• Title/Summary/Keyword: Consumer Communication

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A Study on Preference of the Consumer for Multimedia Contents Service in Communication and Broadcasting Convergent Environment (통방 융합 환경 멀티미디어 콘텐츠 서비스를 위한 소비자 선호도 연구)

  • Kim Kwang-Yong;Kim Jae-Gon;Han Hyun-Soo;Park Sun-Young
    • Journal of Broadcast Engineering
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    • v.11 no.1 s.30
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    • pp.130-137
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    • 2006
  • In this paper. we introduce technologies that service multimedia contents (in brief, we call it UCA (Ubiquitous Contents Access)) to end consumer that have various communication terminal on communication & broadcasting convergence environment and propose system that this technologies are applied. Also, we analyzed relative advantage and playfulness of service technology that is looked in consumer side about proposed service technology. When analyzed relative advantage and playfulness in consumer's view point, proposed communication & broadcasting convergence service model could see that is worth service that consumer can prefer.

Linking Consumer Needs and Engagement Dimensions with Social Media Brand Pages to Brand Attachment Formation Process

  • Hong, Kyung-Wan;Kim, Hyeon-Cheol
    • International Journal of Internet, Broadcasting and Communication
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    • v.14 no.3
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    • pp.30-39
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    • 2022
  • This study investigates the influence of consumer needs pertaining to brand social media pages on the consumer brand attachment formation process. We collected 278 valid responses from females who have experienced the food brands' social media pages. Following the data analysis, we developed the results as follows. First, we examined the significant influence of attachment to brand social media page needs and socialization needs on consumer content consumption engagement and content contribution engagement on brand social media pages. Then we determined that consumer engagement significantly influenced consumer brand attachment. Finally, we found consumer consumption engagement exerted a significant mediation effect on the relationship between consumer needs and brand attachment. Based on the results, we outlined the potential theoretical and marketing strategy implications of this research.

A Development on Consumer Portal System based on Advanced Metering Infrastructure (Advanced Metering Infrastructure를 이용한 Consumer Portal 개발)

  • Jin, Sung-Il;Jung, Nam-Jun;Yu, In-Hyeob;Kim, Sun-Ic;Ko, Gong-Min
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.56 no.11
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    • pp.1903-1909
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    • 2007
  • As the electric power industry has been revolutionarily transformed such that the distributed energy resources have been interconnected with power systems and a variety of energy service providers have been appeared, the need of Consumer Energy Portal as a core of two-way communication and service infrastructure between power suppliers and consumers has been gradually increased. Consumer Energy Portal can be thought of as a combination of hardware and software enabling two-way communication between energy service providers and equipment within the consumers' premises or a physical and logical link between consumers' in-building networks and wide-area access networks. In other words, Consumer Energy Portal can make the way the power industry has been traditionally operated the web-based way, enabling two-way interactions between energy service providers and consumers and mutual networking between end users' equipment. Thus, Consumer Energy Portal can be a kind of Service portal that provides new value-added services and efficient power operations that in the past. In this paper, for ESPs' integrated resources management, demand side management and value-added service provision, we have established the two-way access network that can gather real-time metering data using ZigBee technology and control physically networked equipment.

The Increase of Consumer Activeness in Multi-dimensional Communication Network (입체화된 커뮤니케이션 네트워크에서의 소비자 능동성 증가에 관한 연구)

  • Choi, Min-Wook
    • Journal of Internet of Things and Convergence
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    • v.2 no.1
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    • pp.29-33
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    • 2016
  • This study aims to analyze the change in communication after the advent of internet in the viewpoint of multi-dimensional communication network, Especially this study tried to explain that the multi-dimensional communication network leads to p luralization of society. And it analyzed the increase of consumer activeness in commercial communication in multi-dimensional communication network.

A Study on purchasing, consumption and disposing skill of Adolescents and Related Variables (청소년의 구매기능, 사용기능, 처분기능과 관련 변수)

  • 박순덕;박명숙
    • Journal of Korean Home Economics Education Association
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    • v.11 no.2
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    • pp.65-76
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    • 1999
  • The purposes of this study are (1) to research the purchasing consumption and disposing skill of adolescents and related variables and (2) to provide some informations about the consumer education program and policy for adolescents. The survey of this study was conducted using questionnaires. The data used in this study included 649 adolescents in Phohang. The statistics used for data analysis were frequency distribution, mean, standard deviation, analysis of variance(ANOVA) with Scheffe'-test. T-test, Multiple Regression Analysis, using the SPSS Win program. The results of this research were as follows:1) Purchasing skill was different significantly according to sex, grade, mother’s educational level, the degree of keeping an account book, the degree of checking after using the pocket money, interest on the contents related with consumer’s daily life and communication about consumption with their friends and parents. Consumption skill was different significantly according to grade, amount of pocket money, the degree of keeping an account book, the degree of checking after using the pocket money, interest on the contents related with consumer’s daily life and communication about consumption with their parents. Disposing skill was different significantly according to grade, from of school amount of pocket money, the degree of keeping an account book, the degree of checking after using the pocket money, interest on the contents related with consumer’s daily life and communication about consumption with their parents. 2) The most influential variable of purchasing, consumption & disposing skill was ‘communication about consumption with their parents’ and ‘the interest on the contents related with consumer’s daily life’respectively.

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A Study on an effect of Online-Word-of-Mouth and Brand Relationship Quality on Consumer's decision making to purchase (온라인 구전과 브랜드 관계의 질적 요인이 소비자 구매 의도에 미치는 영향)

  • Bae, Soon Han;Jeon, Joong Yang;Park, Jong Soon
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.7 no.3
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    • pp.175-187
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    • 2011
  • People could be effected by other's recommendations when they are in making decision to buy something. This phenomenon was called as 'word of mouth effect' and proved to be very significant to change consumer's attitude because of a lack of information about products or services what they needed. And also there are two kinds of views about Brand communication. One is that Brand communication would be weakening due to less cost to search information. the other is that Brand communication would be strengthen because of a lack of sensibility to product. Therefore, the purpose of this study is to examine the function of online word of month and the effect of brand communication by adopting a concept of BRQ. As The results, First, Online word of mouth have significantly effected on consumer's attitude even though those information are all texts and have been suspicious if it is true or not. Second, consumer brand relationship quality have a influence on consumer's attitude. In conclusion, This study would give implications for companies to build marketing strategies.

The Ethics of AI in Online Marketing: Examining the Impacts on Consumer privacyand Decision-making

  • Preeti Bharti;Byungjoo Park
    • International Journal of Internet, Broadcasting and Communication
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    • v.15 no.2
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    • pp.227-239
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    • 2023
  • Online marketing is a rapidly growing industry that heavily depends on digital technologies and data analysis to effectively reach and engage consumers. For that, artificial intelligence (AI) has emerged as a crucial tool for online marketers, enabling marketers to analyze extensive consumer data and automate decision-making processes. The purpose of this study was to investigate the ethical implications of using AI in online marketing, focusing on its impact on consumer privacy and decision-making. AI has created new possibilities for personalized marketing but raises concerns about the collection and use of consumer data, transparency and accountability of decision-making, and the impact on consumer autonomy and privacy. In this study, we reviewed the relevant literature and case studies to assess the potential risks and make recommendations for improving consumer protection. The findings provide insights into ethical considerations and offer a roadmap for balancing the advantages of AI in online marketing with the protection of consumer rights. Companies should consider these ethical issues when implementing AI in their marketing strategies. In this study, we explored the concerns and provided insights into the challenges posed by AI in online marketing, such as the collection and use of consumer data, transparency, and accountability of decision-making, and the impact on consumer autonomy and privacy.

Effect of Sustainable Luxury Message Framing on Brand Evaluations

  • Eun-Jung Lee
    • International Journal of Internet, Broadcasting and Communication
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    • v.16 no.1
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    • pp.1-10
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    • 2024
  • The current study examined the causal relations among sustainable luxury campaigns' message framing types (negative vs. positive), sustainable brand image and perceived consumer effectiveness. The study tested the moderation of perceived brand luxury about the message framing types, sustainable brand image, and perceived consumer effectiveness. An online survey adopting luxury product is conducted with a total of 194 Korean consumers, testing the hypotheses. In the results, the message framing type is found to significantly affect perceived consumer effectiveness but not sustainable brand image. Perceived brand luxury significantly negatively moderates the relationship between the message framing type and perceived consumer effectiveness but not between the type and sustainable brand image. The results supported the positive influence of perceived consumer effectiveness on sustainable brand image. The moderation of perceived brand luxury was confirmed only for the relationship between the message framing type and perceived consumer effectiveness. The results empirically confirm that the message frame of luxury marketing could positively affect consumers' attitude formation, such as perceived consumer effectiveness, which is consistent with previous studies' research results. The results document that luxury brands using a negative message frame type had a more significant effect on perceived consumer effectiveness than the positive frame type. The findings contribute to the literature of new media-based sustainable marketing of luxury products as to how it affects consumers' brand evaluation and purchase intention, focusing on the causal relationships among the message-framing type of sustainable luxury marketing, sustainable brand image, and perceived consumer effectiveness. Given the increasing pursuit of sustainability in the luxury industry, the results contribute to deriving implications for sustainable marketing of efficient luxury brands.

A Study on the Job Description and Necessary Abilities for Consumer Affairs Department in Business (기업 고객상담실의 직무내용과 필요능력에 관한 연구 - 고객상담실 직원을 대상으로 -)

  • 이승신;이기춘;박명희;송인숙;이은희
    • Journal of the Korean Home Economics Association
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    • v.40 no.3
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    • pp.115-136
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    • 2002
  • The purpose of this study was to find out job description and necessary abilities for Consumer Affairs Department Service in business. This study was done using survey by mail to the representatives in Consumer Affairs Department in business. 354 representatives were used for the sample. The business was selected 32 among 107 in OCAP(Organization of Consumer Affairs Professionals in Business), from September 25 to October 5, 2000. The results were analyzed from 96 representatives, 23 business. The results of this study are as follows: 1. The degree of importance and participation on the job description in Customer Service Department was analyzed. The most important job was related to consulting. Consumer management and information collect & provision were next important job in consumer affairs. 2. When the degree of participation on the job description compared to the degree of importance, we found that the general level of participation on the job was a little lower than the degree of importance on the job. Especially, the biggest difference was found in the formation of focusing customer. The smallest difference was found in the field of consulting. 3. The most necessary ability for the representative of consumer affairs department in business was responsibility and sincerity, communication skill. The big difference of present ability and necessary ability of representative was persuasive power and communication skirt.