• 한국의류산업학회지
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• 제7권4호
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• pp.378-386
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• 2005

Painting style has mostly affected the creativity of fashion design. The formative of shape and color shown in each painting has close relationship with fashion design. With use of ideas of artists, the fashion designers have made clothes having novel and creative designs. Since the society becomes more diverse and complex and the men's life style has been changed, the contemporary man expresses himself by fashion and he needs the fashion having emotionality and individuality. In accordance with the contemporary customer's needs seeking for the individuality of his own, the development of much more originative and differentiated cloth design by adapting arts to fashion designs is needed. In this study, therefore, the paintings of Paul Klee, who is the representative contemporary artist, have been used as man's dress shirts and jean pants. The paintings have been printed by CAD system. As a result of the adaptation of Paul Klee's painting to men's dress shirts and jean pants, a modern and creative design is developed. And also a new and differentiated design is achieved freely with use of the CAD system by changing the design, textile, and color ways.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2015년도 춘계학술대회
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• pp.859-862
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• 2015

최근 패션사업은 고부가가치 실현을 첫째 목표로 사업전략을 세워 추진을 하고 있다. 이 중 으뜸인 신사복의 완성은 오직 한사람의 신체치수를 통해 패턴을 제작하여 최적, 최상의 옷을 제작함에 있다. 본 논문에서는 업체와 고객의 니즈를 만족시키기 위해 신사복 제작 과정과 시간, 비용절감에 큰 영향을 끼치는 패턴제작을 자동화하는 시스템을 제안하였다. 결과적으로 고객의 시간과 비용을 아끼며 최적의 신사복을 제공함으로써 고객의 니즈와 맞춤 정장의 수요를 증가시키며, 맞춤 신사복 업체의 프렌차이즈화가 더욱 쉽게 이루어 질 수 있다.

• 한국정보통신학회논문지
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• 제22권9호
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• pp.1153-1158
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• 2018

다양한 온라인 고객 평가 및 소셜 미디어 정보는 고객의 의사결정에 영향을 미치기 때문에 기업에게 매우 중요한 정보 출처라고 할 수 있다. 설문 조사를 통해 고객의 다양한 요구와 불만 사항을 파악하는 데는 많은 비용과 시간적인 제약이 발생하고 있다. 온라인 쇼핑몰의 고객 후기 데이터는 제품에 대한 고객들의 감성을 분석할 수 있는 이상적인 자료를 제공하고 있다. 본 연구에서는 삼성과 애플 스마폰에 대한 감성분석을 위해 아마존 쇼핑몰로부터 고객 리뷰 데이터를 수집하였다. 선행 연구에서 대표적인 감성분석 기법으로 사용된 5가지 분류 알고리즘을 적용하였다. 5가지 분류알고리즘은 support vector machines, bagging, random forest, classification or regression tree, maximum entropy 등이다. 본 연구에서는 분류 알고리즘의 수행도를 종합적으로 평가할 수 있는 entropy score를 제안하였다. Entropy score를 이용하여 5가지 알고리즘을 평가한 결과에 따르면 support vector machines 알고리즘의 entropy score가 가장 높은 것으로 분석되었다.

• 품질경영학회지
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• 제47권2호
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• pp.345-365
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• 2019

Purpose: We consider export of Korea for Muslim population of Cairo residents in Egypt. Product instant cup noodle and yuzu tea are mainly focused on Kano model and Timko's customer satisfaction factor (CS - Coefficient) analysis and conjoint analysis. Methods: Based on the evaluation and conjoint analysis, cluster analysis was additionally applied to further exploratory research as to what kind of population the target customer has. A total of 120 people, each 60 people each, were prosecuted for Muslim women, middle middle class who had over 3,000 Korean won annual income for that study, and in Cairo in August 18. Results: The Kano analysis result Instant cup noodles act as attractive elements for packaging state, cooking method, smell and convenience, and Yuzu tea acted as an attractive element of taste, eating method, raw materials, efficacy, packaging form. Customer satisfaction factor, instant cup noodles, capacity and noodle thickness was a factor of indifference in Kano analysis, but acted as an attractive factor, the way to eat citron tea was classified as a factor of indifference. Conclusion: In the case of instant cup noodles, we first set up the taste of chicken-based soup with high appreciation as a whole, a group that likes chicken-based soup taste and oil noodles for each market segment, a taste of beef based soup And popular group that likes raw noodles Appears that diversification is necessary, and it has been found that it is necessary to develop a product type by hierarchy and marketing with different size priority from group packaging container. In the case of Yuzu tea, it is indispensable to emphasize the efficacy, in particular, energy recovery preference appears high, appealing point matching the needs of energy recovery is necessary, release the citrus fruit as a product without buckwheat in Bisson Ho, the packaging container, The group that likes cups and sticks is different and we found that it is necessary to prepare all two types.

• 유통과학연구
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• 제17권8호
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• pp.87-97
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• 2019

Purpose - This study focuses on the effectiveness of the athlete endorsement on the purchase intention of customers and investigates the attributes of the athlete identification. The Athlete Identification is defined by the expertise, trustworthiness, attractiveness, toughness and transgression. Athlete identification and athlete endorsement help marketers with a thorough look at the trend of using famous sports player to promote products. Research design and methodology - 450 questionnaires were delivered to respondents in Ho Chi Minh city and 433 were returned completed. Descriptive statistics, reliability, exploratory factor analysis, confirmatory factor analysis and structural equation modeling were conducted to test the relationship between independent and dependent variables. Results - The expertise, trustworthiness, attractiveness and toughness exert positive impacts on athlete identification. Transgression affects negatively athlete identification and athlete endorsement. This research confirmed results of previous studies. Conclusions - The athlete first needs to create their own Identification from a set of attributes in order to be out-standing in the sport and leisure industry before becoming an endorser for a particular product. From the company's perspectives, decision makers should choose an acclaimed sports player to boost the purchase intention of consumers.

• 대한안전경영과학회지
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• 제19권3호
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• pp.137-150
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• 2017

Logistic enterprises want to be competitive enterprises in fierce logistic market and worry about the securement of discriminative competitiveness for it. The standards for the judgement of logistic industry's maintenance of competitiveness are not only economic feasibility of logistic costs but also the satisfaction of users because well-established service system for variety and enhancement of logistic needs. Some of the quality attributes sufficiently satisfy expectation of customers, but not guarantee high-quality satisfaction. Therefore, it's difficult to grasp quality attributes with the existing approach of perceived service quality. Quality attribute model suggested by Kano is widely used as the concept is accurate, there is high possibility to be used at the stage of product/service planning, and it can be easily applied. Kano model has a limitation that quality attributes are classified with mode and the differences between strong property of the quality attribute and week property in quality attributes were ignored. Therefore, Timko calculated customer satisfaction coefficient with the result of Kano's survey and effects of customer satisfaction and unsatisfaction through relations between satisfaction coefficient and unsatisfaction coefficient. The purposes of this study are to use ASC, the average of satisfaction coefficient and unsatisfaction, as the satisfaction of quality characteristics, decide the importance of quality characteristics with TOPSIS, a representative multi-standard decision-making method, and calculate strategy improvement propriety of logistic service quality.

• The Journal of Asian Finance, Economics and Business
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• 제9권1호
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• pp.93-103
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• 2022

The main purpose of this study was to gauge the patient satisfaction index and subsequently discuss the Importance-Performance (IP) matrix analysis of the inpatient services in the context of the private hospital setting. The Malaysian Customer Satisfaction Index Model was employed as the theoretical framework for the above purposes. This study involving 242 patients in Malaysian's private healthcare sector used a Web-based survey as the main method of data collection. Partial least square structural equation modeling (PLS-SEM) was utilized for data analysis. Using Fornell et al. (1996)'s formula, the resulting patient satisfaction index was slightly lower than the "very satisfied" category, the target level required for positioning as one of the world's premier medical tourism players. The IP matrix showed that medical quality is the main competitive advantage of the private hospitals that can propel their growth in the global healthcare marketplace. The results also indicate that outcome quality, patient rights, and privacy, and service quality are the three quality domains that need to be prioritized for further improvement. On the other hand, the servicescape quality domain needs to be strategized as the unique selling proposition as the performance of the private hospitals in this regard is already extremely good.

• 경영과정보연구
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• 제28권4호
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• pp.175-197
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• 2009

인터넷쇼핑몰과 관련한 많은 연구들이 전자상거래의 서비스품질을 평가하는 기준을 세우고 인터넷쇼핑몰에 영향을 미치는 요인을 파악하며 전자상거래에서의 요인들이 쇼핑몰과는 어떠한 관계에 있는가에 대해 초점을 둔 연구들이었다. 그러나 대부분의 연구는 서비스품질 모델이나 기본적인 기능적 차원에 대해 이루어졌다. 이러한 이유로 소비자들의 인터넷쇼핑몰에 영향을 주는 개별적 충성도와 잠재적인 인지성에 대한 변수들간의 통합된 구조적 관계의 확인이 요구된다. 본 연구의 목적은 서비스 품질에 관한 선행연구를 기반으로 인터넷 쇼핑몰이 갖는 기업 이미지, 시스템 품질, 서비스 품질, 배송 품질 등을 고려한 실증분석을 통해 고객 만족도 및 충성도에 영향을 미치는 요인들을 규명하고자 한다. 분석결과 주요 시사점을 정리하면 다음과 같다. 첫째, 인터넷 쇼핑몰의 기업 이미지는 시스템 품질과 배송 품질에 긍정적인 영향을 미치는 것으로 나타났다. 인터넷 쇼핑몰을 운영하는 기업의 이미지에 따라 인터넷 쇼핑몰의 웹 사이트와 배송 서비스가 달라질 것이라는 고객의 인지를 의미한다고 볼 수 있다. 둘째, 기업 이미지가 서비스 품질에 미치는 영향은 통계적으로 유의하지 못한 것으로 나타났다. 기업의 이미지와 실제 인터넷 쇼핑몰이 제공하는 서비스의 품질은 구분된다는 점을 의미하는데, 서비스 품질이 우수할 경우 이는 곧 기업의 좋은 이미지를 구축하는 결과를 낳게 될 것으로 추정된다. 셋째, 인터넷 쇼핑몰의 물류 서비스인 배송 품질은 서비스 품질에 긍정적인 영향을 미치는 것으로 나타났다. 넷째, 시스템 품질은 서비스 품질에 통계적으로 유의한 영향을 보이지 않았다. 인터넷 쇼핑몰의 웹 사이트 구성이나 거래탐색의 편리성, 인터페이스 성능 등 기술적 특성은 인터넷 쇼핑몰이 제공하는 서비스의 품질과는 구분된다는 점을 의미한다. 마지막으로, 인터넷 쇼핑몰의 서비스 품질은 선행연구에서와 같이 고객 만족도에 긍정적 영향을 미치는 것으로 나타났으며, 고객 만족도는 고객 충성도에 긍정적 영향을 미치는 것으로 확인되었다.

• 유통과학연구
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• 제16권12호
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• pp.81-93
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• 2018

Purpose - The purpose of this study was to propose a specific and empirical continuous transaction strategy through service quality of improvement to small and medium Korean companies whose main business is B2B distribution and sale of general-purpose SW. Research design, data, and methodology - The research procedure is largely divided into two phases. In the first phase, the service quality, the customer satisfaction, and the continuous transaction research hypothesis and the verification are carried out. Experimental data were collected from 450 companies, CEO companies of SMEs innovation institutes, and 510 companies from medium and large enterprises. From September 15 to October 5, 2015, 215 questionnaires were used. And research hypothesis and test were conducted by SPSS SW Ver. 20. Results - The results of the study confirm that service quality has a positive effect on customer satisfaction and continuous transaction: as the detailed items for improving the service quality, 'responsiveness', 'assurance' and 'empathy' have been adopted. Therefore, there are critical factors of a company's survival through continuous transaction. Conclusions - Through this study, we confirmed that the survival of small businesses require continuous improvement in service quality. Among the factors improving service quality, empathy means service satisfaction of customers; so, it is necessary to continuously improve it by evaluating customer satisfaction. Responsiveness means rapid response to customer needs and reliability; it is necessary to enhance customer responsiveness by continuous job training and service training. Finally, assurance is the same as sales product or after service. This means that it is necessary to not only issue the "supply contract," but also improve the reliability of the sales product by securing the competence of the consulting professional. However, because the service quality measurement factors selected in this study are the measurement factors that are mainly applied to large companies or those in the service industries, it is important to consider the type of sales of software distribution companies.

• 대한영양사협회학술지
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• 제13권2호
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• pp.138-156
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• 2007

The purposes of this study were to a) measure the service quality attributes of foodservice type such as school foodservice, hospital foodservice and business & industry(B&I) foodservice, managed by contract management company(CMC), b) compare with service quality attributes by CMC scale, c) analyze overall customer satisfaction(CS) by the foodservice type and the CMC scale, and d) identify the effect of service quality attributes on an overall CS by the foodservice type and the CMC scale. The questionnaires were handed out to 6,620 customers of 207 school, 38 hospital, and 86 B&I foodservices in 108 CMCs. The statistical data analysis was completed using SPSS Win(ver 12.0) for descriptive analysis, t-test, reliability analysis, and multiple linear regression analysis. From an analysis on service quality attributes, 'proper arrangement of table and chair at hall distribution(3.53)', 'operation of nutrition education(3.50)' were highly perceived to student, 'correctable serving(4.08)', 'serve at fixed distribution time(4.08)', 'kindness of serving employee(4.04)' were highly perceived to patient, 'employee's kindness(3.84)' were highly perceived to customer of B&I. In comparison of service quality attributes by CMC scale, most scores of large enterprise(LE) were significantly higher than small and medium sized enterprise(SME) in school foodservice, hospital foodservice and B&I foodservice. Overall CS levels were 3.53 out of a maximum 5 on B&I, 3.46 on school, and 3.44 on hospital and were evaluated differently CS score by CMC scale. Finally, regression results for the effects of service quality attributes on overall CS by each of foodservice type were identified significantly different service quality attributes by foodservice type such as school, hospital, B&I(p<.001) and by CMC scale. For considering the goal of enterprise on profit-making through CS and the needs of customer on CS at moment of truth(MOT), the findings should be applied to the CMC and the foodservice industry.