• The Korean Journal of Ecology
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• v.21 no.3
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• pp.269-276
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• 1998

The study of the Rana plancyi, was done during the calling period at a pond in Osong, Chungbuk, Korea from May to the middle of August of 1996 and 1997. Five basic types of call-A, B, C, D, E, - were identified in Rana plancyi according to the structure of call types. The structure of A type call has only one pulse, B type call has two pulses and C, D type call has one separated pulse which is called introductory call and pulse group as follow it. On the other hand, E type call has 3-6 separate pulses. The interval between introductory call and pulse group is $0.73{\pm}0.29$ s(n=159) in C type call and $0.60{\pm}0.21$ s (n=48) in D type call. The number of pulses in the pulse group is $30.08{\pm}8.69$ in C type call and $15.78{\pm}2.40$ in D type call. An increase in water temperature induces a decrease in C and D type call duration (C type call r= -0.4153, p<0.001, D type call r=-0.7064, p<0.001). In case of C and D type call, the interval between introductory call and pulse group influenced more call duration than pulse group duration. We regarded A, B type call as a territorial call and C, D type call as a mating call and we recognized that E type call has the function of threat or alarm.

• Speech Sciences
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• v.12 no.2
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• pp.183-191
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• 2005

This paper describes the automated call routing for call center system based on speech recognition. We focus on the task of automatically routing telephone calls based on a users fluently spoken response instead of touch tone menus in an interactive voice response system. Vector based call routing algorithm is investigated and normalization method suggested. Call center database which was collected by KT is used for call routing experiment. Experimental results evaluating call-classification from transcribed speech are reported for that database. In case of small training data, an average call routing error reduction rate of 9% is observed when normalization method is used.

• Animal cells and systems
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• v.1 no.4
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• pp.565-569
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• 1997

Vocal repertoires of the B1ack-tailed gull (Larus crassirostris) were studied at established reproductive colonies. The Black-tailed gull has eleven different vocal signals which can be grouped into three different call classes according to behavioral functions: contact call, alarm call (attention call), and aggressive call. The contact call or mew call is the most frequently used and functions as means of recognition among individuals, particularly between parents and youngs. Our results show that each call plays .an important role in particular social relationships in a high- density breeding colony.

• Animal cells and systems
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• v.9 no.4
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• pp.199-203
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• 2005

We studied the effectiveness of mating call playbacks on call monitoring of three-striped pond frogs (Rana nigromaculata). Playback experiments were conducted between 2100 to 0030 at 15 sites located at Chungwon, Chungbuk, and Yeongi, Chungnam, in May 2005. We recorded call responses of 25 males to two different call playbacks, (i) single mating calls from a single male and (ii) chorus mating calls from five males, by randomly presenting the calls with a 15 min-gap between the two playbacks. We compared the number of response calls of the focal males for three min before, during, and after the playbacks. Five of 25 males were silent before stimulus presentation, but all the males emitted calls after the playbacks. The number of calls in response to single playback calls significantly differed among the three playback periods, where males gave more calls during the playback than before or after the playbacks. In addition, subject males presented significantly more calls to single call playbacks than to chorus call playbacks. The results of this study suggest that playback using repeated single mating calls is effective in call monitoring of R. nigromaculata males.

• The Korean Journal of Zoology
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• v.39 no.2
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• pp.207-214
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• 1996

Five call types of the genus Hyla in habitats around South Korea were classified according to some attributes of their advertisement calls (note duration, note intenral, dominant frequency, sonagram patterns. Among the call types, the E-type was more distinctive than the other call types in that it had a metal sound and much longer note duration and note intenral. This result indicated that some divergence had occurred in the advertisement call of the genus Hylo, though this was found in alimited number of regions and its occurrence was small.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.11a
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• pp.493-505
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• 2006

Call center staffing problems have often relied upon queueing models, which are traditionally used to compute average call waiting time. However, the relationship between the in-bound call volume and call abandon rate is not directly explained even with the complex queueing formula while that relationship is a major interest to the hospital due to profitability. In this paper we provide a novel approach for the call center staffing problem by incorporating the relationship between the in-bound call volume and call abandon rate with a nonlinear integer programming, rather than using the traditional queueing model. We perform numerical analyses with actual data obtained from a reservation call center in a hospital.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.14 no.4
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• pp.87-93
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• 2006

The black-tailed gull chicks, Larus crassirostris, recognize various adult voice signal base on the simple patterns. We investigated behavior change in black-tailed gull chicks through physical manipulation of mew call. They were playback in four situations differing in physical character: 1) frequency manipulation only, 2) duration manipulation only, 3) call intensity(dB) manipulation only, and 4) call interval manipulation only. We observed occurrence of different response of the chicks, which were categorized into two behaviors(hidden and return behavior). The manipulated frequency, duration, and intensity were directly correlated. The chicks exposed to only manipulated call interval(0.5, 1sec) made significantly more hidden and return behavior. Adult black-tailed gull only increased flight time on manipulated call interval. The results suggest that black-tailed gulls use short call interval for alarm signal. The analysis of alarm signal provides an important on basic study of bird strike.

• Journal of the Korean Institute of Telematics and Electronics S
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• v.34S no.8
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• pp.27-36
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• 1997

In this paper, we propose a locating strategy using a cache based on the distributed call processing stucture. In our stategy, each originating call server, withc is responsible for call setup, has a cache to memorize the service ratio of call server which serves the called terminal.We present performance comparison of the proposed strategy with the existing strategy via simulation. We can reduce the cost for call setup because the originating call server can simpley establish a call without tracing the location of the called terminal. The proposed strategy also reduceds network loads caused by signaling at call setup time and lessens the frequency of queries for the database systems which can be a bottleneck when it serves many subscriber.

• Proceedings of the Korea Society for Simulation Conference
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• 2003.11a
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• pp.75-85
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• 2003

With recent advances in technology and the changing nature of business, call center management has become a rapidly growing industry. However theoretical analysis about the call center system is very difficult, and the forecasting of call volume also. In the situation, it is significant that we study call-flow system, design system model and perform simulation. If these are possible, it is able to control the staff schedule and the resource management efficiently. This study introduces the process of applying the call center to simulation. So, it is feasible to break from the intuitive management by a minority manager and analyze it scientifically. The enterprise can reduce unnecessary expense, make an offer high quality to user in a keen competition

• Atmosphere
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• v.27 no.4
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• pp.377-384
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• 2017

The effective management of call centers under special circumstances is critical to improve customer satisfaction. In order to effectively respond to call center counseling demand, this paper aims to identify factors having the greatest impact on the number of Korea Meteorological Administration (KMA) call center counseling. To do so, we propose to combine call center data with severe weather announcement data and investigate how the severe weather announcement affects the number of KMA call center counseling. A time lag analysis is conducted and it is found that the severe weather announcement takes about an hour to be reflected in the number of KMA call center counseling. Based on the result of the time lag analysis, we conduct a comparative analysis according to time and season using the data collected from 1 January 2012, to 29 June 2016. The results show that the number of KMA call center counseling increases at lunchtime and decreases during nighttime, and the average rate of change in call center counseling demand tends to be larger under the severe weather announcement. For the comparative analysis according to the season, there are significant differences in the effect of severe weather announcement on the number of KMA call center counseling in spring, fall and winter.