• Title/Summary/Keyword: Customer Reliability

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A Study on SQL Performance-Based IT Application Change Management Process to Prevent Failures of Online Transactions (온라인 거래 장애 방지를 위한 SQL 성능 기반 IT 응용프로그램 변경관리 프로세스 연구)

  • Kim, Jeong-Hwan;Ko, Moo-Seong;Lee, Kyung-Ho
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.24 no.5
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    • pp.817-838
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    • 2014
  • Test environment on the company that handles a large amount of data such as telecommunications companies and financial institutions, may not always be the same as the production environment, which is caused by conversion of important columns about information and limitation of storage capacity due to the construction cost. Therefore, SQL performance degradation that occurs when the test and production environments are not the same, which is an important cause of connecting to the unexpected failures of online transactions, and it generates financial loss of business, customer complaints, a decrease in reliability. In studies related SQL performance, it has so far been conducted mainly studies of tuning associated with DBMS Optimizer, and it has not been addressed issues of this sector. Therefore, in this paper, I verify the validity about presentation of the advanced SQL Performance-based IT application change management process, in order to prevent failures of the online transactions associated with poor performance of SQL generated by differences in test and production environments.

Study of Tolerance Suitability of Door Operation Mechanism on Mobile Air Handing Unit Using 3-DCS Analysis (3-DCS를 이용한 자동차 공기 분배장치의 도아 구동 기구의 공차 적합성 분석에 대한 연구)

  • Kim, Jongsu;Lee, Daewoong
    • Transactions of the Korean Society of Automotive Engineers
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    • v.24 no.5
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    • pp.527-537
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    • 2016
  • Recent automakers are trying to be more precise with the dimension check and moving parts to guarantee high quality and satisfy customer requirements. The aim of this paper is to investigate the design tolerance suitability of door operating mechanism linked arms, lever, and cam-shaft in a mobile air handling unit. These parts are complicated because doors, arms, lever and cam-shaft are connected nonlinearly in 3D. The current tolerance analysis method poses problems in design analysis because the moving doors are reasonably suitable for the AHU function. The 3-DCS analysis method provided useful results not only in establishing the inspection criteria for the quality control of products but also in enabling economical production. As a result, the vent door had $1.62^{\circ}{\sim}1.72^{\circ}$ and the defrost door had $0.84^{\circ}{\sim}0.9^{\circ}$ for the directly connected arms operating-type. For the lever connected arm operating-type, the foot door had $2.0^{\circ}{\sim}2.24^{\circ}$ tolerance, while the tolerance values satisfied the air flow volume distribution rate criteria in the AHU. Finally, the results have confirmed the design's tolerance suitability by using 3-DCS analysis at the early design stages. Reliability can be achieved by analyzing accumulated tolerance during the sub-parts assembly process and the moving mechanism linked especially by arms, lever, and cam-shaft.

A Study on the Outages Due to Voltage Expanding in Closing High Voltage Capacitor (고압 커패시터 투입시 전압확대에 따른 사고 사례 연구)

  • Cho, Nam-Hoon;Jung, Jum-Soo;Park, Yong-Woo;Ha, Bok-Nam;Lee, Hyung-Ho
    • Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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    • v.22 no.9
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    • pp.94-102
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    • 2008
  • Capacitor switching is essential for the economic operation and proper voltage control of KOREA electric utility distribution system. Voltage transients produced by capacitor switching (around 2.0 per unit at substation and 2.5 or less per unit at customer site, and lasting less then 1[ms]) do not have the magnitude or duration to interfere with the operation of computers, but they do disrupt the operation of adjustable speed drivers. The result of our research, ASD manufacturers should learn from the computer industry and design products that will operate satisfactory In the electrical envelopment in which they will be placed. In this case history, the inductors on the input to ADSs in order to prevent nuisance tripping from capacitor switching(and other causes within the apartment) proved to be an effective, low-cost solution.

Effects of Customer Satisfaction by Airline e-Services (항공사 e-서비스가 고객 만족도에 미치는 영향)

  • Kim, Yoon-Tae
    • The Journal of the Korea Contents Association
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    • v.9 no.6
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    • pp.357-369
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    • 2009
  • With the development and generalization of internet and information technology, airlines has tried to reduce their business expenses and commissions to travel agencies and enhance service qualities through service automation and simplification, such as internet booking and ticketing, self check-in, in-flight internet and RFID for checked baggage. The statistical techniques conducted for this empirical analysis are frequency analysis, reliability analysis, factor analysis, confirmatory factor analysis and multiple regression analysis. This research has tried to examine factors of airline e-services that influence on recommendation re-purchase intention and satisfaction. Results has found that only on-line reservation and ticketing factor had significant effect for recommendation and re-purchase intention and all e-service factors produced significant effect to total satisfaction. It was also recommend that airlines have to provide easy and more familiar e-service system to their passengers to deliver better services.

The Influence of Pre-Chase's Internal Marketing on Job Satisfaction in the Beauty Industry (뷰티산업에서 프랜차이즈의 내부마케팅이 직무만족에 미치는 영향)

  • Kim, Hyun-Joo;Shin, Dong-Hwa
    • Journal of Convergence for Information Technology
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    • v.9 no.12
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    • pp.271-278
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    • 2019
  • Working in the beauty industry accompanies high emotional stress because of the need to provide face-to-face customer service. Therefore, beauty industry employees should be recognized as internal customers and job satisfaction should be enhanced through appropriate internal marketing (education and training, compensation system, delegation, management support). With this preceded, it could lead to employees providing various satisfactory services to external customers, ultimately resulting in maximized sales and lower turnover rate. Four hypotheses were established to support this proposition, and 320 copies of questionnaires were collected from Nov. 1 to Dec. 30, 2018 targeting the beauty industry franchise workers which were analyzed through frequency analysis, reliability analysis, confirmatory factor analysis, correlation analysis, route Analysis and the like, using programs AMOS 21.0 and SPSS 22.0. As a result, education and training did not affect employees' job satisfaction, but the compensation system, delegation, and management support had a positive(+) effect.

Systematic Development and Effect Estimation of the Functional Insoles for Seniors (시니어전용 기능성 깔창의 체계적인 개발 및 효과분석)

  • Kim, Yong-Deok;Lee, Dong-Hyung
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.4
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    • pp.184-192
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    • 2015
  • Korea has already entered into an aging society. In recent decades, the health problems for seniors has received considerable interest. We often see the elderly who have been struggled from discomfort or illness of the foot. Those foot related problems mainly cause from the use of improper shoes. Recently, shoe makers sell the shoes for seniors, so called comfort shoes, but the shoes are too expensive for seniors to buy easily. In this paper, we develop cheap insoles for seniors as an alternative of the comfort shoes and suggest the systematic process for the insoles development. This systematic process is as follows: 1) Survey the literature about the market of insole, 2) Investigate the standard size of body and foot for the seniors in Korea, 3) Analyze the customer needs by survey, 4) Study the walking pattern by experiments, and 5) Develop the novel insole for the seniors to relieve the inconveniences related with foot. From the newly developed insoles, the company B gains the sales increasing effect approximately 30% over through the increase in consumer satisfaction and company reputation and secures for intellectual property rights. Using the database from Korea Research Institute of Standards and Science, the reliability of developing technology of the functional insole has been obtained. The seniors are also enable to choose an alternative of comfort shoes for foot health. In the future, the insoles developed from this study have wide applications in the medical, cosmetic fields, and leisure sports fields. Accordingly, it seems to require more systematic studies utilizing Walk Analyzer and Foot Pressure Meter.

The relationship between experiential marketing using makeup services and theme park participants' satisfaction, loyalty and intention to return (분장 서비스를 활용한 체험마케팅과 테마파크 이용자의 만족도, 충성도, 재방문의도의 관계)

  • Jo, Ye-won;Rhee, Young-Ju
    • The Research Journal of the Costume Culture
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    • v.29 no.5
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    • pp.706-718
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    • 2021
  • The purpose of this study is to identify the relationship between experience marketing using makeup services and theme park users' satisfaction, loyalty, and revisit intention. This is because it can identify the usefulness of makeup services and provide implications for effective field marketing strategies. In order to achieve the purpose, 668 users of the theme park were surveyed after convenience screening as research participants. The main theme was the makeup service for visitors to Lotte world, Everland, and Hapcheon Ghost theme park. this study reviewed previous studies and applied them to the makeup service. Based on this, the research model and the hypothesis were established, and as part of the empirical research, the hypothesis was verified through analysis methods such as frequency analysis, reliability verification, factor analysis, and structural equation modeling. The summary of the research results based on empirical analysis is as follows. First, as a result of analyzing experience marketing using makeup services has a positive impact on the satisfaction of customers using theme parks. Second, experience marketing using makeup services has a positive effect on customer loyalty. Third, experience marketing using makeup services has a positive effect on intention to return. Fourth, satisfaction and loyalty were found to affect the intention to return. Based on this research, we hope that the makeup service as experiential marketing can be effectively applied in various fields, and that the research can be used as basic data to make the makeup service into the representative cultural contents marketing.

Determination of Shelf-life of a Packaged Paralichthys Olivaceus for Super-chilled Distribution (슈퍼칠링 유통을 위한 포장광어 (Paralichthys Olivaceus)의 유통기한 설정 연구)

  • Yang, Soo Jung;Kim, Jongkyoug
    • KOREAN JOURNAL OF PACKAGING SCIENCE & TECHNOLOGY
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    • v.26 no.3
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    • pp.165-171
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    • 2020
  • Maintaining steady and low temperature during distribution process is a key technique to inhibit microbial growth, one of the most important factors in determining the shelf life. It is possible to provide high-quality fresh products to consumers only when precise and adequate temperature control is guaranteed throughout the entire distribution process for fresh seafood. This study investigated the shelf-life of packaged fresh flounder (Paralichthys Olivaceus) in order to learn the feasibility of super-chilled distribution of fresh seafood. To estimate the shelf life, weight, number of bacteria such as E. coli, pH, sensory test and volatile basic nitrogen were investigated. As a result of the study, the difference in shelf life of 6 days at the super-chilling temperature (0±1℃) and 1 day at the general refrigeration temperature (8±2℃) (based on volatile base nitrogen) showed the market possibility of super-chilling distribution. Through additional empirical studies such as packaging methods and economic feasibility, it is expected to promote commercialization of super-chilling containers and packaging system developed in the future and secure customer reliability.

Beauty experts' perception awareness of Korean mask packs (한국 마스크팩에 대한 미용종사자들의 인식 조사)

  • Kwon, Hye-Jin
    • Journal of the Korea Convergence Society
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    • v.10 no.3
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    • pp.243-248
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    • 2019
  • This study was designed to prepare measures for future development and growth of local cosmetics industry by examining awareness, purchasing behaviors and satisfaction of beauty professionals with regard to Korean brand mask packs that have recently created a big trend in the beauty market. According to the results of survey, 80.6 percent of the respondents said that the most important factor in buying a mask pack was 'effect,' and as for the needed improvement of mask packs, 33.7 percent responded 'effect,' indicating that consumers still find the function of a product is unreliable. In addition, the respondents said that 'K-beauty effect' was the reason why mask packs were highly popular abroad, especially in China, and items that can promote beauty market were also said to be 'K-beauty advertising and promotion,' so it is believed that a good impression of K-culture rather than its own efficacy or reliability is leading to the present results. Therefore, K-beauty industry is expected to grow further in the global market if domestic and abroad consumers' confidence on the product is gained through the development of superior products that have improved effect and usability.

Study on SNS Information and Quality of Service (SNS 정보와 네일서비스 품질 및 만족도 관련 연구)

  • Li, Shun-Hua;Choi, Seong-Hye
    • Journal of Convergence for Information Technology
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    • v.11 no.1
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    • pp.225-235
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    • 2021
  • This study presents how the recognition of nail care shop's SNS information and nail care service's quality affects to customer's satisfaction, with 257 women who is aged between 20 and 50, with survey. The recognition of nail care shop's SNS information is comprised with understanding, utilization, and loyalty. The recognition of nail care service's quality is comprised with external service, internal service, and the service attitude of employee. All the factors are verified with feasibility study and reliability test. The information about nail care service can be found at the internet and SNS most. The recognition of nail care shop's SNS information has positive effect with the satisfaction of SNS, and the recognition of nail care shop's quality has positive relationship with the satisfaction of nail care service. The various utilization of SNS service with systemic service attitude of employee can lead to positive effect of promoting a nail care shop.