• Journal of the Korean Operations Research and Management Science Society
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• v.37 no.3
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• pp.23-37
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• 2012

As Customer Relationship Management (CRM) strategy is becoming a core competence more recently, many companies want a reliable CRM assessment system which enables measuring and diagnosing corporate customer strategies for building an optimized CRM strategy. However, there has been short of researches on developing the CRM diagnosis methodology that is directly applicable to real practices. Drawing upon the theoretical framework of CRM scorecard, we developed and suggested a corporate CRM diagnosis methodology that can systematically understand and assess the corporate CRM capability and performance, guiding their future directions. Companies can search the important but weak areas among various CRM strategy subjects through the proposed diagnostic procedures. This framework has a hierarchical structure that has four evaluative domains each of which has several evaluative subjects consisting of many evaluative themes: the score of upper factor is the weighted average of its subordinate factor scores. And the score of each evaluative theme is the weighted average of quantitative and qualitative evaluative indexes. Quantitative indexes are calculated by analyzing customer and sales data and qualitative ones are derived from survey data. Each evaluative index has more than one measure and its score can be derived from its own formula consisting of the measures. To prove the concept, we applied this framework to a real company and concluded that it might be appropriate to understand the corporate CRM strategy situation, find the pain points, and resolve them for better CRM implementation.

• Journal of Korean Academy of Nursing
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• v.41 no.1
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• pp.129-140
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• 2011

Purpose: This study was done to develop an instrument for measuring intellectual capital and assess its validity and reliability in identifying the components, human capital, structure capital and customer capital of intellectual capital in hospital nursing organizations. Methods: The participants were 950 regular clinical nurses who had worked for over 13 months in 7 medical hospitals including 4 national university hospitals and 3 private university hospitals. The data were collected through a questionnaire survey done from July 2 to August 25, 2009. Data from 906 nurses were used for the final analysis. Data were analyzed using descriptive statistics, Cronbach's alpha coefficients, item analysis, factor analysis (principal component analysis, Varimax rotation) with the SPSS $PC^+$ 17.0 for Windows program. Results: Developing the instrument for measuring intellectual capital in hospital nursing organizations involved a literature review, development of preliminary items, and verification of validity and reliability. The final instrument was in a self-report form on a 5-point Likert scale. There were 29 items on human capital (5 domains), 21 items on customer capital (4 domains), 26 items on structure capital (4 domains). Conclusion: The results of this study may be useful to assess the levels of intellectual capital of hospital nursing organizations.

• Journal of the Korean Society of Costume
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• v.22
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• pp.345-356
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• 1994

The Shirts Blouse was produced through the process of shirts Blouse pattern making by utilizing CAD System developed by PAD Sys-tem Techologies Co. Ltd that is suitable to educational use or industrial use. The purpose of this study was to provide the basic data for the development of efficient and various design patterns by applying this pro-cess to the actual business of apparel making. The results were as follows: 1. The applicable range of CAD system 1) The repeated work can be avoided by thansforming and developing the basic pattern stored and the storage and remodification were easy. 2) The deletion duplication movement and copy of all points and lines in the pattern can be made freely and measurement of all lengths and angles the attachment of two patterns were possible. 3) The grading Library of the basic pattern was applied as it was and the time was curtailed by adding only several grading points with the change of design. 2. The problem in the use of the CAD System 1) Through the input of basic pattern by the digitizer the minute size difference was generated as each point on the curve came to be designated. 3) In grading the line of neck girth there was inconveniences to go to the plan view in order find out deviation.

• Proceedings of the KSME Conference
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• 2000.04b
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• pp.765-770
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• 2000

Hot-wire measurements are reported on the developing turbulent flows subject to plane rate of strain in a rotating $90^{\circ}$ dog bend. The cross-section of the bend varies from $100mm{\times}50mm$ rectangular shape at the bend inlet gradually to the $50mm{\times}100mm$ shape at the bend outlet with remaining a constant area. Data signals from the rotating test section are transmitted through a slip ring to the personal computer which is located at the outside of the rotating disc. 3-dimensional velocity and 6 Reynolds stress components were calculated from the equations which correlate the fluctuating and mean voltage values measured with rotating a slant type hot-wire into 6 orientations. The effects of Coriolis and centrifugal forces on the mean motions and turbulence structures are investigated with respect to rotational speed.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2012.10a
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• pp.210-213
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• 2012

The recently developed military system adopts System Engineering for quality insurance. The process of military system's development basically adopts specification(MIL-STD-499) and system engineering(ISO/IEC 15288) that was developed by America. Recently the level of company's capability maturity is granted by measurement and assessment for the level of CMM or CMMI that was developed by Carnegie Mellon University. This article introduces adopted range of process that developed military system adopted additional process of CMM. This article writes range of process for military system that is developing device adopted diverse process in the future.

• 유체기계공업학회:학술대회논문집
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• 2005.12a
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• pp.302-307
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• 2005

The discharge coefficient in segmental wedge having ninety degrees vertex angle for the five kinds of opening ratio with differential pressure taps located at both upstream and downstream of one diameter of pipe was measured main purpose of this work is placed on developing the proper form of an equation for the discharge coefficient of a segmental wedge used as a primary element of flow metering devices, and from thata six-term equation which can express the variability of opening ratios was developed. The same assumption and hypotheses were used and tested for all procedures as conventional differential producers; however, the range of the opening ratio over this work is more expanded than previous studies. The opening ratios of segmental wedge, namely 0.3, 0.4, 0.5, 0.6 and 0.7 were investigated the Reynolds number based on the spool inside diameter ranges from 12,000 to 380,000, the resulting equation for the discharge coefficient is relatively simple; it contains only one variable-opening ratio because the characteristic of discharge coefficient of segmental wedge has little connection with the Reynolds number as shown by previous studies.

• Journal of the Korean Society for Precision Engineering
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• v.27 no.12
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• pp.15-21
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• 2010

Recently, there is a demand for a thermal imaging microscope in the medical field as well as the semi-conductor industry Although the demand of the advanced thermal imaging microscope has been increased, it is very difficult to obtain the technology of developing a thermal camera, because it is used for defense industry. We developed the ${\times}5$ zoom microscope which has $3\;{\mu}m$ spatial resolution to research the design and fabrication of the IR (Infrared) optical system. The optical system of the IR microscope consists of four spherical lenses and four aspheric lenses. We verified individual sensitivity of each optical parameter as the first order approach to the analysis. And we also performed structure and vibration analysis. The optical elements are fabricated using Freeform 700A. The measurement results of surface roughness and form accuracy using NT 2000 and UA3P are Ra 2.36 nm and P-V $0.13\;{\mu}m$. Finally we ascertained resolution power of $3\;{\mu}m$ using USAF (United State Air Force) 1951 IR resolution test chart.

• Journal of the Korean Society for Precision Engineering
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• v.14 no.11
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• pp.42-49
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• 1997

The extent of absorption and transmitance of the light that passes through some material is changed as the wavelength of the light varies, and which makdes it possible to estimate characteristics of the material. Spectrometer is a measurement system that can analyze the characteristics of material by using this principle. Its application field is so wide that it can be applied to all the arease that are concerned with analyzing materials : biological, environmental, medical and chemical area etc. This study is focused on developing precision sine drive mechanism for grating monochromator which is the most important part of the spectrometers. It is designed to be simple in struicture. It is achieved to derive basic principles to manipu- late precision sine drive mechanism : it should be aligned with a condition that .beta. , the angle between grat- ing normal and grating rod should be the same as .gamma. , the one between moving nut's normal and sliding guide. And also, it's found that the mis-alignments of the grating and mirrors are not the main factor in guaranteeing the linearity of sine drive mechanism. Performance evaluation is achieved by a standard sample by comparing experimental results with standard values. It results in wavelength accuracy of .+-. 0.5nm and resolution of 1nm. Conclusively, it can be verified that the sine drive mechanism developed in this study is not only simple in structure, but also stable and excellent in performanes.

• International Journal of Precision Engineering and Manufacturing
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• v.8 no.3
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• pp.64-70
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• 2007

Of all the rapid tooling (RT) methods currently available, thick-layer laminated tooling is the most suitable for large-scale, low-cost dies and molds. Currently, the determination of a lamina's contour or profile and the associated slicing algorithms are based on existing rapid prototyping (RP) data manipulation technology. This paper presents a new adaptive slicing algorithm developed exclusively for profiled edge laminae (PEL) tooling PEL tooling is a thick-layer RT technique that involves the assembly of an array of laminae, whose top edges are simultaneously profiled and beveled using a line-of-sight cutting method based on a CAD model of the intended tool surface. The cutting profiles are based on the intersection curve obtained directly from the CAD model to ensure geometrical accuracy. The slicing algorithm determines the lamina thicknesses that minimize the dimensional error using a new tool shape error index. At the same time, the algorithm considers the available lamination thicknesses and desired lamina interface locations. We demonstrate the new slicing algorithm by developing a simple industrial PEL tool based on a CAD part shape.

• Journal of the Korean Society for Precision Engineering
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• v.28 no.4
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• pp.427-435
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• 2011

This paper deals with the measurement and analysis of the squeal noise according to the curvature of rail. The squeal noise is generated by the friction between the railway with curve and the wheel. The squeal noise is a big problem in Busan Metro Line 3. If the developing panel type ANC(Active Noise Control) system which is attached to the floor can reduce 5 dB in below 500 Hz, the sound pressure level of the whole band pass can be reduced about 4-4.8 dB in squeal noise above the curvature of R400. Curve squeal noise is the intense high frequency tonal that can occur when a railway vehicle transverses a curve. The frequency range is from around 500 to almost 20,000 Hz, with noise levels up to about 15 dB in curve.