• Title/Summary/Keyword: Criteria of Quality Management

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A Study of New Analysis on the Intimacy about Work of Art through Statistical Techniques (통계적 기법을 통한 예술작품의 친밀성에 대한 새로운 해석 연구)

  • Suh, Myung-Ae;Lee, Sang-Bok
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2006.04a
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    • pp.349-354
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    • 2006
  • We tried new interpreting about the work of art in this paper. The work of art respects the intention of the artist to make it and interprets intention until now. After critics distinguish by a period, an area that they set to philosophical thought which is the timex and interpreted. We set to each one subjectivity and interpreted between artist to make the work of art and appreciator. But in this paper, we tied various criteria which appreciates the work of art. We tried so that we presented the intimacy each other newly. Otherwise we tied with the subjectivity of the Individual and are the try to be an objectification low through statistical technique. We looked into the culture and art in the introduction and explain the discussion about the work of art interpreting which the main subject. We set the category 6 area, and explain an each criteria explanation and assessment method. We tried to propose new interpreting as the intimacy to be statistical technique result of the assessment analysis.

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Health Insurance Benefit Criteria and Quality Assurance Policies of Diagnostic Ultrasound Services in Other Countries (주요국의 초음파검사 시행현황과 질 확보방안)

  • Chung, Seol Hee;Lee, Hye Jin;Kim, Han Sang;Oh, Ju-Yeon
    • Health Policy and Management
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    • v.24 no.2
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    • pp.109-119
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    • 2014
  • In accordance with the government's plan to expand the national health insurance (NHI) coverage for severe diseases such as cancer, heart disease, cerebrovascular disease, and rare and incurable disease, the diagnostic ultrasound services have been covered by NHI from October 1, 2013. The quality is very important factor in providing diagnostic services because they influence on the diagnosis, treatment, and outcome of diseases. In particular, equipments and health care providers plays an important role in providing qualitative services. The purpose of this paper is to examine the major feature of ultrasound services covered by health security system and to review quality assurance policies in other countries such as Australia, Japan, the USA, and Canada. In addition, we assessed the implication of those policies. We especially put emphasis on the types and qualifications of healthcare professionals and measures to manage equipments. All countries have reviewed on policies to promote the quality such as educational requirements of professionals or restrictions on the duration of equipment usage. Various measures should be implemented to assure the qualitative ultrasound service.

The Policy Review and Water Quality Characteristics of National Fishing Harbors and Designated Ports in East Coast of Korea (동해안 국가어항과 지정항만의 수질특성 및 정책적 고찰)

  • Lee, Dae-In;Kim, Gui-Young;Moon, Ju-Hoon;Eom, Ki-Hyuk
    • Journal of the Korean Society for Marine Environment & Energy
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    • v.14 no.4
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    • pp.213-223
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    • 2011
  • The status and changes of water quality of national fishing harbors and designated ports in East Coast of Korea were analyzed to support establishment effective water environmental management. COD (Chemical Oxygen Demand) concentration was satisfied to designated water quality criteria in most areas, but TN (Total Nitrogen) and TP (Total Phosphorus) exceeded the criteria frequently. Also, peak concentration was summer in COD and SS (Suspended Solid), but winter in TP. Eutrophication index of Ganggu and Pohang (old) area were the highest. Pollution index by function of COD, TN, and TP of Ganggu, Pohang, Jumunjin, and Guryongpo was high with gradual increasing recently, on the contrary, that of Samcheok, Imwon, and Chuksan was decreased. Pollution index involving multi-indictors relation to organics and inorganics was necessary for water quality assessment. Designated water quality criteria needed to be improved because the criteria of Jukbyun and Chuksan was applied more strictly compared to the other regions although without difference of environmental characteristics. Furthermore, the criteria notified lately needed to be related to management pollutants from land-based sources. The continuous diagnosis and monitoring on sediment quality within the study area were necessary for prevention of water pollution and eco-friendly disposal of dredged sediment. Especially, monitoring of Designated Ports was implemented partially, however monitoring ratio of National Fishing Har-bors was 7% to whole part. Therefore, systematic and integrated environmental monitoring for ports and harbors with charge of national management was reestablished by strengthening and securing a legal basis.

A study on the effects of service quality and customer commitment on customer satisfaction -Case of the coffee shop- (서비스 품질과 고객몰입이 고객 만족에 미치는 영향 연구 -커피전문점 중심으로-)

  • Joo, Hyung-Joon;Cho, Jai-Rip
    • Proceedings of the Safety Management and Science Conference
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    • 2009.04a
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    • pp.511-521
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    • 2009
  • The purpose of this study was to variety of services criteria as Serqul in service quality on customer commitment the customer to take a look at the impact of the activities associated with customer loyalty Today, consumer needs are diversified, continually changing and differentiated. Under the market conditions of unlimited competition to satisfy those needs, businesses focus on relationship-building with customers, as well as on quality of Services. As a result, in this era of consumer-centered marketing, customer commitment is surfacing as a competitive edge that a company can benefit from for a long time.

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The Continuous Improvement, Innovation and Learning Concept Embedded in MBNQA Award (MBNQA상에 내포된 지속적 개선, 혁신과 학습 개념)

  • Chung, Kyu-Suk;Kang, Young-Tai
    • Journal of Korean Society for Quality Management
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    • v.35 no.1
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    • pp.73-80
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    • 2007
  • The learning, which is a view extended from and replaces the concept of continuous improvement, has become the very core concept in Malcolm Baldrige National Quality Award. The most potent one among 11 core values in MBNQA Model is 'organizational and personal learning'. Learning also plays a critical role to get the good scores for 6 categories except results category among 7 categories of MBNQA Model. But the concept of learning often has been overlooked by the people who are interested in the MB award or TQM. This paper reviews and analyzes the concept of learning in the MB criteria since it first appears in 1993 to enlighten the importance of learning.

Improvement Factors of Promoter Selection Evaluation Criteria for Build-Transfer-Lease Private Participation in Infrastructure Projects (BTL사업의 사업시행자 평가기준 개선 요인 분석)

  • Shin, Hyun-In;Park, Tae-Keun
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2006.11a
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    • pp.310-316
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    • 2006
  • Since 'Act on Private Participation in Infrastructure' were changed in January 2005, BTL(Build-Transfer-Lease) projects of Private Participation in Infrastructure was introduced in the domestic construction market for the purpose of providing public facilities with the public. Selecting the most qualified Promoter should be considered discreetly in BTL projects because BTL projects is for projects with approximately thirty year project life cycle, plan, construction, operating, maintenance and obviously the success of the project totally depends on the capability and role of Promoter. However, score for cost is likely to influence selecting Promoter to take the project. Accordingly, low bid contract with too much competition could decrease the quality of the construction plan and operating plan. Thus, this study did preliminary research and documents on problems of evaluation criteria for selecting Promoter in BTL projects, and proposed improvement factors by doing questionnaire over specialists of each field.

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An Analytic Network Process(ANP) Study on the Evaluation of Software Development Methods for Maintainability (유지보수성 목표하의 소프트웨어 개발방법 평가에 관한 실증연구 : ANP 기법을 중심으로)

  • Yoon, Min-Suk;Lee, Young;Sung, Sam-Kyung
    • Journal of the Korean Operations Research and Management Science Society
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    • v.24 no.4
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    • pp.141-156
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    • 1999
  • Recently expanded and enhanced software system inevitably demands serious managerial considerations on its maintenance cost. This study proposes a systematic and thorough assessment model for software development methods to the end of maintainability, incorporation ISO 9126 quality standards-based criteria. The Analytic Network Process (ANP) is employed in our model to find the effect of any dependency among the items of the criteria and the alternative methods. This study then applies the model empirically in order to evaluate the efficacies of the Structured Method and the Objected-Oriented Method. At first, this study performs the test on the existence and direction of any dependency under the three types of assumptions, and then determines the relative dominance of the two methods.

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Design of Vender Selecting System Application to Expert System (전문가 시스템을 응용한 외주 업체 선정 시스템 설계)

  • Kim, Young-Min
    • Journal of the Korea Safety Management & Science
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    • v.8 no.4
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    • pp.181-193
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    • 2006
  • The purpose of this thesis addresses a development of an expert system to support a decision making of the vender selection. The researches related to the vender selection problems have been studied and they provide 23 criteria to select proper venders. In this thesis, 8 criteria have been used to construct a knowledge base of the expert system. The system in this thesis consists of 6 steps in its procedure. Step 1 decides a specification that satisfies customer's needs and Step 2 chooses a part supplied by a vender. The type of an outside order is decided in Step 3 and some venders satisfying the customer's needs are selected in Step 4. Some of the venders chosen from step 4 which do not satisfy the fatal cirteria(that is Quality, Delivery, Price) can be deleted in Step 5. In the last step, 8 cirteria is used to select 3 venders according to their ranking. Consequently, this program provides for a man, who does not have the experiances, an efficient way to select appropriate venders in the vender selection problems.

Evaluating Service System Alternatives via a Computer Simulation-enabled MCDM Framework

  • Deng, Wei-Jaw;Pei, Wen;Tsai, Chih-Hung
    • International Journal of Quality Innovation
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    • v.8 no.2
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    • pp.100-114
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    • 2007
  • Decision makers in the service industry must effectively cope with queuing problems, service capacity optimization, service efficiency and service quality problems. This study proposes a computer simulation-enabled MCDM framework that integrates computer simulation analysis, Taguchi method, expert opinion and multiple criteria decision making (MCDM) to assist decision makers in coping with decision problems. In this framework, Taguchi method is adopted to reduce the time required for the simulation experiment. Computer simulation analysis is adopted to obtain useful information for rapid decision-making without interrupting actual production. MCDM is used to select the optimal alternative. The illustrative result is extremely promising.

A Comprehensive Model for Evaluating Internet Web Sites (인터넷 웹사이트의 포괄적 평가모형에 관한 연구)

  • 홍일유;정부현
    • Korean Management Science Review
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    • v.17 no.3
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    • pp.161-180
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    • 2000
  • The purpose of this paper is to propose an analytical model for evaluating Internet Web sites, that is comprehensive and flexible enough to accomodate different categories of Internet Web sites. This paper is intended to identify critical success factors of Internet Web sites to determine criteria for evaluating the Web sites, and use the criteria to develop a framework for comprehensive evaluation of Internet Web sites. The framework consists of eight categories, including design, business functions, trustworthiness, interface, technology, community, contents, and others. An empirical study designed to validated the framework has been conducted for each of the three Web site categories, including (1) information provision, (2) product sale, and (3) customer service. The results show that ‘content ’ is the most important for information provision Web sites, ‘trustworthiness’for product sale Web sites, and ‘design’ for customer service Web sites. The framework may be used not only as a tool to evaluate Internet Web sites, but also as a checklist to improve the quality of a Web site that is under development.

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