• 제어로봇시스템학회논문지
• /
• 제22권3호
• /
• pp.204-209
• /
• 2016

In this paper, an unmanned delivery service using drone was proposed and verified the feasibility. The multicopter has GPS for autopilot and a camera for remote control by human operator. The gripper for manipulation of delivery object was designed and evaluated. The multicopter flies to a given position automatically based on GPS, and approaches to the prepared delivery desk by remote control of human operator using the received image from the multicopter. GPS sensor verification and experimental PID tuning were performed to ensure the flight stability. The flight tests were carried out to verify the feasibility of delivery service.

• International Journal of Contents
• /
• 제15권4호
• /
• pp.50-58
• /
• 2019

Baotu Spring Park, a must-visit place in Jinan, China, has been rated as the country's highest-level scenic spot by the Chinese government. However, social media that highly reflects public opinions tends to express a lower evaluation of Baotu Spring Park. Thus, this paper employs service design thinking methods to identify the problems of Baotu Spring Park and provide solutions from the perspective of visitors. Based on desk research, tourist behavior tracking, contextual interviews, and a customer journey map, it was found that the service gap of Baotu Spring Park lacks a unified and effective instruction system. Also, the activities, parking, and high-quality tourist souvenirs are deficient, and there is no online information delivery platform. Finally, five suggestions are made,-respectively:,- redesign the sign system, enhance the participation of tourists, redesign the tourist souvenirs and display space, offer parking areas and shuttle buses, as well as set up a dedicated application.

• 한국정보처리학회:학술대회논문집
• /
• 한국정보처리학회 2015년도 추계학술발표대회
• /
• pp.906-909
• /
• 2015

ITSM(IT Service Management)은 2000년대 중반 이후 기업 및 공공기관에 본격적으로 적용되기 시작하였다. ITSM의 한 부분으로 IT 조직에서는 외주업체와 SLA(Service Level Agreement)을 체결하여 정보시스템 서비스의 품질을 적정수준으로 관리토록 노력하고 있다. 그러나 SAL를 적용하는 서비스 측정항목을 선택하는데 있어 측정이 비교적 용이한 서버 운영시간, 서버 성능, 서비스 가동률 등 서버운영에 주로 초점이 맞춰져 왔다. 응용시스템에 대한 서비스 요청 적기 처리율, 변경요청 적기 처리율 등에 대해서는 고객과 외주업체의 협의요소 증가, 데이터 관리 및 정확성 부족 등으로 SLA 항목에서 제외되어 왔다. 본 논문에서는 응용시스템의 유지보수 관련 SLA 적용에 초점을 맞춰 서비스데스크 구축방안을 제시하였다.

• Journal of Communications and Networks
• /
• 제3권4호
• /
• pp.297-306
• /
• 2001

In the last couple of years service management has gained more and more momentum in the research community. Nowadays, as complexity of IT-services is increasing, these services are usually composed of interdependent, layered services hosted by various providers. Therefore, a strong cooperation of providers involved in service provisioning is needed, especially regarding their management processes and systems. One important step is to establish a common understanding about service-related terms in order to be able to specify service functionality and the resulting management tasks. Additionally, means to analyze and identify the necessary actors and the corresponding inter- and intra-organizational relationships are needed. This paper presents an extended version of the MNM service model which provides a generic model defining commonly needed service-related terms, concepts and structuring rules in a general and unambiguous way. Furthermore, we demonstrate the application of the MNM service model by modeling a riser help desk service based on a concrete scenario. The experience gained from modeling is used to discuss the benefits of service modeling in general.

• 한국의류학회지
• /
• 제29권11호
• /
• pp.1475-1484
• /
• 2005

The purposes of this study were 1) to examine the dimension of fashion shopping mall attributes and shopping value related to online shopping, and 2) to investigate the effects of fashion shopping mall attributes and shopping value on purchase intention in online shopping. Data were obtained from 423 online fashion shopping mall consumers who have experiences of buying products or visiting to online fashion shopping mall in Busan, and were analyzed using by factor analysis, Cronbach's alpha, path analysis of LISREL 8.53. The results showed online fashion shopping mall attributes were composed of Visual information, Loading speed Space composition, Product assortment, Checkout service, and Help desk. Shopping value perceived by online fashion shopping mall consumers were consisted two factors: Hedonic value and Utility value. Hedonic value and Utility value Perceive by online consumers were influenced by Product assortment, Visual information, Help desk, and Space composition of shopping mall. Additionally, hedonic and utility shopping values perceive by online consumers impacted online purchase intention. Findings suggest that fashion shopping mall attributes mediated by shopping values are important in predicting purchase intention of online shopping mall. Implications are drawn for the information useful to consumer behavior researchers and retailers of online fashion shopping mall.

• 디지털산업정보학회논문지
• /
• 제15권3호
• /
• pp.89-100
• /
• 2019

Uniform and integrated college desks and chairs have low efficiency of loading for transportation and delivery and low efficiency of storage for warehousing due to their simple uniform physical properties, thus increasing logistics costs for companies and decreasing their competitiveness. In an effort to overcome the limitations of previous studies, this study analyzed the stages of logistics for desks and chairs in college lecture rooms via the transportation route including the factory warehouses and local warehouses and via the delivery route from local warehouses by the region to the orderers including college lecture rooms. The study developed a model for the rationalization of corporate logistics by making a variable folding desk and chair capable of distance adjustment according to height to replace the uniform and integrated college desks and chairs in lecture rooms. A model was developed between the old uniform and integrated college desks and chairs and the new variable folding desks and chairs for three scenarios of cost development including product storage costs, transportation costs from the specialized factory warehouses to the local warehouses by the region, and delivery costs from the local warehouses to college lecture rooms as the orderer. For the generalization of the model, it was applied to each of the 90%, 95%, and 99% service levels.

• 정보관리학회지
• /
• 제22권1호
• /
• pp.249-265
• /
• 2005

본 연구에서는 미국 도서관에서 행해지고 있는 실시간 정보서비스를 소개하고 13개 도서관을 대상으로 현황 조사를 분석하였다. 그 결과 도서관에서 사용된 소프트웨어로는 AOL Instant Messenger, Conference Room from WebMaster, LivePerson 등의 순이었으며 이용시간대는 주로 일반 참고봉사 업무시간과 비슷한 곳이 많았고 이용자는 주로 해당대학 및 회원기관의 학생 및 교직원, 졸업생들로 제한하고 있으며 일부 도서관에서는 특별한 제한 없이 사용가능하였다. 또한 이 연구에서는 미국 의회도서관 실시간 참고서비스를 실제로 이용한 결과 즉각적인 해답을 얻을 수 있고, 사서와 인터액티브 방식으로 서비스를 하기 때문에 참고서비스를 효율적으로 할 수 있는 것으로 나타났다.

• 식품보건융합연구
• /
• 제5권3호
• /
• pp.35-40
• /
• 2019

In this study, general bacterial counts and coliform counts, which are hygienic indicator microorganisms, were tested for candy, chocolate, and jelly which are easily available and enjoyed around. After dropping each sample on the desk, indoors, and outdoors, it is immediately collected, or washed and collected to confirm the myth of the 3-second rule. Immediately after removing the wrapping paper, each sample was dropped on the desk, indoors, and outdoors, and after 3 seconds from the moment of contact with the surface, and then collected in a sample bag using sterilized sanitary gloves. After the same operation, each sample was rinsed for 5 seconds using sterilized sanitary gloves and sterilized distilled water, and then collected in a sample bag. The number of bacteria detected in non-washing candies was 41 CFU/g at outdoor and the number of bacteria detected in non-washing chocolate was 76 CFU/g at outdoor. The number of bacteria detected in non-washing jellies was 79 CFU/g at outdoor. Coliform group was not detected in all samples. This showed good results at the level of m = 10,000 or less, which is an allowable value suggested in the Food Code. Also, effect of washing on contaminated food was confirmed. This result is remarkably low compared with the microorganism specimens shown in Food Code, and it is confirmed that contamination occurs but not high value. Therefore, the myth of the 3-second rule is true compared to the figures based on Food Code. However, it showed the characteristics of bacteria that could survive and cross-contaminate on dry food surfaces and emphasized the importance of hygiene through food contact to unsanitary surfaces to minimize the risk of food poisoning.

• 한국병원경영학회지
• /
• 제26권3호
• /
• pp.28-42
• /
• 2021

Purposes: The objective of this study is to analyze service design process of dental clinic preventive service by using 'Double Diamond Design Process' which is user-centered for improving dental clinic management efficiency. Methodology: We examine case study that dental clinic preventive service of local dental clinic. Following the double diamond design four steps(①discover, ②define, ③develop, ④deliver), we use suitable analytic tools in each steps. In discover step, we perform observation and desk research. Next, in define step, affinity diagram, user persona, and user journey map are performed. We then make service blueprint in develop step. Finally, in deliver step, virtual scenario and confirm some outputs which are based on results of former steps are suggested. Findings: As a result of this study, waiting and consulting phases turn out that these phases are in the most trouble than others. Users(patients) have lots of complain and dissatisfaction in these phases. These touch-points will have to be modified Practical Implication: After checking this study result, it could suggest improvement schemes. To apply these, we try to make some scenarios, and finally realize some outputs. Service design has arisen to strengthen the competitiveness by reflecting user's experience and needs. Especially, service design is not typical, it is so flexible that can apply to various situation and objects. We hope that result of this study is made good use for dental clinics in need.

• 한국실내디자인학회논문집
• /
• 제20권2호
• /
• pp.85-93
• /
• 2011

The Japanese housing market has implemented management and operation systems of community service ahead of the Korean market. This paper examines case studies of Japanese community services by reviewing related studies, studying homepages, and conducting in-depth interviews with management staff. The goal of this study is to find marketing strategies and the proper management practices in preparation for the upcoming low-fertility and aging society. The results of this study are as follows: 1) After Japan's bubble economy burst in 1985, so called that incorporated various community facilities with life services were introduced to the Japanese housing market in order to cope with the diversifying family types and lifestyles. This new trend was also due in part to customers' increasing demands for convenient urban condominiums. 2) In Japan, many developers and construction companies have run the management of community service programs and created new business models in collaboration with other affiliated companies. However, many of these programs have been found even more successful and reliable when the facility management companies collaborate with local service providers instead of relying solely on affiliated companies. 3) The early stage of life services began with "front-desk services", but these have evolved into more upgraded "concierge services" that can provide residents with tailored services and conveniences. Furthermore, some of the service providers have encouraged resident participation in the process of designing and implementing their community services. 4) In Korea, most construction companies and developers are still oriented toward providing hardware such as spaces and facilities in developing their community services. Therefore, companies with high market reputations must seek alternative ways to maintain and enhance their brand values by implementing new approaches in collaboration with both affiliated companies and local service providers. This can be done by finding new notions of managing and operating community services through research and development.