• 제목/요약/키워드: Consultation time

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Study on the development of convergent services for efficient medical consultation, tourism and interpretation

  • Park, Jong-Youel;Chang, Young-Hyun
    • International Journal of Internet, Broadcasting and Communication
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    • 제10권3호
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    • pp.98-103
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    • 2018
  • Globally, medical tourism draws attention as a national growth engine industry, and is actively expanding. Current medical tourism leans towards large hospitals making it difficult to attract new users. Users collect the information for medical tourism through various paths in order to receive medical consultations and customized tour services. To expand medical tourism to small and medium sized hospitals, it is necessary to have customized medical consultations, tours and interpreter services, which are the key elements of medical tourism. This paper suggests services that users can use to match medical consultations and find tours and interpreters they want at the same time. This paper suggests ways to provide integrated services based on the information experienced by users, combining the required items from the perspectives of each user, hospital and guide. To match the content provided by hospitals and guides with experience information from users systematically, this study suggests the convergence plan for a service model that can match the experience information between users and hospitals, between users and guides and between hospitals and guides systematically by operating the data in the universal container.

재난심리회복지원플랫폼 기술 연구 (Research on Disaster Psychological Recovery Support Platform Technology)

  • 오승훈;손동훈;유홍연;전은경;윤심권;양지원;임권섭
    • 전자통신동향분석
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    • 제37권5호
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    • pp.33-43
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    • 2022
  • We evaluated the problems of the current disaster psychological recovery support system of the Ministry of Interior and Safety for periodic infectious disease disasters, including COVID-19 (coronavirus disease 2019). The current disaster psychological recovery support systems are challenging to preemptively respond to infectious disease disasters over a wide range and for a long period. These result from the workforce shortage according to the face-to-face consultation method and the limited real-time application of consultation contents. Additionally, due to the workforce shortage, it is difficult to track those who have experienced disasters in the long term. Furthermore, most disaster psychology evaluation tools are for adults, and there are few evaluation tools for children and adolescents. This paper presents an advanced disaster psychological recovery support platform technology that can actively assist people in psychological recovery from disasters while mitigating these issues.

Factors That Influence Attitudes toward Advance Directives among Female Cancer Patients

  • Aeri Kim;Kisook Kim
    • Journal of Hospice and Palliative Care
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    • 제26권2호
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    • pp.80-94
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    • 2023
  • Purpose: This study aimed to identify attitudes toward advance directives (ADs) among female cancer patients and factors related to ADs. Methods: The study was conducted at a university hospital in Seoul from September 19, 2020, to January 20, 2021. The participants were 153 patients diagnosed with gynecological cancer or breast cancer. Data were collected using questionnaires and included general characteristics, disease- and AD-related characteristics, knowledge and attitudes about ADs, and attitudes about dignified death. Data were analyzed using the t-test, analysis of variance, and multiple regression analysis. Results: Only 2% of the participants completed ADs. The mean score for attitudes toward ADs was 3.30, indicating a positive knowledge and attitude toward dignified death. The factors related to attitudes toward ADs were attitudes toward dignified death (𝛽=0.25, P=0.001), experience discussing life-sustaining treatment (𝛽=0.17, P=0.037), preferred time to have a consultation about ADs (𝛽=0.19, P=0.046), intention to write ADs (𝛽=0.15, P=0.038), and Eastern Cooperative Oncology Group Performance Status (𝛽=-0.37, P<0.001). The explanatory power of these variables for attitudes toward ADs was 38.5%. Conclusion: Overall, patients preferred to have a consultation about ADs when they were still active, mentally healthy, and able to make decisions. Education about ADs should be provided to patients on the first day of hospitalization for chemotherapy or while awaiting treatment in an outpatient setting so patients can write ADs and discuss them with family and friends.

해양환경복원관련 사업에 따른 해역이용협의·영향평가의 문제점 및 개선방안 (The Problems and its Improvement of Sea Area Utilization Consultation and Impact Assessment for Projects Related to Marine Environment Restoration)

  • 이용민;전은주;이대인;김귀영
    • 해양환경안전학회지
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    • 제25권1호
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    • pp.34-44
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    • 2019
  • 해양에서의 이용행위가 최근 사회발전에 따라 점차 대형화, 다양화되고 있으며 이에 따라 해양생태계가 가지는 환경용량을 넘어서 해양생태계의 복원력 및 저항성, 항성상 등이 훼손 또는 저하되고 있다. 이로 인해서 생태계가 가지는 본연의 기능을 발휘하지 못하게 되고 이는 생태계의 서비스와 가치 하락으로 이어진다. 이에 따라 훼손된 생태계를 다시 건강한 생태계로 회복하고자 하는 인식이 증가하고 있으며 그 수단으로써 복원이 관심을 받고 있다. 복원사업이 점차 확대되는 시점에서, 복원사업의 해역이용협의 및 영향평가를 시행함에 있어 발생할 수 있는 다양한 문제점과 앞으로 나아가야 할 방향에 대해서 점검할 필요가 있다. 따라서 본 연구에서는 복원과 관련된 용어를 연구논문 및 보고서를 통해서 복원의 개념을 정리하였고 복원사업과 관련된 해역이용협의 검토 상황 및 복원사업의 현황을 살펴보았다. 또한, 복원사업을 성공적으로 이끌어 갈 수 있도록 해역이용협의서 상의 문제점을 사례조사를 통해서 고찰하였다. 이를 토대로 복원사업의 해역이용협의 및 영향평가에 있어 개선방안을 제시하고자 하였다. 이는 향후 정책 및 계획 수립 등에 있어 유용한 정보를 제공할 수 있을 것으로 판단된다.

영유아 상호작용 분석을 위한 정밀위치 모니터링 시스템 (Precise Position Monitoring System for Infant Interaction Analysis)

  • 박형근
    • 한국산학기술학회논문지
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    • 제20권12호
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    • pp.21-26
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    • 2019
  • 본 논문에서는 IoT 기술 기반의 명찰을 활용하여 영유아 교육기관 내에서 각 영유아의 개별적인 위치와 타 유아와의 근접거리 유지정도를 파악할 수 있는 실시간 모니터링 시스템을 구축하였다. 이 시스템은 정밀위치 추적 모듈, 게이트웨이 위치정보 산출을 위한 데이터 전송시스템, 서비스 플랫폼 서버, 영유아의 발달을 고려한 데이터 분석 처리 모듈로 구성하였으며, 각 영유아가 어떤 유아와 상호작용을 많이 하는 지에 대한 정보를 추출하고자 하였다. 본 시스템을 통하여 수집한 정보는 소외나 배척을 당하는 영유아뿐만 아니라 사회성 발달 측면에서 문제가 없는 영유아, 더 나아가서 인기가 많은 영유아들에 이르기까지 모든 영유아의 또래관계를 개선할 수 있는 중요한 정보로 활용할 수 있다. 또한, 교사는 영유아간의 근접거리 정보를 토대로, 긍정적인 상호작용인지 부정적인 상호작용인지에 대해 파악하고 이를 토대로 영유아의 또래관계 개선을 위한 교육이 가능하다. 이러한 결과를 학부모와의 상담 시 활용하고 본 시스템을 통하여 수집한 정보를 DB화하여 영유아 또래관계 개선을 위한 체계 구축이 가능하다.

음성 기반 상담의 품질 평가를 위한 자동화 기법 (A Method of Automated Quality Evaluation for Voice-Based Consultation)

  • 이건수;김중연
    • 인터넷정보학회논문지
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    • 제22권2호
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    • pp.69-75
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    • 2021
  • 언택트 시대의 시작으로, 온라인 산업의 성장 속도는 점차 빨라지고 있다. 온라인 산업이 성장할수록, 고객 관리에 대한 중요성은 높아지며, 그 접점에 존재하는 컨택센터 시장 역시 성장하고 있다. 언택트 시대의 주요 서비스 분야인 컨택센터의 업무가 노동 집약적이라는 아이러니를 극복하고 컨택센터 업무 효율을 증가시키기 위한 다양한 업무 자동화 기술 개발 연구들이 활발하게 진행되고 있다. 본 연구는 업무 자체는 정형적이지만, 그 중요성이 높아 업무 자동화의 효율이 높은 대표적인 컨택센터의 업무 중 하나인 품질평가 업무의 자동화 방법을 제안한다. 제안 방법은 채널 분리된 상담 내용 녹취 내용을 토대로, 음성 인식 결과를 획득한 뒤, 문장단위 발화 내용을 분석하여, 정량 평가 항목인 도입부 평가, 응대 중 경청과 침묵 평가, 그리고 마무리 평가를 수행한 후 수행 결과를 평가표에 맞춰 출력하는 단계를 따른다. 제안 방법은 전문가의 평가 결과 대비 92.7% 일치율을 보였다. 불일치 케이스의 경우, 주로 음성 인식의 오류에 기인한 경우였다. 따라서 음성 인식 결과의 신뢰도가 보장된다면, 본 논문에서 제안한 방법을 통해 자동화된 품질평가로 해당 업무 효율을 증대시킬 수 있을 것이다.

중소벤처기업부 상담업무 관리시스템 변화에 따른 그림자 노동 분석 (Analysis of Shadow Work by Changes in Ministry of SMEs and Startups Consulting Work Management Systems)

  • 안수진;고준
    • 정보화정책
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    • 제30권2호
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    • pp.86-108
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    • 2023
  • 본 연구는 중소벤처기업부의 상담업무 관리시스템 도입과 함께 코로나-19 이후 디지털 전환으로 비대면 상담(화상상담)의 증가에 따라 광주·전남 비즈니스지원단 상담위원들에게 발생하는 그림자 노동을 현상학적으로 설명하였다. 상담위원들의 새로운 시스템 사용 경험을 통해 사용기간, 사용 경험, 나이, 인식 등이 디지털 그림자 노동의 강도에 영향을 미칠 수 있음을 확인하였다. 디지털 그림자 노동이 선택할 수 없는 업무 영역에서 발생할 경우, 오랜 기간 지속적으로 사용하면 이들은 그림자 노동으로 인식하기보다는 기본 업무로서 당연한 일로 받아들였다. 반면에 새롭게 확장되는 화상상담시스템의 경우 부담감·불편함을 토로하는 상담위원들이 종종 있었으며 시간과 비용을 절약할 수 있음에도 불구하고 대면을 선택하는 경향을 보였다. 디지털 시스템의 성공적인 정착을 위해서는 그림자 노동을 최소화하기 위한 시스템 준비와 불편함, 부담감을 줄이는 방안과 적응 기간 등이 고려되어야 함을 실무적으로 제안할 수 있다.

서울시 환경영향평가 제도에 대한 연구 (A Study on Environmental Impact Assessment System of Seoul City)

  • 김임순;한상욱
    • 환경영향평가
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    • 제16권6호
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    • pp.467-483
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    • 2007
  • Environmental Impact Assessment (EIA) is a kind of planning technique to seek ways to minimize environmental impact, a scheme to encourage sustainable development. With the launch of the Ministry of Environment in 1980, the EIA was introduced in Korea. Its full operation was initially driven by regulations on documenting EIA reports in 1981, which was piloted as a decision-making scheme where final decision were made at the development department after considering opinions suggested by the Ministry of Environment. At that time, dominance of the economic logic overwhelmed environ-friendly opinions, but thanks to the fourth revision of the Environmental Conservation Law in 1986, private projects came to be included on the EIA list. This was a turning point for the EIA to become a regulatory system. Local governments are also conducting the EIA regardless of the national-level EIA. In order to prevent and resolve increasingly severe environmental problems in Seoul in advance due to various construction projects, the Seoul Metropolitan Government, for the first time as a local government in Korea, legislated city decrees to introduce the EIA which has been underway from September 1, 2002. In particular, the Seoul government, unlike the Ministry of Environment, has included construction works on the list of evaluation projects, adopting the scoping and screen procedure scheme. In addition, complementing operational setbacks, the city government has revised and implemented decrees and enforcement laws on the Impact Assessment on Environment, Transportation and Disasters by shortening the consultation period, eliminating the submission of reports on construction, and expanding the waiver requirements in consultation over the reports. Therefore, development measures for the EIA scheme of the Seoul Metropolitan Government will be the target of the research. To that end, the up-to-date data of the Ministry of Environment, the Seoul government and local governments was collected, and latest materials from the EU, previous research and the Internet were gathered for analyses. By doing so, the flow of the EIA was reviewed, and the EIA schemes of local governments under the national EIA were analyzed. Furthermore, based on the Seoul government's recent data on the EIA based on the decrees, the background and legislation of the Seoul government's EIA were analyzed along with the developments for the environmental organizations. Setbacks were derived from the implementation period, evaluation procedures, consultation period and details of the EIA, and corresponding development measures were proposed.

병원 임상영양사의 업무별 소요시간 분석: 서울 및 경기 일부의 상급종합병원을 중심으로 (Time Measurement Study of Certified Clinical Dietitians from Tertiary Hospital in Seoul and Gyeonggi-do)

  • 엄미향;박유경;이송미;차진아;이은;류은순
    • 대한영양사협회학술지
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    • 제21권2호
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    • pp.123-139
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    • 2015
  • The objective of this study was to document how clinical dietitians working at tertiary hospitals spend their time based on several categories of activities using a time measurement study. The questionnaires were distributed to 14 tertiary hospitals, and dietitians answered by classifying their work activities into several categories such as general care, indirect care, direct care, outpatient care, and food service management. A total of 129 clinical dietitians replied and their answers were analyzed according to the categories of activities. The times spent on the categories are as follows: general care (76.7 mins/day, 14%), indirect care (228.4 mins/day, 35%), direct care (120.1 mins/day, 22%), outpatient care (61.5 mins/day, 11%), and food service management (99.0 mins/day, 18%). The total working hours for dietitians was 590.0 mins, which exceeds the standard working hours of 540.0 mins (9 hrs) a day. From this study, we found that clinical dietitians spent very limited time on direct care. Times spent on activities were different according to type of employment and food service. Internship dietitians spent their more time on general care (P<0.001) while irregular dietitians spent more time on outpatient care (P<0.05). In contracted managed food service hospitals, clinical dietitians spent significantly less time on food service management (P<0.001). Regardless of doctors' order and consultation fees, clinical dietitians performed more than 95 percent of free consultation to patients. Entry-level knowledge and skills of dietitians working at hospitals are very important for quality service, but it is equally important to create an administrative and social environment that encourages clinical dietitian to spend more time on direct patient care.

병원약국의 외래조제업무에 대한 컴퓨터의 이용 (Utilization of Computer System for Outpatient's Dispensing Affairs in Hospital Pharmacy)

  • 노환성
    • Journal of Pharmaceutical Investigation
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    • 제23권2호
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    • pp.97-102
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    • 1993
  • Hospital pharmacy services are divided into dispensing affairs for inpatients and outpatients, pharmaceutical service, stock control, intravenous admixture service, drug information service, pharmacokinetic consultation service, education and research work, etc. But among those affairs, dispensing affair for outpatient is perceived as the most important work in Korea, because it is linked directly with hospital service for patients. Therefore, total computer system for dispensing area was adopted from opening point of hospital in 1989 in Asan Medical Center. Utilization of computer system for outpatient dispensing area is as follows; 1) Order communication system of prescription by Total Hospital Information System, 2) Automatic print-out system of direction for use by sticker connected with on-line net work, 3) Use of automatic tablet counting and packaging machines connected with on-line net work. Those computer system resulted in curtailment of pharmacy manpower and shortening of waiting-time for outpatient.

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