• 제목/요약/키워드: Customer Confidence

검색결과 125건 처리시간 0.023초

온라인.오프라인 식품구매 실태조사 (A Study on the Food Purchasing Status through On-line.Off-line Food Market)

  • 조은정;한영실
    • 한국식생활문화학회지
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    • 제19권6호
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    • pp.678-690
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    • 2004
  • This study was implemented to offer materials for the activation of On-line food shopping mall though census about purchasing food. A percentage of people who had accessed to On-line food shopping mall was 53.8%, and who had an experience of purchasing food at the On-line sopping mali was 18.9%. The number of food purchasing in On-line food market is $1{\sim}3$ times(67.7%). It is general that an amount of food purchase is less than 100,000 wons. And the health assistant food is the most interesting item followed by Meet, Special products like a laver and mushroom, and an anchovy. in purchasing food at On-line market, customer thought that the confidence and the freshness of food are important because customer can't choose a product directly. In the future of food purchase using On-line shopping mall, 38.1% of people show their intend of purchasing at the mall. People who had experience of food purchase though the Internet have more positive view about repurchase than ones had not.

How do Korean Respond to Japanese Retailers?

  • CHO, Young-Sang;CHUNG, Ji-Bok;SHIM, Hye-Eun
    • 유통과학연구
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    • 제19권10호
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    • pp.87-97
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    • 2021
  • Purpose: Compared with the past when Japanese retailers used to hesitate to open their shops in the Korean market, because of anti-Japan sentiment, they show confidence in Korea in recent. This study, thus, aims at examining how socio-demographic factors have an impact on customer attitudes towards a Japanese retailer as a shopping destination. Research design, data, and methodology: After the literature review process, the authors have developed a variety of questions to verify the relationship amongst the variables like nationalism, consumer ethnocentrism, war animosity, store country-of-origin and anti-Japan sentiment. Furthermore, after collected questionnaires, the authors used confirmative factor analysis (CFA), T test and linear regression analysis to verify the 25 hypotheses developed. Results: Except for a household size element, it is found that gender, age, education and income levels are related to the degree of nationalism, ethnocentrism, war animosity, store country-of-origin and anti-Japan sentiment. In other words, socio-economic elements influenced Korean customer attitudes towards Japanese retailers. Conclusions: Korean customers tend to show different shopping attitudes towards the Japanese retailers, depending on the characteristics of socio-demographic elements. Furthermore, changing socio-demographic factors will provide positive business opportunities for Japanese retailers in the future.

Lifestyle Segmentation: The Comparison of Islamic and Conventional Banking Customers in Indonesia

  • Sutarso, Yudi;Rustiana, Elly;Hanum, Rizky Amalia;Gunawan, Wibiksono K
    • 유통과학연구
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    • 제10권8호
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    • pp.25-34
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    • 2012
  • Understanding customer' lifestyles important for banks because it will guide in determining marketing policies, such as services, pricing, service delivery and promotion decisions. From the customer' lifestyle, banks will know what kind of customers' attitudes, interests and opinions, so they also will understand what the costumer' needs and what services needed by them. For Islamic banks, customers understanding are important because, nowadays, the competition of the banks is not only with other Islamic banks but also with the well-established conventional banks offering Islamic products or services The aims of this research paper are to describe what factors underline the customer's lifestyle of both Islamic and conventional bank, to segment the bank customers based on their lifestyles and investigate the profile of each segments, to compare the characteristics of the segments, and to identify marketing policies based on the characteristics. The population of the study is banking customers in Indonesia, in which the researchers have used judgment sampling as sample selection. There were 186 customers of Islamic banks and 244 customers of conventional bank as respondents in this study. Statistical methods employed were exploratory factor analysis and cluster analysis. The finding of the study shows that there are twelve factor underlining the customers' lifestyle, namely: factor of fashion conscious, internet usage, sports spectator, financial and technology optimism, price sensitivity, independent, compulsive housekeeper, new brand tryer community activities, opinion leader, credit usage, and homebody. In addition, for Islamic banking, there are two market segments, namely fashionable-independent and innovative-social segment. Based on the lifestyle characteristics, the first segment has higher level in factor of fashion conscious, homebody, independent, optimism and price conscious, which is therefore called fashionable-independent segment. On the other hand, the second cluster has higher level in factor of new brand tryer, community minded, sport spectator, credit user, internet usage, opinion leader, and compulsive housekeeper, which is therefore called the innovative-social segment. Furthermore, for conventional banking, there are also two segments, namely persuasive-optimistic and sensitive-independent segment. The first segment has higher level on some factors, namely: opinion leader, optimism, internet usage rate, credit usage level, sport spectator, and new brand tryer. On the other hand, the second cluster is characterized by higher level in factor of price conscious, confidence, community minded, homebody, fashion conscious, and compulsive housekeeper. Managerial implications for the management of Islamic banks could be identified in this study as follows. Firstly, the twelve lifestyle factors of this study could be an alternative view in observe Islamic banking customers. The domination of both the fashionable conscious and the internet usage factor show that the aspects are quite instrumental in perceiving the customer' lifestyles, in which reflects the importance of these two aspects to customers. Secondly, in serving their customers, Islamic banks need to understand the customer lifestyle, in which the lifestyle segments found in this study provide a guide of how their needs were reflected. Finally, by understanding the segments and the characteristics each segment of the conventional banks, Islamic banks could adjust their marketing strategies differently from the conventional banks.

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뷰티 인플루언서의 비대면 상담 서비스 품질과 구매행동의 관계에서 고객신뢰도의 매개효과 (The mediating effect of customer trust in the relationship between non-face-to-face counseling service quality and purchasing behavior in the beauty influencer)

  • 조현정;이재남
    • 한국응용과학기술학회지
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    • 제41권3호
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    • pp.634-647
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    • 2024
  • 본 연구는 뷰티 인플루언서의 비대면 상담 서비스를 받아 본 경험이 있는 서울, 경기 지역의 20~30대 여성을 대상으로 총 411부의 자료를 수집하여 SPSS WIN 20.0 통계 프로그램으로 분석하였다. 연구목적은 비대면 상담 서비스 품질이 고객신뢰도와 구매행동에 미치는 영향을 파악하고, 고객신뢰도의 매개효과를 분석하여 뷰티·화장품 마케팅 전략 수립에 필요한 기초자료를 제공하고자 하였다. 연구 결과, 첫째, 뷰티 인플루언서 비대면 상담 서비스 주요 이용 목적은 연령, 직업, 월 평균 소득에 따른 차이가 있음을 알 수 있다. 둘째, 각 변수 간 상관관계가 나타났다. 셋째, 뷰티 인플루언서의 비대면 상담 서비스 품질이 높아질수록 구매행동도 높아지는 것으로 나타났다. 넷째, 고객신뢰도가 높아질수록 구매행동 역시 높아지는 것으로 나타났다. 다섯째, 뷰티 인플루언서의 비대면 상담 서비스 품질과 구매행동의 관계에서 고객신뢰는 부분매개 효과가 확인되었다. 향후, 본 연구 결과가 뷰티·화장품 마케팅 전략 수립에 유용한 기초자료로 도움이 될 수 있기를 기대한다.

기업의 문화지원 활동이 고객충성도에 미치는 영향 : 기업이미지의 매개역할을 중심으로 (The Effect of Corporation Cultural Support Activities in Customer Loyalty : Focus on Mediating Role of Corporate Image)

  • 황낙건
    • 한국엔터테인먼트산업학회논문지
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    • 제13권8호
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    • pp.41-54
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    • 2019
  • 본 연구는 기업의 문화지원 활동이 기업이미지 요인인 비즈니스 행동, 사회적 책임 행동, 기업 공헌 행동 등에 미치는 영향 관계를 알아보고, 기업이미지가 고객충성도에 미치는 영향을 분석하였다. 분석 결과, 기업의 문화지원 활동으로 형성된 기업이미지는 고객충성도에 긍정적인 영향을 미치는 것으로 나타났다. 이를 통해 기업의 문화지원 활동은 기업 경영 차원에서 활용가치가 높아 마케팅 전략을 구축하는데 최적화되어 있다는 것을 확인하였다. 본 연구의 시사점은 다음과 같이 제시할 수 있다. 첫째, 문화지원 활동을 기업의 마케팅 수단으로 문화와 예술 분야에 지원하고 후원하는 간접적인 형태에서 벗어나 공연이나 문화 행사를 기획하고 연출하여 소비자에게 제공하는 직접적인 지원 형태를 실천함으로써 진정성 있는 사회적 책임과 사회 공헌 활동 전략을 구축해야 할 필요가 있다. 둘째, 기업이미지에 효과적으로 작용될 수 있는 문화지원 활동을 지속적으로 유지하고 집중적으로 지원하여 소비자들로 하여금 비즈니스 행동과 사회적 책임 행동의 이미지를 심어주는 것은 물론 문화적인 기업으로 형성시켜 기업 공헌 행동의 이미지까지 인식시킬 수 있는 문화지원 활동을 전략적으로 연구하고 개발하여 실행할 필요가 있다. 셋째, 기업은 이윤 추구를 목표로 하는 조직이지만 기업이 사회적 책임과 공헌 활동을 계획하고 지속적으로 실행하여 사람과 소비자를 우선하는 기업의 이미지를 심어줄 필요성이 있다. 이후 문화지원 활동을 기업의 이윤 추구와 연관성을 고민하여 수익을 창출할 수 있는 마케팅 전략을 고려하여 구축한다면 긍정적인 기업이미지와 고객충성도를 지속적으로 유지하며 이윤 창출까지 극대화할 수 있을 것이다.

시스템 다이내믹스 기법을 활용한 온라인 쇼핑몰의 전략에 관한 연구 : 소비자의 구매 및 재구매 행동을 중심으로 (A Study for Strategy of On-line Shopping Mall: Based on Customer Purchasing and Re-purchasing Pattern)

  • 이상근;민석기;강민철
    • Asia pacific journal of information systems
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    • 제18권3호
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    • pp.91-121
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    • 2008
  • Electronic commerce, commonly known as e-commerce or eCommerce, has become a major business trend in these days. The amount of trade conducted electronically has grown extraordinarily by developing the Internet technology. Most electronic commerce has being conducted between businesses to customers; therefore, the researches with respect to e-commerce are to find customer's needs, behaviors through statistical methods. However, the statistical researches, mostly based on a questionnaire, are the static researches, They can tell us the dynamic relationships between initial purchasing and repurchasing. Therefore, this study proposes dynamic research model for analyzing the cause of initial purchasing and repurchasing. This paper is based on the System-Dynamic theory, using the powerful simulation model with some restriction, The restrictions are based on the theory TAM(Technology Acceptance Model), PAM, and TPB(Theory of Planned Behavior). This article investigates not only the customer's purchasing and repurchasing behavior by passing of time but also the interactive effects to one another. This research model has six scenarios and three steps for analyzing customer behaviors. The first step is the research of purchasing situations. The second step is the research of repurchasing situations. Finally, the third step is to study the relationship between initial purchasing and repurchasing. The purpose of six scenarios is to find the customer's purchasing patterns according to the environmental changes. We set six variables in these scenarios by (1) changing the number of products; (2) changing the number of contents in on-line shopping malls; (3) having multimedia files or not in the shopping mall web sites; (4) grading on-line communities; (5) changing the qualities of products; (6) changing the customer's degree of confidence on products. First three variables are applied to study customer's purchasing behavior, and the other variables are applied to repurchasing behavior study. Through the simulation study, this paper presents some inter-relational result about customer purchasing behaviors, For example, Active community actions are not the increasing factor of purchasing but the increasing factor of word of mouth effect, Additionally. The higher products' quality, the more word of mouth effects increase. The number of products and contents on the web sites have same influence on people's buying behaviors. All simulation methods in this paper is not only display the result of each scenario but also find how to affect each other. Hence, electronic commerce firm can make more realistic marketing strategy about consumer behavior through this dynamic simulation research. Moreover, dynamic analysis method can predict the results which help the decision of marketing strategy by using the time-line graph. Consequently, this dynamic simulation analysis could be a useful research model to make firm's competitive advantage. However, this simulation model needs more further study. With respect to reality, this simulation model has some limitations. There are some missing factors which affect customer's buying behaviors in this model. The first missing factor is the customer's degree of recognition of brands. The second factor is the degree of customer satisfaction. The third factor is the power of word of mouth in the specific region. Generally, word of mouth affects significantly on a region's culture, even people's buying behaviors. The last missing factor is the user interface environment in the internet or other on-line shopping tools. In order to get more realistic result, these factors might be essential matters to make better research in the future studies.

공공부문의 서비스품질 측정모형 개발 (Developing the Measurement Model of Service Quality in the Public Sector)

  • 라준영;이승규
    • 산업공학
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    • 제20권3호
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    • pp.339-352
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    • 2007
  • Beyond SERVQUAL-based service quality research, we develop a measurement model of public service quality that would provide researchers and practitioners in the public sector with a foundation for systematic investigation and implementation. Firstly, we explore the attributes of public service quality that lead to customer satisfaction by using the critical incident technique (CIT). We identified four dimensions of public service qualities. We also found that the critical attributes of service quality differ according to the types of customers. Secondly, to achieve a high degree of empirical confidence, we conduct statistical tests and analyses on the classification scheme and on the attributes of service quality that we derived from the CIT analysis. Through these analyses, we could remove the redundancy among attributes and group the attributes into new constructs, which are mutually exclusive and exhaustive; we built a more sophisticated measurement model of service quality.

쇼핑성향에 따른 신 재래시장 고객집단들의 의복구매행동 (Clothing Buying Behavior of New Traditional Market Customer Groups According to Shopping Orientation)

  • 임호섭;박혜선
    • 한국의류산업학회지
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    • 제3권2호
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    • pp.148-155
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    • 2001
  • The purpose of this study was to segment the clothing customers of new traditional market according to shopping orientation and to clarify the different clothing behaviors among segmented groups. This study may be useful for new traditional marketer to make proper marketing strategies. The subjects for the final analysis were 400 customers who visited Namdaemoon and Dongdaemoon new traditional markets. The statistics used for analysis were factor analysis, cluster analysis, Cronbach-${\alpha}$, one-way ANOVA, LSD multiple range test and chi-square by the SPSS program. The results of this study were as follows: 1. The customers of new traditional market were segmented to 5 groups (Diffidence Group, Confidence/Information Group, Active Group, Shop/Brand Loyalty Group and Planned Purchasing Group); 2. The five segmented groups were significantly different in clothing evaluation standards, shop evaluation standards, satisfaction and demographic variables such as sex, age, education and monthly spending money.

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제주도 어승생 저수지 색도 원인 분석 (Analysis of chromaticity cause in Jeju Eoseungsaeng Lake)

  • 이정훈;이희남;김진근
    • 상하수도학회지
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    • 제30권4호
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    • pp.381-389
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    • 2016
  • Jeju Eoseungsaeng lake which is a main water resource of Eoseungsaeng water treatment plant($Q=15,000m^3/d$) experienced high chromaticity(40 CU) and pH(9.46) in 2013. This could decline customer's confidence on drinking water quality unless proper identification and removal of chromaticity were implemented. To find cause of chromaticity, water monitoring on various water parameters including TOC, algal cell count, Chl-a, turbidity, SS, conductivity, etc. were implemented. Iron and manganese were excluded from the cause of chromaticity due to its low concentration (i.e., < 0.02 mg/L). Correlation among water parameters showed that relationship between algal cell count and chromaticity was the highest(R=0.43), which suggested that presumably the main reason of chromaticity occurrence in Jeju Eoseungsaeng lake was algae.

RFID기반의 Reference Tag를 이용한 쇼핑 고객 위치추적 및 동선분석에 관한 연구 (A Study for Shopping Customer's Location Tracking and Moving Line Analysis Using Reference Tag on based RFID)

  • 임상민;이근왕
    • 한국산학기술학회논문지
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    • 제10권1호
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    • pp.151-157
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    • 2009
  • 본 연구에서는 오프라인 쇼핑몰에서 실시간 위치추적 기술과 USB 메모리와 RF가 융합된 Tag(이하 u-Card라 함)를 이용하여 위치추적 및 동선분석의 한계점을 개선하고 레퍼런스 태그를 이용한 위치추적을 통해 정확하고 신뢰성을 향상시키며 차폐물 간섭에 의한 오차율에 대한 한계점을 개선한 알고리즘 및 위치추적엔진 모듈을 제안한다.