• 제목/요약/키워드: Client Satisfaction

검색결과 168건 처리시간 0.025초

기술획득 전략에 따른 e-로지스틱스 통합화 방안 사례연구 (A Study on e-Logistics Integration Scheme Using A Strategy of Technical Acquisition)

  • 김종기;서장훈;박명규
    • 대한안전경영과학회지
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    • 제5권4호
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    • pp.117-130
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    • 2003
  • This paper examines to focus on General Strategy of e-logistics activity for SCM(Supply Chain Management) Build-up, especially the field service logistics Integration. And this research analyzes the case study(Business of Strategy Group Unit) Survey) involving effective logistics management that leads customer satisfaction, seeking to find out the key elements of competitive policy. Because problems arise from the differences between their goals and structures, which cause each sied to feel vulneralbe to opportunism or shirking of responsibilities by the other. The goal of a logistics system is to ensure that every family planning client always receives the contraceptives partner wants, and that they are in good condition and have not expired. In order to select, procure, and distribute the right quantities of the right contraceptives, managers of the logistics system must keep informed of the rates of use of each contraceptive and of the quantity of available supplies. As a result, We propose that a firm's e-logistics strategy is an important locus innovation and a crucial source of value creation for the firm its suppliers, partners, and customers.

Multi-Criteria Decision-Making Model Using Quality Function Deployment (QFD) Method for the Most Suitable Temporary Earth Retaining System

  • Jung, Bae Yu;Byung, Cho Han;Jin, Han Sang;Won, Kwon;Ho, Jo Jae;Youl, Chun Jae
    • 국제학술발표논문집
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    • The 6th International Conference on Construction Engineering and Project Management
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    • pp.620-621
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    • 2015
  • In this study, the multi-criteria decision-making model based on Quality Function Deployment Method is proposed. Multicriteria decision-making is an attempt to link QFD method with the TOPSIS. By this effort, a model that makes client's decision-making more rational and objective in design phase is suggested. The multi-criteria decisionmaking model confirming to the Owner's requirements will improve the productivity of the construction industry and the satisfaction of the customer. Further study extending the range of the requirements, not only the Owner's requirement will be necessary to cover the various factors as much as possible. And then, finally as a flexible platform to achieve a sustainable quality management, web-based multi-criteria decision-making model can be utilized by the relevant stakeholders simultaneously with the feed-back and sharing the necessary informations.

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척수장애 기혼남성의 성 적응과 삶의 질에 관한 연구 (A Study on the Sexual Adjustment and Quality of Life in Married Men with Spinal cord Injuries)

  • 김영희;조복희
    • 재활간호학회지
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    • 제3권1호
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    • pp.27-42
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    • 2000
  • The purpose of this study was to identify the degree of sexual adjustment and quality of life in married men with spinal cord injuries and to furnish primary data to sexuality rehabilitation nursing practice which can lead to ideal sexual life and quality of life those men with SCI. Seventy married men with SCI were conveniently sampled in Kwangju, Suncheon, Mokpo and Seoul for responding the questionnaire, which was based on this research. With the research scale, SIS (Sexual interest and satisfaction) by Siosteen et al.(1990) and SB(Sexual behaviour) by Kreuter et al.(1996) were used for the measurement of sexual adjustment. And, for measuring quality of life was used SCI QL-23(Spinal cord injury of life-23) scale by Lundqvist et al.(1997). Data were collected from January 20 to March 20, 1999, using a structured questionnaire. A hundred volumes of questionnaire were used. and 85 volumes were collected, 70 volumes were used as research data after excluding 15 volumes unsuitable to data analysis. The obtain data were analysed using percentage, t-test, ANOVA, Duncan test, and Pearson's correlation by SAS PC+ program. The results were as follows: 1. The mean score of sexual interest and satisfaction of the subjects was 8.42. out of 18. The ways of their sexual behavior after spinal cord injuries were embracing and caressing (62.9%), kissing(58.6%), caressing breast with hands (55.7%), caressing breast with hands (52.9%), caressing genitals with hands (37.2%), caressing genitals with mouth(30.0%) and sexual intercourse (18.6%). The mean score of quality of life was 52.53 out of 100. 2. Age(F=3.24, p=.045) and caregiver (F=4.02, p=.022)were major variables which reveals significant differences in terms for sexual interest and satisfaction. The later results on Duncan's test showed that subjects who were in their 30s or 40s were significant higher than subjects whose age were in their 50s in their sexual interest and satisfaction. Also subjects with their spouse's care or mother's care were higher than those with other's care. 3. Subjects with incomplete paraplegia were higher than those with the complete paraplegia in sexual interest and satisfaction (F=3.01, p=.036). 4. Variables that showed the significant differences in the quality of life were education(t=2.860, p=.007) and period of marriage(t=2.125, p=.037). and occupational status(t=-2.161, p=.034). High school graduates, those who married before spinal cord injuries and those who didn't have occupation were higher than the other subjects. 5. Variables that revealed significant differences in the quality of life were time passage after spinal cord injuries(F=8.72, p=.001) and injured level of spinal cord(F=3.32, p=.042). Duncan's test showed that subjects who had lived for less than 4 years were higher those with time passage of 5-9 years and 10 years. Also subjects with lumbar injuries were higher than those with thoracic injuries in terms of quality of life. 6. There was negatively correlated between sexual interest and satisfaction and quality of life(r=-.256, p<.05). As a result of these findings sexuality rehabilitation for individuals with SCI was very important issue for their quality of life. Thus, registered nurses who care clients with SCI should activily participate in the client's sexual needs. Also, various sexual behaviors as well as sexual intercourse should be encouraged for the sexual adjustment of client's with SCI.

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장애인과 가족의 자발적 문제해결증진을 위한 모바일 상담 프로그램 개발 (Development of mobile counseling program for the promotion of voluntary problem solving of disabled persons and families)

  • 조남옥;조규락
    • 컴퓨터교육학회논문지
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    • 제20권3호
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    • pp.47-57
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    • 2017
  • 본 연구의 목적은 장애인과 가족이 생활전반에서 오는 문제를 자발적으로 해결하기 위한 도구로서 모바일 상담(MDFC) 프로그램을 설계하고 개발하여 효과를 탐색하는데 있다. 이를 위하여 교육 프로그램의 설계모형(ADDIE)을 기반으로 상담 프로그램을 설계하고 개발하였다. 프로그램 내용은 장애인과 가족의 요구조사 내용과 상담 프로그램의 선행연구에서 추출하여 구성하였다. 개발된 상담 프로그램의 특징은 첫째, 장애인과 가족이 언제 어디서나 상담 프로그램에 자발적으로 참여하여 현실적인 문제나 내재화된 문제를 해결할 수 있다. 둘째, 개발된 상담 프로그램의 채팅상담은 내담자의 시간과 채팅 프로그램 선택의 자율성이 주어진다. 셋째, 개발된 상담 프로그램은 상담자의 온라인 심리검사 추천과 연계로 모바일 상담에서도 내담자의 객관적인 자료 확인이 가능하다. 또한 개발된 상담 프로그램의 효과는 내용구성, 상담절차, 고민해결, 사용설명서, 추천, 정보수집의 만족도가 높았고 상담만족도, 상담접근성은 매우 높게 나타났다. 이러한 연구결과는 향후 모바일 상담 프로그램의 발전방안을 제안하는데 있다.

개체 타입별 분할공간을 이용한 웹 프락시 캐시의 대체 알고리즘 (Web Proxy Cache Replacement Algorithms using Object Type Partition)

  • Soo-haeng, Lee;Sang-bang, Choi
    • 한국통신학회논문지
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    • 제27권5C호
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    • pp.399-410
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    • 2002
  • 웹 캐시는 클라이언트와 서버사이에 위치하여, 대리자의 역할을 하는 프락시 서버의 기능적측면의 다른 이름이다. 클라이언트와 프락시 서버사이는 주로 LAN을 통해 연결되므로 넓은 대역폭을 갖게 되지만 웹 캐시의 저장공간은 한정되어 있으므로 웹 캐시내에 존재하는 개체들은 대체 알고리즘이라는 어떤 규칙에 의해 새 개체를 위한 공간확보를 위해 삭제되게 된다. 대부분의 대체 알고리즘들은 성능평가기준인 히트율과 바이트히트율 중 단지 하나의 성능평가기준만을 만족하던지, 때때로 어느 한 기준도 만족시키지 못한다. 본 논문에서 우리는 히트율과 바이트히트율 모두에서 높은 성능을 나타내는 두 가지의 대체알고리즘을 제안한다. 첫 번째 알고리즘은 기본모델로서, 캐시를 파일타입에 따라 적절히 분할시킨다. 두 번째 알고리즘에서는 2-레벨의 캐시구조를 사용한다. 상위레벨캐시는 기본 모델에서처럼 운용되고, 하위레벨캐시는 공유공간으로서 모든 타입의 개체들을 집합적으로 수용하게 된다. 트레이스-드리븐 시뮬레이션을 사용하여 히트율과 바이트히트율을 측정함으로써 제안 알고리즘들의 성능을 평가하였다.

성 재활 교육이 척수장애인의 성 지식과 성 적응에 미치는 효과 (The Effect of Sexual Rehabilitation Education on the Knowledge and Adjustment of Sexual of Spinal Cord Injury Clients)

  • 김은경;이향련
    • 재활간호학회지
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    • 제3권2호
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    • pp.127-140
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    • 2000
  • The purpose of this study is to identify the effect of sexual rehabilitation education on the knowledge and adjustment of sexual of spinal cord injury clients by the method of nonequivalant control group pretest-posttest group. The data were collected from Jan. 19 though Feb. 16, 2000. The experimental group was 26 spinal cord injury client from one rehabilitation center, and the control group was 26 spinal cord injury client from two rehabilitation center. Sexual rehabilitation education was done with manuals, videotapes and chart. Education time was 120 minutes a week for 2 weeks. The study tool was about Sexual Knowledge, designed Song, Chung Sook(1990) and SIAC(Sexual, Interest, Activity, & Satisfaction) designed Kruter, Sullivan, Siosteen(1994) translated by Kang, Hyun Sook, Koh, Jung Eun, Suh, Yeon Ok, Yee, Oon Hee(1999). The collected data were analyzed SPSS program. The Data were analyzed descriptive statistics and $X^2$ test, Pearson's Correlation Coefficient, t-test, F-test (ANOVA), Duncan's multiple comparison test. The result were as follows. 1. The first hypothesis was accepted : The group educated about sexual rehabilitation has more sexual knowledge than those of the uneducated group(t = 7.412, p = .001). 2. The second hypothesis was accepted : The group educated about the sexual rehabilitation has more adjustment of sexual than those of the uneducated group(t = 5.524, p= .001). 3. The third hypothesis was accepted: The higher sexual knowledge state, the higher sexual adjustment(r= .449, p= .003). According to results, sexual rehabilitation education helps Spinal cord Injury Clients to gain knowledge and adjustment of sexual.

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현상학적 접근을 통한 노인의 삶의 경험 (Phenomenological Study of the Lived Experience of Elderly People)

  • 황보선;신유선;윤석옥;이지현;정경임;김정순;김이순;김복용;강영미
    • 지역사회간호학회지
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    • 제6권2호
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    • pp.133-160
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    • 1995
  • The purpose of this study was to understand the structure of the lived experience by poor elderly people. The research question was 'What is the structure of the lived experience of life of a poor elderly people.' The sample consisted of 21 single poor elderly persons in Pusan. The unstructured interviews were audio-recorded and analyzed using the Van Kaam method. This study was 368 responses which yielded of descriptive expressions and priority classifications. The result generated 74 common elements, 18 syntheses of hypothetical definitions and 5 identifications of the structural definition. The structural definitions and hypothetical definitions were as follows; 1. physical discomfort ; complaints of severe pain ; dysfunction of physical organs 2. emotional cognition ; despair ; resignation ; attitude toward death 3. support system ; interaction with family ; thinking about God ; economical difficulties ; expectancy of social services ; opinions about health service ; leisure ; interaction with neighborhood ; dissatisfaction due to inadequate environment 4. past reminiscence ; negative reminiscence of one's past ; past regret ; positive reminiscence of one's past 5. desire ; desire of unrealization life ; self satisfaction The significance of this study for nursing are; Comprehension of the lived experience of client and identification' of nursing approach method concerning the lifestyle of client.

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간호대학생의 윤리적 가치관이 환자안전에 대한 태도에 미치는 영향 (Influences of Ethical Value on Attitude toward Patient Safety in Nursing Students)

  • 박미화;전수진
    • 디지털융복합연구
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    • 제17권10호
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    • pp.283-291
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    • 2019
  • 본 연구는 간호대학생의 윤리적 가치관이 환자안전에 대한 태도에 미치는 영향을 규명하고자 시도된 서술적 조사연구이다. 연구대상자는 S지역 2개 대학의 간호학 전공 4학년 학생 179명이며, 2017년 8월 21일부터 9월 15일까지 설문조사 하였고. 수집된 자료는 SPSS 24.0 Version을 이용하여 분석 하였다. 연구결과 연구대상자의 환자안전에 대한 태도 수준은 3.74점으로 중간단계였다. 윤리적 가치관의 대상자관계영역과 간호업무영역, 협동자관계영역은 환자안전에 대한 태도와 양의 상관, 인간생명영역은 음의 상관이 있는 것으로 나타났다. 환자안전에 대한 태도에 유의하게 영향을 미치고 있는 변수는 일반적 특성의 학업성적, 전공만족이며 윤리적 가치관의 하위영역인 대상자관계영역, 인간생명영역, 간호업무영역이었고 이들 변수의 설명력은 38.6% 이었다. 이러한 결과가 간호대학생의 교육 정책 개발 시 고려되어야하며 추후 효과 검증을 위한 연구가 요구된다.

일개 시지역의 가정간호 수혜자들의 만족도 조사 (A Survey on Clients' Home Care Satisfaction in Taejon City in Korea)

  • 김선숙;소희영;이태용
    • 가정∙방문간호학회지
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    • 제5권
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    • pp.73-83
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    • 1998
  • This study enrolled one thousand five hundred twenty one clients that were receiving home care services at five health centers and a home care services center in the city of Taejon from November 17 through December 7, 1997. The purpose of this study was to analyze satisfaction levels, general characteristics and efficacies, of the client served home care. The main results were as follows; The age group of most of the subjects was 70-79 years: 76.9% of them were female and 87.3% were over 65 years. In education variables, over 90% of the clients were below primary school. In marital status variables, 63.4% of them had no spouse, 57.5% of them were widows and widowers. In living arrangement variables, alone(35.8%) was the most. In insurance status variables, medical aid(69.9%) was the most. In household income variables, below 000 won(72.6%) was the most. In hospitalization variables, 53% of the clients had no hospitalization. The satisfaction level of home care service of male and female was similar. The older the age, the higher the satisfaction level. The satisfaction level of the group having religion was higher than the group having no religion and the Christianity group had the highest satisfaction level(p<0.001). In education variables, the over high school group was the highest satisfaction level(p<0.01). In living arrangement variables, the other (sisters or neighbors etc.) group indicated the highest satisfaction level(p<0.001). In insurance status variables, the other group(except for medical aid) was the highest satisfaction level(p<0.001). In household income variables, below 390,000 won was the highest satisfaction level(p<0.001). In hospitalization variables, 'over 4 times' group indicated the highest satisfaction level (p<0.01). Home care took place more in health centers than in home care services center. In frequency of home care per month three times was the most. In opinion of home care frequency per month 82.8% of the people answered 'proper'. A lot of present illness was neuralgia, arthritis, digestive disease, hypertension & CVA. In contents of home care services variables, education & counselling was the most and medication was second. In duration of illness variables, over 10 years was the most. In place of treatment before home care service variables, hospital(57%) was the most. In illness condition after home care variables, 'moderate' was the most and 'much better'(85.5%) was second. In help of home care variables, 'much help'(71.5%) was the most and 'moderate'(28.1%) was second. In contents of counselling variables, treatment method of illness was the most. Home care services center indicated higher level of satisfaction than health center(p<0.001). In opinion of home care frequency per month variables, 'less' was the highest satisfaction level (p<0.001). In duration of illness variables, below one year was the highest and over 10 years was second(p<0.001). In place of treatment before home care service variables, health center was the highest (p<0.001). In illness condition after home care variables 'much better' was the highest and 'worse' was second (p<0.001). I n help of home care variables, 'much help' was the highest (p<0.001). In contents of counselling variables, cause of illness was the highest(p<0.001). According to the 14 items which consisted of 3 point scales the total level of satisfaction of home care service was very high, with total mean score 36. According to the above results, most clients taking home care services are satisfied. However, organization and a fund are required to support high quality home care services to those who need them. Furthermore, a follow-up survey should be accomplished to evaluate the status of clients.

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비자발적 내담자의 성공적 상담을 위한 활성화 요인에 관한 연구: 군 장병을 대상으로 (A Study on the Contributing Factors of a Successful Counseling for the Non-Voluntary Clients; Focusing on Military Servicemen)

  • 정용철;양재혁
    • 한국산학기술학회논문지
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    • 제21권8호
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    • pp.256-266
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    • 2020
  • 본 연구는 비자발적 내담자인 군 장병들의 상담에 대한 만족도를 향상시키기 위해 상담자의 태도와 상담실의 환경적 요인 중 어떠한 것이 중요한지에 대해 살펴보고자 한다. 연구대상은 병영생활을 하고 있는 군 장병 488명으로 설문조사를 실시하여 SPSS 23.0과 AMOS 23.0을 이용하여 자료를 분석하였다. 연구의 결과는 다음과 같다. 첫째, 상담자에 대한 태도인 공감적 이해, 수용성, 외양적 태도, 자기노출, 지시성은 상담만족도에 모두 정적인 영향을 미치는 것으로 나타났다. 둘째, 상담실의 환경적 요인인 접근 용이성, 미적 매력성, 청결성, 편의성, 쾌적성은 상담만족도에 모두 유의한 정적인 영향을 미치는 것으로 나타났다. 셋째, 군 장병의 계급에 따라 상담자의 태도, 상담실의 환경적 요인, 상담만족도의 차이를 검증한 결과, 상담자 태도의 자기노출 하위요인을 제외한 모든 요인에서 유의한 차이가 있는 것으로 나타났다. 따라서 앞으로 내담자인 군 장병의 상담만족을 높이기 위하여 노력하고 있는 상급부대에서는 장병뿐만 아니라 서비스를 제공하는 병영생활 전문 상담관의 만족을 어떻게 제고할 것인가를 심도 있게 생각해볼 필요가 있다.