• Smart Media Journal
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• v.11 no.10
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• pp.22-29
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• 2022

Voice interactions are particularly effective in applications targeting the digital underprivileged who are not proficient in the use of smart devices. However, applications based on open APIs are using voice signals only for short, fragmentary input and output due to the limitations of existing touchscreen-oriented UI and API provided. In this paper, we design a conversational voice interaction model for interactions between users and intelligent mobile/IoT applications and propose a keyword detection algorithm based on the edit distance. The proposed model and scheme were implemented in an Android environment, and the edit distance-based keyword detection algorithm showed a higher recognition rate than the existing algorithm for keywords that were incorrectly recognized through speech recognition.

• Journal of Digital Convergence
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• v.17 no.11
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• pp.517-522
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• 2019

In many businesses, chatbots enhance the user experience by providing the most immediate and direct feedback to user questions. The area of use of chatbots is growing. In this study, the three types of chatbot definition, command method, function, and platform are classified according to their distinct factors. In the process, the functional delimiter element is necessary for the Chatbot UX, which is a key technical element of the functional part of pattern recognition, natural language processing, semantic web, text mining, and context-aware computing. However, the limitations at this stage were also known. Based on this, we analyzed the chatbot's UX elements for Facebook, Skype, Telegram, and Google Assistant for a better user experience. Basic UI elements such as cards, quick response, command, and application of persistent menus are needed as user experience elements.