• Title/Summary/Keyword: Customer-oriented

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A Case Study on the Service Programs at the Presidential Library and Museum (대통령 기록관의 서비스 프로그램 사례 연구)

  • Jo, Min-Ji
    • Journal of Korean Society of Archives and Records Management
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    • v.6 no.2
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    • pp.157-184
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    • 2006
  • Presidential records which have produced during a presidency as a national center are the evidence of the presidency and main historical records. We have the responsibility to establish fundamental systems to produce such main historical records and to manage such main historical records which could help people and history to judge the presidency based upon the evidence of their activities. The historical appraisal could be achieved not by memory but by evidence. A draft of a proposed law on the management of presidential records which includes the establishment of presidential libraries for the presidential records Mecca is being moored at the National Assembly now. The presidential library is to be considered as a multi-functional national institution which is carrying out the role as an Archives, Museums and Center for the education. In addition, it is imperative for a presidential library to provide user-oriented services to enrich the usability and the value of records, recognizing the change of administration paradigm from a supplier-oriented system to a customer-oriented system. This dissertation, in order to develop presidential library service programs focusing on customers rather than the convenience of administration, reviewed programs of the U.S. presidential libraries as a developed case and proposes guidelines and applicable samples for the development of the Korean presidential library service programs.

FPGA-based Hardware Implementation of Cryptography Algorithm ARIA (암호화 알고리즘 ARIA의 FPGA기반 하드웨어 구현)

  • Kim Young-Soo;Cho Sun-Gu
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.10 no.7
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    • pp.1229-1236
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    • 2006
  • Group oriented multicast service is a prerequisite for the current application system for remote lecture and customer service. IP multicast is used to be generally accepted as an internet standard. IP multicast which is designed to support network based replication model can efficiently use host and network resource, however it has some weak points that it has to support IP multicast in the internet by adding multicast-capable internet infrastructure such as router and is vulnerable to security by using public IP address for group identifier. Therefore we propose the trigger based application level multicast model that can enhance both scalability and security by separating the functions, which send and receive message to solve these problems. Our suggested model is expected to ensure the promotion of quality of service and reliability.

The Importance-Performance Analysis(IPA) of Service Quality According to Buying Experience of Rail Tours (철도관광상품 구매경험에 따른 서비스품질 IPA 분석)

  • Ju, Yong-Jun;Lee, Yong-Chul
    • Journal of Korean Society for Quality Management
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    • v.39 no.1
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    • pp.34-44
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    • 2011
  • In this research, the selection of rail tour items of importance and achievement of service quality will be different 'analysis under the assumption that the relationships between them, were studied. Through this research, managers' subjective judgments of the customer rather than by a judge, ie, the true value to our customers think of the rail service quality for tourism products is crucial to develop the important elements. In addition, market-oriented thinking is to present the basic data of the transition. To summarize the conclusions of this paper is as follows. First, what tourists are seeking, constant research and improvement of tourism services should be looking for ways. Secondly, the focus on service quality aspects of products and the urgent need to identify the side of part "Concentrate Here" and "Possible Overkill" by reducing the effort to improve the efficiency of management is considered to be accelerated. Finally, most point in terms of focus and means of transport for the tourism sector as well as the railway tourism products, using the railway as a tourism product now on tour items should be changed.

A Design of Incentive-based DR Program using Analytic Hierarchy Process (AHP) (계층분석과정(AHP)을 이용한 지원금 기반 수요반응프로그램 설계)

  • Kim, Dong-Min;Kim, Jin-O;Rhee, Chang-Ho
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.59 no.3
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    • pp.536-542
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    • 2010
  • This paper presents an unique approach to scheme a demand response (DR) program in the electricity market from a customer-oriented perspective, which is based on the analytic hierarchy process (AHP). The proposed program has the objective to maintain the system reliability at the emergency period, and it is designed as an incentive-based program (IBP) considering Korea power systems with the cost-based generation pool (CBP). The DR program using AHP could represent the mutual importance degrees of load curtailment criteria from the viewpoint of different load-holders, thus customers' participation in this program is determined by the incentive payments corresponding the specific load curtailment conditions. A test system for the case study is used to demonstrate the usefulness and applicability of the proposed approach, and the load profiles with the proposed DR program and the required incentive payments are obtained. The results show not only the enhancement of system reliability but also the economic benefit within Pareto-improvement.

Characteristics of Consumers' Purchasing Behavior and Conscious : Focused on Condominium Housing in Japan (아파트 구매에 관한 소비자의 구매행동과 의식 특성 - 일본 신규 분양아파트 구매자를 대상으로 -)

  • Choi Jung-Min;Kang Soon-Joo
    • Journal of the Korean housing association
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    • v.16 no.5
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    • pp.29-38
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    • 2005
  • Recently there has been an apparent paradigm shift in housing market towards customer oriented approach. In the midst of increasing competition, there is indeed a need to better understand of customers, and to quickly respond to their individual needs and wants. In this background, this paper aims to show a scientific marketing approach in housing industries, and to provide general information on Japanese condominium housing market in terms of a brief historical overview and recent market situation. Results include that there exists an about twenty year time lag in the start of condominium housing supply in the private sector between Korea and Japan. Besides, more efforts should be paid to the diversity or locality of the supplied housing type or design, especially condominium apartments in Korea compared to those of Japan. Among others this paper emphasized on illustrating the actual applications of analysis on consumers' purchasing behavior and latent conscious coupled with some statistical techniques, which may lead marketers or decision makers to forecast more accurate customers demands.

Strategies for Container Terminal Development and Operation for the Hub port in Northeast Asia (동북아 중심항만 구축을 위한 컨테이너 터미널의 개발 및 운영전략)

  • Lee, C.Y.;Yang, W.
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 1998.10a
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    • pp.271-285
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    • 1998
  • This paper aims to suggest the strategies for Korea port, especially Busan to develope into a viable transhipment center and/or Hub port as the articulation points between mainline and feeder nets. To tackle this goal, the authors clarify the requirements for Korea port which will be critical in determining its position as Hub through the careful analysis on competitiveness, environmental impact, port policy and capacity, transhipment traffic and inherent ablity to generate traffic. The results are summerized as follows. (1) Coping with increasing container volumes, new investment is sustainedly necessary to increase the capacity and inherent ability of container port and create economies of scale. Moreover, increasing port capacity will increase the potential for the Korea port's inclusion into mainline rather than feeder networks. (2) Considering an increasing awareness of need for customer-oriented option s and service quality rather than simply a reliance on infrastructure-led efficiency, privatization of one sort or another and corporation of port have been key strategies in achieving greater efficiency in Korea containerport.

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GIS Oriented Platform For Solving Real World Logistic Vehicle Routing Problem

  • Md. Shahid Uz Zaman;Chen, Yen-Wei;Hayao Miyagi
    • Proceedings of the IEEK Conference
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    • 2002.07b
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    • pp.1248-1251
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    • 2002
  • Logistics optimization problems related with vehicle routing such as warehouse locating, track scheduling, customer order delivery, wastage pickup etc. are very interesting and important issues to date. Many Vehicle Routing and Scheduling Systems (VRSS) have been developed/proposed to optimize the logistics problems. But majority of them are dedicated to a particular problem and are unable to handle the real world spatial data directly. The system developed for one problem may not be suitable for others due to inter-problem constraint variations. The constraints may include geographical, environmental and road traffic nature of the working region along with other constraints related with the problem. So the developer always needs to modify the original routing algorithm in order to fulfill the purpose. In our study, we propose a general-purpose platform by combining GIS road map and Database Management System (DBMS), so that VRSS can interact with real world spatial data directly to solve different kinds of vehicle routing problems. Using the features of our developed system, the developer can frequently modify the existing algorithm or create a new one to serve the purpose.

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Design and Implementation of a realtime Auction System using information providing agent (정보 제공 에이전트를 이용한 실시간 경매 시스템 설계 및 구현)

  • 최옥경;한상용
    • The Journal of Society for e-Business Studies
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    • v.6 no.2
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    • pp.87-99
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    • 2001
  • Along with the rapid emergence of the Internet and e-commerce, online auctions are hitting the spotlights. The inconveniences found in off-line auctions, such as time and place restriction and limited number of items, are solved in the online auction. However, not so many auction sites have integrated auction information systems, which monitor the present status of auctions, resulting in greater inconvenience for the online auction users. Moreover, there is no auction site that suggests the appropriate starting or closing price that is useful for users when they make, their bids, What the online auction users need is an auction system that can solve such problems. This study is purported for solving the problems by designing and implementing a real time auction system that applies the comparison search functions and the agent functions. In other words, an integrated database system using a bidder-oriented agent for providing information is built so that the users can search and compare the information on the item they are interested in and make a faster and more accurate purchase. Also the appropriate starting and closing prices are offered to the sellers and bidders through the integrated system for a closer and more accurate comparison and analysis of the prices. For future work, the product recommendation service, which accurately reflects the bidding patterns, and the methods for studying the multi bidding pattern will be applied to the suggested system to realize a real time auction information system that supports CRM(Customer Relationship Management) .

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An Optimization Study on Maximizing the Earning Power of Casting Industry for Management through TPI (주물 산업의 수익력 극대화를 위한 관리부문의 TPI 최적화 연구)

  • Kang, Byong-Rho;Lee, Chang-Ho
    • Journal of the Korea Safety Management & Science
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    • v.16 no.3
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    • pp.327-333
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    • 2014
  • Changes in the business environment in which intense and sustained growth and survival must meet a variety of customer needs (Q, C, D) and business side of the enterprise for profit structure reformation is absolutely necessary for innovation activities. So far, management of innovation in method BPR, PI, OVA, 6 Sigma, Strategic Purchasing, PPM, SCM etc. are being introduced. However, they have a limit of partial optimization and improvement-oriented techniques. So this paper studied the TPI(Total Profit Innovation) application in order to derive empirical methodology to maximize profitability for the domestic S foundry factory. To this end, long-term gains through structural analysis and intensity analysis to ensure continued growth and profitability strategy are devised through management Innovation analysis. And improvement projects was presented to solve main issues of five categories(Inventory, Sales Mix, Cost, Quality Cost, Skill and Work-load) We will expect the office productivity improvement and financial performance improvement and then continually accumulate and review the results.

Post Catch-Up Innovation and Development of Creative Talent in Korea: Limitations and Challenges

  • Seong, Jieun;Kim, Wangdong
    • STI Policy Review
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    • v.1 no.3
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    • pp.39-51
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    • 2010
  • Korea faces challenges from the recent development catch-up countries and the absence of catch up incentives. For Korea to solve the issue of post catch-up problems and create a new development path based on creative innovation, there is an urgent need to secure a system design capability for the production of creative knowledge and talent that can create a competitive society. However, the conservative inclination and a lack of a customer-oriented attitude of Korean universities and professors leads to a standardization of talent and a passive restructuring of the curriculum by universities instead of a direct correspondence with the demands of companies and society. The compatibility of Korean university education with the demands of society remains the lowest in the world and creative education in Korea faces a difficult situation. The world is transforming from a knowledge-based economy to a creativity-based economy and a competitive society will led by creativity, not by knowledge. The success of a country in nurturing creative talent will determine its future national competitiveness. For Korea to be become a global leader in the new era of creativity, it needs to make proactive preparations. It is imperative for Korea to transform the educational system from the previous cramming system to a creativity-nurturing system.