• Journal of Convergence for Information Technology
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• v.10 no.1
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• pp.99-108
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• 2020

This study examines the relationship between service provider's authenticity, customer voice, and customer behavior in failure situation. This study employed questionnaire survey and collected 216 data. The structural equation modeling (SEM) method is used to test the hypotheses of the study. As a result, the service provider's authenticity has a significant positive effect on the constructive voice of the customer and a negative effect on the destructive voice in the failure situation. In addition, constructive voice had a significant positive effect on relationship retention intentions and destructive voice had no significant effect on relationship retention intentions. This study suggests the importance of customer voice as well as the factors to increase customer positive voice in the failure situation and provides an opportunity to be interested in customer voice.

• Journal of Digital Convergence
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• v.16 no.2
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• pp.235-242
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• 2018

The purpose of this study is to provide basic data for human resource management and efficient hospital management of organization by checking the effect of psychological contract of nurses on voice behavior. It is a descriptive research study that survey nurses who consented responded to the research questions. As a result, nurse practitioners showed a low level of perceptions of organizational commitment, psychological contracts, transactional contract and relational contract. There was a positive correlation between transactional contract and constructive voice(p<.05), and there was a negative correlation between relational contract and destructive voice(p<.05). Therefore, it is necessary to establish a system in which internal and external compensation can be made according to changes in roles of nurses in order to carry out new polices and organizational changes. It is also necessary to improve the organizational culture so that nurses can actively participate in policy and organizational change.

• Women's Studies Review
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• v.26 no.1
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• pp.207-237
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• 2009

This paper aims to show that Sylvia Plath searched for the female poetic voice, by tracing the aspects of her early poems. This study attempts to demonstrate that Plath disclosed the violence of male-centered literary tradition against women poets although her early poems seem to be written from a male point of view. In her poems, "Snakecharmer", "Full Fathom Five", and "The Colossus", it is particularly found that Plath hoped to be empowered with the poet's voice, which nevertheless resulted almost in silence or babbling. Plath, indeed, devised a strategy in order to show that, for women poets, the patriarchal literary tradition is a destructive power rather than a generative one. Namely, women poets are not able to fully grow out of a male-oriented tradition. On that account, she tried to represent in her early poems herself who sought to be empowered with an authoritative voice, invoking the male muse, but this ended in failure. Plath was skeptical about the way she had desired to find her own voice by relying upon the male muse, and she needed to free herself from that literary tradition.

• Cross-Cultural Studies
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• v.51
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• pp.45-71
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• 2018

This essay explores Louise Erdrich's politically resistant voice which interrogates and disrupts the long-lasting, pernicious misbelief about Native Americans as 'vanishing people'. This essay chiefly focuses on the two female characters-Lulu Nanapush and Marie Lazarre Kashpaw-in the author's widely acclaimed novel Love Medicine (1993). First, illustrating the Chippewas' multifaceted resistances against white Americans' colonialist dominance disclosed in their enforcement of governmental policy, law, religion, and culture, this essay investigates how Erdrich does not stop telling her story that the idea of 'vanishing people'-another version of 'Manifest Destiny'-is unfounded. Second, by referring to Freud's and Marcuse's speculation on 'Eros'-the great unifying energy that preserves all life-as an alternative to the predicament caused by an oppressive civilization, this essay illuminates Erdrich's vision of sustaining and regenerating the Chippewas' tribal life and heritage that center on the embracing power of love reified in Lulu and Marie. Their undying energy consolidating their communal love and ties, despite the destructive, oppressive colonialist milieu inflicted on the Chippewa Indian reservation, sheds light on the author's politics of 'Eros' predicated tightly upon her historical consciousness.

• Journal of the korean academy of Pediatric Dentistry
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• v.30 no.3
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• pp.341-347
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• 2003

Smith-Magenis syndrome (SMS) is a clinically recognizable multiple congenital anomaly and mental retardation syndrome caused by an interstitial deletion of chromosome 17 p11.2. Physical features include short stature, characteristic facial appearance: flattened mid-face, down-turned mouth, prominent and often rosy cheeks; prominent jaw in older children and adults, chronic ear infections, hearing impairment, eye problems, including: strabismus (an eye which turns in or out) and myopia (nearsightedness), hoarse voice, short fingers and toes, heart defects or murmurs, problems related to the urinary system, scoliosis (curvature of the spine), an unusual gait (walking pattern), and decreased sensitivity to pain. Behavioral and developmental characteristics include speech delay and articulation problems, developmental delay, learning disability, mental retardation, hyperactivity, self-injury, including: head banging; hand biting; picking at skin, sores and nails; pulling off finger- and toenails; inserting foreign objects into ears, nose, or other body orifices, explosive outbursts, prolonged tantrums, destructive and aggressive behavior, excitability, arm hugging or hand squeezing when excited. This report is the case of a Korean 3-year-3-month old male with Smith-Magenis syndrome referred from local clinic for the treatment of dental caries. The patient was treated by physical restraint after prophylatic administration of antibiotic(Amoxacillin 50mg/kg).