• Title/Summary/Keyword: Customer Knowledge Management

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Real-time hacking, detection and tracking ICT Convergence Security Solutions Test and Evaluation (실시간 해킹, 탐지 및 추적관리 ICT 융합 보안 솔루션 시험평가)

  • Kim, Seung-Bum;Yang, Hae-Sool
    • Journal of Digital Convergence
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    • v.13 no.4
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    • pp.235-246
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    • 2015
  • Understanding the various unspecified hacking and repeated cyber DDoS attacks, finally was able to find a solution in the methods of attacks. Freely researching approach that combines the attacker and defender, offensive and defensive techniques can be called a challenge to discover the potential in whimsy. In this paper we test and evaluate "KWON-GA", global white hackers team has made by many years of experiences in infiltration and diagnosis under guise of offence is the best defence. And it is knowledge information ICT Convergence security solution which is developed for the purpose of defence, it provide customization policy that can be fit to customer's system environment with needed techniques and it is processed with unique proprietary technology so that it's not possible to scan. And even if it has leaked internally it's impossible to analyze so hackers can't analyze vulnerability, also it can't be abused as hacking tools.

A Joint Using Method of Transaction Information DB for Research Management (연구 관리를 위한 거래 정보 DB 공동 활용 방법)

  • Han Hee-Jun;Huh Tae-Sang;Lee Seung-Bock;Yae Yong-Hee
    • Proceedings of the Korea Contents Association Conference
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    • 2005.11a
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    • pp.433-437
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    • 2005
  • Most research organizations, universities and enterprises manage the transaction informations (customer informations, account informations, transaction results and so on), which is a fundamental item in the part of buying and research capital expenditure for the execution of R&D project or relative works. But because they don't only manage transaction information systematically but also don't put to practical use as sharing knowledge, many researchers duplicate their operations and it is shown a drop in efficiency. Also there are many problems because useful informations are unapproachable in the side of research management. In this paper, we propose the database design, application plan and service method for joint utilize of transaction information. And we prove the proposed method by service which is operated within intranet system. The transaction information shared by the proposed method will be useful knowledge and a major factor of efficiency improvement in research management field.

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An Importance-Performance Analysis(IPA) on the Leadership Competency of Rural Community Leaders (지역사회리더 리더십역량의 중요-성취도 분석)

  • Park, Eun-Shin;Lee, Chae-Shik;Park, Duk-Byeong;Ko, Jeong-Sook
    • Journal of Korean Society of Rural Planning
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    • v.12 no.1 s.30
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    • pp.59-66
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    • 2006
  • The purposes of this study were to identify leadership competences of rural leaders and to analyze leadership competency of leaders. The study carried out by questionnaire and focus group interview on expert panels. To analyze leadership competency, the data was collected from 273 rural leaders by stratified random sampling. SPSSWIN/ver10 program was used for analyzing data with t-test and IPA method. The study suggests twenty low types of leadership competences which were information, vision, decision making, motivation communication, education residents, managing residents, loaming, flexibility, problem solving, presentation program management, customer orientation service knowledge, making relationship, creative idea, business understanding, brand development, conflict resolution negotiation, assessment, business management, coaching and feed back. Whereas leaders with middle school educational career required developing program management, maintaining achievement and benchmarking, leaders with high school were morel likely to develope self-learning, to benchmark their knowhow and brand development competency. Whereas leader with less low years experiences as leader have been considered as developing coaching/feedback brand development and program development, leaders with more five years as leader should consider developing benchmarking, resident education, and brand development. The study suggests that the extension agents on public should develop leadership program according to the competency differences of leaders.

College Students' Perception toward Nutrition Information at University Dining Services (대학급식 영양정보 표시에 관한 대학생의 인식 조사)

  • Ham, Sunny;Jeong, Jinyi;Kim, Seongjin
    • Journal of the Korean Society of Food Culture
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    • v.30 no.4
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    • pp.432-438
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    • 2015
  • The purpose of menu labeling is to offer eating environments with improved healthy food selection. Similar to U.S. policies, the Korea government enforces the Special Act on Children's Food Safety and Nutrition for provision of nutritional labeling in chain restaurants. Considering the importance of dining services for college students and their interests in health, this study examined college students' perception toward nutrition information provided by university dining services. A survey was conducted for university students. Students' recognition of nutrition information for university dining services was lower than recognition of nutrition information for commercial food services. The most common reason cited by students for considering nutrition information of university dining services was customer rights, followed by health maintenance. Students showed a high tendency to use nutrition information of university dining services. College students' motivation for knowing nutrition information of university dining services included health and value interests. Students' knowledge of nutrition had a positive effect on their intention to know nutrition information. The findings of this study offer university administrators and contract food service management companies directions for developing menu labeling for university dining services.

A Study on Model of MIS User satisfaction (경영정보시스템의 사용자 만족모형에 관한 연구)

  • Lee Jang-Hyung;Park Hee-Suck
    • Management & Information Systems Review
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    • v.3
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    • pp.47-76
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    • 1999
  • Management Information System(MIS) User satisfaction, which was introduced at the earlier 1990's, has become a core way of strategic method. But domestic companies have little experience toward this concept and the methodological knowledge was not cumulated yet. So the definition of User satisfaction, as well as the validity and objectivity toward the estimation, is being under discussion In this report we will contain the contents as follows, 1) investigate limitations of exposed theories about Methodology, 2) look into the situations and handicaps of User satisfaction estimation which is being used in practical domains on company, 3) search for the better way in application through comparative analysis between case study of customer satisfaction structure by structural equation model and by ordinary estimation model. We have conclusions through model that Index values like GFI AGFL RMR are accepted as within limited range for estimating validity of used model. so we can expect to use the results for deduce accurate User satisfaction index. Therefore satisfied Users became lesser at complaint behavior instead higher at repurchase likelihood, while unsatisfied Users became lower. Results as above are accordance with the previous studies, and that proves ACSI model to be applied toward local MIS Users' case. Even though the scopes of this research are restricted in domestic market of MIS Users, ACSI model itself has developed with the purpose for compatibility toward inter-company and inter-industry. So this model can be applied beneficially in the future study to analyse the extent that latent variables affect to User satisfaction.

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The Actual Condition and Role Recognition of Fashion Sales Related Persons in Women's Ready-to-Wear Shop (여자 기성복 매장의 패션 판매종사자의 실태와 역할인식)

  • Ku, Yang-Suk;Lee, Jung-Hye
    • Korean Journal of Human Ecology
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    • v.5 no.1
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    • pp.43-53
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    • 1996
  • The purpose of this study was to investigate the actual condition of fashion sales related persons and analyze their different role recognition in women's Ready-To-Wear shops. A questionnaire was administered to 378 fashion sales related persons in department stores and individual shops. Data were analyzed by using crosstabs, $X^2$, t-test, Scheffe's test and ANOVA by using of SPSS PC program. The results of this study were as follows: 1. In the role of fashion salespersons, managers participated highly in the merchandise buying plan, actual merchandise buying and advertisement, and shopmasters participated in the management of salespersons and keeping good relation with customers and display. 2. There was significant difference according to the existence of shopmasters in sales promotion. Shops with shopmasters had regular sales and filed up customer cards. 3. Shopmasters and salespersons attached importance to fashion information, market information, sales result information, and managers attached importance to customer information, enterprise environment information in utilizing of informations. Managers considered customer survey very important but shopmasters and salespersons did not. Shopmasters, managers, and salespersons all attached importance to customers' preference survey as customers' information source. 4. There were significant differences in lifestyle survey, buying method survey, preference survey, street fashion survey, brand identity survey and advertizement effect survey of customers by the different roles of fashion salespersons. 5. There were significant differences in the degree of merchandise knowledge, service and after service in sales service recognition by the different roles of fashion salespersons.

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A Spatial Data Mining and Geographical Customer Relationship Management System (공간 데이터마이닝을 이용한 고객 관리시스템)

  • Lee, Sang-Moon;Seo, Jeong-Min
    • Journal of the Korea Society of Computer and Information
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    • v.15 no.6
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    • pp.121-128
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    • 2010
  • Spatial data mining has been developed to support spatial association knowledge between spatial features or its non-spatial attributes for an application areas. At the present time, a number of researchers attempt to the data mining techniques apply to the several analysis areas, for examples, civil engineering, environmental, agricultural areas. Despite the efforts that, until such time as not existed practical systems for the gCRMDMs. gCRMDMs is merged with very large spatial database and CRM information system. Also, it is discovery the association rule for the predictions of customer's shopping pattern informations in a huge database consisted with spatial and non-spatial dataset. For this goal, gCRMDMs need spatial data mining techniques. But, nowadays, in a most case not exist utilizable model for the gCRMDMs. Therefore, in this paper, we proposed a practical gCRMDMs model to support a customer, store, street, building and geographical suited to the trade area.

The Impacts of IT Infrastructure Flexibility on New Product Competitive Advantages (정보기술 기반구조의 유연성이 신제품 경쟁우위에 미치는 영향)

  • Jung, Seung-Min;Kim, Joon-S.;Im, Kun-Shin
    • Asia pacific journal of information systems
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    • v.17 no.2
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    • pp.1-28
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    • 2007
  • The success of new product development is a key factor for getting competitive advantages. Marketing research has been investigating marketing capability, manufacturing technical capability, cross-functional integration, market knowledge competence, market orientation, and competitive environment as the key success factors of new product development. Recently, the role of IT infrastructure in enhancing new product advantage is assumed in the literature. However, the empirical studies on the role of IT infrastructure are lacking. The purpose of this study is to empirically exam the impacts of IT infrastructure on new product competitive advantage. In this study, IT infrastructure is conceptualized as the flexibility of IT infrastructure. Based on previous research, a conceptual model is established by incorporating the direct impact of IT infrastructure flexibility and its indirect impact through the key success factors on new product development. To empirically test the research model, data are surveyed from a pair of IS department and Marketing department of 92 consumer goods manufacturers. By employing PLS technique, the measurement reliability and reliability of research variables are tested and the path analysis is conducted to do the hypothesis testing. The path analysis shows that IT infrastructure flexibility has no direct effect on new product advantage, However, the indirect effect of IT infrastructure is found, which is mediated by marketing capability, manufacturing technical capability, cross-functional integration, and market orientation respectively. Hence, The flexible IT infrastructure increases cross-functional integration (H1), market orientation (H3), marketing capability (H5), and manufacturing technical capability (H6). All success factors of new product development excepts for competitive environment have a positive association with new product competitive advantages (from H10 to H14). Finally, the path from IT infrastructure flexibility to cross-functional integration, to market orientation, to market knowledge capability, and to new product advantage is found as the strongest path. These results indicate that the flexible IT infrastructure enhances information sharing with multiple departments and collaboration within a distributed innovation environment. The collaboration among departments positively affects the level of customer and competitor intelligence. The ability to obtain knowledge about customers and competitors makes firms to adapt to a changing environment quickly and to respond to customers' demands adequately. The flexible IT infrastructure also enhances the capability of organization to more rapidly respond to the changes in product design resulting in faster product development and reduced costs. In addition to, it enhances marketing capability by the two-way communications with customers and the analyses of various kinds of customer data. In brief, the finding of this study suggests that the flexible IT infrastructure allows many firms to pursue sustained new product competitive advantages. This study advances research on IT infrastructure in two important aspects. First, by Integrating marketing research and IS research, this study develops a conceptual model on the role of IT infrastructure in enhancing new product advantage. Second, it empirically finds the indirect impacts of IT infrastructure on new product advantage, which confirms the potential for the IS field to contribute to new product development research. The limitations of this study are also discussed to provide research directions for future research.

Analysis of Zero-Knowledge Protocols for Verifiable Computation and Its Applications (연산을 검증하기 위한 영지식 증명 프로토콜의 기법 및 응용 사례 분석)

  • Ju, Chanyang;Lee, Hyeonbum;Chung, Heewon;Seo, Jae Hong
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.31 no.4
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    • pp.675-686
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    • 2021
  • According to the recent revision of Privacy Policy and the emerging importance of personal information, cooperations must verify customer identity (Know Your Costomer, KYC) while processing and managing this information so that it does not violate the Privacy Policy. One of the solution of this problem is zero-knowledge proof (ZKP). The use of the ZKP enables to verify the identity without exposing the identity information directly, thereby reducing the burden on the management of personal information while fulfilling the obligation of the cooperations to verify the identity. The ZKP could be employed to many other applications. In this paper, we analyze the ZKP technique and its applications currently being actively studied.

Quality Management on the 4th Industrial Revolution (4차 산업혁명시대의 품질경영)

  • Chong, Hye Ran;Hong, Sung Hoon;Lee, Min Koo;Kwon, Hyuck Moo
    • Journal of Korean Society for Quality Management
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    • v.45 no.4
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    • pp.629-648
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    • 2017
  • Purpose: The world faces a great turning point fundamentally rebuilding the future, and human lives, by embracing the 4th industrial revolution era. This paper aims to seek new and various business models in the 4th industrial revolution era, and to examine the evolution of quality management in the changing of the industrial ecosystem. Methods: This paper examines the various strategies of approaching the 4th industrial revolution in Germany, the USA, Japan, China, and Korea. This paper also draws detailed items by classifying the six major items of Malcolm Baldridge into large, medium, and small scale classifications, researches items from the technical perspective by applied fields, and the four major factor perspectives of quality management, as well as analyzes the relevant items in a multidimensional method. After a questionnaire survey targeting 200 quality experts was conducted, the important quality management factors were selected by applying the Analytic Hierarchy Process (AHP) method. Results: The importance of the general criteria was analyzed in the order of customers, MAKM (measurement, analysis, and knowledge management), workforce, strategy, operations, and leadership. As for the importance analysis results of the secondary subcriteria, the following items are highly analyzed: senior leadership, searching business model's innovation opportunity, customer satisfaction improvement, big data utilization, systematic management of workforce, and, planning and design quality. Conclusion: In the era of the Internet of everything, when complexity increases, this study presented a quality management direction suitable for new business methods challenging existing orders by drawing on quality management priorities.