• Title/Summary/Keyword: Crucial Factor

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Classification of Service Attributes and Strategic Customer Service Management based on the Asymmetric and Non-linear Relationship between Service Attributes and Customer Satisfaction (서비스 속성과 고객만족과의 비대칭적, 비선형적 관계에 근거한 서비스 속성 분류와 전략적 고객서비스 경영)

  • Park, Jung-Young;Lee, Gye-Hee
    • Journal of the Korean Society of Food Culture
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    • v.23 no.5
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    • pp.605-615
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    • 2008
  • The principal objective of this study was to categorize service attributes on the basis of the asymmetric and non-linear relationship existing between service attributes and customer satisfaction. Researchers generally assume that service attribute performances and customer satisfaction are both symmetrical and linear. That is to say, improvements in attribute performance will inevitably result in increased customer satisfaction. However, this is not always the case. Certain attributes have been shown not to create satisfaction even when improved, and others do not create dissatisfaction even when their performance ratings become negative. Understanding this relationship is crucial not only to researchers, but also to service managers. Service managers can arrange their priorities with regard to which attributes must be improved or promoted first, in an environment of limited technical, financial, and human resources. Many studies into this asymmetric and non-linear relationship have recently been conducted, beginning with Herzberg's motivation-hygiene theory (1976) and the disconfirmation theory, which was eventually developed into Kano's model (1984). This study attempted to determine the impact level of service attributes on incidents of satisfaction or dissatisfaction. It used 30 service attributes generated by Park (2008) in the CIT research into family restaurants. The data were collected from 600 participants, 300 incidences of satisfaction and 300 incidents of dissatisfaction, via an online survey. The t-test was used to confirm the difference between the satisfaction group's and dissatisfaction group's attributes. 11 attributes were found to be significant at a level of p>0.05. This indicates that the 11 attributes exerted different impacts on satisfaction and dissatisfaction, which confirmed the asymmetric and non-linear relationship. 14 attributes were categorized into the core service, 1 attribute into the quality service, 7 attributes into the basic service, and 8 attributes into the neutral service. Strategic customer service management was recommended for the 'A' family restaurant as an example, on the basis of the asymmetric and non-linear relationship and the characteristics of the four service factors.

Loss of hepatic Sirt7 accelerates diethylnitrosamine (DEN)-induced formation of hepatocellular carcinoma by impairing DNA damage repair

  • Yuna Kim;Baeki E. Kang;Karim Gariani;Joanna Gariani;Junguee Lee;Hyun-Jin Kim;Chang-Woo Lee;Kristina Schoonjans;Johan Auwerx;Dongryeol Ryu
    • BMB Reports
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    • v.57 no.2
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    • pp.98-103
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    • 2024
  • The mammalian sirtuin family (SIRT1-SIRT7) has shown diverse biological roles in the regulation and maintenance of genome stability under genotoxic stress. SIRT7, one of the least studied sirtuin, has been demonstrated to be a key factor for DNA damage response (DDR). However, conflicting results have proposed that Sirt7 is an oncogenic factor to promote transformation in cancer cells. To address this inconsistency, we investigated properties of SIRT7 in hepatocellular carcinoma (HCC) regulation under DNA damage and found that loss of hepatic Sirt7 accelerated HCC progression. Specifically, the number, size, and volume of hepatic tumor colonies in diethylnitrosamine (DEN) injected Sirt7-deficient liver were markedly enhanced. Further, levels of HCC progression markers and pro-inflammatory cytokines were significantly elevated in the absence of hepatic Sirt7, unlike those in the control. In chromatin, SIRT7 was stabilized and colocalized to damage site by inhibiting the induction of γH2AX under DNA damage. Together, our findings suggest that SIRT7 is a crucial factor for DNA damage repair and that hepatic loss-of-Sirt7 can promote genomic instability and accelerate HCC development, unlike early studies describing that Sirt7 is an oncogenic factor.

Reliability Prediction of High Performance Mooring Platform in Development Stage Using Safety Integrity Level and MTTFd (안전무결성 수준 및 MTTFd를 활용한 개발단계의 고성능 지상체 신뢰도 예측 방안)

  • Min-Young Lee;Sang-Boo Kim;In-Hwa Bae;So-Yeon Kang;Woo-Yeong Kwak;Sung-Gun Lee;Keuk-Ki Oh;Dae-Rim Choi
    • Journal of the Korean Society of Industry Convergence
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    • v.27 no.3
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    • pp.609-618
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    • 2024
  • System reliability prediction in the development stage is increasingly crucial to reliability growth management to satisfy its target reliability, since modern system usually takes a form of complex composition and various complicated functions. In most cases of development stage, however, the information available for system reliability prediction is very limited, making it difficult to predict system reliability more precisely as in the production and operating stages. In this study, a system reliability prediction process is considered when the reliability-related information such as SIL (Safety Integrity Level) and MTTFd (Mean Time to Dangerous Failure) is available in the development stage. It is suggested that when the SIL or MTTFd of a system component is known and the field operational data of similar system is given, the reliability prediction could be performed using the scaling factor for the SIL or MTTFd value of the component based on the similar system's field operational data analysis. Predicting a system reliability is then adjusted with the conversion factor reflecting the temperature condition of the environment in which the system actually operates. Finally, the case of applying the proposed system reliability prediction process to a high performance mooring platform is dealt with.

Emission Properties of Selectively Grown Carbon Nanotubes

  • Han, Jae-Hee;Kim, Do-Yoon;Berdinsky, Alexander S.;Yoo, Ji-Beom;Park, Chong-Yun;Choi, Jin-Ju;Jung, Tae-Won;Han, In-Taek;Kim, Jong-Min
    • 한국정보디스플레이학회:학술대회논문집
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    • 2004.08a
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    • pp.459-461
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    • 2004
  • Field-emission (FE) characteristics of different photolithographically patterned carbon nanotubes (CNTs) films have been studied. The total FE current is the highest value [2.8 mA (${\sim}$106 mA/$cm^2$) at 7.5 V/${\mu}m$] in patterned CNTs film with the window size of 60 ${\mu}m$ ${\sim}$ 60 ${\mu}m$ and the spacing of 120 ${\mu}m$. It was found that the total widow area is more important factor for the total FE current than the total window length. The contact resistance between CNTs and substrate would be a crucial factor for detachment of CNTs from the substrate.

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An Empirical Study on Managerial Factor for the New Product Development Using Failure Case (신제품 개발을 위한 관리요인에 관한 실증적 연구 - 실패제품을 중심으로 -)

  • 이재하
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.20 no.41
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    • pp.113-122
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    • 1997
  • The purpose of this study is to extract managerial factor into each cell which is classified by the characteristic area of new products. For this purpose, the characteristic area of new products is classified by which is Needs & Seeds Basis. The focus of this study is on examination of failure factors, which have an important effect upon new product failure. The variables for this study were selected from literature survey and pre-interview was implemented specially. The subject of study was project leaders of electronics industry where have taken the leading part in product development activities in Korean manufacturing industries. Enquete survey was conducted in each firm and project managers were asked to respond to 37 questions. Conclusion of this study based on many significant results gained by the various multi-variated analysis are summarized as follows. First, it can be noted that failure factors are different by each classified model and characteristic area of a new product. Second, it has been identified that the important factors for the new product development were technical & managerial support and it's ability, namely, the crucial factors of failure product were lacking in ability of technical development and R&D management system construction.

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Functional characterization of a minimal sequence essential for the expression of human TLX2 gene

  • Borghini, Silvia;Bachetti, Tiziana;Fava, Monica;Duca, Marco Di;Ravazzolo, Roberto;Ceccherini, Isabella
    • BMB Reports
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    • v.42 no.12
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    • pp.788-793
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    • 2009
  • TLX2 is an orphan homeodomain transcription factor whose expression is mainly associated with tissues derived from neural crest cells. Recently, we have demonstrated that PHOX2A and PHOX2B are able to enhance the neural cell-type specific expression of human TLX2 by binding distally the 5' -flanking region. In the present work, to deepen into the TLX2 transcription regulation, we have focused on the proximal 5'-flanking region of the gene, mapping the transcription start site and identifying a minimal promoter necessary and sufficient for the basal transcription in cell lines from different origin. Site-directed mutagenesis has allowed to demonstrate that the integrity of this sequence is crucial for gene expression, while electrophoretic mobility shift assays and chromatin immunoprecipitation experiments have revealed that such an activity is dependent on the binding of a PBX factor. Consistent with these findings, such a basal promoter activity has resulted to be enhanced by the previously reported PHOX2-responding sequence.

Lifetime Prediction of Acrylic Resin for Metal Artifacts Reinforcement (금속유물 강화용 아크릴수지 수명예측)

  • Gwak, Hongin;Kim, Jinkuk
    • Conservation Science in Museum
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    • v.10
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    • pp.75-88
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    • 2009
  • The purpose of this study is to determine the lifetime of acrylic resin ParaloidTM B-72(EMA copolymer), which is widely used as a coating for metallic artifacts to prevent corrosion. Lifetime factor with temperature, selected chromaticity as the test parameter for lifetime prediction. The found result is that the temperature is the most crucial factor influencing the prediction of the lifetime of the EMA copolymer coated iron surface against corrosion. The simulation results, based on Arrhenius Equation, showed that the lifetime prediction of the EMA coated iron surface was 24.5 years at 16℃, 17.1 years at 20℃, and 12.0 years at 24℃, respectively.

Risk Factors of Cerebrovascular Disease According to the Level of Blood Pressure among the Prospective Tele-medicine Users (재택진료 잠재적 이용자의 혈압 수준에 따른 뇌혈관 질환 위험요인 분포)

  • Song, Hee-Young;Park, So-Mi;Hwang, Sung-Oh
    • Journal of Korean Biological Nursing Science
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    • v.6 no.2
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    • pp.31-42
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    • 2004
  • Purpose: This study was undertaken to investigate bio-medical and behavioral risk factor of stroke according to the level of blood pressure among the prospective tele-health users. Method: A descriptive study was conducted using interviews with a structured questionnaire. Of the households in the village, 24 households were selected for inclusion in the study. Among all of the residents from these households, a total of 48 residents who completed all the blood tests as well as the questionnaire. Results: Among bio-medical risk factors including demographic characteristics, physiologic variables, and health history, only triglyceride(TG) was significantly different among normal, prehypertension, and hypertension groups(F=3.78, p<.05). However, regarding behavioral variables, those who were classified as prehypertension and hypertension group reported more frequent drinking, those who were in prehypertension group reported highest scores of stress and lowest frequency of exercise, and those who were in normal and hypertension group showed higher scores of interest on health and lower scores of perceived seriousness of disease and health knowledge than those who were in prehypertension group. Conclusion: Identification and implementation of modifiable risk factors of stroke according to the level of blood pressure are crucial for health care utilizing tele-medicine.

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Parallel-Connected Magnetic Energy Recovery Switch Used as a Continuous Reactive Power Controller

  • Wei, Yewen;Fang, Bo;Kang, Longyun;Huang, Zhizhen;liu, Teguo
    • Journal of Power Electronics
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    • v.16 no.4
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    • pp.1494-1503
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    • 2016
  • Power quality promotion has received increasing attention because of the wide use of semiconductor devices in recent decades. Reactive power regulation is crucial to ensuring the stable operation of power systems. In this study, a continuous reactive power controller, which is referred to as a parallel-connected magnetic energy recovery switch (MERS), is developed to regulate voltage or power factor in power grids. First, the operating principle is introduced, and a mathematical model is built. Second, a new control method for restraining current harmonics and the peak voltages of capacitors is presented. Using the proposed method, the MERS shows a wide range in terms of reactive power compensation. Finally, the performance of the proposed controller is demonstrated through computer simulations and experiments. Unlike STATCOMs, the proposed controller entails low losses, adopts a small dc capacitor, and offers ease of use.

Study on the Relationships among Water Quality Parameters in Agricultural Reservoirs (농업용 저수지의 수질항목간의 상관관계 조사)

  • 전지홍;함종화;윤춘경;황순진;김호일
    • Magazine of the Korean Society of Agricultural Engineers
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    • v.44 no.3
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    • pp.136-145
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    • 2002
  • Monitoring data from agricultural reservoirs throughout the country were analyzed to evaluate the limiting factor fur algal growth and relationships between Chl-a, total phosphorus (TP), and total nitrogen (TN). Total 394 reservoirs ranging from below 500 ㎥ to over 50 million ㎥ in storage volume were monitored from 1990 to 2000 with respect to TP, W, Chl-a, and their annual mean values were used fur the analysis. Based on N/P ratio, the dominant limiting factor for algal growth was turned out to be phosphorus in agricultural reservoirs (about 83%). Therefore, the proper managements of phosphorus in the agricultural watershed appear to be crucial to prevent excessive on algal growth. The effects of phosphorus and nitrogen ware most eminent during the summer period. And the effect of nutrients on the algal biomass (Chl-a) development appeared to be greater in smaller the reservoirs than in larger ones. Generally, Chl-a and TP demonstrated a close relationship while that of Chl-a and TN showed less correlationship. Chl-a and chemical oxygen demand (COD) also showed a good relationship. Beth ratios of Chl-a / TP and Chl-a / COD relationships were within the range of literature values. Quantitative analysis of TP and COD is relatively convenient compared to that of Chl-a, and the relationship between TP and COD and Chl-a from this study could be used beneficially for water quality management of agricultural reservoirs and related water quality modeling.