• Title/Summary/Keyword: CS model

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The effect of Service climate on Customer emotion and Customer satisfaction (기업의 서비스 풍토가 고객감정과 고객만족도에 미치는 영향)

  • Kang, Kun-Myong;Hong, Jung-Wan
    • Journal of Convergence for Information Technology
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    • v.11 no.9
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    • pp.65-74
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    • 2021
  • In this study, we further study the customer's positive emotion about the impact of different inherent service climate on the emotions and satisfaction of the customers who receive the service. Through this, the purpose was to present the direction of creating a service climate. As a research method, structural equation statistical analysis, such as measurement model analysis and structural model analysis, was performed using SmartPLS (v.3.2) for data collected in surveys. Looking at the research results, first, a company's service climate has a positive (+) impact on positive customer emotions: pleasure, pleasure, and happiness. This can be interpreted as an indication that creating a business climate for service is an important factor that elicits positive emotions from customers. Second, a company's service climate and positive customer emotion also have a positive impact on customer satisfaction. Finally, when a company's service climate affects customer satisfaction, happiness has the greatest mediating effect among several parameters. This demonstrated empirically that satisfying the happy feelings of customers is the most important of the company's service climate. Since this study is aimed at a small number of restaurant companies, there is a limit to generalizing the findings and applying them to all restaurant companies. Nevertheless, it is meaningful to study the emotions of positive customers when the service climate affects customer satisfaction, and we hope that the company's analysis of service climate will continue to improve customer satisfaction through various emotional analysis as well as positive factors.

The Effect of Consultant competency on the Project performance and Social-relational competency : focus on ICMCI competence framework (컨설턴트역량이 프로젝트성과와 사회관계역량에 미치는 영향 : ICMCI 역량프레임워크를 중심으로)

  • Hong, Yong-Ki;You, Yen-Yoo;Kim, Sang-Bong
    • Journal of Convergence for Information Technology
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    • v.11 no.10
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    • pp.302-313
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    • 2021
  • As the domestic consulting industry matured, consultants were required to have insight into customer's business and consulting business. Gaining these insights requires deep understanding of the business domains and high degree of competencies. This study empirically analyzed the data collected through the survey in order to apply the ICMCI competence model to domestic consultants. As a result of the study, it was found that business competency and technical competency had a positive effect on project performance, but values & behavior competency were not statistically significant. On the other hand, it was found that only technical competency, values & behavior competency had a positive effect on social-relational competency. Through this study, it was confirmed that a deep understanding and perception of the consulting business is necessary to grow into a professional consultant, but there is a limit to generalizing the research results because the characteristics of the population cannot be sufficiently reflected with a small sample.

A Study on the Development Site of an Open-pit Mine Using Unmanned Aerial Vehicle (무인항공기를 이용한 노천광산 개발지 조사에 관한 연구)

  • Kim, Sung-Bo;Kim, Doo-Pyo;Back, Ki-Suk
    • Journal of Convergence for Information Technology
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    • v.11 no.1
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    • pp.136-142
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    • 2021
  • Open-pit mine development requires continuous management because of topographical changes and there is a risk of accidents if the current status survey is performed directly in the process of calculating the earthwork. In this study, the application of UAV photogrammetry, which can acquire spatial information without direct human access, was applied to open-pit mines development area and analyzed the accuracy, earthwork, and mountain restoration plan to determine its applicability. As a result of accuracy analysis at checkpoint using ortho image and Digital Surface Model(DSM) by UAV photogrammetry, Root Mean Square Error(RMSE) is 0.120 m in horizontal and 0.150 m in vertical coordinates. This satisfied the tolerance range of 1:1,000 digital map. As a result of the comparison of the earthwork, UAV photogrammetry yielded 11.7% more earthwork than the conventional survey method. It is because UAV photogrammetry shows more detailed topography. And result of monitoring mountain restoration showed possible to determine existence of rockfall prevention nets and vegetation. If the terrain changes are monitored by acquiring images periodically, the utility of UAV photogrammetry will be further useful to open-pit mine development.

Comparison of Health-related Quality of Life Influencing Factors between Metabolic Syndrome and Osteoporotic Metabolic Syndrome in Korean Elderly People (대사증후군 노인과 골다공증을 동반한 대사증후군 노인의 건강관련 삶의 질 영향 요인 비교)

  • Kim, Eun-Sook
    • Journal of Convergence for Information Technology
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    • v.11 no.3
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    • pp.54-67
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    • 2021
  • This study is a secondary data study that analyzes the factors affecting the quality of life of the elderly with metabolic syndrome and the elderly with metabolic syndrome with osteoporosis using data from the 7th year of the National Health and Nutrition Survey (2018). The subjects of this study were 639 patients with metabolic syndrome and 161 patients with metabolic syndrome with osteoporosis. For data analysis, the composite sample Rao-Scott χ2 test, general linear model t-test, and regression model were used. As a result of the study, the factors that lowered the quality of life of metabolic syndrome were age, cohabitation, strength training, subjective health status, activity restriction, body mass index and depression, and the explanatory power was 50.4% (F=515.96, p<.001). In metabolic syndrome with osteoporosis, age, subjective health status, activity restriction, and stress were the factors that lowered the quality of life, and the explanatory power was 48.6% (F=10.42, p<.001). Based on these results, it is necessary to develop and provide an intensive multidisciplinary program for the elderly with metabolic syndrome accompanied by osteoporosis to solve the problem of activity restrictions and manage stress reduction through positive acceptance of health status, instrumental and social support, and caring support.

Systematic Review on Outcome and Trends of Community Care Pilot Project in Korea (국내 지역사회 통합돌봄 선도사업 성과 및 동향에 관한 체계적 문헌고찰)

  • Kim, Kyoung-Beom;Heo, Min-Hee;Jang, Ha-Eun;Noh, Jin-Won;Kim, Jang-Mook
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.159-167
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    • 2022
  • At the present time, no systematic review has been conducted to report the project's outcomes or trends. This study systematically reviewed existing evidence related with community care pilot project. A total of 61 articles, including 18 original literatures and 43 review literatures were finally selected. For original literatures, the most frequent literatures focused on demand surveys (n=4) and model proposals (n=4), the utilization of touchpoint (n=3), space design and architectural model (n=3), manpower training and role establishment (n=2), followed by prioritizing objectives (n=1) and research trend study (n=1). For review literatures, the most frequent literature focused on the elderly (n=12) and relatively few literature on the disabled and mental illness (n=2). Since the pilot project for community care has been implemented for only about one year, the present study indicates that more future research is needed to the disabled, mental illness, and homeless should be conducted as well as elderly.

Influence of Discrimination Experience in Daily Life and Social Isolation on Depression of Older Adults (노인의 일상생활에서의 차별 경험과 사회적 고립이 우울에 미치는 영향)

  • Ko, Young;Kwak, Chanyeong
    • Journal of Convergence for Information Technology
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    • v.11 no.8
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    • pp.42-52
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    • 2021
  • This study was conducted to identify the influence of the discrimination experienced in daily life and social isolation on depression among older adults living in the community. This study was a secondary analysis of the data of 2017 Living Profiles of Older Adults Survey. The participants was a representative sample among the older adults 65 years and older. Data from 10,041 older adults were analyzed for this study. Hierarchical logistic regression analyses were used. When the discrimination experiences was added in model 1, the likelihood of being depressed was 1.95(1.60-2.36) times higher for those who experienced discrimination comparing with those who didn't experienced discrimination. When the social isolation was added in model 2, the likelihood of being depressed was 1.89(1.55-2.30) times higher in those who experienced discrimination. In addition, as the number of close friends, neighbors, and acquaintances decreased by one, the likelihood of being depressed increased by 1.14 times. Those who were isolated from family, friends, neighbors and acquaintances were 3.90 times more likely to be depressed. Therefore, social efforts are needed to reduce the experience of discrimination. Maintaining a social network or creating a new network will contribute to lowering the level of depression in older adults who have experienced discrimination.

Combustion Characteristics of Land Fill Gas according to the Diameter of the Flame outlet of the Pre-chamber Spark Plug (예연소실 점화 플러그의 화염 분출구 직경에 따른 매립지가스의 연소 특성)

  • Kim, Kwonse;Jeon, Yeong-Cheol;Choi, Doo-Seuk
    • Journal of Convergence for Information Technology
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    • v.11 no.7
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    • pp.111-117
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    • 2021
  • This research work is to suggest the experimental results capable of solving an initial unsuitability of combustion and environment in a constant volume combustion chamber by using LFG(Land Fill Gas) which consists of 40% CO2 and 60% CH4. The experimental condition is set as 0.9~1.6 of air-fuel ratio, 3bar of combustion pressure, 25℃ of room temperature, methane for using gas, and 2.5~4.5 of Pre-chamber hole sizes. As a result, it can be seen that diffusion of initial flame is significantly increased by M3.0 model comparing with other one. The reason for the characteristics is that orifice effect is extremely improved by 0.9, 1.0, and 1.2 of air-fuel ratio comparing with other one. Consequently, this experiment is shown that M3.0 model is partially capable of improving combustion performance than a conventional ignition plug in case of applying to LFG with Pre-chamber design.

Clinical Practice Experience including Web-based Simulation Practice of Nursing Students during the COVID-19 Pandemic (코로나19 팬데믹 시기에 간호대학생의 웹 기반 시뮬레이션 실습을 포함한 임상 실습 경험)

  • Kim, Kyung Sook;Park, Ji Min
    • Journal of Convergence for Information Technology
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    • v.12 no.2
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    • pp.81-93
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    • 2022
  • The purpose of this study is to understand the meaning of clinical practice experience, including web-based simulation practice, in the context of the corona pandemic era. As for the research method, data were collected through a focus group interview on the experience of web-based simulation practice and subsequent clinical practice and analyzed by content analysis method. The contents of the two interview groups were analyzed, and the results were divided into 2 components, 7 topic groups, and 18 topics. The first component, the clinical practice, was divided into four topic groups: 'The anxious start of practice in a pandemic situation', 'Direct experience through various cases', 'Training opportunities to prepare as a future nurse', and 'The burden of performance and limited experience'. The second component, the web-based simulation practice, was divided into three topic groups: 'Unfinished nursing practice', 'Indirect experience of clinical nursing in virtual space', and 'Requirement of an integrated practice model'. Clinical practice is a very important part of the nursing education curriculum. However, the nursing that students can perform in the field is very limited. Therefore, to supplement the shortcomings of observation-oriented clinical practice and to increase the quality of practical education, it is necessary to consider a hybrid education model including web-based simulation practice.

Hair Design Kite that uses the Organic Form of Nature (자연의 유기적 형태를 응용한 헤어디자인 연구)

  • Jin, Yong-Mi;Kim, Yeon-Min
    • Journal of Convergence for Information Technology
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    • v.12 no.3
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    • pp.214-221
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    • 2022
  • The purpose of this study is to produce works with motifs from organic forms of nature and to try to drive various forms. As a research method, literature was investigated through rsearch in domestic academic jounals, and four hair sculptures that can be used easily in practice were produced by combining the organic forms and design concepts of nature. As a result of the study, first, the work was produced by applying the law of harmony and balance with the motif of the crescent moon. Second, the flow of wave waves was expressed by applying the law of repetition with the motif of waves. Third, the haze rising from the waterfall was expressed by applying the law of dissonance. Fourth, l tried to give the image of the sun announcing a new beginning by emphasizing the rising sun. As a result, it can be seen that the organic form of nature gives an embarrassing inspiration to create design. The limitation of this study is that the accuracy of producing works only with mannequins and producing the same image in the actual model should be limited, and as a follow-up study, research that can be used in the actual model should be continuously conducted.

BVOCs Estimates Using MEGAN in South Korea: A Case Study of June in 2012 (MEGAN을 이용한 국내 BVOCs 배출량 산정: 2012년 6월 사례 연구)

  • Kim, Kyeongsu;Lee, Seung-Jae
    • Korean Journal of Agricultural and Forest Meteorology
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    • v.24 no.1
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    • pp.48-61
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    • 2022
  • South Korea is quite vegetation rich country which has 63% forests and 16% cropland area. Massive NOx emissions from megacities, therefore, are easily combined with BVOCs emitted from the forest and cropland area, then produce high ozone concentration. BVOCs emissions have been estimated using well-known emission models, such as BEIS (Biogenic Emission Inventory System) or MEGAN (Model of Emission of Gases and Aerosol from Nature) which were developed using non-Korean emission factors. In this study, we ran MEGAN v2.1 model to estimate BVO Cs emissions in Korea. The MO DIS Land Cover and LAI (Leaf Area Index) products over Korea were used to run the MEGAN model for June 2012. Isoprene and Monoterpenes emissions from the model were inter-compared against the enclosure chamber measurements from Taehwa research forest in Korea, during June 11 and 12, 2012. For estimating emission from the enclosed chamber measurement data. The initial results show that isoprene emissions from the MEGAN model were up to 6.4 times higher than those from the enclosure chamber measurement. Monoterpenes from enclosure chamber measurement were up to 5.6 times higher than MEGAN emission. The differences between two datasets, however, were much smaller during the time of high emissions. More inter-comparison results and the possibilities of improving the MEGAN modeling performance using local measurement data over Korea will be presented and discussed.