• Convergence Security Journal
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• v.15 no.2
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• pp.57-62
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• 2015

IP QoS is not required to overcome the limitations of the existing Best Effort Service to connect to the explosion of the Internet traffic revenue. To IP QoS requirements of next-generation communication network, Metric Sizing Methodology is very important. However, IP networks have been developed with a focus gender flexibility and scalability than the QoS. Therefore, it is necessary to secure the quality measures for different existing IP technology to apply QoS in IP networks. When establishing the connection quality and transmission quality, based on the IP QoS(Quality of Service) objective data quality metrics can be obtained by analyzing the communication quality hindrance. Understanding the communication quality level may evaluate quality sensitive area and quality hindrance. Establish effective quality metrics can be expected to promote effective and customer satisfaction through improved quality, improved call quality for this issue.

• The KIPS Transactions:PartD
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• v.9D no.2
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• pp.329-336
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• 2002

With the fast development of Internet environment, e-Commerce is rapidly increasing. n the expanding e-Commerce environment, the need for a new e-Commerce systems what will deliver products to the customer rapidly and increase sales is growing bigger. Recently, these requirements brought many researches on recommender systems. However, until now, those recommender systems have a limit because it takes too much time for recommender systems to give customers the recommendations in real time, if the number of purchase data of customers is large. So this paper concerns on the recommender systems using collaborative filtering as one of the solutions to increase the competitive power. We proposed and experimented the more improved recommender systems which could decrease the data size to shorten the recommending time by using the representative category of the product which customers want to buy. Also, we design and implement a recommender system using Enterprise JavaBeans.

• Korea Journal of Hospital Management
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• v.18 no.1
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• pp.18-41
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• 2013

This study was aimed to identify the current status of medical service quality of medical institutes; propose improvements; and find out the impact of medical service quality by its attribute on overall customer satisfaction. The research was conducted on the out-patients and in-patients in a high-level general hospital located in A city. To examine the research, the IPA was utilized to identify the priority requirements for improving the medical service quality. The study also applied an extended theory to the analysis on mismatch between the level of satisfaction and importance recognized by the clients, to examine the impact of the above mentioned factors on the overall satisfaction and intention to revisit and recommend the hospital. For out-patients, the result showed that "hospital hygiene" had a positive and negative impact on the clients' intention to revisit the hospital in priority improvements. In terms of the sustainable improvements, "doctor's skill" had a negative impact on the overall service satisfaction, whereas "state-of-the-art facility" and "nurse's instruction" had a positive impact on the intention to revisit the hospital. In long-term improvements,"complaint remedy" had a positive impact on the intention to recommend the hospital but there were no relevant factors in excessive investment. On the other hand, for in-patients, the result demonstrated that there were no relevant factors in priority improvements and sustainable improvements. The factor of"service procedure speed"had a positive as well as negative impact on the intention to revisit the hospital. In excessive investment,"nurse's empathy"had a positive impact on the intention to recommend the hospital.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.32 no.3B
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• pp.175-182
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• 2007

In recent years, there have been active researches on the services of the next generation mobile communications. In particular, the services in the next generation mobile communications differ from the services in the conventional mobile communication services that they can provide the services customized at each user. The profile management technology becomes more important for such personalized services since it is closely related with providing services adaptively to user's current situation and preferences. However, the conventional profile management technologies have their limitations on providing personalized services because they put most of emphasis on the customer management. Even, it becomes more difficult with current profile management system to support the personalized services, where the service providers manage the user profiles independently each other. In this paper, we propose a novel profile management system called profile service provider, and describe the requirements to support personalized services in the next generation mobile communications.

• The Journal of Information Technology
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• v.4 no.3
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• pp.1-17
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• 2001

This study is to examine some legal problems of cyber trade transactions and to suggest some policy implications to vitalize cyber trade by internet accomplishes electronic business from all process integration of production, marketing and customer service. However, there are some legal problems for the electronic commerce to be used in international trade activities such as trade contract transport documents and payment systems by internet. First international trade rules have to be legislated so that electronic documents has same legal function like traditional documents. Also electronic signature must has authenticity, integrity, non-repudiation, writing and confidentiality. Second, traditionally international payment systems such as letters of credits, remittance, documentary collections and open account have been operated as an important and popular method of payment. In the modern world of electronic commerce, information technology has made it possible to pay for the sale of goods and services over the internet. The payment methods such as Credit Card, Debit Card, Electronic Cash, Electronic Fund Transfers enable partly sellers, buyers and service providers to settle payment electronically through the internet. To settle the problems of payment systems, the security requirements for safe electronic Payments such as authenticity, integrity, non-repudiation have to be guaranteed. Also, electronic data interchange in transport documents has to be adopted and negotiability of electronic bills of lading has to be guaranteed. Electronic payment systems through SWIFT enable the sellers and the buyers to conduct and settle international business-to-business electronic commerce in case of solving the above problems and harmonizing the Bolero project.

• Journal of Korean Association for Spatial Structures
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• v.9 no.2
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• pp.45-52
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• 2009

This paper experimentally evaluates the strength characteristics of precast column-R.C. foundation anchor joint subjected to the cyclic horizontal load. The study presents differences in accurate stress transfer path and destruction mechanism between the concrete structural body applying the precast column-R.C. foundation anchor joint and the concrete structural body applying the steel joint. the result from width load experiment on reinforcing steel under the cyclic horizontal load provides the necessary minimum insertion length to construct the precast column-R.C. foundation anchor joint. This study also presents the accurate stress transfer path and destruction mechanism on the anchor joint th meet the customer's requirements, comparing stress transfer path and destruction mechanism provided by the experiment and those provided by the product manual. Eventually, this study presents all the necessary fundamental data to provide the construction design with accurate number of reinforcing steel, diameter of the steel, fixation length of the steel, etc. to build the optimum precast concrete column.

• Journal of the Korea Safety Management & Science
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• v.16 no.3
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• pp.351-362
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• 2014

A prerequisite for improving the quality of a product is to enhance the quality of its parts supplied from outsourced enterprises. An enterprise certified by ISO 9001 Quality Management System is expected to develop their effective quality assurance system and maintain it through continuous control and improvement, thereby ensuring the good quality of products that they produce. However, it is reported that small and medium-sized enterprises certified by ISO 9001 have difficulty establishing an effective quality assurance system. This study aims to propose a new method of improving a quality assurance system that can be more effective in small and medium-sized enterprises. This study collectively considered requirements specified in several international standards on quality system and the results of expert group brainstorming to identify evaluation areas and items for assessing a quality assurance system. Based on these evaluation areas and items, a set of checklists for diagnosing and improving a quality assurance system was developed. In order to demonstrate the usefulness of the proposed method, this study applied it to ten small and medium-sized enterprises and could identify four approaches for improving their current quality assurance system. The presented improvement method, which consists of establishment of quality goals and quality innovation plan, defective products corrective activities, 4M and design change process, improvement of customer quality information management, is expected to be utilized as a useful tool for the enhancement of the quality assurance system of small and medium-sized enterprises.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.39 no.1
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• pp.37-46
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• 2016

Quality has been a key issue to manufacturers. Many distinguished scholars have defined quality with profound insight. Korean firms struggle to make better products to fulfil requirements and satisfy customers. Korean industries have implemented quality management from Japan in early 70s. Statistical quality control, QCC (Quality Control Circle), and total quality management have also been introduced in succession. Chief executive officers, managers, and field employees have been aware of the importance of quality since then. This quality movement force workers to improve quality. They have to maintain the quality of products and compete with foreign products. Korean industries were able to compete with foreign industries in price. However, Korean firms now have to compete in quality as well as price. ISO (International Organization for Standardization) was established and industries around world have started to implement standardized systems depending on their need. ISO 9000 has continuously been revised and firms around world started to register a ISO 9000 certificate. Today's quality competitiveness gets more deeply involved. KSA (Korean Standard Association) have launched QCAS (Quality Competitiveness Assessment System) since 1997. Up until now recent status of QCAS have been reported but the characteristics of QCAS results have not been analyzed. In this article we examine the QCAS results of 41 firms in 2014. QCAS consisted of 13 subsections : strategy and management system, organization culture and development of human resource, information management, quality system, customer satisfaction, management achievement, TPM, logistics, product development and technology, PL, QCC, SQC/SPC, and reliability. We performed one way ANOVA to discover the difference among the levels of firm size, business type, and quality hall of fame using the total scores of 13 subsections resulted from QCAS. We also analyzed the scores of 13 individual subsections of QCAS to see if there is any differences based on firm size and business type. We interpret the results and implication of analysis and finally draw a conclusion.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2012.04a
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• pp.447-452
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• 2012

Among the various elements affecting a customer's evaluation of automobile quality, buzz, squeak and rattle (BSR) are considered to be major factors. In most vehicle manufacturers, the BSR problems are solved by find-fix method with the vehicle road test, mainly due to various excitation sources, complex generation mechanism and subjective response. The aim of this paper is to develop the integrated experimental method to systematically tackle the BSR problems in early stage of the vehicle development cycle by resolving these difficulties. To achieve this aim, the developed experimental method ought to include the following requirements: to find and fix the BSR problem for modules instead of a full vehicle in order to tackle the problem in the early stage of the vehicle development cycle; to develop the exciter system including the zig and road-input-signal reproducing algorithm; to automatically localize the source region of BSR; to develop sound quality index that can be used to assess the subjective responses to BSR. Also, the BSR sound quality indexes based on the Zwicker's sound quality parameters using a multiple regression analysis. The four sound metrics from Zwicker's sound quality parameter are computed for the signals recorded for eight BSR noise source regions localized by using the acoustic-field visualized results. Then, the jury test of BSR noise are performed for participants. On a basis of the computed sound metrics and jury test result, sound quality index is developed to represent the harsh of BSR noise. It is expected that the developed BSR detection system and sound quality indexes can be used to reduce the automotive interior BSR noise in terms of subjective levels as well as objective levels.

• Information Systems Review
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• v.12 no.2
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• pp.167-187
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• 2010

The governmental R&D projects have put a great emphasis on returns on R&D investment through development of market- and customer-oriented technologies and their commercialization. A successful commercialization of the technology developed from a R&D project relies on development of the technology intriguing customers, establishment of effective commercialization strategies throughout the stages of R&D planning and development, and interactive communication between the technology developer and a private company that will do a business with the technology. The business modeling helps accomplish the requirements for the successful commercialization. The past literature about technology commercialization does not provide a systematic procedure in developing a business model for the governmental R&D project. In this study, we proposed a systematic procedure developing a business model integrating peculiar characteristics of governmental R&D and viewpoints of technology developers and professionals of technology commercialization. It can be a useful guideline for developing a business model for the governmental R&D project.