• 제목/요약/키워드: Customer's needs

검색결과 623건 처리시간 0.028초

패션쇼 관람만족에 영향을 미치는 패션쇼구성요인에 관한 연구 (The effects of the components of a fashion show on viewing satisfaction)

  • 최현주;신영옥
    • 패션비즈니스
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    • 제12권1호
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    • pp.45-62
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    • 2008
  • The purpose of this study is to identify how the components of a fashion show can influence the perception of the spectators, and what the spectators most like in a fashion show. Through the analysis on the literature reviews and in-depth interviews with professional's organizing fashion shows we established a list of the main components, which allowed us to set up a questionnaire. The results regarding the viewing satisfaction of the spectators at a fashion show were investigated and came out as follows: First, the components of fashion show are generally viewed to be four factors: the program, the directing, the model, and the sets. These four factors are influencing the perception of the spectators and are very important to the success of a fashion show and the enjoyment of a fashion show by spectators. Second, it is shown to us that the most influential factor for the perception is 'the directing'(stage scenery, background music, lighting, effects etc.), and the next is 'the sets'(convenience seat, display, service facilities etc.). So, in order to raise the level of satisfaction for the spectators, it is advisable to concentrate on these two main factors. Finally, we would suggest that the organizer of a fashion show shall carefully analyze how spectators understand and perceive the components of a fashion show. This study provides information about how the components of a fashion show can influence the spectator's perception and presents suggestions on how to improve a fashion show by reorienting it towards the satisfaction of the spectator. In addition, there needs to be a strategy by customer satisfaction experience to reinforce a customer-oriented fashion show and heighten a viewing satisfaction for spectators.

빅 데이터의 새로운 고객 가치와 비즈니스 창출을 위한 대응 전략 (Correspondence Strategy for Big Data's New Customer Value and Creation of Business)

  • 고준철;이해욱;정지윤;강경식
    • 대한안전경영과학회지
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    • 제14권4호
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    • pp.229-238
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    • 2012
  • Within last 10 years, internet has become a daily activity, and humankind had to face the Data Deluge, a dramatic increase of digital data (Economist 2012). Due to exponential increase in amount of digital data, large scale data has become a big issue and hence the term 'big data' appeared. There is no official agreement in quantitative and detailed definition of the 'big data', but the meaning is expanding to its value and efficacy. Big data not only has the standardized personal information (internal) like customer information, but also has complex data of external, atypical, social, and real time data. Big data's technology has the concept that covers wide range technology, including 'data achievement, save/manage, analysis, and application'. To define the connected technology of 'big data', there are Big Table, Cassandra, Hadoop, MapReduce, Hbase, and NoSQL, and for the sub-techniques, Text Mining, Opinion Mining, Social Network Analysis, Cluster Analysis are gaining attention. The three features that 'bid data' needs to have is about creating large amounts of individual elements (high-resolution) to variety of high-frequency data. Big data has three defining features of volume, variety, and velocity, which is called the '3V'. There is increase in complexity as the 4th feature, and as all 4features are satisfied, it becomes more suitable to a 'big data'. In this study, we have looked at various reasons why companies need to impose 'big data', ways of application, and advanced cases of domestic and foreign applications. To correspond effectively to 'big data' revolution, paradigm shift in areas of data production, distribution, and consumption is needed, and insight of unfolding and preparing future business by considering the unpredictable market of technology, industry environment, and flow of social demand is desperately needed.

Increasing Profitability of the Halal Cosmetics Industry using Configuration Modelling based on Indonesian and Malaysian Markets

  • Dalir, Sara;Olya, Hossein GT;Al-Ansi, Amr;Rahim, Alina Abdul;Lee, Hee-Yul
    • Journal of Korea Trade
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    • 제24권8호
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    • pp.81-100
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    • 2020
  • Purpose - Based on complexity theory, this study develops a configurational model to predict the profitability of Halal cosmetics firms in the Indonesian and Malaysian markets. The proposed research model involves two level configurations-industry context and selling strategies-to predict high and low scores of a firm's profitability. The industry context configuration model comprises industry stability, product homogeneity, price sensitivity, and switching cost. Selling strategies include customer-focused, competitor-focused, and margin-focused approaches. Design/methodology - This is the first empirical study that calculates causal models using a combination of industry context and selling strategy factors to predict profitability. Data obtained from the marketing managers of cosmetics firms are used to test the proposed configurational model using fuzzy-set qualitative comparative analysis (fsQCA). It contributes to the current knowledge of business marketing by identifying the factors necessary to achieve profitability using analysis of condition (ANC). Findings - The results revealed that unique and distinct models explain the conditions for high and low profitability in the Indonesian and Malaysian halal cosmetic markets. While customer-focused selling strategy is necessary to attain a higher profit in both the markets, margin-focused selling strategy appears to be an essential factor only in Malaysia. Complexity of the interactions of selling strategies with industry factors and differences between across two study markets confirmed that complexity theory can support the research configurational model. The theoretical and practical implications are also illustrated. Originality/value - Despite the rapid growth of the global halal industry, there is little knowledge about the halal cosmetic market. This study contributes to the current literature of the halal market by performing a set of asymmetric analytical approaches using a complex theoretical model. It also deepens our understating of how the Korean firms can approach the Muslim consumer's needs to generate more beneficial turnover/revenue.

IT융합기술이 접목된 Smart Food Court 급식 시스템 연구 (A Study on Grafted IT Convergence Technology of Food Court Meal System)

  • 임상선;박대우
    • 한국전자통신학회논문지
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    • 제6권5호
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    • pp.689-696
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    • 2011
  • 급식산업은 경제발전상황과 사용자의 편의성 및 고객욕구에 따라 단순급식을 벗어나 고객의 욕구를 만족시킬 수 있는 프리미엄급 급식을 요구하기 시작하였다. 급식 시스템에 도입된 식기에 RFID을 도입 하였으나, 고온과 저온 및 염도에 RFID 칩이 오작동하여 급식시스템에 문제가 발생하였다. 본 논문에서는 IT융합기술이 접목된 스마트 급식을 위하여 Food Court 배식에 RFID 칩을 넣어서 실험을 하였다. Food court 급식 시스템에서 뜨거운 음식($125^{\circ}C$)과 차가운 음식($-40^{\circ}C$) 및 염분이 함유된 음식을 반영하여 고온, 저온 실험, 염수 분무 실험을 통하여 스마트 급식의 안정성을 확보 하였다. 또한 기존의 일자형 배식, 스크램블형 배식, Marketplace 배식, Food Court 배식을 비교 분석하고 장점을 연구하였다. 본 논문연구를 통하여 Food Court 배식에 IT융합 기술인(RFID, LCD, S/W, H/W)을 적용하는 스마트 Food Court 급식산업발전에 기여할 것이다.

서비스산업 종사자의 교육훈련이 직무성과에 미치는 영향 - 교육태도의 조절효과 검증 - (The Effect of Education Training on Job Performance of Service Industry Employees - Focus on Mediating Effect of Education Training Attitude -)

  • 이수비;안진우
    • 경영과정보연구
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    • 제37권4호
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    • pp.93-108
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    • 2018
  • 서비스산업은 면대면 고객응대가 필요하며 이는 종사자에 대한 교육훈련의 필요성을 제기한다. 즉, 종사자에 대한 교육훈련이 조직의 성과에 긍정적인 영향을 미치는 지에 대해 살펴보는 것은 의미있는 일이다. 본 연구는 교육훈련을 통한 성과가 다양한 요소들의 복합적인 역할에 기인할 것으로 생각하고 단순히 교육훈련만의 효과를 검증하기보다 교육훈련에 임하는 종사자의 태도가 어떤 역할을 할 수 있는지에 초점을 맞추고 있다. 연구의 결과, 종사자에 대한 교육훈련이 보다 효과적인 성과를 내기 위해 필요한 요소로 여겨진 교육훈련에 대한 종사자의 태도는 교육훈련에 대한 교육만족을 더욱 향상시킬 수 있는 조절변수인 것으로 확인 되었다. 결국, 교육훈련에 대한 태도가 긍정적일수록 교육훈련이 직무성과를 더욱 향상시킬 수 있다고 볼 수 있다. 따라서, 교육훈련전 교육태도에 대한 고취가 우선시 될 필요가 있으며, 향후연구에서는 교육태도의 역할에 대해 더욱 심도있게 살펴볼 필요성이 대두된다고 할 수 있다.

WTP모델 기반의 비즈니스모델 평가: PBR, 가격책정과 비즈니스모델 평가기준 (Business Model Evaluation based on WTP Model: Pricing-by-rating(PBR) as the Baseline of Pricing Policy and a Criterion of Business Model Evaluation)

  • 김인호;구태용
    • 벤처창업연구
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    • 제11권2호
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    • pp.157-165
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    • 2016
  • 이 논문은 미시(微視)기반레벨에서 (at Micro-Foundations level) PBR(등급에 의한 가격책정)도구를 개발하여 PBR이 어느 상황에서든 가격책정(Pricing)의 기준과 비즈니스모델평가에 대한 일반적인 기준으로 사용될 수 있음을 주장하고 있다. 본 논문은 우선 구매력과 지불/구매의향 (Willingness to Pay/Purchase: WTP)을 동시에 지니고 있는 현시니즈(Explicit Needs)로부터 WTP모델을 유도하여 WTP수준과 WTS(willingness to supply/sell: 공급/판매의향) 수준간의 간격에 대한 서열척도(ordinal scale)를 취하여 PBR방법을 개발하였다. 구체적으로 고객이 기대하는 이상적 마케팅믹스인 최선의 SPEC (Solution, Price Indicator by WTP, Encouragement, Channel)과 기업이 제공하는 실제 마케팅믹스 (Marketing Mix) 4P에 대하여 우선 각 구성요소 마다마다를 상호 개별적으로 비교할 뿐만 아니라 전체를 하나로 인식하여 상호 비교함으로써 PBR방법을 개발한 후 이를 적용한 몇 가지 예시를 통해서 PBR방법이 실제로 비즈니스모델을 평가하는데 사용될 수 있음을 보여 준다. 결론적으로 본 논문은 어떤 상황에서든 PBR이 가격책정과 비즈니스모델의 평가도구로서 유용하게 사용될 수 있다고 주장한다.

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가상 뷰티 메이크업 애플리케이션의 사용자 경험 연구 (A study on User experience of Virtual Beauty Makeup Applications)

  • 우지혜;김승인
    • 디지털융복합연구
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    • 제18권11호
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    • pp.459-464
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    • 2020
  • 본 연구는 발색이나 제형에 대한 테스트가 중요한 뷰티 산업에서 가상 메이크업 애플리케이션의 사용자 경험을 분석한 연구이다. 최근 AR과 AI를 활용한 뷰티 스마트 스토어와 뷰티 애플리케이션의 사례가 많아지고 있다. 하지만 가상 메이크업은 실제 제품을 테스트하는 것과 차이가 있어서 사용자 측면의 연구를 통한 니즈 도출이 필요하다. AR 활용한 사례와 AI 활용한 사례를 분류하여 사용자 선호도 비교를 위해 감성 인터페이스 모델을 기반으로 6가지 요인의 설문을 통해 분석하여 통계적으로 유의미한 수치를 보이는 항목을 확인하였다. 분석 결과, 사용자는 가상 메이크업 기능을 편하게 느꼈으나 신뢰성 측면에서 보완이 필요한 것으로 나타났다. 본 연구는 실제 사용자의 경험에 초점을 두고 두 유형의 비교를 통해 가상 메이크업의 주요 경험 요인과 니즈를 파악하였다는 데 의미를 둔다. 이를 바탕으로 가상 메이크업의 선행 연구로 유용하게 활용되기를 바란다.

여대생의 기능성화장품 구매 및 사용실태와 요구도 (A Study of Consumption Practices and Needs for Cosmeceuticals of Female University Students)

  • 윤지주;권수애
    • 한국생활과학회지
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    • 제13권2호
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    • pp.271-282
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    • 2004
  • The purposes of this study were to research the behavior of consumption and needs about the female university students to provide useful information which would help finding the marketing source of cosmeceuticals. The sample was consisted of 464 female university students who had experiences of using the cosmeceuticals. Data were analyzed by factor analysis, frequency, x2-test, t-test, ANOVA(LSD) using SPSSWIN. The results were as follows: When the female university students purchased the cosmeceuticals, they considered the effectiveness and the price, so were satisfied with good effect and low price. The most important marketing methods in cosmeceuticals for female university students were through the internet and mail order shopping. Whereas, demerit factors of internet shopping were founded to be the complexity of exchange or refund and the little chance of free samples for trial. The good marketing strategies might be sending trial samples, future payment system after trial period, and/or supporting the event held in the university. Besides, it might be a consideration to have an event for the improvement by public trial. Anti-aging cosmeceutical was the most preferred item for female students, sun protection and whitening cosmetics next in order. Therefore, a target customer for cosmeceuticals might be lowered in age. The purchasing cost system and therapeutic effect of cosmeceuticals had to be developed for 20's. It was necessary to be safe and effective. The factors affecting the level of satisfaction for cosmeceuticals could be categorized into 4; market environment, simplicity of purchase, product merit and additional service. The needs for cosmeceuticals showed significant differences according to grade and kinds of product.

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1인 가구의 소비성향 분석을 통한 홈퍼니싱 제품전략 연구 (A Study of Home-furnishing Products Strategy through the Consumption Tendency Analysis of Single Household)

  • 김태선
    • 한국가구학회지
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    • 제27권3호
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    • pp.237-245
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    • 2016
  • Single households currently account for 26.5% of all households and their number is expected to continue to rise, reaching 34.5% by 2035. An analysis of the consumption trends and needs of single households shows that they are rising as a new consumer group with a focus on investment on the individual and favouring: small but high-tech products: efficient use of limited resources: safety and peace of mind: self-improvement and leisure. Products which meet such demands are having an impact on the growth of home-furnishing market. An analysis of companies in Korea's home-furnishing market, with examples like the lifestyle company IKEA, shows a variety of brands such as SPA brand, furniture specialist, distributor and character products. And yet most are OEM products which lack differentiated product lines and compete with similar display and distribution structure. We needs the Single household consumption tendency of home-furnishing market and differentiation strategy through product analysis. In order to increase the value of companies in the home-furnishing market, in addition to differentiated design, product competitiveness must aspire to higher customer satisfaction with easy assembly, innovation in logistics, innovative sales methods such as virtual-reality simulation for products and space, individually-tailored furniture for the needs of single household and products which combine smart technology. For home-grown home-furnishing brands to have competitiveness, they must leverage on the strengths of the industry, offering differentiated and competitive products in a wider range of areas with convergence functions as well as differentiation in consumer interface and application of advancing technology; in-depth product research is called for.

구강보건인력의 예방치과진료에 대한 인식 및 교육요구도 (Awareness and educational needs on preventive dental treatment among oral health workers)

  • 정재연;한수진
    • 한국치위생학회지
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    • 제17권5호
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    • pp.875-887
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    • 2017
  • Objectives: The objective of this study is to provide basic data needed in developing an educational program designed to upgrade capacity and awareness of preventive dental treatment among oral health workers, by analyzing levels of awareness of preventive dental treatment and educational needs among dentists and dental hygienists. Methods: The collected data was analyzed with SPSS program ver. 19.0. The data was under t-test. Results: The frequency level of giving preventive dental treatment to patients among dentists and dental hygienists is below mid-point, 3 on the 5-point Likert scale. In terms of frequency level per item, scaling & polishing was ranked the highest, followed by periodontal maintenance, tooth-brushing instruction, and prescription and instruction of oral care product in descending order. On the questions asking how important preventive dental care they perceive to be, both dentists and dental hygienists perceived it to be highly important. When they were asked to rank those items by the importance of education, they considered periodontal maintenance as the most important one, followed by individual education of oral health, incremental oral health care, scaling& polishing, toothbrushing instruction, and prescription and instruction of oral care product. Respondents pointed out problems in running a preventive dental treatment program as follows: overwork, lack of dedicated workforce, un-fixed costs, and lack of necessary equipment. When they were asked to point out items needed to run such a program, the largest number of respondents indicated dedicated workforce placement, followed by improving awareness of the customer, and improving awareness of the dental workers. Conclusions: In order to effectively run a preventive dental treatment program, it is necessary for oral health workers to clearly understand the concept of it. It is also necessary to develop and operate an education program on preventive dental treatment targeting oral health professionals.