• 제목/요약/키워드: Delivery Service Quality

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공공도서관 위탁경영의 분석과 해법 (Analysis and Solution of Contracting out of Public Libraries in Korea)

  • 윤희윤
    • 한국도서관정보학회지
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    • 제39권3호
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    • pp.3-26
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    • 2008
  • 대다수 국가에서 공공도서관은 공적 기관이며 민주주의 사회를 상징하는 아이콘이다. 그러므로 공공도서관은 공공성을 절대 가치로 삼아야 하며, 이윤을 추구하는 방향으로 관리되지 않아야 한다. 그럼에도 불구하고 최근에 많은 자치단체가 신축에 따른 예산부담이 가중됨에 따라 공공도서관의 운영관리를 위탁하고 있다. 이 방식을 적용하는 핵심논거는 비용절감, 서비스 제고, 자치단체의 강한 의지에 있지만, 국내에는 검증된 결과가 존재하지 않는다. 이에 본 연구는 공공도서관 위탁경영의 변용과 현주소를 살펴본 다음에 쟁점을 분석하고 해법을 제시하였다.

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인터넷 서점에서 소비자의 지각된 위험 및 이용의도에 영향을 미치는 요인에 관한 실증 연구 (An Empirical Study on the Factors Influencing Perceived Risks and Intention to Use Online Bookstores)

  • 양성병
    • 한국IT서비스학회지
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    • 제12권4호
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    • pp.267-287
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    • 2013
  • As the online bookstore market has been saturated and the level of competition has become more intense, maintaining competitive advantage by mitigating consumers' perceived risks can be considered as one of good alternative strategies a company should use. Although studies that identify the types of consumers' perceived risks in the context of online bookstores as well as validate the relationships between perceived risk and its antecedent/consequent factors in an integrated manner are strongly required, there has been less attention paid to these matters. Therefore, based on previous literature, we identify five types of perceived risks (financial, performance, online payment, delivery, and seller's response risk) and validate the impacts of online bookstore specific characteristics and user specific characteristics on perceived risk. In addition, we also verify causal relationship between perceived risk and intention to use online bookstores. The results of PLS test using 108 samples collected from undergraduate and graduate students confirm that perceived risk has a negative impact on intention to use and four antecedents (reputation, service quality, self-efficacy, and user experience) are significantly related to perceived risk.

멀티미디어 Ad Hoc 무선망에서 지연시간 보장 공정큐잉(DGFQ)의 분산적 구현 (Distributed Implementation of Delay Guaranteed Fair Queueing(DGFQ) in Multimedia Ad Hoc Wireless Networks)

  • 양현호
    • 한국콘텐츠학회논문지
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    • 제5권4호
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    • pp.245-253
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    • 2005
  • 멀티미디어 Ad Hoc 무선망은 매우 매력적인 화두이며 이를 통하여 멀티미디어 서비스를 고정된 기간망이 없이도 이동중인 최종 사용자들에게 제공할 수 있다. 그러나 특수한 설계상의 제약점으로 인하여 Ad Hoc 무선망에서 자원을 공정하게 분배하면서도 지연시간을 보장하는 것은 단순한 문제가 아니다. 본 논문에서는 분산적인 방법으로 지연시간 보장 공정 큐잉(DGFQ, Delay Guaranteed Fair Queueing) 방식을 멀티미디어 Ad Hoc 무선망에서 구현하고 성능 평가의 결과를 통하여 DGFQ 방식이 멀티미디어 무선망 환경에서도 제한된 지연시간을 보장할 수 있음을 보였다.

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문화생태탐방로 조성에 대한 중요도 성취도 분석 - '구불길' 군산저수지 구간을 중심으로 - (User's evaluation on the ecological trail in Gunsan reservoir area through importance-performance analysis)

  • 김상욱
    • 농업과학연구
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    • 제39권3호
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    • pp.319-325
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    • 2012
  • This study investigated the user's attitude to the nature trail called Gubulgil in Gunsan reservoir area and evaluated the quality of user's satisfaction of the trails and their facilities by importance-performance analysis (IPA). User's evaluation was achieved through questionnaire survey and total 283 pieces of subjects were used for the analysis. The results are as follows. Firstly, importance value of circularity of trails was very high, and it has great implication to ordinary trails which connect ecological, historical and cultural spots routinely and linearly. Secondly, through the IPA, relatively dissatisfied attributes were parking lots, direction boards, storytelling, convenient facilities and encountering of wildlife. Expansion of parking lots can cause the environmental disruption, so running a shuttle service from Gunsan downtown to the reservoir at weekends can be more reasonable. In case of ecological and historical information delivery, softwares like storytelling contents with sense of realism as well as hardwares of informative signboards are very important in nature trails. Encountering wildlife in trails is fascinating experience but it means visitors may disturb wildlife habitats. So route design should be done very carefully not to intrude their territories.

환자만족이 의료이용에 미치는 영향 - 환자 - 의사 커뮤니케이션 만족을 중심으로 (The Effect of Patient-Physician Communication Satisfaction on Healthcare Utilization)

  • 윤혜정;유명순
    • 한국병원경영학회지
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    • 제24권4호
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    • pp.43-56
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    • 2019
  • Purpose: Importance of patient satisfaction related to patient-centeredness has been emphasized, and it is known to have effect on various health outcomes including health resource utilization. However, the effect of patient satisfaction has been discussed mostly in terms of hospital marketing in Korea. This study aims to examine the effect of patient satisfaction in patient-physician communication on healthcare utilization in a nationally representative adult population of South Korea. Method: Patient satisfaction with physician communication is assessed using 4 items in the 2011 Korea Health Panel Survey. Generalized linear regression analysis is conducted using 9,325 adults' healthcare utilization in 2012. Findings: Adjusting for the socio-demographic, economic factors, individual health status, health behaviors and healthcare utilization in 2011, more satisfied individuals, more likely to utilize the outpatient service, especially in clinical setting. Practical Implications: The study findings suggests that in context of South Korea healthcare system such as insufficient medical consultation time and the absence of health delivery system, patient satisfaction as a subjective healthcare quality indicator would have effect on the individual's outpatient visit. This study contributes to stimulate patient satisfaction research and discussion in South Korea to further explore its relationship with potential and various health related outcomes. Further implications of the study are discussed.

디지털 컨버전스 인프라로서의 NgN 환경에서 인터넷 산업구조 : ISP, CP, CDN 사업자간 경쟁을 중심으로 (Study on the Internet Industry Structure under the NgN Regime-Competitive Landscape of ISPs, CPs, and CDNs)

  • 김도훈
    • 경영과학
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    • 제23권3호
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    • pp.243-257
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    • 2006
  • ITU-T's NgN(Next generation Network) architecture is expected to offer a new Internet platforms such as QoS(Quality of Service) guaranteed services as it overcame the limitations of the existing best-effort Internet architecture. However, policy development crucial for the NgN framework(e.g., interconnections and billing) is lagging far behind technology development. For example, arguments over network neutrality clearly indicate little understanding of the Internet industry structure where diverse providers including ISP and CP coexist. This study employs a network economics approach to predict how the competitive landscape involving various providers will evolve under the traffic-based billing system under the NgN environment. Applied is the non-cooperative game theory, in particular, Stackelberg's repeated game in order to build and analyze model for competition among those providers. We also studied possible impacts that CPs would have on the competitive landscape if they have an option to replace ISP: i.e., CDN(Content Delivery Network) provider. Lastly, based on the model analysis and experiments, presented are their implications to policy development and tile future prospect.

자동차부품산업에서 공급사슬경영을 위한 공급자 선정.관리 및 주문량 배분에 관한 연구 (Strategic Selection and Management of Suppliers, and Allocation of Order Quantity for Supply Chain Management in Automotive Parts Manufacturers)

  • 장길상;김재균
    • 산업경영시스템학회지
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    • 제32권3호
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    • pp.142-158
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    • 2009
  • The supplier selection problem is perhaps the most important component of the purchasing function. Some of the common and influential criteria in the selection of a supplier include quality, price, delivery, and service. These evaluation criteria often conflict, however, and it is frequently impossible to find a supplier that excels in all areas. In addition, some of the criteria are quantitative and some are qualitative. Thus, a methodology is needed that can capture both subjective and objective evaluation measures. The Analytic Hierarchy Process(AHP) is a decision-making method for ranking alternative courses of action when multiple criteria must be considered. This paper proposes the AHP-based approach which can structure the supplier selection process and the achievements-based procedure which can allocate order quantities for the selected suppliers In automotive part manufacturers. Also, through the practical case of 'D' automotive part manufacturing company, we shows that the proposed AHP based supplier selection approach and the achievements-based allocation procedure of order quantity can be successfully applied for supplier selection and order quantity allocation problems.

멀티미디어 Ad Hoc 무선망에서의 지연시간 보장방안 (Providing Guaranteed Delay in Multimedia Ad Hoc Wireless Networks)

  • Yang, Hyun-ho
    • 한국정보통신학회논문지
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    • 제7권6호
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    • pp.1177-1186
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    • 2003
  • 멀티미디어 Ad Hoc 무선망은 이동하는 End User에게 멀티미디어 서비스를 제공할 수 있게 하는 유연한 해결방안을 제공하기 때문에 매력적인 주제이다. 그러나 Ad Hoc 무선망의 특별한 설계상의 문제점들로 인하여 자원을 공정하게 공유하면서 제한된 지연시간을 보장하는 것은 간단한 문제가 아니다. 이 논문에서는 지연시간보장 공정큐잉 (DGFQ, Delay Guaranteed Fair Queueing) 방식을 분산적으로 구현하였다. 성능평가를 통하여 DGFQ 방식이 멀티미디어 Ad Hoc 무선망에서도 제한된 지연시간을 제어할 수 있음을 보였다.

업종별 포탈 사이트의 효율적 정보제공을 위한 웹로봇 시스템 개발에 관한 연구 (Development of the web robot system for an efficient information delivery of portal sites classified by the business types)

  • 김광명;백상규;김선호
    • 한국경영과학회:학술대회논문집
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    • 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
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    • pp.98-104
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    • 2003
  • While the impact or internet on our everyday life keeps increasing, the internet users are turning toward the value added information only that suits their purpose instead of just wandering over a sea (pool) or information. Although it is easy to locate the information using various search engines. we still finds it time and cost consuming to update the existing information or to add similar Information. There are several portal sites managed by each industrial types or associations/organizations for the purpose or strengthening the competitiveness or small and medium-sized enterprises And currently, tremendous manpower and expenses are put into the selection and quality improvement or information to satisfy the needs toward the high qualify information by the specialized users in their fields collection and updating or the information is partially available manually during He period or budget allocation by the government it becomes problematic, however, to continue this service when the project expires. This report presents the system for the information collection, analysis and classification of portal sites operated for the special purposes and automatic upload to the proper sites. In addition. expression or web robots and application of robots and several information types are suggested which will eventually accomplish currency or information and automatic updates and addition or documents with the least expenses or maintenance.

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Adaptive Pre-/Post-Filters for NRT-Based Stereoscopic Video Coding

  • Lee, Byung-Tak;Lee, BongHo;Choi, Haechul;Kim, Jin-Soo;Yun, Kugjin;Cheong, Won-Sik;Kim, Jae-Gon
    • ETRI Journal
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    • 제34권5호
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    • pp.666-673
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    • 2012
  • Non-real-time delivery of stereoscopic video has been considered as a service scenario for 3DTV to overcome the limited bandwidth in the terrestrial digital television system. A hybrid codec combining MPEG-2 and H.264/AVC has been suggested for the compression of stereoscopic video for 3DTV. In this paper, we propose a stereoscopic video coding scheme using adaptive pre-/post-filters (APPF) to improve the quality of 3D video while retaining compatibility with legacy video coding standards. The APPF are applied adaptively to blocks of various sizes determined by the macroblock coding mode and reference frame index. Experiment results show that the proposed method achieves up to 24.86% bit rate savings relative to a hybrid codec of MPEG-2 and H.264/AVC including the inter-view prediction.