• 산업경영시스템학회지
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• 제30권3호
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• pp.82-88
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• 2007

Service engineering is a new discipline which aims at basically understanding of service and a concrete methodology using engineering approach for service design. In this paper is introduced the serviset graph [7] which is a comprehensive concept to represent service products, processes, and operation activities. The proposed concept is a degree of commonality index in a service product in order to deal with service mass customization using the input-output analysis in economic model.