• 한국경영과학회지
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• 제37권3호
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• pp.1-12
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• 2012

The research mainstream has focused on improving the competitiveness throughout the reinforcement of customer satisfaction and loyalty in the banking industry, but there is still a lack of research that reflects characteristics of banking services. From a customer point of view, this study considers a variety of bank characteristics such as levels of interest rate, numbers of transaction banks, monthly average balance, and age. In line with this observation, the main objective of the current research is to investigate the relationship between bank characteristics and ongoing transaction intentions with a particular bank using a categorial regression analysis and in turn, provide insights for managers. First, the findings show that deposit interest rate is insignificant for leading customers to ongoing transaction intentions, but loan interest rate is significant when customers are satisfied with a loan interest rate. Second, if customers only transact their banking services with a particular bank, they are more likely to deal with the bank, rather than customers who transact additional one or two banks. Third, in the case of monthly average balance, customers who have more than \100 million wons per month are likely to switch other competitors. Finally, old customers are more stable than young customers when they consider to switch the relationship with a bank. The author provides insights for bank managers and discusses research limitations and further directions of the study.

• 농업생명과학연구
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• 제43권5호
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• pp.33-38
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• 2009

This study purposed to examine how the window display of flower shops affects consumers' buying desire, and for this purpose, we surveyed flower buying customers' interest in window display according to their gender, age, and occupation. The survey was conducted using a questionnaire with flower shop customers in Seoul, Daegu, and Gyeongju. Interest in window display was over 1.5 times higher in women than in men. Among criteria for choosing a flower shop, window display was more important than other factors. With regard to experience of being stopped by unique window display, many of the respondents replied that they had such an experience, and the frequency was higher among women than among men. Among different types of window display, theme-type window display was most effective m stimulating customers' curiosity and buying desire. According to occupation, housewives showed particularly high interest in window display. The results of this study show that the window display of flower shops has a significant effect on consumers' buying desire.

• 한국디자인학회:학술대회논문집
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• 한국디자인학회 2005년도 춘계 학술발표대회 논문집
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• pp.140-141
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• 2005

• 한국컴퓨터정보학회논문지
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• 제25권9호
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• pp.53-62
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• 2020

최근 연구된 상품 추천 서비스들은 고객들의 구매 이력을 통해서만 추천이 이루어졌다. 본 논문에서는 구매 이력을 통해 추천뿐만 아니라 고객이 상품을 고를 때 취하는 행동 패턴을 분석하여 관심도가 높은 광고를 노출하는 행동 패턴 분석 기반 디지털 사이니지 서비스를 제안한다. 이 서비스는 고객행동 패턴을 분석하여 실질적으로 관심을 가지는 상품에 대해 관심도를 추출한다. 추출된 관심도와 고객들의 구매 이력을 Wide & Deep 모델을 통해 학습하고, 이를 바탕으로 MF(Matrix Factorization) 모델을 통해 다른 상품들의 희소 벡터를 예측한다. 예측된 상품 관심도에 대한 순위를 도출하고, 적합한 광고를 노출하기 위해 고객과 상호 작용할 수 있는 인도어 사이니지를 활용한다. 본 논문의 서비스를 통해 온라인뿐만이 아닌 오프라인 환경에서도 고객의 관심 정보를 파악하고 단순히 무작위로 노출하는 광고가 아닌 고객에게 적합한 광고를 제공하여 만족도 높은 구매 환경이 조성될 것이다.

• 한국자연치유학회지
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• 제11권1호
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• pp.51-61
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• 2022

배경 : 대전광역시소재 20대 이상 미용고객들을 대상으로 뷰티에 대한 관심도와 COVID-19에 따른 뷰티샵 소비심리에 대한 조사의 필요성이 대두되었다. 목적: 미용고객들을 대상으로 뷰티에 대한 관심도와 COVID-19에 따른 뷰티샵 소비심리 정도를 조사하였다. 방법 : 대전광역시소재 20대 이상 미용고객들을 대상으로 설문조사하였다. 회수한 설문지 총 263부를 SPSS 27.0 프로그램으로 분석하였다. 결과 : 미용고객들의 뷰티에 대한 관심도는 헤어스타일, 메이크업, 피부관리 및 체형관리에서는 보통이상 이었으나, 네일관리는 보통이하로 나타났다. 또한 COVID-19로 인한 뷰티샵 소비심리는 성별, 결혼유무, 나이 및 직업에 따라서 일부 통계적으로 유의한 차이를 보였거나, 차이가 없는 것으로 나타났다. 뷰티 관심도와 COVID-19로 인한 뷰티 샵 소비심리간의 관계 및 영향에서는 정(+)의 상관관계가 있는 것으로 나타났다. 결론: 대전광역시 소재 20대 이상 미용고객들에 대한 뷰티에 대한 관심도 네일관리를 제외하고는 보통 이상이었고, COVID-19로 인한 뷰티샵 소비심리의 차이는 성별, 결혼 유무, 나이, 직업에 따라서 일부 통계학적으로 유의한 차이를 보였거나, 차이가 없는 것으로 나타났다. 따라서 이의 결과는 이 분야의 연구에 따른 기초자료가 되리라 평가한다.

• 한국의류학회지
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• 제34권10호
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• pp.1647-1657
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• 2010

This study examines underwear purchase behaviors and the attitude of male consumers based on the degree of interest in appearance. Data research was conducted on 296 males in their 20s and 30s located in Seoul & Gyeonggi province. The SPSS 17.0 software program was used to conduct data analyses such as descriptive statistics, frequency analysis, factor analysis, cluster analysis, t-test, and $\chi^2$-test. The results of this study are as follows: The degree of interest in appearance was identified with four factors; outfit management, confidence of figure, interest in clothing, weight control, and disinterest in appearance. Customers were segmented into two subdivisions: high and low interest in appearance. The factors derived from the factor analysis of underwear purchase motive included aesthetic, impulsiveness, and practicality. The purchase behavior of the group with high interest in appearance was highly motivated by aesthetics and impulsiveness. The factors derived from the factor analysis of underwear attitude included fashionability, comfortableness, and quality. Customers were segmented into the following three subdivisions: pursuit of comfortableness, pursuit of diversity, and normal. The type of high interest in appearance regarded fashionability and quality highly. Finally, the degree of interest in appearance showed significant relevance in purchase motive and underwear attitude for underwear.

• 아태비즈니스연구
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• 제5권1호
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• pp.33-41
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• 2014

Since depositors are motivated by returns, it is important for Islamic banks management to understand the extent that rates of return on deposits influence their customers' decision to deposit. The main objective of the study is to explore the degree of influence of conventional bank's interest rate on Islamic bank's profitability and vice-versa. It has been seen from 2005 to 2011 that the rate of interest declared on deposit by conventional banks has a negative impact on profitability of both types of banks in Bangladesh. Rate of profit declared on deposit by Islamic banks is positively related with their profit earned but negatively related with profit earned by conventional banks. We see that rate of interest declared on deposit by Conventional Banks is positively related with their deposit volume but negatively related with Islamic Bank's deposit. On the other hand, rate of profit declared on deposit by Islamic Banks is negatively related with deposit levels of both types of banks. The survey result shows that almost 85% of the respondents are choosing Islamic banks only from their religious point of view and more than 60% of the sampled Islamic bank customers are reluctant to leave the bank even if conventional banks offer better interest rates.

• 한국실내디자인학회논문집
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• 제25권5호
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• pp.71-81
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• 2016

This research has been carried out with the objects of sporting goods shops to find out what structure of those shops raises more interest from customers. The tracking eyes on the objects which are the same but seen to have different structures has revealed the followings. Customers' visual appreciation of Reverse left/right Images (11.1) was found to be higher than that of Original Images (10.6). Furthermore, the reverse left/right image of the space also was found to attract more interest from customers, which led them to have longer observation. The below is about the interpretation of the spatial exploration by observation time and the appreciation of its visual content in line with the experiment objects of selling spaces. The longer the space was observed, (1)the higher the expansive searching of space was, (2)the more spots were observed as if they did not know what to see after they first observed at early hours, (3)later (in the time range of 64~73 seconds) they came to look at the spots in which they got interested, (4)and then again they suddenly got lost what to see. When the change of observation characteristics by time range is reviewed, it can be seen that the searching of original images is changed from Divergent Feature to Convergent Feature when the observation time increases from the early stage of observation to the later. On the contrary, the reverse left/right images were found to have the opposite searching features, that is, from convergent exploration to divergent exploration. These findings show that the reverse left/right images of the sporting goods shops, which were the experiment objects, have more factors attracting customers' attention and interest and that it is the very shop-structure which makes customers have better visual appreciation of those shops.

• 품질경영학회지
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• 제28권4호
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• pp.75-98
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• 2000

The purpose of this study is to empirically examine the customers' perceived service quality and response in the field of hotel industry. The subjects of survey for this empirical analyses are limited to the customers of deluxe hotels in Korea; data are collected from the 16 deluxe hotels amongst 27 of its kind in the Seoul, Pusan, Cheju and Kyongju area. SAS package is used for Simple Regression, Multiple Regression and the results are as follows: First, the perceived service quality shows significantly positive effect upon the customers' satisfaction; Second, the customers' perceived service quality shows significantly positive with respect to the customers' response; Third, the customers' satisfaction shows significantly positive regarding the customers' response, and the customers' satisfaction have greater influence upon the customers' response than the customers' perceived service quality; On the basis of the above empirical analyses, I propose the management implication as follows: First, the hotel management staffs should have a close relation with their customers through the customers' positive, and eventually be concemed about improving service quality and customers' satisfaction to maximize the enterprise's performance; Second, the hotel management staffs, to induce and build up the positive customers' response, should have interest in serving high-quality products and service and enforcing the proper price policy.

• 한국마린엔지니어링학회:학술대회논문집
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• 한국마린엔지니어링학회 2005년도 전기학술대회논문집
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• pp.246-250
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• 2005

Recommand Systems are being used by an ever-increasing number of E-Commerce to help customers find products to purchase. Recommend Systems offer a technology that allows personalized recommendations of items of potential interest to users based on information about similarities and dissimilarities among different customers tastes. In this paper, we design and build a Recommend System using the historical customer movie purchase transactions and extracts the knowledge needed to make association recommendations to new customers.