• Annual Conference of KIPS
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• 2008.05a
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• pp.413-416
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• 2008

본 연구에서는 일반적인 시스템 통합 프로젝트에서 발생하는 문제점들을 살펴보면서 새로운 UI 기반의 시스템 통합에 대한 방법을 제시하고자 한다. 시스템통합 프로젝트 진행 시 많은 비용과 시간이 소요되고 있으며 업무시스템의 통합 및 인터페이스 산출물에 대한 검증으로 다양한 이슈들이 발생하고있다. 특히 통합 요구사항의 출현 및 EAI(Enterprise Application Integration), B2Bi(Business-to-Business Integration)에 대한 다양한 요구사항으로 일반적인 어플리케이션 통합프로젝트의 구성에 대한 논의와 새로운 시스템통합 방법론에 대한 정의가 필요하다. 이러한 문제를 해결하기 위하여 기존 방식에서 좀더 진화된 비주얼한 웹 화면통합 기반의 SOA(Service Oriented Architecture) 구축결과 물을 기반으로, VISUAL SOA 기반 프레임워크를 제안하고자 한다.

• The Journal of Society for e-Business Studies
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• v.11 no.2
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• pp.13-30
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• 2006

Web services are independent on a platform and are suitable in the Ubiquitous environment which an interaction for each device. Ubiquitous web services can use various applied service in any network neighborhood or terminal. Main characteristic of Ubiquitous is context-awareness. Therefore, Ubiquitous web services must include context-aware control process and protect user privacy because context-aware environment collects privacy data. But current web services standard is not specially designed in respect of context-communication. Therefore, the framework which can add flexibility in transmission of context is required. Our Framework can give extension for context and can communicate flexibly Context information for every session. Therefore, Our Framework can solve overhead problem of context in SOAP message and protect user's privacy according to user preference.

• Journal of Internet Computing and Services
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• v.13 no.1
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• pp.65-74
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• 2012

Cloud services are used for improving business. Moreover, customer relationship management(CRM) approaches use social networking as tools to enhance services to customers. However, most cloud systems do not support the semantic structures, and because of this, vital information from social network sites is still hard to process and use for business strategy. This paper proposes a collaboration framework based on social semantic web for cloud system. The proposed framework consists of components to support social semantic web to provide an efficient collaboration system for cloud consumers and service providers. The knowledge acquisition module extracts rules from data gathered by social agents and these rules are used for collaboration and business strategy. This paper showed the implementations of processing of social network site data in the proposed semantic model and pattern extraction which was used for the virtual grouping of cloud service providers for efficient collaboration.

• The Journal of Society for e-Business Studies
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• v.15 no.2
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• pp.167-189
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• 2010

As adopting ubiquitous technology into civil engineering, new city model is suggested called U-City. This paper proposes the framework of U-City management center to support effective services operation. The aims of the framework are to provide the development and operation environment for U-City services. Basically, these objectives are achieved by adopting the semantic web service technology to the framework. In this paper, OWL-S is mainly conducted to represent the description of U-City services. In addition, this paper insists that fine grained unit services are required to guarantee reusability, compatibility, and scalability of the services on U-City management center. The documentations conducted by OWL-S are provided as an example of service descriptions. At the last section, this paper also presents the architecture of U-City management center which enables automatic service discovery, selection, composition and interoperation.

• Journal of KIISE:Software and Applications
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• v.36 no.1
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• pp.1-9
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• 2009

In heterogeneous and distributed computing environments, with an increasing number of Web services providing similar functionalities, the reliability of Web services is a critical decision factor. To fulfill the open business model such as cooperation among enterprises, several Web services can be composed into the upper level business transaction. In Web services composition, the reliability of services is more and more critical. Though each unit Web service can be reliable, the reliability of the composed service is not guaranteed. Thus a way to efficiently assess and select composed Web services is needed. In this paper, we define new metrics for measuring the trust value of Web services, and propose an evaluation method to predict the trustworthy degree of the composed services based on the metrics. We also define a conceptual framework to support optimal Web services selection based on the proposed trust evaluation method. By selecting using the quantitative measurement rather than intuitive selection of the service user, it allows the service users to select the high reliable service meeting their quality requirements well.

• Journal of Korean Society for Quality Management
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• v.33 no.2
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• pp.40-50
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• 2005

HoQ (House of Quality) provides an effective tool not only to arrange and evaluate VoC (Voice of Customers) and VoE (Voice of Engineers), but also to link and combine VoC and VoE, thereby presenting explicit directions for quality improvement. There have been, however, few researches on the HoQ framework in the IT industry. The case study discussed here serves an illustration of the applicability and usefulness of the HoQ approach to website quality improvement. The proposed HoQ framework shows great potentials since customers needs are explicitly considered in the framework, and it helps website administrators develop better web services by providing guidelines for reengineering the website operations.

• Journal of Information Technology Services
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• v.4 no.1
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• pp.149-160
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• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• Journal of Intelligence and Information Systems
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• v.16 no.4
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• pp.173-193
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• 2010

The World Wide Web is transitioning from being a mere collection of documents that contain useful information toward providing a collection of services that perform useful tasks. The emerging Web service technology has been envisioned as the next technological wave and is expected to play an important role in this recent transformation of the Web. By providing interoperable interface standards for application-to-application communication, Web services can be combined with component-based software development to promote application interaction and integration within and across enterprises. To make Web services for service-oriented computing operational, it is important that Web services repositories not only be well-structured but also provide efficient tools for an environment supporting reusable software components for both service providers and consumers. As the potential of Web services for service-oriented computing is becoming widely recognized, the demand for an integrated framework that facilitates service discovery and publishing is concomitantly growing. In our research, we propose a framework that facilitates Web service discovery and publishing by combining clustering techniques and leveraging the semantics of the XML-based service specification in WSDL files. We believe that this is one of the first attempts at applying unsupervised artificial neural network-based machine-learning techniques in the Web service domain. We have developed a Web service discovery tool based on the proposed approach using an unsupervised artificial neural network and empirically evaluated the proposed approach and tool using real Web service descriptions drawn from operational Web services repositories. We believe that both service providers and consumers in a service-oriented computing environment can benefit from our Web service discovery approach.

• Journal of Information Technology Applications and Management
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• v.13 no.1
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• pp.17-38
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• 2006

Recently, ASP business models based on Web services are attracting considerable attention and regarded as the next generation of the ASP business models. It is, however, undesirable for ASP users to adopt them simply because the Web services are the new trend in the IT world. Instead, an in-depth comparison of the benefits against the costs between the Web services based ASP business models and the traditional models are required. Furthermore, it is desirable that this comparative analysis should be applied from the ASP users' viewpoints rather than those of the government or ASP providers. So, we have applied a comparative ROI (Return on Investment) analysis from the ASP users' perspective and shown that the Web services based ASP business models (382%) are superior to the traditional models (280%) in terms of ROI. We have also employed Balanced Scorecard (BSC) framework to keep the balance between tangible and intangible benefits considering the characteristics of IT value measurement.

• Asia pacific journal of information systems
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• v.30 no.2
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• pp.252-283
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• 2020

Online retail is a growing opportunity for retailers and consumers. Cross-buying provides companies with an opportunity to increase their revenue contributions from existing consumers. In many fields, especially in the service sector, cross-selling is an easier strategy to use relative to increasing revenue rather than acquiring new consumers. Website personalization has been a powerful indispensable tool for web-based companies and end users. Using the Mehrabian and Russell's Stimulus-Organism-Response framework, we experimentally examined how an online retailing merchant's environmental stimuli (S) arouses internal affective and cognitive states (O), that affect consumers' approach-avoidance behavior (R) in cross-buying and shopping cart abandonment in online transactions.