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Structuralization of Consumer's Emotional Responses in Online and Offline Environments: Focusing on Mixed Emotions (온·오프라인 환경에서 소비자 감정 반응의 추출 및 구조화: 혼합감정을 중심으로)

  • Lee, Eun-Kyoung;Jeon, Jung-Ok
    • Asia-Pacific Journal of Business
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    • v.13 no.2
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    • pp.197-207
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    • 2022
  • Purpose - This study reestablished the concept of mixed emotions experienced in online and offline shopping environments, and structuralized emotional responses which manifest mixed emotions in each channel, and developed a method of measuring overall mixed emotions in consideration of the asymmetry of emotions. Design/methodology/approach - This study conducted a focus in-depth interview based on phenomenological research and exploratory preliminary survey using questionnaires. In addition, a survey was conducted as a quantitative survey. Findings - Qualitative and quantitative researches were conducted to derive major emotional responses items which manifest mixed emotions in online and offline shopping environments and determine differential emotional structure in each channel. As a result, it was confirmed that mixed emotions consisted of 5 factors in each channel and 21 emotional responses. In addition, a method of measuring overall mixed emotions considering the asymmetric of emotions was developed to prove the difference in behavioral responses. Research implications or Originality - This study is meaningful in that it helps companies efficiently manage and understand customer responses to their products by classifying and systemizing the emotional responses experienced by consumers in online and offline purchase and consumption situations according to the purchase environment.

An Investigation into the Relationship between Metaverse Usage Patterns and Cultural Tastes: A Study of Avatar Formation among Generation Z

  • Hyun Ah Park;Kyung Han You
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.18 no.6
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    • pp.1675-1691
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    • 2024
  • The metaverse is an emerging interactive domain that enables people to participate in an array of activities utilizing cutting-edge technologies. Generation Z perceives no substantial distinction between their virtual and actual identities, regarding the virtual world as an extension of reality. As an attempt to apply Bourdieu's theory of cultural taste and cultural capital to the area of the metaverse avatar, investigates the impact of users' cultural tastes on the avatars they create and experience in the metaverse. The research employed both focus group interviews and individual in-depth interviews with users of Generation Z. The study demonstrated that Generation Z users exhibit unrestricted engagement in the metaverse, although their behavior is significantly affected by their economic situation. One's cultural tastes, influenced by diverse interactions with their parents, greatly impact how they engage in cultural activities in the metaverse. Three categories were identified from the perception of avatars: Idealized Self-Representation Avatars, Atypical Self-Representation Avatars, and Integrated Self-Representation Avatars. Perceiving avatars as an extension of the self was associated with higher cultural capital. Participants held divergent perspectives on the metaverse, with certain individuals regarding it as a realm of imagination or a limitless arena for activities.

The Impact of Importance of Online Platform Food Delivery Selection Attributes on Satisfaction and Repurchase Intention

  • Bo-Kyung SEO;Seunghyeon LEE;Seong Soo CHA
    • The Korean Journal of Food & Health Convergence
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    • v.10 no.4
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    • pp.9-19
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    • 2024
  • This qualitative study explores the impact of online food delivery platform attributes on customer satisfaction and repurchase intentions. Employing a phenomenological approach, we conducted in-depth interviews and focus group discussions with 15 participants to gain rich insights into user experiences. Thematic analysis revealed key factors influencing satisfaction and loyalty: service quality dimensions (efficiency, reliability, fulfillment, privacy), expectation disconfirmation, perceived usefulness and ease of use, multi-level customer value, relationship quality, electronic word-of-mouth, value co-creation, and phased loyalty formation. Our findings extend customer behavior theory in digital platforms, offering a comprehensive framework for understanding the complex mechanisms underlying user satisfaction and repurchase decisions. The study provides valuable implications for platform operators, highlighting the importance of exceeding customer expectations, enhancing user experience, building trust, leveraging user-generated content, and fostering co-creation processes. Methodologically, we demonstrate the efficacy of qualitative approaches in uncovering nuanced insights in digital service contexts. While acknowledging limitations in generalizability, this research establishes a solid foundation for future investigations into the rapidly evolving domain of online food delivery services. The integrated theoretical approach offers a robust model for analyzing customer behavior in emerging digital service environments, contributing significantly to both academic understanding and practical application in the field of digital service provision and platform management.

A Case Study on Learning of Fundamental Idea of Calculus in Constant Acceleration Movement (등가속도 운동에서 미적분의 기본 아이디어 학습 과정에 관한 사례연구)

  • Shin Eun-Ju
    • Journal of Educational Research in Mathematics
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    • v.16 no.1
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    • pp.59-78
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    • 2006
  • As a theoretical background for this research, the literatures which focus on the rationale of teaching and learning of connecting with mathematics and science in calculus were investigated. And teaching and learning material of connecting with mathematics and science in calculus was developed. And then, based on the case study using this material, the research questions were analyzed in depth. Students could understand mean-velocity, instant-velocity, and acceleration in the experimenting process of constant acceleration movement. Also Students could understand fundamental ideas that instant-velocity means slope of the tangent line at one point on the time-displacement graph and rate of distance change means rate of area change under a time-velocity graph.

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Required characteristics and challenges of knowledge management in the level of industrial clusters: Focus on science and technology parks (산업클러스터 단위 지식경영의 요구특성과 과제에 대한 연구: 과학기술기반 창업클러스터에 초점)

  • Cho, Sung-Eui
    • Journal of the Economic Geographical Society of Korea
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    • v.14 no.1
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    • pp.52-70
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    • 2011
  • Industrial cluster is basically related to the concept of knowledge management in that innovations are pursued through knowledge sharing and knowledge exchanges in the level of related industries or adjacent regions. Recently, assertions that knowledge management is worth of application in the level of an industry or regional industrial cluster appear in academics and practitioners. This study explores the characteristics and challenges of knowledge management when it is applied in the level of an industrial cluster. Critical concepts and research questions are developed from the review on previous studies and explored through interpretive case studies and in-depth interviews.

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Process Parameters of Butt Welding of SM45C using a Continuous Wave Nd:YAG Laser Beam (연속파형 Nd:YAG 레이저를 이용한 SM45C 맞대기 용접의 공정 변수)

  • 유영태;노경보;오용석;김종신;임기건
    • Journal of the Korean Society for Precision Engineering
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    • v.20 no.7
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    • pp.44-55
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    • 2003
  • The Nd:YAG laser process is known to have high speed and deep penetration capability to become one of the most advanced welding technologies. This paper describes the machining characteristics of SM45C carbon steel welding by use of an Nd:YAG laser. In spite of its good mechanical characteristics, SM45C carbon steel has a high carbon contents and suffers a limitation in the industrial application due to the poor welding properties. The major process parameters studied in the present laser welding experiment were position of focus, travel speed and laser power. Optical microscope and SEM were used to investigate the microstructures of the welded zone. The experimental results showed that penetration depth of the welding process increases with laser power. Both the microstructural investigation and the theoretical calculations indicated that materials undergoes a very high heating and cooling cycle during welding process. It was also found that the austenite nucleation takes place at the initial stage and the completion temperature of austenite transformation is much higher than in the case of the arc welding.

A Study on the Reduction of Dishing and Erosion Defects (텅스텐 CMP에서 디싱 및 에로젼 결함 감소에 관한 연구)

  • Jeong, Hae-Do;Park, Boum-Young;Kim, Ho-Youn;Kim, Hyoung-Jae
    • Proceedings of the Korean Institute of Electrical and Electronic Material Engineers Conference
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    • 2004.11a
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    • pp.140-143
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    • 2004
  • Chemical mechanical polishing(CMP) is essential technology to secure the depth of focus through the global planarization of wafer. But a variety of defects such as contamination, scratch, dishing, erosion and corrosion are occurred during CMP. Especially, dishing and erosion defects increase the resistance because they decrease the interconnect section area, and ultimately reduce the life time of the semiconductor. Due to this dishing and erosion must be prohibited. The pattern density and size in chip have a significant influence on dishing and erosion occurred over-polishing. Decreasing of abrasive concentration results in advanced pattern selectivity which can lead the uniform removal in chip and decrease of over-polishing. The fixed abrasive pad was applied and tested to reduce dishing and erosion in this paper. Consequently, reduced dishing and erosion was observed in CMP of tungsten pattern wafer with proposed fixed abrasive pad and chemicals.

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Evaluations over Operating Projects and it's Suggestions for Improvement from the Perspective of the Specialists in the Multicultural Family Support Center (다문화가족지원센터의 종사자 관점에서 본 사업 운영에 대한 평가와 개선방안)

  • Kim, Sung-Sook;Hong, Sung-Hee
    • Journal of Family Resource Management and Policy Review
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    • v.14 no.2
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    • pp.35-58
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    • 2010
  • The purpose of this study was to find the effects and problems in the support projects in multicultural family support centers and to present suggestions for its improvement. For this purpose, 10 specialists in 3 multicultural family support centers in Daegu, who organize and operate projects for female immigrants and their families, were interviewed via focus groups and then interviewed in-depth. The major findings were as follows: 1) the effect of the support projects was an increase in participation and concern of female immigrants and their families; 2)problems of the support projects included lack of flexibility of the projects, and overlap of projects among centers. 3)The results of the study suggest improved operation by extending the support networks to other support centers and facilities within the community, increasing the individualized programs based on their specialties, and promoting integrated projects (such as combining language courses and cultural programs, family-support programs and cultural events). Further studies will be extend to find out model cases from support projects of several centers, expand them to other centers, and verify its effects on operating projects.

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A Concept Analysis of 'Taeoom' to Newly Employed Nurses (신규간호사 '태움(Taeoom)'에 대한 개념 분석)

  • Kim, Jiwon;Bae, Sung-Yoon
    • Korea Journal of Hospital Management
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    • v.25 no.3
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    • pp.1-13
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    • 2020
  • Purpose: This study was conducted to identify the conceptual definition and attributes of 'Taeoom' (or workplace bullying) inflicted to newly employed nurses in Korea. Method: Walker & Avant(2011)'s eight-stage process was used to perform a conceptual analysis of 'Taeoom'. Literature review of 40 studies published between Jan. 2009 and March 2018 published in Korea was followed by the in-depth interview with nine newly employed hospital nurses and the ex-post review of results by nursing experts. Findings: 'Taeoom' was associated with five attributes: (1) bullying for no reason, (2) peer rejection for no reason, (3) decreased physical function and psychological withdrawal, and (4) verbal abuse, defamation and nagging, (5) impotent feeling due to power imbalance. Four antecedents found in this study include offensive action, distrust, power imbalance, and undue workload exceeding capacity. As consequences of Taeoom, negative physical and psychological symptoms and turnover intention were increased while nursing performance was decreased. Conclusion: This study suggests the need for more qualitative researches with more comprehensive approach on Taeoom and the development of effective program to improve the organizational culture in nursing field. This study is significant in that it provides a qualitative but comparative review on the attributes, antecedents and consequences of Taeoom through literature review accompanied by focus group interview and expert review.

Cost Management of Ecotourism Programs: A Case Study of the Community Enterprises in Thailand

  • DUNGTRIPOP, Wilawan;SRISUWAN, Praphada
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.7
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    • pp.181-193
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    • 2021
  • Thailand's tourism industry contributed to over three trillion baht in 2019. Tourist attractions across Thailand attract tourists around the world with their natural scenery, lifestyles, and cultures, especially in those called "second-tier cities". Community enterprises play a vital role to drive the tourism industry to local areas. However, most community enterprises lack professional accounting knowledge. This research aims to provide guidelines for ecotourism cost management of community enterprises in Thailand. Participatory Action Research (PAR) was employed to investigate the current circumstances of the Banlaem enterprise by using in-depth interviews to identify problems in cost management. Then, the focus and small group meetings were organized to monitor and evaluate solutions. The results reveal that the cost of VIP-Two Days trip was generating the highest net profit and margin, followed by VIP-One Day trip, but net losses were detected on the Students-One Day trip, even though income was greater than the variable costs, revenues didn't cover fixed costs. Thus, accounting knowledge could be a major concern of these enterprises. They should systematically record revenues and expenses, set appropriate labor costs, reduce production costs by using seasonal seafood and make use of vegetables in their gardens, and price products according to their production costs.