• Title/Summary/Keyword: Custome satisfaction

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The Study of The Traditional Rites (통과의례풍속에 관한 연구)

  • 허성미;한재숙
    • Journal of the East Asian Society of Dietary Life
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    • v.6 no.3
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    • pp.411-423
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    • 1996
  • The purpose of this study is to provide the basic data for Dietary Lifary Life and Culture. The frequency and percentage, x2-test and one-way ANOVA and scheffe-test for post-hoc analysis is used to evaluate our purpose by running SPSS/PC+ program. The major results are as follows: Most of the Traditional rites, Custome, and Foods are still remain as day used to be. But a few of those are changing now. That is, in the case of The Traditional Rites, peoples are not frequently participated in [The calebration of one's coming of age(2.4 out of 5.0] Regarding to the custom of Traditional Rites, most of that are the same situation with The Traditional Rites expect which have traditional supersition factor. The significant family environmental variables on satisfaction at using of professional agency bussiness for the Traditional Rites Foods are [the housewife's age(p<01], [the housewife's education(p<01] But the degree of the people's satisfaction at that is below average.

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The Structural Relationship of Customer Satisfaction and Behavioral Intentions for Service Quality of Department Stores (백화점의 서비스품질이 고객만족 및 행동의도에 미치는 영향)

  • Chun, Tae-Yoo;Park, No-Hyun
    • Journal of the Korean Society of Clothing and Textiles
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    • v.31 no.1 s.160
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    • pp.85-94
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    • 2007
  • This study analysed the structural relationship of customer satisfaction and behavioral intentions for service quality. Service quality factors were defined as tangibles, reliability, responsiveness, assurance, and empathy. Behavioral intentions were defined as loyalty and brand switch. A LISREL model was used to develop dimensions of service quality and to investigate the structural relationship between overall service quality, customer satisfaction and behavioral intentions on department stores. The results and implications are that there is a significant relationship between service quality and overall satisfaction. Furthermore, a significant relationship exists between overall satisfaction and behavioral intentions. This study also shows that overall service quality affects customer satisfaction and behavioral intention.