• 유통과학연구
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• 제14권10호
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• pp.59-72
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• 2016

Purpose - This study expands the corporate social responsibility (CSR) model and concepts by adding to it the concepts of corporate identity and public existence responsibility. Then, this study examines the structural relationship between corporate identity and public existence responsibility. This study contributes to expanding CSR to give customers a different perspective from previous studies in that it specifically measures corporate public existence responsibility, corporate identity, and corporate value creation and investigates the structural relationship. Research design, data, and methodology - This study addresses specific research questions. First, it asks whether non-financial performance is a component of CSR; second, it asks if the improvement in the corporate image should be treated as its corporate identity; and third, it tries to expand CSR concepts from corporate citizenship and public market awareness to public existence responsibility. The research hypothesis is formulated to confirm the relationships among CSR, corporate value creation, corporate identity, and public existence responsibility. Result - This study confirms that CSR has a positive correlation with corporate value creation and that CSR has a relatively positive correlation with corporate identity and public existence responsibility. Additionally, it confirms a positive correlation between corporate identity and public existence responsibility. However, corporate identity and public existence responsibility do not have an effect on corporate value creation. However, the influence of public existence responsibility confirmed the influence of corporate value creation through corporate identity as a mediating variable. Conclusion - This study argues that CSR produces more general performance including both financial and non-financial performance. It also confirms that the goals and performance of CSR can substitute for corporate value creation from general performance. It further confirms that public existence responsibility includes market public awareness, corporate images, and corporate associations. It suggests that corporations should see themselves as having public existence responsibility. Further, they should devise strategies to build corporate identities that associate with corporate goals and visions. Finally, this study contributes to the expansion of perspectives on CSR theoretical concepts and goals of performance of the corporation throughout the corporate value creation process.

• 동아시아경상학회지
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• 제5권1호
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• pp.10-26
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• 2017

This paper explains the concept of Economic Value Added (EVA) that is gaining popularity in India. We also examine whether EVA is a superior performance measure, both for corporate disclosure and for internal governance. Of late, companies in India have started focusing on shareholders wealth creation by adopting value-based models for measuring shareholder value that helps to align managerial decision-making with the firm preferences. In recent years, the EVA framework is gradually replacing the 'traditional' measures of financial performance on account of its robustness and its immunity from 'creative' accounting. Even though some leading Indian companies have already joined the band wagon of their American counterparts in adapting the EVA-based corporate performance systems, many other are hesitating as there is no strong evidence that the EVA system works in India. Till now, EVA disclosures are "not mandatory for the Indian companies." Also, we examine the value-creation strategies of selected Indian companies by analyzing whether EVA better represents the market-value of these companies in comparison to conventional performance measures. The study indicates that "there is no strong evidence to support Stern Stewart's claim that EVA is superior to the traditional performance measures in its association with MVA." As part of this study, we have also extensively surveyed the EVA disclosures in the Annual Reports made by the same sample group of 500 corporations from India.

• 한국콘텐츠학회논문지
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• 제18권4호
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• pp.369-379
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• 2018

본 연구는 사회적기업의 공유가치창출이 기업성과에 미치는 영향을 살펴보고, 사회적기업의 경쟁력 제고를 위한 정책방안을 마련하기 위하여 수행되었다. 주요 분석결과와 함의는 다음과 같다. 첫째, 사회적기업의 일반적 특성에 따라서 공유가치창출과 조직성과의 차이가 통계적으로 유의미하지 않은 것으로 나타났다. 즉, 사회적기업이 다양한 조직특성을 가지고 있지만 형성 또는 창출하고 있는 공유가치나 조직성과는 차이가 없는 것이다. 급격한 사회적기업의 증가에도 불구하고 공유가치창출과 조직성과의 차이는 없음을 알 수 있다. 둘째, 사회적기업의 조직성과에 대한 공유가치창출의 영향을 분석한 결과 사회적 성과에 대해서는 공유가치창출의 하위 요인 중에서 제품 시장 재인식과 지역클러스터가 정(+)적으로 유의미한 영향을 미치고 있었고, 사회적기업의 경제적 성과에 대해서는 공유가치창출의 하위요인 중에서 제품 시장 재인식이 정(+)적인 영향을 미치고 있었으며, 사회적기업의 전체 조직성과에 대해서는 공유가치창출의 하위요인 중에서 제품 시장 재인식과 지역클러스터가 정(+)적으로 유의미한 영향을 미치고 있었다. 사회적기업에서도 일반기업과 마찬가지로 공유가치창출이 조직성과에 영향을 긍정적인 요인으로 작용하고 있는 것이다. 향후 사회적기업에 대한 공유가치창출의 개념을 도입하고 이를 활성화하기 위한 정책적 노력을 통하여 기업성과를 개선하기 위한 노력이 필요할 것이다.

• Asia Marketing Journal
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• 제20권4호
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• pp.21-47
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• 2019

This study empirically examines the synergy effect of a corporate-level loyalty program on customer equity (CE) known as the lifetime value of current and future customers (Blattberg et al. 2009). A corporate-level loyalty program refers to a company-wide integration loyalty program at the corporate-level in which subsidiaries (multi-divisions) participate as program members. It does not merely examine whether there is an integration effect of a corporate-level loyalty program from the CE perspective, but it provides practical implications for a firm's strategic focus by identifying which value creation channels (i.e., acquisition, retention, and cross-selling), brand characteristics (i.e., size of the customer base before integration, diversity of products, and sales channel type), and consumer characteristics (i.e., customer relationship stage, transaction amount before integration, transaction period, and number of purchased brands) are affected the most by the synergy effect.

• 아태비즈니스연구
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• 제13권1호
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• pp.153-166
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• 2022

Purpose - ESG(Environmental, Social and Governance) rating is an indicator to predict the sustainable development and long-term value creation of enterprises, which is becoming more and more important. This study divided the ESG rating into each sector(E, S and G) to identify which ESG elements are effective in enhancing enterprise value according to the characteristics of the enterprise, which is different from previous studies. Design/methodology/approach - In this study, Bloomberg ESG Disclosure Score was used to empirically analyze the relationship between ESG ratings and corporate value by taking the listed companies of China's Shanghai Composite Index from 2017 to 2020 as the object. Findings - First, the relationship between ESG ratings and enterprise value shows a statistically significant positive correlation, which supports the results of previous studies. Second, the analysis results from the classification of ownership structure of enterprises (state-owned enterprises and non-state-owned enterprises) show that compared with state-owned enterprises, the ESG ratings of non-state-owned enterprises is more closely related to enterprise value. Third, the analysis of various industries (manufacturing and non-manufacturing) shows that compared with manufacturing, ESG scores of non-manufacturing has a more positive effect on enterprise value. Lastly, the analysis by industry type (heavy-contaminated companies, non-contaminated companies) confirmed that ESG scores of non-contaminated companies has a positive effect on corporate value than heavy-contaminated companies. Research implications or Originality - This study classified ESG evaluation grades(E, S and G) for listed companies in China and analyzed in detail how they affect corporate value according to corporate characteristics, drawing implications for what ESG indicators should be focused on to increase corporate value.

• 한국콘텐츠학회논문지
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• 제20권4호
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• pp.348-357
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• 2020

기업가정신에 대한 논의가 활발해지고 있지만 실제 중소기업이나 벤처기업에서 활용할 수 있는 방법론에 대해서는 많은 논의가 이루어지지 않고 있으며, 성과 측정이나 활용에 대한 연구는 부족한 실정이다. 따라서 본 연구에서는 중소기업이나 벤처기업에 적용 가능한 기업가적 지향성과 R&D 역량, 시장점유율, BSC 미래가치 창출 간의 관계를 실증 분석하였다. 한국직업능력개발원의 '인적자본기업패널(Human Capital Corporate Panel, 이하 HCCP)'중 최근의 7차연도(2017) 데이터를 SmartPLS3.0을 활용하여 구조방정식(SEM) 모형으로 요인분석과 가설 검증을 하였다. 실증 분석 결과 기업가적 지향성은 R&D 역량과 BSC의 미래가치 창출에 정(+)의 영향을 미치며, 기업가적 지향성은 R&D 역량을 매개로 시장점유율의 정(+)의 영향을 미쳤다. 반면에 기업가적 지향성과 시장점유율 간의 관계는 통계적으로 유의하지 않게 나타났다. BSC의 미래가치 창출도 기업가적 지향성과 시장점유율 간의 관계를 매개하지 못했다. 따라서 본 연구에서는 시장을 선도하는 기업이 되기 위해서는 구성원의 기업가적 지향성을 통해 R&D 역량을 키워나가는 것이 필요하다는 것을 증명하였다. 또한, 기존에 성과관리의 측정 도구로 사용된 BSC는 기업가적 지향성과 시장점유율간의 관계를 매개하지 못했다는 것은 시사하는 바가 크다고 할 수 있다. 혁신을 지향하는 미래의 기업들은 기업 수준의 기업가 정신을 측정하고 성과를 관리할 수 있는 새로운 지표에 대한 고민이 필요할 것이다.

• 한국정보시스템학회지:정보시스템연구
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• 제23권4호
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• pp.93-117
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• 2014

How can business ecosystems be a source of firm's competitiveness? Is corporate social responsibility (CSR) is an investment activity for building sustainable business ecosystems? The purpose of this research is to identify the relationship between CSR, social value, sustainable business ecosystems, and firm's competitiveness by introducing a mediating role of social capital. We conducted in-depth interviews with seven informants from two domestic firms and four oversea firms. Three propositions were drawn by analyzing qualitative data collected from the interviews and literature review. Various activities creating social value including CSR and CSV (Creating Shared Value) are positively associated with sustainable business ecosystems. Firm accumulates social capital of the business ecosystem through creation of social value. Finally, the social capital of business ecosystem has a positive influence on firm's competitiveness. Implications were suggested for academics and practitioners.

• 경영과정보연구
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• 제1권
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• pp.133-165
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• 1997

In the situation of Korean company today it is considered that the necessity of developing a corporate culture is not only more important than ever, but also indispensable to the organization management in the future. Focused on the development of corporate culture, the purpose of this study is to find out the influence of the direction of corporate culture development on its own strength. The method of this study is the empirical method based on theoretical one with the previous bibliographical studies. It is thought that in viewpoints of the culture pragmatists, the development of corporate culture means the intentional and systematic creation of culture. And, the direction of corporate culture development is thought as the management philosophy a corporate desires, or the desirous direction of corporate culture to express the management policy. According to the results of this study, it is found that the progressive direction of the corporate culture development has the most intensive influence on the various sides. Therefore, the management should research and develop the progressive value of culture more deeply, to get the effective development of corporate culture.

• 품질경영학회지
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• 제46권3호
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• pp.695-706
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• 2018

Purpose: This study investigates success factors of ENEX which is a leading company in the kitchen furniture industry in South Korea, based on the perspective of customer satisfaction and corporate social responsibility. ENEX has grown to a successful mid-sized firm with competitive technology as a result of pursuing customer-oriented management since its establishment in 1971. Methods: Recognizing the importance of customer satisfaction, this study analyzed several cases of customer-oriented management of ENEX and interpreted their findings. Results: The successful embedment of customer satisfaction DNA in the whole organization is a major success factor of ENEX. It has been applying 7 WISE policy to all business processes from the product development to after-service to create customer value. Also, top management has fully exercised leadership to make customer-oriented organization, leading to ENEX being a competitive firm to provide products and services which can impress customers. Conclusions: ENEX has conducted various social activities based on corporate social responsibility. This study would also provide meaningful insights to understand the importance of customer-oriented management.

• 한국전자거래학회:학술대회논문집
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• 한국전자거래학회 1998년도 학술대회지 vol.1
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• pp.27-43
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• 1998

현재, 우리 기업들에게 위기를 극복하기 위한 새로운 경영 시스템의 구축이 요청된다. 본고에서는 그 대안으로 가치 창출 시스템을 제시하였다. 그리고 가치 창출 시스템의 핵심 구성 요소인 시장 효율성, 자본 효율성, 인재 효율성, 운영 효율성을 달성하는 전략적 대안으로서 CALS를 제시하였다. 우리 기업은 CALS 구축을 추진하여 정보 기술과 경영 기술들을 융화하여 조직간 협력기반 형태로 사업하는 새로운 사업 모델을 창출하고, 그 과정에서 창출된 지식과 경험을 통해 자사내에 경쟁력 있는 경영 시스템을 재 구축해야 한다. 서로 다른 기업간에 협력적 기반하에 업무를 수행한 경험이 거의 없는 배타적 문화가 강한 현재 우리 기업의 여건상 CALS를 구축하는 데에는 전략적인 접근 방안이 필요하다. 그 방안으로 수직 통합화의 추구, CALS 추진 핵심 팀의 조직화, 제품과 프로세스의 동시 개발, 최고 경영자의 비전ㆍ전략 개발과 참여 구성원의 교육ㆍ훈련 실시가 필요하다.