• 융합경영연구
• /
• 제9권2호
• /
• pp.21-31
• /
• 2021

Purpose: This study aims to provide marketing implications for training and face-to-face service employee communication by analyzing how communication by Korean crews at foreign airlines affects passengers' perception and how this perception relates to airline service quality and customer satisfaction. Research design, data: The collection of questionnaires for the demonstration in this study has collected 300 questionnaires for about a month for Korean passengers who are aware of the presence of Korean crew on board aircraft. Results: The study analyzed the relationship between the communication ability, customer satisfaction, and reuse intention of foreign airlines. An empirical analysis of the relationship between quality of airline service, customer satisfaction, and intention of re-use can suggest the following implications based on the language and non-verbal communication capabilities of the Korean crew working for foreign airlines. Conclusions: We studied the impact of communication between Korean crews working for foreign airlines on the quality of airline service, customer satisfaction and reuse intention. The Korean crew should also work for overseas airlines and consider communication as important and expand their overall foreign language education and communication skills to have a positive impact on not only Korean passengers but also their own citizens.

• 한국정보시스템학회:학술대회논문집
• /
• 한국정보시스템학회 1997년도 춘계학술대회논문집 지역정보단지 조성과정보기술의 활용
• /
• pp.271-285
• /
• 1997

This paper address the issues of satisfaction factors to measure the service quality in computer communication service users. In order to develope a satisfaction factors' model, we study appropriate quality factors of the service through the focus group interviews with service users, and surveys the quality levels that users have felt in services. It also analyzes the relationship between the user's quality level and the quality factors by the statistical analyses. Based on the optimal regression model, we suggest an appropriate satisfaction model in PC communication service areas. That model shows that most users are interested in the fare for use. Use-fare factor is the most powerful one to the satisfaction model. Second one is usefulness, next is correctness. But connect-status factor is the only negative one. Most users think that its factor is in the way of fluent communication. So to keep the competitiveness in the PC communication service, the sixth negative factor should be modified as soon as possible.

• 정보학연구
• /
• 제12권4호
• /
• pp.1-10
• /
• 2009

The robustness of communication service should be guaranteed to validate its security of the whole service not just high performance. One kind of practical test-beds is the chinese communication service based on SIM Card and GSM. In paper, we try to experiment the possibility of SIM cards clone in various mobile communications using 2G in china, and hence discovered the security vulnerabilities such as the incoming outgoing, SMS service and additional services on the mobile phones using clone SIM cards. The experiments show that chinese communication service should be prepared the Fraud Management System against the cloning SIM card. and furthermore, regulations related to the communication service should be tuned the realistic security environments.

• 한국의류산업학회지
• /
• 제14권3호
• /
• pp.413-422
• /
• 2012

This study is to verify the influence of salesperson's nonverbal communication on consumer emotions, and service quality in fashion shopping. This study sample is limited to Busan and Kyungnam Province's fashion shopping consumers. The responders included 239. Data were analyzed by frequency, factor analysis, and AMOS. As the results, kinesics, proxemics, paralanguage, and physical appearance are a major influence on positive consumer emotions that influence service quality. Kinesics and proxemics are a major influence on negative consumer emotions; however, paralanguage, and physical appearance are not a major determinant to influence negative consumer emotions; in addition, there is a direct link between negative consumer emotions and service quality. Also, consumer emotions mediated the relationship between nonverbal communication and service quality. Therefore, fashion firms should train employee manners to ensure that nonverbal communication is important in service encounters.

• 한국IT서비스학회지
• /
• 제13권3호
• /
• pp.333-342
• /
• 2014

As for the dimensions of service quality, reliability, responsiveness, assurance, empathy, and tangibles are the main factors that determine the company's service quality. To improve quality of service, companies emphasize the balance among the dimensions of service quality. These emphases improve definitely customer satisfaction and intention of reusing service, while communication at customer encounters give direct affects in customer satisfaction and intention of reusing service. This study shows how communications at customer encounters affect intention of reusing service and be affected by the dimensions of service quality. It especially analyzes how IT-based communications, one of physical one, such as phones, emails, messengers, and SNSs affect and be affected. In addition, it analyzes car repair service. This research uses a factor of communications at service encounter as for intermediate parameter and analyzes how it relates to dimensions of service quality and intention of reusing service. With following research model, it will analyze how IT-based communication affects intention of reusing service and be also affected by dimensions of service quality.

• 가정∙방문간호학회지
• /
• 제28권3호
• /
• pp.317-328
• /
• 2021

Purpose: The purpose of this study is to provide patient-centered nursing by comparing the patient needs, patient satisfaction, and communication type of nurses for patients admitted to integrated nursing care service ward and general ward. Methods: Data were collected by self-report questionnaires between September 7 and October 9, 2021. Patients were patients recruited from a hospital in D city, 100 each from comprehensive nursing care service ward and general ward. The data were analyzed using descriptive statistics, 𝜒²-test, t-test, ANOVA, and Pearson's correlation. Results: There was no significant difference in patient needs between the patients of integrated nursing care service ward and the general ward (t=-1.12, p=.263). However, patient satisfaction was higher among the patients in integrated nursing care service ward than in the general ward (t=-3.55, p<.001). Pertaining to the communication type of nurses, the informational communication type (t=-4.02, p<.001) and the friendly communication type (t=-3.92, p<.001) were stronger in the integrated nursing care service ward than the general ward. It was, hence, confirmed that the educational requirements were positively correlated with patient satisfaction in the reliability domain and technical-professional domain, and that the nurse informational communication type and friendly communication type had a significantly positive correlation with patient satisfaction. Conclusion: The expansion of the integrated nursing care service ward may be considered in the future, with an informational and friendly communication method as an effective response that can be adapted in practice as a reflection the type of communication among nurses.

• 한국통신학회논문지
• /
• 제26권7A호
• /
• pp.1275-1283
• /
• 2001

The purpose of this paper is to test whether prices of mobile communication service reflect their varying degrees of call quality, controlling for other service attributes. As, in fact, service is intangible goods difficult to measure its value, this paper makes use of econometric model, hedonic price analysis. Hedonic price analysis, has ever been applied in public or environmental economics, is employed and produces estimates of the prices (or the contributions toward the total price) for each characteristic. This paper applied hedonic technique to the value measurement of a service property for the use of Korean mobile communication. This paper uses actual transaction prices of mobile communication service to determine whether or not the market functions in pricing call quality of mobile communication service. Finally, this show that the willingness to pay of consumer increases as call quality increases and so market makes prices on call qualities. Thus, major concern in this paper is about value measurement o service quality, and also suggest of the possibility to determine call quality value (or price) of mobile communication service.

• 한국철도학회:학술대회논문집
• /
• 한국철도학회 2005년도 추계학술대회 논문집
• /
• pp.964-968
• /
• 2005

The standardization of information communication is doing a Internal each other connection and each other characteristic stability operation security in objective. From the low-speed network of the subway operation beginning currently it changes with the superhigh speed digital information transmission communication service environment which is a quality service, the hazard which plans the quality improvement of the efficient communication service use which hits to here and passenger service the standardization of the technical standard which stands and the improvement which hits to an engineering standard and facility must come to accomplish. The facility which existing is been old or the enclosure communication equipments which are insufficient. it improves, establishment itexpands efficiently, like this facilities it is stabilized and it is economic and rationally use maintenance it manages with the plan for the inside and outside of the country information communication relation technical standard and engineering standard service feature improvement and future expandability and economical efficiency, the possibility of having a pliability in order to be, rational technical standard and standard it takes a triangular position, efficient characteristic security of information communication service there is a place objective which promises the rational development of course city railroad communication system with character. Function improvement of enclosure communication base equipment, against an improvement and standardization plan it described trom the prosecution which it sees.

• 임상간호연구
• /
• 제22권3호
• /
• pp.368-378
• /
• 2016

Purpose: This research aimed at investigating the relationship among nurses' communication style, nursing service satisfaction, hospital service satisfaction, and intent to revisit the hospital. Methods: A correlational study was conducted including 270 family members of patients who were hospitalized in general wards in a general hospital in J city. Collected data were analyzed using SPSS 21.0 and AMOS 21.0. Results: Affective communication style demonstrated the highest correlation with intent to revisit the hospital, followed by informative communication style, and authoritative communication style. Nursing service satisfaction demonstrated indirect effect through the parameter, hospital service satisfaction to the intent to revisit the hospital. Hospital service satisfaction demonstrated direct effect influencing the intent to revisit the hospital. Conclusion: With respect to nursing service, affective communication style is important to promote intent to revisit the hospital. It is necessary to improve nursing service, since it is an important variable that can improve hospital service satisfaction and hospital revisit intent.

• 한국전자거래학회지
• /
• 제17권2호
• /
• pp.115-127
• /
• 2012

본 연구에서는 국가 간 이동통신서비스의 확산과정에서 국가 간 영향에 의해 한 국가에서의 확산성과가 다른 국가의 확산에 주는 영향을 분석하였다. 그동안 대부분의 이동통신서비스 확산에 대한 국가 간 비교연구들은 주로 국가별로 추정된 확산과정에 대해 사후적인 비교 분석이 일반적인 것에 반하여, 본 연구에서는 최근의 이동통신서비스의 확산이 국경을 넘어 영향을 미치고 있는 현실을 보다 적절히 설명할 수 있다. 본 연구에서는 이를 위하여 다국가 확산모형을 이용하여 한국과 중국, 미국, 일본, 홍콩 등 5개국에서의 이동통신서비스의 확산 과정을 분석하였다. 분석 결과 중국의 이동통신서비스의 확산은 한국, 미국, 일본, 홍콩 등 주변 국가들에서의 이동통신서비스의 확산에 유의한 영향을 받은 것으로 밝혀졌다.