• The Journal of Information Systems
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• v.30 no.3
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• pp.65-91
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• 2021

Purpose In this study, we investigated the impact of perceived risk and switching costs on switching intention to cloud service based on PPM (Pull-Push-Mooring) model. Design/methodology/approach We focused on revealing the switching factors of the switching intention to the cloud services. The switching factors to the cloud services were defined as perceived risk consisting of performance risk, economic risk, and security risk, and switching costs consisting of financial and learning costs. On the PPM model, we defined the pull factors consisting of perceived usefulness and perceived ease of use, and the push factor as satisfaction of the legacy system, and the mooring factor as policy supports. Findings The results of this study as follows; (1) Among the perceived risk factors, performance risk has a negative effect on the ease of use of pull factors, and finally it was found to affect the switching intention to the cloud services. Therefore, cloud service providers need to improve trust in cloud services, service timeliness, and linkage to the legacy systems. And it was found that economic risk and security risk among the perceived risk factors did not affect the switching intention to the cloud services. (2) Of the perceived risk factors, financial cost and learning cost did not affect the satisfaction of the legacy system, which is a push factor. It indicates that the respondents are positively considering switching to cloud service in the future, despite the fact that the respondents are satisfied with the use of the legacy system and are aware of the switching cost to cloud service. (3) Policy support was found to improve the switching intention to cloud services by alleviating the financial and learning costs required for cloud service switching.

• Information Systems Review
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• v.17 no.1
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• pp.117-140
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• 2015

Cloud Computing has drawn attention as one of 10 IT strategic technology trends and has various advantages such as cost reduction and enhancing business flexibility. However, corporations hesitate to adopt the service because of unexpected risks. Especially compared to large firm, medium and small ones use public cloud that security risk is high. Meanwhile, real option strategy has drawn attention as the method to hedge uncertainty in IT projects. Therefore, in this study causal relationships among technical, security, relational, and economic risks of cloud service will be investigated. Eventually, this study investigates how those risks influence the intention to choose the real option about the cloud service. For this study, five hypotheses is drawn, and a survey is conducted about the medium and small firms which are currently using cloud service to examine hypotheses. Since the study is at organizational level, 287 questionnaire replies are recalculated to 120 firms. For statistical analysis, Smart PLS and SPSS Statistics18 are used. As a result, technical risk of cloud service has significantly positive influence on security risk. Second, security risk and relational risk of cloud service has significantly positive influence on economic risk. Third, economic risk of cloud service has significantly positive influence on the intention to purchase the delay option or abandon option. Based on this result, this research discussed practical and academic implications and the limitations.

• Journal of Information Processing Systems
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• v.10 no.2
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• pp.240-255
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• 2014

Cloud computing has increasingly been drawing attention these days. Each big company in IT hurries to get a chunk of meat that promises to be a whopping market in the future. At the same time, information is always associated with security and risk problems. Nowadays, the handling of these risks is no longer just a technology problem, with a good deal of literature focusing on risk or security management and framework in the information system. In this paper, we find the specific business meaning of the BMIS model and try to apply and leverage this model to cloud risk. Through a previous study, we select and determine the causal risk factors in cloud service, which are also known as CSFs (Critical Success Factors) in information management. Subsequently, we distribute all selected CSFs into the BMIS model by mapping with ten principles in cloud risk. Finally, by using the leverage points, we try to leverage the model factors and aim to make a resource-optimized, dynamic, general risk control business model for cloud service providers.

• Convergence Security Journal
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• v.15 no.5
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• pp.9-15
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• 2015

Cloud computing has emerged with promise to decrease the cost of server additional cost and expanding the data storage and ease for computer resource sharing and apply the new technologies. However, Cloud computing also raises many new security concerns due to the new structure of the cloud service models. Therefore, several cloud service certification system were performed in the world in order to meet customers need which is the safe and reliable cloud service. This paper we propose the new risk analysis method different compare with existing method for secure the reliability of certification considering public IaaS(Infrastructure as a Service) cloud service properties.

• Journal of Korean Society for Quality Management
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• v.41 no.3
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• pp.381-394
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• 2013

Purpose: Nowadays, Mobile Cloud Storage services are used widely. For sustainable use of this service, we need to determine what factors affect satisfaction. Therefore, the purpose of this study is to identify the factors that influence satisfaction. Methods: To analyze factors that influence satisfaction, this study sets the factors into three dimensions such as service quality, perceived risk, and individual characteristics and analyze the causal relationship between influence factors and satisfaction through Structural Equation Model. Results: The results of this study are as follows; among service quality, user interface and reliability influenced satisfaction, but adaptability did not have any influence. Perceived risk of illegal access had a negative influence on satisfaction, while perceived risk of privacy leakage did not have significant influence on satisfaction in perceived risk. At last, self-efficacy had a significant influence on satisfaction. Conclusion: We identified the influence factors that influence satisfaction. Our findings will be necessary for Mobile Cloud Storage service providers to strengthen their service.

• Journal of Information Technology Applications and Management
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• v.24 no.4
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• pp.117-131
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• 2017

We question whether Korean IT managers consider real options to reduce risks of cloud service implementation. This work investigates the impact of technology risk, relationship risk, economy risk, security risk upon the intention of IT managers to utilize abandon & expansion options. We also analyze moderation effect of centralization level of decision making between these risks and the utilization of real options. Using the survey questionnaire, we empirically find that technology risk, relationship risk and security risk have significant effect upon abandon option and technology risk, relationship risk, and economy upon expansion option. We also find the evidence that centralization level moderates some risks and the direction of moderation effect is to offset the effect of risks on intention to utilize real options.

• Journal of Korea Society of Industrial Information Systems
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• v.22 no.1
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• pp.105-116
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• 2017

In this Paper, We Empirically Investigated what kind of Risks Exist that Drive high Failure rate of cloud Services, and whether Perception of such risks leads to the Adoption of the Abandonment Option of cloud Services. Such risk Perception is the Individual-level Factor, and we Empirically Tested whether Organizational Contexts such as CEO's Innovativeness and Dandwagon Effect can Moderate the Positive Effects of such Individual-level Risk Perception on the Adoption of Abandonment option. We Collected Survey data from IT Professionals Working for the Small and Medium-sized Companies near Seoul and found that the Perceived Technical Risk and Economic Risk Influence the Adoption of Abandonment Option. Out of two Organizational Contexts, only CEO's Innovativeness Moderates the Positive Influence of Technical Risk on the Adoption of Abandonment Option. Organizational Factors Demonstrated very Limited Moderation Effect on the Influence of Individual-level Perception of Cloud Service Risk on the Adoption of Abandonment Option.

• Journal of Korea Society of Industrial Information Systems
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• v.22 no.4
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• pp.65-77
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• 2017

We Investigated the Two Additional Effects Regarding the Causal Relationship between the Perceived Risks of cloud Services on the Intention to use the Abandonment Option. First, we Empirically Tested the Moderation Effect of IS Maturity on the Causal Relationship between these Two Variables. Second, we also Investigated the Mediation Effect of Cloud Service Satisfaction on the same Causal Relationship. We could find the Moderation and Mediation Effect only on the Influence of Relational Risk (Which Occurs from the Power Abuse of Cloud Service Providers) on the Intention to sue the Abandonment Option. So, we have better Understanding when and how the Abandonment Option is Attractive in Reducing the Potential Influence of the Relational Risk in using the Cloud Services.

• Journal of Information Technology Services
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• v.11 no.1
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• pp.173-196
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• 2012

Cloud computing is provided on demand service via the internet, allowing users to pay for the service they actually use. Since cloud computing is emerging stage in industry, many companies and government consider adopting the cloud computing. Actually a variety of factors may influence on the adopting decision making of cloud computing. The objective of this study is to explore the significant factors affecting the adoption decision of enterprise cloud computing. A research model has been suggested based on TOE framework and outsourcing decision framework. Based on 302 data collected from managers in various industries, the major findings are following. First, the benefit factors of cloud computing service such as agility and cost reduction have direct and positive effects on adoption of the service. Second, lock-in as a risk factor of cloud computing service has a negative effect while security has not. Third, both internal and external environment factors have positive effects on adoption of the service.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.20 no.12
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• pp.2305-2309
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• 2016

Cloud Computing Service should support efficiency and stability. United States of America, for example, provides FedRAMP (Federal Risk and Authorization Management Program) accreditation to certify cloud computing service and hence growth of computing service industry is giving benefits of cost reduction and efficiency to companies. However, the use of computing service brings more risk than ever. Because cloud computing holds all the data of multiple companies, problems such as hacking bring out control loss of service and as a result total data of companies can be lost. Unfortunately, cloud computing certification programs do not have any good solutions for this data loss and companies may lose all the important data without any proper data backup. This paper studies such problems in terms of backup problem and provides Data Availability Zone solution for recovery and safe saving of data so that computing service can offer better efficiency and stability.