• International conference on construction engineering and project management
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• 2005.10a
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• pp.774-779
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• 2005

Client requirements is a concept with increasing interest in relation to several outcomes of companies, and in particular, in the event of apartment project that takes large share in the domestic construction industry, diverse angle of survey is performed to discover the client requirements and reflect them to the project to improve the quality. For this purpose, it is required to learn the client requirements and apply it in the apartment project, and the QFD (Quality Function Deployment) linked ROQ (Return On Quality) is a technique used in the manufacturing that surveys the client requirements to improve the customer satisfaction, and apply it to the quality improvement program to improve the profitability in this process. In this study, through the application of the ROQ process, the plan to improve the apartment quality management is presented. For this purpose, the consumer interview survey, FGI (focus group interview) survey and the client requirements are analyzed, and thereafter, through the interview with the specialist, the quality improvement program that enables the application to the product development of new apartment product is established. Through this process, the new apartment quality management improvement plan is presented.

• Korea Journal of Hospital Management
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• v.6 no.3
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• pp.5-24
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• 2001

The purpose of this study was to serve as a basis for providing quality medical service and mapping out consumer-centered marketing strategies to successfully cope with the rapidly changing medical environment and meet consumer needs, by examining what affected the satisfaction and revisit of health Promotion center Client. The subjects in this study were 186 of visitor to health Promotion center in a university hospital in the city of Busan. A survey was conducted with structured questionnaire from March 2 to 30, 2001. The collected data were analyzed with SPSS for Windows (ver10.0). For more statistical analysis, frequency analysis, component analysis, t-test, ANOVA and correlation analysis procedures were utilized. Results of the study can be summarized as follows: 1. Regarding demographic characteristics, 51.6% of the Client investigated were male, and 48.4% were female. The greatest number of them were in their 40s(38.9%). 86.5% were married, and 34.2% were self-employed. 44% were a high-school graduate, and the monthly mean income of 59.4% was one to three million Won. And, the residential area of 46.8%, the largest percentage, was a half-an-hour distance from health Promotion center. 2. The most common motivation of their selection of the health Promotion center was a recommendation by Staff and neighborhood(59.7%), followed by excellent facilities and services(17.2%), the tradition and reputation of the hospital(7.5%), and its publicity pamphlets(7.5%). 3. 45.9%, the largest percentage, acquired health-related information from their friends or acquaintances. 43.8%, the greatest percentage, visited there because they felt there's something wrong with their body. 53.4% worried about the possibility of being attacked by cancer, and 57.5% wanted to take a precise cancer examination. For health maintenance, 50.1% got regular exercise. Regular exercise was considered most crucial for health maintenance or promotion. 4. The largest reason they used that examination center again was the kindness of employees(52.7%), followed by the tradition and reputation of the hospital(21%) and excellent examination setting and equipment(10.8%). 5. By demographic factor, there was no significant difference between the man and women in satisfaction level with examination and expenses. The women expressed more satisfaction at facilities, and the high-school graduate group were more contented with expenses. 6. As a result of investigating their satisfaction level according to the motivation of selecting that examination center, the group that chose the center due to excellent facilities and services were more satisfied with examination and expenses. 7. As for the relationship of total examination satisfaction to revisit. intention, there was a higher correlational relationship between total health examination satisfaction and expense satisfaction. Especially, the more they were satisfied with examination, the more they were willing to revisit there for another examination.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.4 no.6
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• pp.1237-1252
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• 2010

This paper proposes an intelligent technique for data sharing and event transition among personal devices including smart phones, laptops, and desktops. We implemented the PES (Personal Event Service) system that proactively executes appropriate tasks across multiple devices without explicit user requests by sharing the data used by the user and recognizing user intention based on the observed actions of the user for specific devices. The client module of PES installed on each device monitors the user actions and recognizes the intention of the user. The server provides data sharing and maintenance for clients. The connection between client and server is established by Java RMI (Remote Method Invocation). A series of experiments were performed to evaluate user satisfaction and system accuracy, and the results showed that the PES system can proactively provide appropriate, personalized services with a high degree of satisfaction to the user in an effective and efficient manner.

• Proceedings of the KSR Conference
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• 2003.05a
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• pp.222-231
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• 2003

After the reform of rail industry, a system to evaluate service qualities is required for the continuous improvement of railway service and the strength of competitiveness. This research provides evaluation categories and indices which are considered to be suited to the evaluation of rail service qualities. This study provides 4 categories and 11 indices to assess the rail service qualities: provision-operation interval/average operation speed, reliability-regularity/operation cancellation rate, safety- train usage term/facilities for the weak, client satisfaction- easiness of reserving and purchasing of tickets/comfort of queuing facilities/ kindness of train crews/ pleasantness of trains/provision of information, etc.

• Fire Science and Engineering
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• v.22 no.2
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• pp.70-83
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• 2008

This study examine the factors of job satisfaction and searches wheather job satisfaction has relation to fire official's performance of work. The purpose of this study is suggest management that can promote job satisfaction of fire officials. This is based on the survey from fire officials in Daejeon metropolitian city. For testing hypothesis casual analysis is needed the major methods of this study is used factors analysis, correlations analysis, and multi regression analysis. Following are the major finds. There are statistically significant relations between 5 independent variables (job motivations, organizational management factors, staff management factors, work environment factors, human relations factors) and job satisfaction of fire officials. But, there are no statistically significant relations between demographic variable(gender, age, position, years of serving and job satisfaction).

• Journal of Korean Academic Society of Home Health Care Nursing
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• v.13 no.1
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• pp.5-15
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• 2006

Purpose : This study was done to examine the home care service provided by home care nurses and the level of client satisfaction in community. Method : Data were collected from 120 clients who received the home care service at the community home care service center in Pusan from 2th May. 2003 to 31th May 2003. The tool for measurement of satisfaction was composed of 16 items and was 4 score scale by Kim. Data were analyzed by using SPSS/WIN 10.5 program. Result: 1) 67.5% among 120 clients was over sixty years old and 30.6% of clients received home visits 20 times by home care nurse. 2) The total number of home care services was 15,783. And most of the clients received therapeutic nursing care. 3) The mean score of satisfaction on provided home care services was 3.31, among 16 items, "The home care nurses kept up the secret of patients and family" was the highest($3.67{\pm}0.48$). the total level of satisfaction of home care services was very high, with mean score $3.31{\pm}0.32$. Conclusion : The satisfaction level of home care services was very high. so we can expect that the prospect of home care services is very challengeable. Therefore we should try to expand the service recipients with promotional education to assure close ties with the public health centers for the continuous home care service linking and make more efforts to improve the quality of the service.

• Asia Marketing Journal
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• v.1 no.3
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• pp.53-78
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• 1999

Despite of the vibrant nature of the fitness industry, there has not been a sustained effort to understand the dynamics of the industry, particularly with reference to the quality of services offered in that industry. The purpose of this paper is to present a system based process model of quality in health/fitness services. The characteristics of the organization, the service employees and the client are the inputs into the service encounter where the service is produced (i.e., the throughput). The output is the quality of the service. The extent of quality perceived by both the service provider and the client is said to influence the satisfaction of the respective parties, and subsequent motivation to participate in the production of quality in the service. The model also suggests that physical environment as well as other customers and their behaviors influence customer perception of service quality. The quality of service is enhanced through the quality assurance practices of the organization and the feedback from client. Further, the input, throughput, and output in our model reflect (a) quality of the design of the service delivery system, (b) objective quality of the product, and (c) quality as perceived by client. The specific attributes of the design element (i.e., organization, service employee, and the client) are elaborated upon. It is suggested that the organization can assure quality by seeking feedback from clients and service employees, monitoring the service production phases, and managing inter-customer interactions.

• 대한예방의학회:학술대회논문집
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• 2000.10a
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• pp.105-105
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• 2000

• Journal of Korean society of Dental Hygiene
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• v.7 no.4
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• pp.419-431
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• 2007

The setting of dental hygiene clinics is very important to dental hygiene education, which is the place not only to educate students but also to care clients. The purpose of this study is to provide basic research material for improvement of dental hygiene care system in dental hygiene clinics by analyzing the client satisfaction. A questionnaire survey by means of self-entry method was conducted to find out satisfaction of the client, who was visited to the dental hygiene clinics in the department of dental hygiene, Yonsei University. An analysis of frequency, one way ANOVA and T-Test were performed through SPSS 12.0K program. 1. Most clients were mainly composed of students in Wonju College of Medicine. 2. The clients visited for scaling(85.8%) and oral examination(9.73%) were much than treatment(4.42%). 3. Clients aged 21 to 25 were relatively lower in satisfaction with the facilities, system, attitude than any other ages. 4. The dental hygiene students are the lowest group in satisfaction with the facility, system, attitude than medical and nursing students. 5. The clients satisfaction with dental hygiene clinics was decreased in reverse proportion to visiting frequency. 6. Most of the clients pointed out the problems of appointment system(54.0%) and fee(23.0%), which should be improved than any other operation conditions. 7. Most of the clients were not satisfied with chair time and pain during care. 8. Most clients recognized to receive the better care service than other dental offices(81.3%). Especially, they paid attention to oral health education using phase-contrast microscope. 9. Many clients were dissatisfied with facilities of the dental hygiene clinics(71.7%). The problems of appointment system(54.0%) and chair time of dental hygiene care services(63.6%) had also inconvenienced to clients. The dental hygiene clinics in school play a crucial role in dental hygiene education to foster the student to be competent as a professional dental hygienist in the future. Therefore, well-organized dental hygiene care program based on dental hygiene process is essential. It is also required to improve the environment of dental hygiene clinics including facilities, appointment system and fee etc.

• Journal of Digital Convergence
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• v.10 no.10
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• pp.383-388
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• 2012

The purpose of this study is to examine the eco-systemic factors that affect the care givers' job satisfaction, and to attain the real data that is useful for increasing the care givers' job satisfaction. The subjects were 195 care givers who involved in long-term care service center in D city. Collected date were analyzed through frequency, percentage, correlation and hierarchical regression analysis. The results are as follow. The factors that affect the care givers' job satisfaction are the age of care givers, the levels of self-esteem, the respect from client, and the levels of support received from friend. The implication of our findings is that for the puporse or increasing the care givers' job satisfaction, the education programs for the care givers and client are necessary.