• Journal of Korea Society of Industrial Information Systems
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• v.14 no.2
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• pp.32-50
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• 2009

Since 1990 when order communication system(OCS) was first introduced, the use of information technology in medical service has been widely accepted in order to enhance quality and customer relationship as well as to increase managerial efficiency. Medical information system is rapidly increasing and is trying to make ubiquitous healthcare environment through telemedicine system. Especially, medical profession and government have taken interest in electronic medical record (EMR) system which can digitalize and manage all medical records in hospitals. By recording patient's medical information in real time, EMR system can improve service efficiency and customer service quality including short waiting time, various utilization of clinic information, and reduced cost.

• Journal of the Korean Society of Food Science and Nutrition
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• v.45 no.4
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• pp.585-592
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• 2016

This study was conducted to analyze the gap between importance and satisfaction of university foodservice attributes as well as to assess customer satisfaction with university foodservice establishments. All statistical analyses were conducted using the SPSS package program (ver. 20.0) for t-test, ANOVA, and Importance-Performance Analysis (IPA). A total of 619 valid responses were used for the data analysis. The results of this study are as follows: the composition of respondents was 53.5% males and 46.5% females. Exactly 85.5% of respondents ate lunch at least five times a week at the on-campus foodservice. The favorite lunch menus of Chinese university students were Chinese food (91.8%), followed by Western food (3.5%), Korean food (2.2%), and Japanese food (1.5%). According to the results of IPA, foodservice selection attributes that were priorities for improvement were food taste, food freshness, menu variety, waiting time for meal, and toilet cleanliness. In addition, five satisfaction factors were extracted by exploratory factor analysis. According to the results of one-way ANOVA, 'physical environment' and 'service quality' factors showed significant differences according to the students' grades and the frequency of eating lunch at on-campus foodservice. On the other hand, 'food quality and menu' and 'convenience and price' factors showed significant differences according to meal cost. In conclusion, in order to enhance customer satisfaction of on-campus foodservice, foodservice managers should offer a varied menu at reasonable prices and improve food quality.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.14 no.6
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• pp.2398-2421
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• 2020

In third world countries like Pakistan, the production of electricity has been quickly reduced in past years due to rely on the fossil fuel. According to a survey conducted in 2017, the overall electrical energy capacity was 22,797MW, since the electrical grids have gone too old, therefore the efficiency of grids, goes down to nearly 17000MW. Significant addition of fossil fuel, hydro and nuclear is 64.2%, 29% and 5.8% respectively in the total electricity production in Pakistan. In 2018, the demand crossed 20,223MW, compared to peak generation of 15,400 to 15,700MW as by the Ministry of Water and Power. Country faces a deficit of almost 4000MW to 5000MW for the duration of 2019 hot summer term. Focus on one aspect considering Demand Side Management (DSM) cannot oversea the reduction of gap between power demand and customer supply, which eventually leads to the issue of load shedding. Hence, a scheduling scheme is proposed in this paper called RPSMDSM that is based on selection of those appliances that need to be only Turned-On, on priority during peak hours consuming minimum energy. The Home Energy Management (HEM) system is integrated between consumer and utility and bidirectional flow is presented in the scheme. During peak hours of electricity, the RPSMDSM is capable to persuade less power consumption and accomplish productivity in load management. Simulations show that RPSMDSM scheme helps in scheduling the electricity loads from peak price to off-peak price hours. As a result, minimization in electricity cost as well as (Peak-to-Average Ratio) PAR are accomplished with sensible waiting time.