• Journal of Korean Society for Quality Management
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• v.46 no.2
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• pp.351-374
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• 2018

Purpose: The collective civil complaint problem is considered as important obstructive factor of the nuclear power plant construction project's success and quality. Therefore, this study demonstrate the factors which can affect the settling collective civil complaints, and also suggest the improvement of the resolution. Methods: This study collected the data of Kori Nuclear Power Division staff, local residents and Hanul Nuclear Power Division staff, local residents, and use them for analysis. Results: The results are twofold in the study: First, the 'Situation Recognition' and 'Mutual Cooperation' which are independent variables for solving collective civil complaints have proved to give positive influence on both the nuclear staff and the local residents about the complaint resolution outcome of the dependent variable. Second, the moderation variable 'Expected Benefit' on the influential relationship between the collective civil complaint resolution factor and the civil complaints resolution outcome proved to have a moderating effect only on the nuclear staff. On the other hand, moderation variables 'Time of SOC Business Implementation' and 'Time of Compensation' proved to have a moderating effect only for the local residents. Conclusion: According to the results, the staff have a positive opinion on the benefits of the nuclear power plant construction, while residents feel strongly that they do not get any benefit from the construction despite of tremendous investment and expected benefit in local area. As this results, policy implementation which is superable different understanding is required.

• Korean Journal of Construction Engineering and Management
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• v.24 no.3
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• pp.52-61
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• 2023

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.34 no.3
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• pp.319-327
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• 2016

Korea faces a wide range of problems in areas such as safety, environment, and traffic due to the rapid economic development and urbanization process. Despite the local governments’ efforts to deal with electronic civil complaints and solve urban problems, civil complaints have been on the increase year by year. In this study, we collected civil complaint data over the last six years from a small and medium-sized city, Jinju-si. In order to conduct a spatial distribution pattern analysis, we indicated the location data on the area through Geocoding after classifying the reasons for civil complaints and then extracted the location data of the civil complaint occurrence spots in order to analyze the correlation between electronic civil complaints and land use. Results demonstrated that electronic civil complaints in Jinju-si were clustered in residential, central commercial, and residential-industrial mixed-use areas—areas where land development had been completed within the city center. After analyzing the civil complaints according to the land use, results revealed that complaints about illegal parking were the highest. Regarding the analysis results of facility distribution within a 50m radius from the civil complaint areas, civil complaints occurred a lot in detached housing areas located within the commercial and residential-industrial mixed-use areas. In the case of residential areas(old downtown), civil complaints were condensed in the areas with many ordinary restaurants. This research explored civil complaints in terms of the urban space and can be expected to be effectively utilized in finding solutions to the civil complaints

• Journal of the Architectural Institute of Korea Structure & Construction
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• v.34 no.3
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• pp.95-102
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• 2018

In order to understand interaction between building users' occupant performance and building maintenance performance of maintenance management personnel, actual data from maintenance activities of buildings were analyzed. Also, using building defect customer complaint data reported by building user, satisfaction data on building maintenance services of building users and service response time of maintenance management personnel, a method for evaluating interaction of buildings with the same purpose and same size was proposed. Throughout analysis, average number of occurrences per unit area per year for the mechanical complaints in complex building were presented. In addition, using building users' satisfaction with facility management services, attitude of responding to business obstacles, number of occurrences per unit area per year of mechanical complaints and complaint processing speed, interaction was comprehensively identified and compared.

• Proceedings of the Safety Management and Science Conference
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• 2012.04a
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• pp.513-523
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• 2012

• The Journal of Industrial Distribution & Business
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• v.9 no.8
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• pp.51-60
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• 2018

Purpose - Civil affairs are increasing in various forms, but civil servants who are able to handle them want to reduce the complaints and provide keywords that will help in the future due to their lack of time. While various ideas are presented and implemented as policies in solving civil affairs, there are many cases that are not policies that people can sympathize with. Therefore, it is necessary to analyze the complaints accurately and to present correct solutions to the analyzed civil complaint data. Research design, data, and methodology - We analyzed the complaints data for the last three years and found out how to solve the problems of Yongin City and alleviate the burdens of civil servants. To do this, the Hadoop platform and Design Thinking process were reviewed, and proposed a new process to fuse it. The big data analysis stage focuses on civil complaints - Civil data extraction - Civil data analysis - Categorization of the year by keywords analyzing them and the needs of citizens were identified. In the forecast analysis for deriving insights, - The case of innovation case study - Idea derivation - Idea evaluation - Prototyping - Case analysis stage used. Results - Through this, a creative idea of providing free transportation cards to solve the major issues of construction, apartment, installation, and vehicle problems was discovered. There is a specific problem of how to provide these services to certain areas, but there is a pressing need for a policy that can contribute as much as it can to the citizens who are suffering from various problems at this moment. Conclusions - In the past, there were many cases in which free traffic cards were issued mainly to the elderly or disabled. In other countries, foreign residents of other area visit the areas for accommodation, and may give out free transportation cards as well. In this case, the local government will be able to set up a framework to present with a win-win scenario in various ways. It is necessary to reorganize the process in future studies so that the actual solution will be adopted, reduce civil complaints, help establish policies in the future, and be applied in other cities as well.

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.1509-1518
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• 2011

Shield TBM tunneling method has been getting the spotlight for urban tunneling. It can be minimized the civil complaint during construction and possible safe tunneling. But the settlement has occurred inevitably due to characteristics of shield TBM equipment. For this reason, the civil complaint can occur in urban areas when tunnel with shallow depth passes through neighboring building or residential area. In this study, the occurrence factors of settlement according to shield TBM tunneling and the tendency of ground settlement by strata condition had analyzed. It is suggested that the practical settlement estimation method and minimizing method of ground settlement under simultaneous backfill grouting condition through measurement results and back analysis data using gap parameter.

• Proceedings of the Korean Society of Computer Information Conference
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• 2012.07a
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• pp.347-348
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• 2012

눈 앞에 보이는 생활 속 불편 사항을 민원으로 처리할 수 있는 모바일 애플리케이션에 대한 필요성이 꾸준히 제기되어 왔다. 트위터나 페이스북과 같은 기존 소셜 네트워크 서비스 또한 수많은 글들이 올라오기 때문에 민원 내용에는 초점이 맞춰져 있지 않다. 본 논문에서는 안드로이드 기반의 민원 신고와 소셜 네트워크 서비스를 통합한 애플리케이션을 제안한다. 사용자는 민원에 집중된 내용을 다른 사람들과 실시간으로 공유하면서 정부 기관에서도 즉각적인 민원 확인이 가능하다. 이를 통해 시민들과 관공서 간의 빠른 민원 파악 및 처리의 효율성을 향상시킨다.

• International conference on construction engineering and project management
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• 2022.06a
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• pp.111-118
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• 2022

Conflicts in public construction projects become more serious and complex so that they have a negative effect on performance of projecets. Conflicts in public construction projects are defined as expanding in complaints. This study analyzes the relationship structure and effect on performance between complaints and conflicts. First of all, 219 survey data collected from industry experts were used to derive complaints arising from the project and to understand the characteristics of each complaint. In the case of environmental damages, rather than environmental damage during construction, harmful substances or effects that can occur in completed facilities cause complaints from local residents, and opposition from environmental groups has a great effect on time and cost increase. As for safety damage, civil complaints related to prevention and countermeasures for safety accidents occur frequently, and additional construction affects cost increases. Through this study, it is possible to understand the serious complaints that are prone to conflict in public construction projects, their frequency, and the performance of the project.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.19 no.8
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• pp.1943-1950
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• 2015

Korean representative residence type is apartment house. Due to this, civil complaint related to living noise is rapidly increasing. Here, in case when they suffer from surrounding noise in daily life, they can raise civil complaint. However, in general home, it is difficult to measure noise utilizing expert equipment, in many cases they use smart phone app. Noise measurement app that was previously released has markedly low correctness, e.g. value is differently measured in the same condition, therefore, it is difficult to be used for the actual noise measurement. Therefore, this paper suggests mobile data process system for noise measurement of living environment utilizing smart phone. The expected effect of this research can be utilized as the civil complaint material by conveniently measuring the noise and presuming the direction that the noise appeared at the home that has no equipment.