• Proceedings of the IEEK Conference
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• 2009.05a
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• pp.73-75
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• 2009

The smart grid which is called the future power system should satisfy the customers who want various choices and realtime energy price. The two-way information exchange platform for energy customers provides the infrastructure to transform today's ESP(Energy Service Provider)-centered power system operation into customer-oriented operation. It enables ESPs to provide their customers with a variety of services by communicating with various appliances in customer's premises. In this paper, the portal-based platform model for the two-way information exchange and its implementation are described.

• Journal of the Korea Society of Computer and Information
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• v.23 no.12
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• pp.195-201
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• 2018

This study is attempted to demonstrate the structure of the influencing factors on the performance of services of knowledge based service firms. In the model presented, the structure is that service performance in knowledge-based services are affected by the strategic utilization of knowledge resources and service orientation factors of the service organization. And the service performance are also affected in which the systemization of service processes and customer satisfaction play a mediating role. As an analysis result of examining 148 practitioners engaged in the knowledge service industry, it is necessary to increase the satisfaction of external customers in order to improve service performance in a knowledge-based service organizations. This can be achieved by increasing the satisfaction of internal customers. In addition, for this structure to be successful, the service production process to be provided to the customer must be enhanced. The service production process has been found to be an important factor influencing the internal customer satisfaction and service delivery process, especially in the use of knowledge resource, and customer oriented service among service orientation factors.

• Journal of the Korean Operations Research and Management Science Society
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• v.24 no.3
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• pp.13-26
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• 1999

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

• Journal of the Korean Operations Research and Management Science Society
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• v.22 no.3
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• pp.175-190
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• 1997

Organizational change projects such as Business Process Redisign (BPR) have been perceived to incur high risk due to their high management complexity, enterprise-wide impace, and steep project cost. This research intends to reduce such risk by developing a systematic process redesign methods, called Dynamic Process Modeling (DPM) method. DPM integrates the customer-oriented business process modeling technique with computerized visual simulation technique to promote better understanding of the target process and enable performance simulation of the proposed redesign alternatives prior to actual BPR implementations. For the cusstomer-oriented process modeling, we propose Dynamic-Event Process Chain (Dynamic-EPC) extending from the conceptual customer process model, Event-Process Chain (EPC). We compare DPM with four other implementation-level process modeling methods over eight criteria and demonstrate its effectiveness by applying it to the real-world hospital BPR case.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.5 no.1
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• pp.110-117
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• 2001

In this paper we researched the homepage automation system and its implementation methods that made it possible for even the non-majors or the beginners to make a specific useful homepage with the simple manipulation of a mouse and the minimal input of necessary information. This system is the customer request-oriented homepage automation system that makes it possible with ease not only to manufacture homepage but also to maintain homepage without direct handling of homepage source.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 1996.04a
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• pp.491-495
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• 1996

As the significance of quality in the sense of customer satisfaction is growing, the management of quality becomes one of the main interests in the manufacturing systems research systems research. This paper presents the concept of quality-oriented manufacturing system which is composed of a business process domain and a quality domain. In the business process domain, business functions are integrated by traditional design and manufacturing databases on the one hand, and a quality management system is interlinked to them via several quality modules on the other hand. Quality information model connects the business process dimain with the qualitydomain where various types of qualitydata are stored in the form of quality database. This framework helps a manufacturing enterprise to implement the quality-oriented manufacturing system to achieve its final objective "customer satisfaction."ion."quot;

• Information Systems Review
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• v.3 no.2
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• pp.305-323
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• 2001

인터넷의 등장으로 기업의 전통적 비즈니스 방식이 변화하고 있다. 인터넷 비즈니스는 인터넷 기술을 기업 내부 및 기업 간 비즈니스 프로세스에 활용하여 정보 제품 및 서비스를 거래한다. 인터넷 비즈니스 환경에서는 인터넷웹 사이트가 비즈니스의 출발점이 된다. 변화하는 고객 요구 사항 분석과 이를 반영한 웹 사이트 개선 활동은 인터넷 비즈니스 경쟁력 유지의 핵심이다. 현재까지 제안된 방법론들은 신규 인터넷 비즈니스 구축을 주목적으로 하며, 고객요구에 대한 분석이 제시되지 못하고 있다. 본 연구는 고객 우선 인터넷 비즈니스 구축 방법론을 제안한다. 본 방법론은 고객 분석, 가치 분석, 웹 설계, 구현 설계, 구축 단계로 구성된다. 각 단계의 세부 절차를 I 사이트 사례를 통하여 제시하였다. 본 연구는 기존 방법론과 달리 고객 분석 단계와 시나리오 기반의 요구 분석이 특징이며, 다음과 같은 의의를 가진다. 첫째, 본 방법론은 고객 중심의 인터넷 비즈니스 운영 및 개선에 효과적으로 활용 가능하다. 둘째, 시나리오의 활용으로 인터넷 비즈니스 시스템의 핵심인 네비게이션 설계를 사용자 중심적으로 향상 가능하다.

• Journal of Korean Society for Quality Management
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• v.40 no.2
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• pp.211-218
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• 2012

Over the last two decades, many information system researchers have developed the variables of information system using the measurement of user satisfaction. In context, this research developed the measurement of user satisfaction in smartphone application market and compared the difference of user satisfaction factors between Adroid market and App store. The results indicated that satisfaction of App store was more than that of Adroid market. The information system and customer-oriented factors of App store were higher than that of Adroid market.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2002.10a
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• pp.101-104
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• 2002

Leading companies have embraced the new economy with new and innovative BTO models. Instead of conventional company-oriented manufacturing scheduling, customer-oriented scheduling method attracts more and more attention. To evaluate the delivery of customer order in advance, the real production capacity as well as procurement lead time should be taken into account. This paper describes a quasi-real-time order delivery estimation system using TOC(Theory of Constraints) based scheduling method.

• Culinary science and hospitality research
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• v.10 no.1
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• pp.128-139
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• 2004

Korea goes on speedily an information-oriented world in the whole filed of society by diffusing the information-oriented education for the whole nation and the utilization of information. Consequently foodservice enterprise which is establishing their homepage in the web site for marketing purpose and direct application of restaurant management had been increased at recently for the restaurant's publicity, raising their image. The purpose of this study is to examine the feasibilities of internet application in the foodservice industry. Now the generation who most use the internet went into gear the generation of main consumers out of foodservice industry. Also teenagers who occupied the most portions of using internet are able to be the most important potential customer at present or in the near future. Therefore if marketing activity is recognized for this potential customer, it will be more effective than any other way to promotion.