• Journal of Korea Society of Industrial Information Systems
• /
• v.12 no.4
• /
• pp.89-96
• /
• 2007

The amount of home deliveries are increasing day by day owing to the increment of the on-line market. This environment brings along generating many delivery companies and keen competition with each other in its customer hold Therefore, this study aims at the development of a shortest delivery route search demonstration system using Ant Algorithm. The developed system reduces the time consumption significantly in search of delivery path and time of the products for the novice delivery driver as well as experienced driver. Ultimately, the developed system will give the customer reliability and satisfaction, knowing a delivery route in advance.

• Korea Journal of Hospital Management
• /
• v.20 no.2
• /
• pp.57-71
• /
• 2015

In this research, by confirming the path relation between the patient's perceived quality of the medical service and their revisit intent, and by investigating the adjustment effect of the customer's trust of the hospital between the quality of the medical service and the image of the hospital and the revisit intent, this research has the objective of presenting basic data and documentation for the establishment of both a positive hospital image to medical care customers and also a differentiated medical service marketing strategy. The deduced results of the research are as follows. First, the quality of medical service was shown to have a significant influence on the image of the hospital, and second, the quality of medical service was shown to have a significant influence on the revisit intent, but only on certain dimensions. Third, it could be confirmed that there was a partial adjustment effect on the customer's trust of the hospital from the relationship between the revisit intent and the image of the hospital and its quality of the medical service. Finally, it was confirmed that the image of a hospital had a very significant influence on the revisit intent.

• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.23 no.8
• /
• pp.2096-2105
• /
• 1998

As there can be coincident bursts which may result in congetsion in a node of ATM network, reactive flow control schemes are required to guarantee user's Quality of Service. But, the high speed characteristics of ATM networks make it difficult to control source transmission rate in reacting to congestions in intermediate nodes. Therefore, flow control in Customer Premise Network may be more efficient than end-to-end flow control. In this paper, we propose a management model for flow ontrol in CPN and new Network Access Flow/Congestsion control scheme to utilize efficiently Virtual Path Connection.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.7 no.6
• /
• pp.1155-1159
• /
• 2006

In this paper, we have proposed a privacy protection RFID system using random number based ID allocation. Currently, there are rising issues about privacy violation in RFID system. This issues caused by tracking the ID of tag which present unique identity of tag. The proposed system dynamically allocates random basis ID to tag, then the tag can not be traced. The random ID allocation procedures of this system can be operate in cryptographic mode or normal(non-cryptographic) mode. This system can be applied to privacy protected customer tracking RFID system in mesa-outlet stores which tracing customer's moving path.

• The Journal of Asian Finance, Economics and Business
• /
• v.8 no.7
• /
• pp.333-339
• /
• 2021

The study seeks to identify the determinants of the adoption of e-commerce by small and medium-sized enterprises (SMEs) in developing countries, in our case, in Indonesia. The aim of this study is to examine the factors influencing e-commerce adoption. This study uses the method of quantitative data collection based on a questionnaire survey of SMEs in Indonesia. The research relies on Regional Project stipulations regarding Business Development in Indonesia, to capture businesses with a range of 5 to 100 employees that are classified as SMEs. This study randomly chose 100 SMEs in Indonesia from the IndoNetwork database. Partial least square (PLS) structural model data processing was used for path coefficients analysis. Structural equation modeling is applied in this study to analyze the determinant factors on the e-commerce adoption. The study findings reveal that four factors, namely, perceived benefits, compatibility, technology readiness, and government support, significantly influence the adoption of e-commerce, whereas customer/supplier pressure does not have influence. So, this study concludes that perceived benefits, compatibility, technology readiness, and government support had a significant and positive relationship with e-commerce adoption. Meanwhile, customer/supplier pressure had no effect on the e-commerce adoption of by Indonesia SMEs.

• Journal of Distribution Science
• /
• v.21 no.5
• /
• pp.53-61
• /
• 2023

Purpose: The purpose of this study is to consolidate research trends about the distribution of 'other customer perspective' on 'brand love' and 'brand anthropomorphism', as well as to identify prospective research topics and provide managers with suggestions. Design, data, and technique of research: The purpose of this article is to examine the distribution relationship between brand love and brand anthropomorphism using a systematic review and bibliographic mapping analysis (VOS viewer) using 23 documents from 2014 to 2023. Results: This will be a step in the correct path if brand managers can have a great interaction with their clients by using common anthropomorphism. Yet, a second challenge will be how to anthropomorphize the brand. Moreover, there is nothing simpler than discovering oneself in a brand when there are several pictures, life ethics, sentiments, and experiences that coincide. From a different perspective, the brand sometimes looks to be the ideal model for consumers to identify with, and even fall in love with since it makes them feel close to their significant other. Conclusion: The findings may help companies create a long-term brand strategy and anticipate additional consumer rewards and value. They may also enhance brand-customer theory.

• Journal of the Korean Society for information Management
• /
• v.22 no.4 s.58
• /
• pp.61-78
• /
• 2005

This study investigates the influences of the service qualify of public libraries, including printed publications, internet and electronic materials, culture programs and. service, library environment and facilities, and library staff, on the general satisfaction of the users, complaining intentions, and loyalty including reuse intentions. It develops a library user satisfaction model and testifies it through path analysis using questionnaires from 443 public library users in Daegu Metropolitan City area. This study shows that service qualities of printed publications, culture programs and service, library environment and facilities, and library staff Influence significantly on the general satisfaction of the users, and that service quality of library environment and facilities is the major variable which influences satisfaction and loyalty of the public library.

• Korean journal of food and cookery science
• /
• v.26 no.5
• /
• pp.511-520
• /
• 2010

The purpose of this article was to study how the 7Ps influence consumers' risk perception of eating at family restaurants in Seoul. In this study, frequency analysis, reliability analysis, factor analysis and path analysis (SEM) of the data were performed. First, reliability analysis confirmed that the 7Ps performance and risk data could be used in this investigation. Path analysis showed that the 7Ps significantly influenced customers' risk perception of eating at restaurants in Seoul. According to the results, product negatively influenced performance risk (p<0.05) and financial risk (p<0.001); price negatively influenced performance risk (p<0.001), financial risk (p<0.001), and time risk (p<0.01); place negatively influenced performance risk (p<0.01) and time risk (p<0.001); promotion negatively influenced financial risk (p<0.05) and time risk (p<0.001); process negatively influenced performance risk (p<0.001) and time risk (p<0.001); physical evidence negatively influenced performance risk (p<0.05) and financial risk (p<0.001); and people negatively influenced performance risk (p<0.05), financial risk (p<0.001), and time risk (p<0.001). As a result, we confirmed that 7Ps were an effective marketing tactic for reducing consumers' risk perception of eating at restaurants. Therefore, family restaurant companies are recommended to administer the 7Ps without additional cost.

• Korean journal of food and cookery science
• /
• v.29 no.5
• /
• pp.533-541
• /
• 2013

The purpose of this article was to study the influence of tangible clues of raw-fish restaurants on consumers' emotional responses and repurchasing behavior in eastern area of Kangwon-province. In this study frequency analysis, reliability analysis, factor analysis and path analysis(SEM) were applied to analyze the data. Through path analysis tangible clues' performances had generally significant influences upon consumers' emotional responses to buy products of raw-fish restaurants. According to the results, exterior facility had positive influence on pleasure(p<0.001) and arousal(p<0.01). Interior facility had positive influence on pleasure(p<0.001) and arousal(p<0.001), but negative on dominance(p<0.01). And the others had positive influence on pleasure(p<0.05). Press copy had positive influence on pleasure(p<0.001) and arousal(p<0.001). And Pleasure and arousal had positive influence on repurchasing behavior(p<0.001). But Dominance didn't have significant influence on repurchasing behavior. As a result, we studied that the tangible clues was an effective marketing tactic to maintain and increase consumers' positive emotional reponses to repurchase at restaurants. Therefore it is finally needed that dining-out corporations manage tangible clues in a customer-maintaining without additional costs, and especially to use mixing tangible clues each other in some suitable condition.

• Journal of the Korean Society of Clothing and Textiles
• /
• v.37 no.2
• /
• pp.202-212
• /
• 2013

Outstanding service quality is a crucial factor to increase customer revisits, to increase customer revisits, to create new customers through positive word-of-mouth marketing and increase profits; in conjunction, the physical environment of department stores have a firsthand impact on customer purchasing behavior. This study examines the physical environment dimensions of department stores in China and the causal relationship with the physical environment, service environment, internal responses and store loyalty. The subjects in this study were male and female adults who finished the shopping the Lotte and Wangfujing Department Store located in Beijing. All participants were over the age of 20 and a one-on-one survey was conducted to gather data from October to November 2011. Data from 424 respondents were analyzed: in addition, AMOS factor analysis and path analysis were used. The results were as follows. First, physical environment factors consist of exterior aesthetic attraction, convenience, cleanliness and an interior aesthetic attraction. Second, exterior aesthetic attraction, convenience and cleanliness affect the overall service environment perception. Third, the service environment exercised an influence on internal responses, and internal responses impacted store loyalty. Fourth, a comparative analysis was made over Korean and Chinese department stores in China to check the research model. In Wangfujing Department Store, exterior aesthetic attraction, cleanliness and convenience had a statistically significant impact on service environment perceptions. In Lotte Department Store, the perception of service environment was under the statistically significant influence of all physical factors (exterior aesthetic attraction, interior aesthetic attraction, convenience and cleanliness). The findings of this study are helpful for Korean Department stores that plan to make inroads into China to formulate efficient service environment strategies tailored to local consumer characteristics.