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Analysis of Service Quality Factors in the Youth Sports Club : Focused on Customer Satisfaction Coefficient and PCSI Index using Kano Model (유소년 스포츠클럽 서비스품질요소 분석 : Kano모델을 적용한 고객만족계수와 PCSI지수를 중심으로)

  • Yoon, Sin-Hye
    • Journal of Korea Entertainment Industry Association
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    • v.15 no.6
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    • pp.71-80
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    • 2021
  • This study is aimed at analyzing the characteristics of each service quality and the requirements of the customers followed by the classification of service quality factors of youth sports clubs by using Kano model. For this purpose, a survey was conducted by targeting on 257 subjects in 10 youth sports clubs in Seoul and Gyeonggi areas and for data processing, Microsoft Office Excel 2016 and SPSS 22.0 were used to carry out Frequency Analysis, Factor Analysis, Reliability Analysis, Kano model Quality Classification, Timko's Customer Satisfaction Coefficient, and the computation and analysis of Public-service Customer Satisfaction Index. The following shows the research findings. First, as a result of using Kano model to classify each item of the service quality factors of the youth sports club through Dualistic Quality Theory Attribution, one-dimensional quality elements resulted in all 22 items of service quality factors of youth sports club. Second, the customer satisfaction coefficient computation result showed that satisfaction coefficient appeared by the order of 'kind response of the instructor,'(0.81), 'attitude of the instructor'(0.80), 'systematic lecture program'(0.76), and 'variety of program)'(0.76) and dissatisfaction coefficient appeared by the order of 'clean and pleasant facility'(-0.79), 'attitude of the instructor'(-0.76), 'kind response of the instructor'(-0.76), 'convenience of parking facility'(-0.73), and 'promptness of business process'(-0.73). Third, the public-service customer satisfaction index placing appeared by the order of the 'attitude of the instructor', 'kind response of the instructor', 'clean and pleasant facility' and 'systematic lecture program'.

Mediating Effect of Need of Cognition on Learning Engagement in Distance Education (원격교육에서 학습참여에 대한 인지욕구의 매개효과)

  • Oh, Eun-Young
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.51-61
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    • 2022
  • The purpose of this study was to identify whether need of cognition have a mediating effect on media multitasking on learning engagement in online education. The subjects were 168 university students who had received online education for more than one semester, and data were collected using questionnaires on media multitasking, need of cognition, and learning engagement. For data analysis, correlation, hierarchical regression and Sobel test were performed using SPSS WIN 20.0 program. As a result of the study, there was a significant positive correlation between media multitasking and learning engagement (r=.52, p<.001), and a between need of cognition and learning engagement(r=.39, p<.001). Media multitasking had a significant effect on learning participation (β=.52, p<.001), and explanatory power was 27%. When need of cognition was input, the effect of media multitasking on learning engagement decreased (β=.52 ⟶ .44), so it was found that need of cognition had a partial mediating effect in the effect of media multitasking on learning engagement(Z=2.77). p<.01). Therefore, it is suggested to use online contents with learning to organizing a g a lesson syllabus for distance education, and to organize activities promoting media multitasking activities. Also, it is proposed to develop and apply various teaching strategies to promoting the need of cognition in the distance education.

A Study on Developing the Compliance for Infringement Response and Risk Management of Personal Information to Realize the Safe Artificial Intelligence Services in Artificial Intelligence Society (지능정보사회의 안전한 인공지능 서비스 구현을 위한 개인정보 침해대응 및 위기관리 컴플라이언스 개발에 관한 연구)

  • Shin, Young-Jin
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.1-14
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    • 2022
  • This study tried to suggest crisis management compliance to prevent personal information infringement accidents that may occur in the process because the data including personal information is being processed in the artificial intelligence (AI) service process. To this end, first, the AI service provision process is divided into 3 processes such as service planning/data design and collection process, data pre-processing and purification process, and algorithm development and utilization process. And 3 processes are subdivided into 9 stages following to personal information processing stages to infringe personal information. All processes were investigated with literature and experts' Delphi. Second, the investigated personal information infringement factors were selected through FGI, Delphi, etc. for experts. Third, a survey was conducted with experts on the severity and possibility of each personal information infringement factor, and the validity and adequacy of the 94 responses were verified. Fourth, to present appropriate risk management compliance for personal information infringement factors in AI services, a method for calculating the risk level of personal information infringement is prepared by utilizing the asset value of personal information, personal information infringement factors, and the possibility of infringement accidents. Through this, the countermeasures for personal information infringement incidents were suggested according to the scored risk level.

The Effects of the SNS Gratitude Diary Program during the COVID-19 Period on the Grateful Disposition, Job Satisfaction and Life Satisfaction of Medical Institution Workers (코로나19(COVID-19)시기에 SNS 감사일기프로그램이 의료기관 종사자의 감사성향, 직무만족과 삶의 만족에 미치는 효과)

  • Oh, Ji-Sun;Kim, Ja-Sook;Park, Soon-myeong;Kim, Ja-Ok
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.168-176
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    • 2022
  • Purpose: This study was done to examine the effects of the SNS Gratitude Diary Program during the COVID-19 period on grateful disposition, job satisfaction and life satisfaction of medical institution workers. Methods: The study was a nonequivalent control group pre-post test design. The participants were 58 medical institution workers of which 28 were assigned to the experimental group and 30 to the control group. Data were collected from June 3 to August 10, 2020 and analyzed using SPSS Win 18.0 version program. The intervention was conducted 5 times a week for 8 weeks. Results: There were significant differences in reported grateful disposition between the two groups. However, the issue of job satisfaction and life satisfaction were not significant. Conclusion: The SNS Gratitude Diary Program using SNS during the COVID-19 period can be utilized as an effective intervention for grateful disposition. It will be a good solution to lead successful psychological health management.

Effects of Death Education Programs among Korean Aged in the Convergence Era: A Systematic Review and Meta-Analysis (융복합 시대 한국 노인의 죽음교육 프로그램 효과: 체계적 문헌고찰 및 메타분석)

  • Kim, Hyunsim;Park, Seurk
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.71-82
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    • 2022
  • This study aimed to identify the effects of death education programs among Korean aged on death anxiety and attitudes toward death in the convergence era. The searched kew words were included aged, death education program, death anxiety, and attitudes to death in the research papers published in Korea. Finally, 11 studies were selected and the effect size was calculated. Death anxiety and death attitude were selected as dependent variables, and publication type, total duration of intervention, and frequency of intervention were selected as moderator variables. The total of 11 papers were selected to estimate the effect sizes of interventions. As a result, the overall effect size of the death education program for the aged was 1.07. The overall effect size showed death education program was able to lower death anxiety (Hedges' g=1.30, 95% Cl=0.80~1.80, p<.01) and improve attitudes to death (Hedges' g=0.93, 95% Cl=0.49~1.37, p<.01) compared with the no intervention group. In the moderator analysis to identify the cause of heterogeneity, significant results were found in the frequency of intervention. We propose a study that repeatedly verifies the effect of related studies in the future by providing the theoretical basis and basic data for the development of the death education program.

An Exploratory Study on the Learning Community: Focusing on the Covid19 Untact Era (배움공동체에 대한 탐색적 연구 : covid19 언택트시대를 중심으로)

  • Jeong, Su-Jeong;Im, Hong-Nam;Park, Hong-Jae
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.237-245
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    • 2022
  • This study examines the social discourse on the characteristics of the learning community in the untact era, and discusses the directions that learning communities for children could explore and consider in the pandemic situation and beyond. For this purpose, big data for one year, from January 20, 2020 to January 20, 2021, were collected through internet portal sites (includingincluding Google News, Daum, Naver and other News surfaces), using two keywords "untact" and "learning community", and analyzed by employing a word frequency and network analysis method. The analysis results show that several important terms, such as 'village education community', 'operation', 'activity', 'corona 19', 'support', and 'online' are closely related to the learning community in the untact era. The findings from this study also have implications for developing the learning community as an alternative model to fill the existing gaps in public care and education for children during the prolonged pandemic and afterwards. In conclusion, the study findings highlight that it is meaningful to identify key terms and concepts through word frequency analysis in order to examine social trends and issues related to the learning community.

The Study on the Effect of the 30's Females Forehead muscular-cutaneous (by SUKI® intervention) (30대 여성의 이마근피에 미치는 영향 연구(SUKI®중재에 의한))

  • Jeon, Jong-Mo;Hong, Seong-Gyun
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.194-201
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    • 2022
  • This study purpose was to know the effects 30 aged females forehead ms by SUKI intervention(4weeks). Total tested group were 18 persons, It used for SUKI intervention of SUKI process C1, SUKI process C2, SUKI process C3, SUKI process C4 were adopted three times a week in 4 weeks. The research conclusion like this. EG was a significant difference in forehead ms. Therefore, to maintaining elasticity on forehead ms. showed as some research of SUKI intervention effects for the forehead ms(p<.05). In this study, even though limited, it was judged that wrinkles due to a decrease in elasticity of the forehead ms located on the upper surface of a woman's face in her 30s could have a profound effect on women's external appearance, so SUKI intervention was applied. In addition, the role of the elastic on the forehead ms was to suggest an alternative semester method that can effectively control the management of external appearance by managing which it suitable for the life cycle of women in their 30s. In conclusion, we hope that in the future, various experiments will be used as new research data on how to prevent females facial skin beauty and wrinkles and help improve elasticity of facial ms around the face.

Analysis of Effects of Convergence Education Program about State Classification of the Matters using Machine Learning for Pre-service Teachers (예비교사를 위한 머신러닝 활용 물질의 상태 분류에 대한 융합교육 프로그램의 효과 분석)

  • Yi, Soyul;Lee, YoungJun;Paik, Sung-Hey
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.139-149
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    • 2022
  • The purpose of this study is to develop and analyze the effects of an educational program that can cultivate artificial intelligence(AI) convergence education competency for future education and enhance students' understanding of pre-service teachers. For this end, an AI convergence education program using Machine Learning for Kids and Scratch 3 was developed for 15 weeks under the theme of classifying the state of matter. The developed program were treated by K University pre-service teachers who participated voluntarily. As a result, pre-service teachers were able to metaphorically understand the learning process of students through understanding of machine learning training process. In addition, the pre-post t-test result of AI teaching efficacy showed a statistically significant improvement with t=-7.137 (p<.000). Therefore, it is suggested that the AI convergence education program developed in this study can help to increase the understanding of the pre-service teacher's students in an indirect way other than practice teaching, and can contribute to foster AI education competency.

Characteristics of newly bred spore-less cultivar Lentinula edodes 'Daedam' for sawdust cultivation (표고 톱밥재배용 무포자 신품종 '대담' 육성 및 특성)

  • Jeong-Han Kim;Young-Ju Kang;Chae-Young Lee;Yeon-Jin Kim;Jun-Yeong Choi;Chan-Jung Lee;Tai-Moon Ha;Gab-June Lim
    • Journal of Mushroom
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    • v.21 no.3
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    • pp.154-159
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    • 2023
  • A new spore-less cultivar Lentinula edodes 'Daedam' was bred from monokaryotic strains of 'LE15401-24' and 'LE192118-10'. The optimum temperature for mycelial growth of 'Daedam' on potato dextrose agar was 22~25℃. Total cultivation period of the new cultivar, from inoculation to its first harvest, was 134 days, similar to that of the control cultivar 'Hwadam'. Total yield of 'Daedam' was 222g per 3kg substrate, and was lower than that of control cultivar(266.0g). The fruiting body of 'Daedam' had a thick and small pileus and a longer stem compare to control cultivar. As a result of a analyzing the productivity of 'Daedam' on the different substrate types, the biological efficiency was 26.7% in the 1.2kg cylindrical substrate(CS), which was higher than that of the 3kg rod-type substrate(RS). 'Daedam' had a similar yield compared to 'Hanacham' in first fruiting body production, but the cultivation period was 40 days shorter. Therefore, 'Daedam' can only harvest fruiting bodies once, it is thought that it can be used as spore-less oak mushroom cultivar for short-term cultivation instead of 'Hanacham' in mushroom farms.

Effects of Electrolyte Cation on Electrochemical Properties of Negative and Positive Electrodes in Aluminum-Air Batteries (알루미늄-공기 전지의 음극 및 양극의 전기화학적 특성에 미치는 전해질 양이온의 영향)

  • Lee, Seunghwan;Yoon, Sungjae;Choi, Weon-Kyung;Baeg, Changhyun;Jeong, Soon-Ki
    • Journal of Convergence for Information Technology
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    • v.12 no.2
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    • pp.134-141
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    • 2022
  • To improve the performance of aluminum-air batteries, it is very important to understand the effect of electrolytes on the electrochemical properties of electrodes. In this study, the effects of electrolyte cations on the electrochemical redox reactions proceeding at the negative and positive electrodes were investigated using electrolytes having the same anion but different cations such as NaCl, LiCl, CaCl2, and ZnCl2. It was confirmed by discharge test, scanning electron microscopy and X-ray diffraction analysis that electrolyte cations affect the discharge potential and specific capacity of the electrode. Precipitates were formed on the surface of the positive electrode by Ca2+ and Zn2+ ions, resulting in degradation of the performance of the positive electrode. In addition, Ca2+ ions passivated the negative electrode and accelerated the performance degradation. This suggests that the positive ions of the electrolyte have different effects on the electrochemical performance of the positive and negative electrodes.