• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2006.11a
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• pp.285-288
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• 2006

Most previous studies on improving the effectiveness of CBR have focused on the similarity function aspect or optimization of case features and their weights. However, according to some of the prior research, finding the optimal k parameter for the k-nearest neighbor (k-NN) is also crucial for improving the performance of the CBR system. Nonetheless, there have been few attempts to optimize the number of neighbors, especially using artificial intelligence (AI) techniques. In this study, we introduce a genetic algorithm (GA) to optimize the number of neighbors that combine, as well as the weight of each feature. The new model is applied to the real-world case of a major telecommunication company in Korea in order to build the prediction model for the customer profitability level. Experimental results show that our GA-optimized CBR approach outperforms other AI techniques for this mulriclass classification problem.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2003.05a
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• pp.338-346
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• 2003

Information Technology (IT) and the internet have been major drivers the changes in all aspects of the business processes and activities. They have brought major changes to the financial statements audit environment as well, which in turn has required modifications in audit procedures. There exist, however, certain difficulties with current audit procedures especially for the assessment of the level of control risk. This assessment is primarily based on the auditors' professional judgment and experiences, not based on the objective hies or criteria. To overcome these difficulties, this paper proposes a prototype decision support model named CRAS-CBR using case based reasoning (CBR) to support auditors in making their professional judgment on the assessment of the level of control risk of the general accounting system in the manufacturing industry. To validate the performance, we compare our proposed model with benchmark performances in terms of classification accuracy for the level of control risk. Our experimental results showed CRAS-CBR outperforms a statistical model (MDA) and staff auditor performance in average hit ratio.

• Journal of Intelligence and Information Systems
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• v.17 no.3
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• pp.131-146
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• 2011

It is becoming more essential than ever for office professionals to become competent in information collection/gathering and problem solving in today's global business society. In particular, office professionals do not only assist simple chores but are also forced to make decisions as quickly and efficiently as possible in problematic situations that can end in either profit or loss to their company. Since office professionals rely heavily on their tacit knowledge to solve problems that arise in everyday business situations, it is truly helpful and efficient to refer to similar business cases from the past and share or reuse such previous business knowledge for better performance results. Case-based reasoning(CBR) is a problem-solving method which utilizes previous similar cases to solve problems. Through CBR, the closest case to the current business situation can be searched and retrieved from the case or knowledge base and can be referred to for a new solution. This reduces the time and resources needed and increase success probability. The main purpose of this study is to design a system called COKRS(Case-based reasoning Office Knowledge Recommender System) and develop a prototype for it. COKRS manages cases and their meta data, accepts key words from the user and searches the casebase for the most similar past case to the input keyword, and communicates with users to collect information about the quality of the case provided and continuously apply the information to update values on the similarity table. Core concepts like system architecture, definition of a case, meta database, similarity table have been introduced, and also an algorithm to retrieve all similar cases from past work history has also been proposed. In this research, a case is best defined as a work experience in office administration. However, defining a case in office administration was not an easy task in reality. We surveyed 10 office professionals in order to get an idea of how to define a case in office administration and found out that in most cases any type of office work is to be recorded digitally and/or non-digitally. Therefore, we have defined a record or document case as for COKRS. Similarity table was composed of items of the result of job analysis for office professionals conducted in a previous research. Values between items of the similarity table were initially set to those from researchers' experiences and literature review. The results of this study could also be utilized in other areas of business for knowledge sharing wherever it is necessary and beneficial to share and learn from past experiences. We expect this research to be a reference for researchers and developers who are in this area or interested in office knowledge recommendation system based on CBR. Focus group interview(FGI) was conducted with ten administrative assistants carefully selected from various areas of business. They were given a chance to try out COKRS in an actual work setting and make some suggestions for future improvement. FGI has identified the user-interface for saving and searching cases for keywords as the most positive aspect of COKRS, and has identified the most urgently needed improvement as transforming tacit knowledge and knowhow into recorded documents more efficiently. Also, the focus group has mentioned that it is essential to secure enough support, encouragement, and reward from the company and promote positive attitude and atmosphere for knowledge sharing for everybody's benefit in the company.

• The Journal of Korean Association of Computer Education
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• v.11 no.2
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• pp.107-117
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• 2008

The agent system that can adjust the workload dynamically through thc periodical monitoring of the VoD system comprises the agency part interfacing the VoD system and the intelligence part reasoning or learning the facts required for the adjustment of workload. This paper proposes a learning method that can apply to the intelligence part of the agent system. The proposed method can adjust the workload more efficiently by the rule's reasoning process and case-based learning process. An experiment of implementing a simulator was conducted to see whether or not application of the proposed method to VoD systems is efficient. As a result of the experiment, it was found that the throughput and the average waiting time of the VoD server were relatively improved when the proposed method was applied compared to existing means.

• Journal of Korea Multimedia Society
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• v.9 no.9
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• pp.1095-1106
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• 2006

Recently, many effort is demanded for appropriate operation and management of the Electronic commerce system. Electronic commerce system must provide information satisfying customers. To do this, many kinds of studies are being advanced about electronic commerce system using intelligent agent technology. In this paper, We propose a support system for goods based on Case-Based Reasoning(CBR) and multi-crossselling technology. The system can supply the information of goods that is suitable about customer need under specification condition with CBR technique and can search several goods approximate to customer pattern using Multi-crossselling technique.

• Journal of Digital Contents Society
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• v.12 no.2
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• pp.217-223
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• 2011

AI(Artificial Intelligence) refers to the area of computer engineering and IT technology that focuses on the methodology and creation of intelligent agents. The Othello game is often produced with AI, since it is played with relatively simple rules on a board and on a limited space of 8 rows and 8 columns. Previous algorithms take longer time than desirable and often fail to face new circumstances, as they search for all the possible cases and rules. In order to solve this crucial weakness, we propose that a CBR algorithm be applied to Orthello. Case-Based Reasoning(CBR), is the process of solving new problems based on the solutions of the past similar problems. We can apply this process to Othello and expedite the process of computer reasoning for a solution to new cases based on the data from accumulated past cases. Then, these new solutions are dynamically added to the set of past cases so that it becomes harder for players(users) to be able to read the pattern. The proposed system in which a CBR algorithm is applied to the Othello game makes the computation process faster and the game harder to play.

• Journal of Intelligence and Information Systems
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• v.17 no.3
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• pp.43-61
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• 2011

In this research, we propose a dynamic decision making using social context based on ontology. Dynamic adaptation is adopted for the high qualified decision making, which is defined as creation of proper information using contexts depending on decision maker's state of affairs in ubiquitous computing environment. Thereby, the context for the dynamic adaptation is classified as a static, dynamic and social context. Static context contains personal explicit information like demographic data. Dynamic context like weather or traffic information is provided by external information service provider. Finally, social context implies much more implicit knowledge such as social relationship than the other two-type context, but it is not easy to extract any implied tacit knowledge as well as generalized rules from the information. So, it was not easy for the social context to apply into dynamic adaptation. In this light, we tried the social context into the dynamic adaptation to generate context-appropriate personalized information. It is necessary to build modeling methodology to adopt dynamic adaptation using the context. The proposed context modeling used ontology and cases which are best to represent tacit and unstructured knowledge such as social context. Case-based reasoning and constraint satisfaction problem is applied into the dynamic decision making system for the dynamic adaption. Case-based reasoning is used case to represent the context including social, dynamic and static and to extract personalized knowledge from the personalized case-base. Constraint satisfaction problem is used when the selected case through the case-based reasoning needs dynamic adaptation, since it is usual to adapt the selected case because context can be changed timely according to environment status. The case-base reasoning adopts problem context for effective representation of static, dynamic and social context, which use a case structure with index and solution and problem ontology of decision maker. The case is stored in case-base as a repository of a decision maker's personal experience and knowledge. The constraint satisfaction problem use solution ontology which is extracted from collective intelligence which is generalized from solutions of decision makers. The solution ontology is retrieved to find proper solution depending on the decision maker's context when it is necessary. At the same time, dynamic adaptation is applied to adapt the selected case using solution ontology. The decision making process is comprised of following steps. First, whenever the system aware new context, the system converses the context into problem context ontology with case structure. Any context is defined by a case with a formal knowledge representation structure. Thereby, social context as implicit knowledge is also represented a formal form like a case. In addition, for the context modeling, ontology is also adopted. Second, we select a proper case as a decision making solution from decision maker's personal case-base. We convince that the selected case should be the best case depending on context related to decision maker's current status as well as decision maker's requirements. However, it is possible to change the environment and context around the decision maker and it is necessary to adapt the selected case. Third, if the selected case is not available or the decision maker doesn't satisfy according to the newly arrived context, then constraint satisfaction problem and solution ontology is applied to derive new solution for the decision maker. The constraint satisfaction problem uses to the previously selected case to adopt and solution ontology. The verification of the proposed methodology is processed by searching a meeting place according to the decision maker's requirements and context, the extracted solution shows the satisfaction depending on meeting purpose.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.11a
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• pp.49-52
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• 2003

워크플로우 관리시스템(WfMS: Workflow Management System)은 업무 프로세스를 컴퓨터에 의해 정의, 실행 및 관리하기 위한 소프트웨어 시스템이다. WfMS에서는 업무 프로세스의 로직을 컴퓨터가 이해 가능한 언어로 표현하므로 다수의 사용자가 이기종의 분산된 환경에서 참여하는 업무 흐름을 관리 하는데에는 효율적이나 지식경영 측면에서의 지원은 미약하다. 본 연구에서는 WfMS 구조하에서 효과적인 지식 관리를 위해 인공지능 기법의 하나인 사례기반추론(CBR: Case Based Reasoning)을 활용하여 업무 흐름상에서 발생하는 지식을 생성, 저장, 추출되도록 하는 업무 지원 시스템을 개발한다. 지식의 생성을 위해 폼 기반 워크플로우 관리 시스템을 활용하고 CBR 엔진은 제약 조건의 형태로 이뤄지는 쿼리에 대해 유사 사례 추출을 담당한다. 사례 베이스의 저장 형식은 XML(extensible Markup Language)을 이용한다. 본 연구에서 개발된 업무 지원 시스템을 활용함으로써 업무 조정자만으로서의 WfMS의 한계를 벗어나 지식경영 도구로서의 WfMS를 기대할 수 있다.

• Knowledge Management Research
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• v.1 no.1
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• pp.81-90
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• 2000

This study proposes the knowledge discovery process for the effective mining of knowledge on the web. The proposed knowledge discovery process uses the Prior knowledge base and the Prior knowledge management system to reflect tacit knowledge in addition to explicit knowledge. The prior knowledge management system constructs the prior knowledge base using a fuzzy cognitive map, and defines information to be extracted from the web. In addition, it transforms the extracted information into the form being handled in mining process. Experiments using case-based reasoning and neural network" are performed to verify the usefulness of the proposed model. The experimental results are encouraging and prove the usefulness of the proposed model.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2006.05a
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• pp.130-133
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• 2006

본 연구에서는 진단분야에서의 시스템의 성능을 향상시키고 최적의 해를 찾고자 사례기반추론과 인공 신경망을 혼합한 시스템을 제안한다. 사례기반추론은 과거의 사례(경험)를 통해 현재의 제시된 문제를 해결하는 추론방식으로, 지식이 획득이 덜 복잡하고, 정형화되기 어려운 규칙이나 문제영역이 불분명한 분야에 효율적으로 활용되었다. 그러나 사례의 양이 방대해야 효율적인 추론을 할 수 있으며, 검색된 시간 또한 지연되는 단점이 있다. 이러한 문제를 보완하고자 본 논문에서는 인공 신경망의 학습을 통해 저장된 ANN Library를 생성하여, 사례기반추론에서의 부적절한 해를 유추하는 것을 방지하고, 효율적이고 신뢰성이 높은 해를 유추해 내는데 목적이 있다.