• 감성과학
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• 제18권4호
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• pp.47-58
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• 2015

Due to recent interest in user experience and its significance, much research surrounding this theme is now being conducted. If user experience is defined as the emotions and satisfaction the user feels while using the product, how much of such experience will contribute to the overall satisfaction of using the product? In this research, user experience during usage of a product and the satisfaction acquired by it were investigated. The same experiment was conducted in South Korea and the United States of America in order to get more generalized experimental results. Amongst the six representative user emotions expressed while using a product, 'Satisfaction in Usability', 'Discomfort or Displeasure', and 'Excellence' correlated the most. The above three factors were found to be of the most influence concerning satisfaction of the product. The significance of this finding is that aside from focusing on the attractiveness of the product's exteriors and design, one should be concerned on the ease of usage and effectiveness as well as usability of the product, all of which contribute to how efficiently a consumer will utilize the product.

• 한국식품영양학회지
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• 제24권3호
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• pp.329-339
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• 2011

The purpose of this study was to compare the effects of service failure magnitude on perceived justice, positive emotion, and revisit intention at restaurants between a collectivist culture(Korea) and an individualistic culture(United States). The results showed that the higher a customer's perception of service failure magnitude, the lower the perceived recovery justices in both cultures. The distributive, procedural, and interactional justices had a favorable effect on positive emotions in both cultures. Other findings revealed that interactional justice was the best predictor of revisit intention in Korea, while distributive justice was the best determinant of revisit intention in the United States. This research suggests that global restaurant managers need to understand how cultural orientation influences consumer perceptions of service failures in order to develop a highly targeted and effective service recovery.

• 감성과학
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• 제1권2호
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• pp.23-33
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• 1998

본 연구의 제 1보에서는 꽃문양 스카프 디자인의 두 레이아웃 변인 (모티브 크기와 반복 배열 방식)의 변화에 따른 소비자 감성을 실증적으로 분석하고,이러한 분석결과를 시장현황 조사 결과와 비교함으로써 꽃문양 스카프 디자인의 레이아웃에 대한 연구를 수행하였다. 제 2보네서는 제 1보의 결과를 토대로 하여, 소비자의 감성을 만족시키는 꽃문양 스카프 디자인을 위한 지침과 디자인의 프로토타입을 제시하고자 한다. 본 연구에서는 꽃문양 스카프 디자인의 레이아웃 기법이 감성에 미치는 효과에 대하여 실증적으로 접근함으로써, 스카프 디자인에 있어 레이아웃 기법 전개에 관련된 실증적 지표를 얻을 수 있었다. 또한 사변적 또는 미학적 접근이 주류를 이루었던 기존의 스카프 디자인 연구 분야에 새로운 접근방법을 제시함으로써 최근 주목받고 있는 감성과학 이론이 섬유 제품 디자인 개발에 유용한 방편으로 적용될 수 있는가에 관한 가능성을 타진하였다.

• 한국의류학회지
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• 제32권1호
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• pp.55-64
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• 2008

This study attempted to identify not only dimensions of clothing brand experience, but dimensions of perceived consumer-brand relationship. In addition, this study investigated the relationships among clothing brand experience, consumer-brand relationship and brand loyalty. 354 questionnaires were distributed to female and male respondents aged 20 to 30, and then analyed by SPSS and AMOS program. The results were as follows. First, it was identified that the dimension of clothing brand experience was composed of two dimensions; individual experience(personal dimension) and relational experience(social cultural dimension). Second, the type of consumer-brand relationship was found out as three dimensions; interdependence, love and passion, and partner. Third, these results showed that individual and relational experience of clothing brand was the most influential factor for love and passion dimension of consumer-brand relationship. Forth, love and passion dimension through clothing brand experience was the most influential factor for brand loyalty. Above results imply that the key of strong brand relationship lies in the emotion of love such as human relationship.

• 한국실내디자인학회:학술대회논문집
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• 한국실내디자인학회 2006년도 춘계학술발표대회 논문집
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• pp.125-130
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• 2006

The various kinds of consumption belong to a general category and at the same time the expression of most basic aspiration in the human life. Since the ancient times, the consuming activities have lasted with the other basic activities and the consuming space conducting consumption has developed as physical devices along with the human history. Those companies that have been given attention and getting favorable impression currently being selected by the consumers are now concentrated on the storytelling marketing. The storytelling marketing is that the emotion-oriented marketing activities give consumers the opportunities to enjoy the product contained stories to put the stories to marketing activities. It approaches to consumer with human story emotionally rather than rationally and heart rather than mind. Recently, the architecture has become artistic either it was linked and contacted media or part of marketing. We think that the story telling marketing is the eternal triangle among art, architecture and marketing that is a propensity or movement to interior at this time. I found out that the storytelling marketing methodology is able to touch the consumer's heart and stimulate consumption aspiration that makes new circumstances and experience expressing space. And for that, effective marketing methodology is to give the consumers a more exciting and enjoyable motivation in accord with the modern society to give companies positive image to customers and accordingly for the companies to gain profits. The story telling space that is filled with ideas which produce new circumstance and experience using the established narrative and theme will be required continuously and able to develop in the future.

• 한국감성과학회:학술대회논문집
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• 한국감성과학회 1998년도 추계학술발표 논문집
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• pp.273-277
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• 1998

The purpose of this study was to develop a large representative data base for jeans marketing strategy. This study was to survey brand awareness and analyze brand image and consumer's seeking image. The 700 questionnaires were distributed and 656 reliable ones were used for statistical analysis. A SAS statistical package including frequency table, factor analysis, analysis of variance, Duncan's multiple range test, Peason's correlation test was used. The results are as follows: 1. Brand awareness involves "brand recall" based on asking a person to name recalled first, and "brand recognition" based on asking to identify brand name from 30 given brands. The result indicated that "Levi" was dominant for brand recall and Guess was dominant for brand recognition. 2. Regarding the brand image, the result showed that "Vov" was best represented for sophisticated 8t trendy brand images, "Storm" for sophisticated brand image, "Jambangee" for reasonable price & comfortable brand images, and "Levis" for classic & design/color brand images. 3. As a result of factor analysis on consumer's seeking image, six factors(characteristic/gay, intelligent/sexy, feminine/sophisticated, active/functional, cute/young, simple/comfortable) were found. Several factors had a relationship with demographic variables, preferred design, fashion interest.

• 한국감성과학회:학술대회논문집
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• 한국감성과학회 2009년도 춘계학술대회
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• pp.177-180
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• 2009

This study investigates the perception of different fabrics by consumers when provided with a video clip with rustling sounds of the fabric. We utilized sportswear products that are currently on the market and evaluated the emotional response of internet shoppers by measuring the physiological and psychological responses. Three kinds of vapor-permeable water-repellent fabric were selected to generate video clips each containing the fabric rustling sound and images of exercise activities wearing the sportswear made of the respective fabric. The new experimental website contained the video clips and was compared with the original website which served as a control. 30 subjects, who had experience to buy clothing online, took part in the physiological and psychological response to the video clip. Electroen-cephalography (EEG) was used to measure the physiological response while the psychological response consisted of evaluating accurate perception of the fabric, satisfaction, and consumer interest. When we offered video clips with fabric's rustling sound on the website, subjects answered they could get more accurate and rapid information to decide to purchase the products than otherwise they do the shopping without such information. However, such rustling sounds somewhat annoy customers, as proved psychological and physiological response. Our study is a critical step in evaluating the consumer's emotional response to sportswear fabric which will promote selling frequency, reduce the return rate and aid development of new sportswear fabric further evolution of the industry.

• 감성과학
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• 제8권1호
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• pp.63-74
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• 2005

본 연구는 심미적 영향요소 중 하나인 단순$\cdot$복잡이 과연 선호도와 어떠한 관계가 있으며, 다른 심미적 차원들과의 관계를 정립하기 위한 초기 연구 과정 중 하나이다. '제품이 가져야 할 가장 기본적인 기능이 제품 형태에 표현될 때 과연 심미적 영향요소 중의 하나인 단순$\cdot$복잡이 그 기능 표현에 영향을 주는가' 그리고 '기능 표현, 단순 복잡 그리고 선호도와의 관계는 어떠한가'를 알아보는 데 그 목적이 있다. 이를 위해 선택된 제품들을 범주화하고 각 범주별 제품들을 대상으로 실험하여 범주별 성향을 찾고 이를 기본으로 디자인 프로세스에 적용하여 검증하도록 한다.

• 감성과학
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• 제25권2호
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• pp.55-70
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• 2022

In the 21^st century, the demand for eco-friendly leather, such as eco-leather and vegan leather, is steadily increasing. This study examines the influence of eco-friendliness on consumers' purchasing intentions and the possibility of eco-friendly changes in the fashion accessory market, which is dominated by leather material and leather substitutes. This study administered a questionnaire survey to 227 males and females between 20 and 60 years of age in Korea. With a 5-point Likert scale, data were collected on evaluation criteria when purchasing shoes and bags and purchasing intention of various leather substitute materials according to the democratic variables. The eco-friendliness attitude was divided into eco-consciousness and green behavior. As the eco-friendly attitude increased, most purchasing standards increased, but the purchasing criteria, such as trends, brands, and prices, did not correlate with the eco-friendly attitude. The eco-consciousness of a consumer had a high correlation with the design evaluation criteria, while the green behavior of the consumer aligned with durability and comfort criteria when purchasing a bag. There was a preference for recycled leather, vegetable leather, synthetic leather, and chemical leather, and the fabric type was ranked as natural fiber, biodegradable fiber, and synthetic fiber. Consumers with both green behavior and eco-consciousness are more likely to purchase biodegradable textiles and vegetable leather for the material of shoes and bags.

• 한국컴퓨터정보학회논문지
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• 제29권4호
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• pp.177-182
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• 2024

소비자의 많은 의사결정은 제품에 대한 감정적 반응에 일어나며, 마케팅에서는 이러한 다듬어지지 않은 반응을 정서(Affect)라고 칭한다. 정서에는 평가(evaluation), 무드(mood), 감정(emotion)과 같은 반응 유형도 있으나, 무의식적인 변화를 의미하는 감성(Sensibility) 또한 이에 포함된다. 선행 연구들에 따르면 기상요소들은 사람들의 이러한 감성에 영향을 미치며, 이는 기상요소들이 소비자들의 의사결정에 영향을 미칠 수 있음을 나타낸다. 본 연구에서는 기상정보와 SNS상의 텍스트마이닝을 통한 위치기반 텍스트 정보를 활용, 기상정보를 통한 감성 예측 모형을 만들어내고, 이러한 감성 모형이 실제 온라인 쇼핑몰 구매자들의 주소 정보와 매칭한 구매자들의 구매 시기 날씨 정보와 결합하여, 기상요소들이 구매자들의 구매 빈도에 미치는 영향을 살펴본다. 본 연구 결과 일 강수량, 합계 일조시간, 평균 지면 온도, 평균 상대습도를 사용한 모형이 온라인 구매 행위 빈도에 유의미한 결과를 나타내었다.