA can be enhanced by developing relevant repairing operation and modifying GA operations. In this paper, we aimed at finding appropriate open sectionalizing switch position for the restoration of distribution networks after disturbances using enhanced GA with repairing operation and modified mutation. Simulation results show that proposed method found the open sectionalizing switches with less out of service area and minimize transmission line losses and voltage drop.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.35 no.2A
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• pp.196-201
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• 2010

Measurement of Quality of Service (QoS) parameters and its statistical analysis becomes a key issue for Mobile WiMAX service providers to manage the converged network efficiently and to support end-to-end QoS. In this paper, we investigate the population distribution of end-to-end one-way delay which is the most important QoS parameter in Mobile WiMAX networks. The samples are analyzed with Chi-Square Goodness-of-Fit test, Kolmogorov-Smirnov (K-S), and Anderson-Darling (A-D) test to verify the distribution of parent population. The relation with confidence level and the minimum number of sample size is also performed for logistic distribution. The statistical analysis is a promising approach for measuring the performance Mobile WiMAX networks.

• KIEE International Transactions on Power Engineering
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• v.5A no.2
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• pp.125-131
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• 2005

Service restoration is one of the most important missions in distribution system operation. This paper proposes a multi-agent system approach to distribution system restoration. Every relay is developed as an agent by adding its own intelligent, self-tuning and communication ability. The relay agent independently calculates and corrects its restoration index through communication with neighboring agents and its own intelligence. The proposed algorithm is applied to a simple network to demonstrate its soundness and effectiveness.

• Proceedings of the KIEE Conference
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• summer
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• pp.403-405
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• 2004

A service restoration is one of the most important missions in distribution system operation. This paper proposes a multi-agent system approach to distribution system restoration. Every relay is developed as an agent by adding its own intelligent, self-tuning and communication ability. Relay agent calculates and corrects its restoration index by itself through communication with neighboring agents and its own intelligence. The proposed algorithm is applied to a simple network to show how to calculate restoration index. Keywords Multi-Agent System, Service Restoration, Distribution Networks

• Journal of Distribution Science
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• v.19 no.2
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• pp.37-44
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• 2021

Purpose: O2O (Online to Offline) is an internet-based platform. The purpose of this study is to confirm the effect of service quality of O2O food delivery service on service satisfaction, and whether customer orientation mediates the relationship between service quality and service satisfaction. Research design, data and methodology: This paper surveyed Chinese consumers using the O2O food delivery platform through a questionnaire technique. Smart PLS 3.0 was used to verify the hypothesis of this study. PLS is characterized by the advantage of minimizing measurement errors and maximizing the influence of each factor. Results: It was confirmed that O2O food delivery companies need to increase service quality (information quality, product quality, and social quality, system quality) in order to obtain customer satisfaction. Additionally, the perceived customer orientation was found to completely mediate the relationship between perceived service quality (information quality, product quality) and perceived service satisfaction. Conclusions: The service level of the O2O delivery company to the customer's request when a problem occurs in the customer's order must be raised to increase the customer's satisfaction. For example, timely response to customer inquiries and timely feedback of delivery information to customers during the delivery process should improve the quality of after-sales service.