• International Journal of Quality Innovation
• /
• v.7 no.3
• /
• pp.92-97
• /
• 2006

This research deals with the determination of 25 key assessment questions(KAQ) from the Baldrige criteria. It first investigates the performance of all the examination questions through real world applications. The 25 KAQs are then selected based the level of correlation between each of the questions and the overall assessment results. A set of field data are used for validating the key assessment questions in a statistical framework.

• Journal of Korean Society for Quality Management
• /
• v.46 no.4
• /
• pp.863-876
• /
• 2018

Purpose: There are several KPI(key performance indicators) models: BSC(balanced scorecard), IPOO(Input-process-output-outcomes) indicators, QCDP(quality-cost-delivery-productivity) indicators. This paper analyze these models and gives some suggestions to help the effective usage of KPI. Methods: This paper reviews and summarize the criteria to evaluate the PI(performance indicators) through literature review. Evaluation and analysis on the PI factors of the KPI developing models is performed by the criteria. Results: Criteria to evaluate the PI, which can be used to evaluate the goodness of PI is suggested. This paper also proposes some suggestions for the KPI models and their factors for the effective development of PI in the organization. Conclusion: This research will help the managers to develop and select useful PI and KPI for their business and processes.

• Journal of Distribution Science
• /
• v.22 no.7
• /
• pp.73-82
• /
• 2024

Purpose: This study aims to identify the assessment criteria on textile and apparel supply chain management performance. Research design, data, and methodology: An integrated method of Delphi, quantitative survey, and ANP, in which Delphi with Kamet principle was applied to define the set of criteria, quantitative survey with reliability and validity test was utilized to ensure the match between the set of criteria and the whole textile and apparel industry, and ANP was used to derive weights of these criteria. Results: The set of supply chain management performance evaluation criteria composes of seven criteria namely order fulfillment quality, agility, costs, asset management, information sharing, innovation, and product development and 19 sub-criteria. Conclusions: This study theoretical contribution is the proposition of the set of evaluation criteria on supply chain performance. Regarding practical contribution, the study findings are guidelines for T&A companies in assessing and improving their supply chain capability. However, the findings are only for Vietnamese T&A context. Future research, therefore, may be expanded to other regions or countries' T&A industry. Additionally, future step to this study may be the utilization of other techniques of MCDM or methodological approaches like multiple regression, PLSSEM in defining weights of criteria or performance evaluation.

• Journal of Korean Society on Water Environment
• /
• v.23 no.4
• /
• pp.434-439
• /
• 2007

Amended Water Quality Environment Preservation Law enacted that the areas where nonpoint pollution is serious can be designated as Nonpoint Source Management Region. According to Section 54 of Water Quality Environment Preservation Law, corresponding watersheds are areas where runoff from nonpoint pollution source may deteriorate river and lake water quality, residents' health and property, and ecosystem. The criteria are as followings; i) where nonpoint source contribution result in or will result in significant ecological destruction, iii) national or local industrial complexes and cities having population greater than one million where nonpoint source managements are necessary, iv) where specific measurement is necessary because of its geological and stratigraphic characteristics. In this research, detailed designation criteria was developed reflecting current nonpoint source management situation and its discharge characteristics. Depending on the result, target regions were also suggested. In additions, it will be desirable that the target regions are prioritized considering institutional execution availability, stakeholder's agreement, and connection with existing nonpoint source pollution management measures.

• Journal of Korean Society for Quality Management
• /
• v.26 no.3
• /
• pp.100-107
• /
• 1998

To evaluate the total quality activities is the most fundamental and critical process as one of the PDCA cycle. The quality award criteria such as Malcolm Baldrige National Quality Award and Deming Award can be a, pp.ied to the guideline for evaluating quality activities. We can identify several important factors for TQM by referring quality award criteria, but they don't suggest how efficiently implement TQM. In this paper, two methodologies are a, pp.ied to evaluate the TQM activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP). TSS is the system which evaluates the performance of TQM by the weighted sum of critical success factors. Several quality award system are typical examples of TSS. The other is the efficiency measuring system (EMS) by data envelop analysis (DEA). DEA outperformed other alternative methods to measure the efficiency and it can be a, pp.ied to evaluate the TQM activities. The evaluation system by DEA can be named as EMS. The objective of this paper is to suggest a model called TAE (Total quality management Activities Evaluation), for evaluating TQM activities. In this model TQM organizations are classified into four types by considering TSS and EMS. Those types are high weighted sum and high efficiency type, high weighted sum and low efficiency type, low weighted sum and high efficiency type, and low weighted sum and low efficiency type. Therefore TQM organizations must not only make efforts to get the higher scores in terms of TSS, but also take necessary steps to enhance their efficiencies.

• Journal of Korean Society for Quality Management
• /
• v.25 no.4
• /
• pp.115-130
• /
• 1997

SQM (Software Quality Metrics) is a methodology whose primary objective is the measurement of compliances to requirements using a set of software life cycle properties called quality factors, which is based on the hierachical relationshiips between factors, criteria and elements. For this study, two factors (Correctness, Maintainability) and five criteria were selected. In addition, several tens of quality elements were developed to su, pp.rt them. Qualities of three computer programs which are being used for engineering purpose were measured. As a result, it is concluded that SQM is a valuable method for continuously monitoring the pulse of software quality development and that it can be used as a tool for software quality assurance.

• Journal of Korean Society for Quality Management
• /
• v.37 no.4
• /
• pp.1-9
• /
• 2009

Supplier selection process is one of the most important arenas of production and logistics management for many companies. This study explores the application of the analytic network process (ANP) approach for the evaluation of suppliers based on several different evaluation criteria. The ANP approach in this study is capable of providing priorities of suppliers that capture network relationships among several evaluation criteria which are not independent. Therefore this study provides value to practitioners by providing a generic model for supplier selection. In addition, for researchers, it demonstrates further research possibilities for more complex decision making problems using ANP.

• Journal of the Korean Dietetic Association
• /
• v.12 no.4
• /
• pp.329-341
• /
• 2006

The purposes of the study were to examine food purchasing management practices and to assess dietitians' awareness on food quality standards, use of food purchasing guidelines(food quality guidelines, supplier selection criteria), and organizational collaboration related to purchasing at school food service. A total of 400 dietitians working at elementary schools in Kyunggi Province were surveyed and 247 responses were returned. Excluding responses with significant missing data, 240 responses(60%) were used for data analysis. Compared to the previous reports, competitive bidding and shorter contract periods were preferred for purchasing food supplies. A dietitian, school staff, and food service staff participated in receiving and inspection together at 58.4% of the schools. An average score of the dietitians' awareness on the food quality standards was 3.28 based on a 5-point scale(1:strongly disagree, 5:strongly agree). Their awareness scores for the quality standards related to the genetically modified organism foods, organic foods, and pesticide residues were the lowest. The awareness scores increased significantly with their age(p<.001). In general, the food purchasing guidelines were used well at the schools ; the usage levels of the food quality guidelines and supplier selection criteria were significantly different by length of operation(p<.05) and dietitians' age(p<.05), respectively. The dietitians' perception score of the organizational collaboration related to purchasing was rated 3.46 and differed significantly by dietitians' educational background(p<.05). For improving food procurement management, standardized food quality and purchasing criteria need to be developed. As the demands on high quality food supplies increase for school food service, the dietitians should improve their knowledges on the food quality standards and implement effective and creative purchasing methods.

• Health Policy and Management
• /
• v.15 no.4
• /
• pp.26-45
• /
• 2005

The purposes of this study were to Identify the .level of measurement on quality Indicators and evaluate the existing indicators in order to determine the priority of quality indicators' application in Korean general hospitals. A survey was conducted using a questionnaire. The subjects were quality managers working at general hospital having over 300 beds. The criteria were relevance, reliability, precision, impact, application, and preference to evaluate quality indicators. According to these six criteria, each indicator was evaluated on a five point scale(5: excellent, 1: poor). The response rate was $40.4\%$. The hospitals have monitored the average of 3.8 indicators(median 4). The indicators such as return to operating room, unplanned readmission, cancellation of booked operations, death, hospital infection, cesarean section rate, volume per disease or procedure, readmission, re-operation, blood transfusion, and post-procedural complications were frequently measured. The top ten quality indicators in the evaluation by its relevance, validity, reliability, impact, preference and application were decubitus ulcer, clean wound infection, fall, unplanned return to operation room, transfusion reactions, foreign body left In during procedure, unplanned readmission, wound infection after contaminated surgery, postoperative hemorrhage/hematoma, and cesarean section rate in order. The high priority quality indicators frequently measured could be used as primary national indicators. Standardized guidelines about monitoring indicators and the utilization will preliminarily be needed to compare and reuse the data for various purposes and improve the quality of care continuously.

• Journal of Environmental Science International
• /
• v.12 no.3
• /
• pp.307-317
• /
• 2003

In this study, the material cycle model was applied to suggest alternative management of water quality for Jeju Harbor. The distribution of COD, DIN (dissolved inorganic nitrogen) and DIP (dissolved inorganic phosphorus) concentrations was reasonably reproduced by simulations on the model area of the Jeju Harbor using a material cycle model. The simulations of COD, DIN and DIP concentrations were performed under the conditions of 20∼100% pollution loadings reductions from pollution sources. In case of the 100% reduction of the input loads from Sanzi river, concentrations of COD, DM and DIP were reduced to 39%, 78% and 52%, respectively at Jeju harbor. In contrast, in case of the pollutant loadings reductions from sediment, the effect of DIN and DIP reduction relatively seemed to increase around the center of study area. The 95% reduction of the pollutant loadings from river and sediment is required to meet the COD and nutrients concentration of second grade of ocean water quality criteria.