• 한국벤처창업학회:학술대회논문집
• /
• 2009.10a
• /
• pp.31-47
• /
• 2009

In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.

• Proceedings of the Safety Management and Science Conference
• /
• 2009.11a
• /
• pp.83-97
• /
• 2009

In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.

• The Journal of Asian Finance, Economics and Business
• /
• v.7 no.10
• /
• pp.283-293
• /
• 2020

This study examines the effect of service quality and perceived value on customer loyalty with the intervening role of customers' satisfaction in the e-commerce industry. The research method uses a quantitative research design with a survey model. The sample used in this study is Tokopedia consumers who live in DKI Jakarta and have done online shopping at Tokopedia at least twice in the last six months. All variables used were reliable and valid and met the research requirements. The object of this research were the 200 customer respondents who had made purchases on the largest e-commerce platform of Indonesia, Tokopedia. Data analysis was done by using SPSS and Structural Equation Modeling (SEM). The results show that: first, the service quality and perceived value affect customer satisfaction positively. Second, there is a mediating effect of customer satisfaction on the relationship between service quality and perceived value on customer loyalty. Third, service quality and perceived value directly affect customer loyalty positively but insignificantly. The result implies that the role of customer satisfaction is significant in creating loyalty. In the e-commerce industry, good quality and perception could positively influence customers but not necessarily form loyalty. For that, e-commerce players should pay a lot of attention on customer satisfaction.

• The KIPS Transactions:PartD
• /
• v.18D no.6
• /
• pp.433-442
• /
• 2011

As software is varied and grew in size, the importance of clear understanding and representing customer's need, has been emphasized. It is not easy to drive and define critical system needs, since requirements in early stage of the development, is and conceptual. Technical perspective view, Several theoretical analysis methods and validation techniques are introduced, but in practice, it is hard to drive clear customer's requirement. In this paper, to drive clear customer's requirements, Macrostruktur concept of textlinguistics is used. First, Macrostruktur of textlinguistics is used to analysis descriptive requirements. Second, Macrostruktur-rule is applied to analyzed Macrostruktur data in order to derive Macrostruktur-propositions. Finally, it is proposed to generating Use-case model using derived Macrostruktur-propositions.

• Proceedings of the Korean Operations and Management Science Society Conference
• /
• 1996.10a
• /
• pp.166-169
• /
• 1996

Well-evaluated quality of software can provide business proper decisions, increase productivity, and prevent financial loss or unnecessary burden of rework. Evaluation is important to ensure the chosen software conforming to organizational requirements, customer demands, and product integrity level. In this paper, we present a theoretical model with the structure of evaluation requirements to select the prioritized evaluation target input of software quality. Within limited time and budget, the prioritized target inputs of evaluation can be used to determine the appropriate evaluating step for each different category of requirements.

• Journal of the Korea Society of Computer and Information
• /
• v.6 no.4
• /
• pp.30-37
• /
• 2001

In the conventional development methodologies, requirements are considered to be not changing after the analysis phase. But in the real world requirements can be changed and modified through out the development life cycle according to end-user's more understanding about the target system. new IT technologies, changes of customer environment and market situation, and so on. In this paper, an idea of improving the requirements specification to extend requirements management over the whole development life cycle is proposed to resolve the requirements management problem of development methodologies.

• Journal of Construction Engineering and Project Management
• /
• v.3 no.4
• /
• pp.26-34
• /
• 2013

Customer satisfaction and customer relationship are crucial aspect in any enterprises including housing construction projects. In general, the housing developers are facing a number of new challenges in different countries including Libya. The construction industries/housing developers need to continuously improve their products and services to meet customers' satisfaction desires and to remain in the current competitive market. This paper focuses on analysing the satisfaction factors of customers including qualityaspects of products and services in the construction projects. A framework was developed to evaluate the dynamics relationship between customer satisfaction and quality products or services, aiming to help companies' managers and policy makers to understand the needs and points of view of their customers. Apragmatic analysis was conducted to explore and analyse the customer satisfaction factors in construction industry considering different aspect of customer groups in Libya. Results indicate that there is a high demand of improvements in the contractor's performance in terms of cost, time and quality of products. It was also found that Libyan construction companies have been forced to transform their policies after on Libyan war 2011 to focus on client and customer satisfactory policies, or say centric for the purpose of improving client requirements and turn the business into more advantageous for any company.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2009.10a
• /
• pp.358-369
• /
• 2009

In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index factor method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.

• Journal of the Korean Society of Systems Engineering
• /
• v.17 no.1
• /
• pp.97-106
• /
• 2021

The purpose of the study on the tailoring of environmental requirements for KT-1 Export Version(XKT-1T) aircraft is not only based on meeting the compliance of the environmental reliability, customer satisfaction, but also for the expansion of its export. This paper proposes the environmental requirements tailoring processes and High/Low temperature conditions, test procedures, and the results of test profiles for the aircraft. Amongst many existing environmental requirements, the temperature requirements are considered as the most basic and the most important environmental requirements. The High/Low temperature tests are considered and tailored to the high and low temperature methods of MIL-STD-810.

• Journal of Korean Society for Quality Management
• /
• v.44 no.2
• /
• pp.451-466
• /
• 2016

Purpose: This study was to identify customers' demands in railway services system and then to seek the way to satisfy the customer expectations. Methods: We suggest a Quality Function Deployment(QFD)-based approach comprised of three stages. In first stage, SERVPERF survey was carried out to assess current positions of customer expectations in the market. Then, factor analysis was incorporated into SERVPERF to classify customer expectations for the house of quality. In the second stage, the analytic network process was used to prioritize the importance of the customer attributes. Finally, QFD was performed utilizing customer attributes and their weights. Results: The QFD identified the most important customer expectations as: accident prevention, swift reaction to accident, on-time arrivals and departures of the train. It also shows that driving capability, equipment for safety, and training for disaster are the most critical technical requirements. Conclusion: The results are useful for identifying the customers' demands in railway services systems, and they can contribute to the service quality and customer satisfaction.