• Title/Summary/Keyword: Business Process Performance

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A Study on the ITIL Management Model Based on the IT Governance for Public Sector (공공부분을 위한 IT 거버넌스 기반의 ITIL 관리 모델에 관한 연구)

  • Kim, Sang-Gil;Kim, Jin-Young;Park, Yeung-Gyu
    • Journal of Korea Multimedia Society
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    • v.17 no.4
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    • pp.490-505
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    • 2014
  • IT governance in order to achieve the strategic goals of the organization, leadership, organizational structure, and the process is defined. In order to achieve IT governance, organizational structure, leadership for spindle formation, maintenance, and standardized processes to specific and an effective ITIL (Information Technology Infrastructure Library) management model is needed. In this study, the K Authority Management Model of IT Governance ITIL - based research on service delivery and customer satisfaction through the effective information for ITSM (Information Technology Service Management, IT Service Management) building measures, information for business planning and performance management PMS (Project Management System, project Management System), survey on ICT service levels established through the process of planning and construction management models such as ITIL future research on the public portion of the proceeds from the ITIL management model can be utilized as a guideline when establishing a theoretical presents a base.

Failure Modes and Effects Analysis by using the Entropy Method and Fuzzy ELECTRE III (엔트로피법과 Fuzzy ELECTRE III를 이용한 고장모드영향분석)

  • Ryu, Si Wook
    • Journal of the Korea Safety Management & Science
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    • v.16 no.4
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    • pp.229-236
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    • 2014
  • Failure modes and effects analysis (FMEA) is a widely used engineering tool in the fields of the design of a product or a process to improve its quality or performance by prioritizing potential failure modes in terms of three risk factors-severity, occurrence, and detection. In a classical FMEA, the risk priority number is obtained by multiplying the three values in 10 score scales which are evaluated for the three risk factors. However, the drawbacks of the classical FMEA have been mentioned by many previous researchers. As a way to overcome these difficulties, this paper suggests the ELECTRE III that is a representative technique among outranking models. Furthermore, fuzzy linguistic variables are included to deal with ambiguous and imperfect evaluation process. In addition, when the importances for the three risk factors are obtained, the entropy method is applied. The numerical example which was previously studied by Kutlu and Ekmekio$\breve{g}$lu(2012), who suggested the fuzzy TOPSIS method along with fuzzy AHP, is also adopted so as to be compared with the results of their research. Finally, after comparing the results of this study with that of Kutlu and Ekmekio$\breve{g}$lu(2012), further possible researches are mentioned.

A Genetic Algorithm-based Construction Mechanism for FCM and Its Empirical Analysis of Decision Support Performance : Emphasis on Solving Corporate Software Sales Problem (유전자 알고리즘을 이용한 퍼지인식도 생성 메커니즘의 의사결정 효과성에 관한 실증연구 : 기업용 소프트웨어 판매 문제를 중심으로)

  • Chung, Nam-Ho;Lee, Nam-Ho;Lee, Kun-Chang
    • Korean Management Science Review
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    • v.24 no.2
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    • pp.157-176
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    • 2007
  • Fuzzy cognitive map(FCM) has long been used as an effective way of constructing the human's decision making process explicitly. By taking advantage of this feature, FCM has been extensively used in providing what-if solutions to a wide variety of business decision making problems. In contrast, the goal-seeking analysis mechanism by using the FCM is rarely observed in literature, which remains a research void in the fields of FCM. In this sense, this study proposes a new type of the FCM-based goal-seeking analysis which is based on utilizing the genetic algorithm. Its main recipe lies in the fact that the what-if analysis as well as goal-seeking analysis are enabled very effectively by incorporating the genetic algorithm into the FCM-driven inference process. To prove the empirical validity of the proposed approach, valid questionnaires were gathered from a number of experts on software sales, and analyzed statistically. Results showed that the proposed approach is robust and significant.

A Study on Improving Management of Substances Requiring Preparation for Accidents Facilities (사고대비물질 취급시설 관리방안 연구)

  • Kim, S.B.;Park, C.H.;Cho, M.S.;Lee, J.S.;Kim, J.M.;Noh, H.R.;Seok, G.S.
    • Journal of the Korean Society of Safety
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    • v.27 no.3
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    • pp.77-82
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    • 2012
  • The leakage of toxic chemicals impact seriously on human being and environment, therefore during their treatment process, a proper management system is necessary to control their toxic effect. This study was designed to suggest the management regulation that supports business managers and facilities management. There are no extra regulation to control emergency accidents and terrors in chemical facilities. Developed countries like USA operate the management standards to control the toxic chemical and facilities according to their toxicity and processes. In order to solve this problem, we have analysed the advanced nations standard methods of security in chemical plants to study the new security management regulation which helps to prevent the chemical accidents. Especially, in USA, CCPS (Center for Chemical Process Safety), SVA (Security Vulnerability Assessment) and RBPSs (Risk-Based Performance Standards) of DHS (Department of Homeland Security) were invest I gated. On the basis of the results, we have suggested the application methods of the security and safety regulation in Korea.

A Milestone Generation Algorithm for Efficient Control of FAB Process in a Semiconductor Factory (반도체 FAB 공정의 효율적인 통제를 위한 생산 기준점 산출 알고리듬)

  • Baek, Jong-Kwan;Baek, Jun-Geol;Kim, Sung-Shick
    • Journal of Korean Institute of Industrial Engineers
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    • v.28 no.4
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    • pp.415-424
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    • 2002
  • Semiconductor manufacturing has been emerged as a highly competitive but profitable business. Accordingly it becomes very important for semiconductor manufacturing companies to meet customer demands at the right time, in order to keep the leading edge in the world market. However, due-date oriented production is very difficult task because of the complex job flows with highly resource conflicts in fabrication shop called FAB. Due to its cyclic manufacturing feature of products, to be completed, a semiconductor product is processed repeatedly as many times as the number of the product manufacturing cycles in FAB, and FAB processes of individual manufacturing cycles are composed with similar but not identical unit processes. In this paper, we propose a production scheduling and control scheme that is designed specifically for semiconductor scheduling environment (FAB). The proposed scheme consists of three modules: simulation module, cycle due-date estimation module, and dispatching module. The fundamental idea of the scheduler is to introduce the due-date for each cycle of job, with which the complex job flows in FAB can be controlled through a simple scheduling rule such as the minimum slack rule, such that the customer due-dates are maximally satisfied. Through detailed simulation, the performance of a cycle due-date based scheduler has been verified.

A Optimizing Study on maximizing the earning power of casting industry production through TPI (주물 산업의 수익력 극대화를 위한 생산부문의 TPI 최적화 연구)

  • Kang, Byong-Rho;Lee, Chang-Ho
    • Journal of the Korea Safety Management & Science
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    • v.16 no.2
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    • pp.185-192
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    • 2014
  • The production type of foundry industry is a small quantity batch production methods that require the highly skilled technology in the global competition in the variety of customer needs and directly under the influence of fluctuations characteristic. Therefore suitability for small quantity batch production and flexible production capacity and price competitiveness is needed more than anything. To do this, we need transcription and comprehensive innovation activities to maximize the revenue structure of the organization and field survival foundation should be developed the TPI(Total Profit Innovation) process in all aspects of the organization and all employees are involved in order to create a cost, quality, time, and service part of the overall aim how to achieve those effects within a short period of time. We applied the TPI process for S company in the foundry business innovation and productivity through cost reduction. We will expect the productivity improvement and financial performance improvement and then continually accumulate and review the results.

Selection of the Optimum Seaming Condition for Spin Drum Using Statistical Method (통계적 기법을 이용한 스핀드럼의 시밍 최적조건 선정)

  • Kim, Eui-Soo;Lee, Jung-Min;Kim, Byung-Min
    • Journal of the Korean Society for Precision Engineering
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    • v.25 no.1
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    • pp.99-107
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    • 2008
  • There are being a lot of studies for achievement of high speed Dehydration, high-strength and Lightweight of washing machine in the latest washing machine business. It is essential that strength of mechanical press-Joining (MPJ) for spin drum is improved to attain that target. MPJ of spin drum is composed of seaming and caulking process. Because Seaming process of MPJ has various design factors such as thickness, bending radius, seaming width, caulking press width and the dynamic factor such as multistage plastic working, elastic recovery, residual stress, the optimum conditions can't be easily determined. Using a design of experiment (DOE) based on the FEM (Finite Element Method), which has several advantages such as less computing, high accuracy performance and usefulness, this study was performed investigating the interaction effect between the various design factor as well as the main effect of the each design factor during drum MPJ and proposed optimum condition using center composition method among response surface derived from regression equation of simulation-based DOE.

Study of Importance Awareness of Domestic Car Consumer's Product Selection Criteria (국산 자동차 소비자의 제품 선택 기준에 대한 중요도 인식 분석)

  • Lee, Taewon
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.42 no.3
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    • pp.157-166
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    • 2019
  • The study had subject to find out what factors Korean automobile consumer is considering in their decision to purchase cars in the situation of the growing competition in the domestic automobile market. In order to this end, the previous study was reviewed to select various factors considered in the process of buying cars. Based on this, Analytic Hierarchy Process was used to prioritize which factors were considered more important by consumers. In the result of study, we could find that performance had the highest priority, and the second ranking was the price. In contrast, image of brand and convenience of maintenance were shown to be relatively low in importance, ranking $3^{rd}$ and $4^{th}$, respectively. Beside, we could recognized the ranking of other detailed factors. This study has an academic implication in that it is able to grasp the latest tendency of consumers' purchase choice of car and to make conclusion by applying AHP analysis method to study of related subject. It also have practical significance that can be a basis for make sense what factors should be taken by the automobile industry to uprise the purchase of the consumers through the identification and preparation of the purchase selection criteria of domestic automobile buyers.

Evaluation Factors Influencing Construction Price Index in Fuzzy Uncertainty Environment

  • NGUYEN, Phong Thanh;HUYNH, Vy Dang Bich;NGUYEN, Quyen Le Hoang Thuy To
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.195-200
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    • 2021
  • In recent years, Vietnam's economic growth rate has been attributed to the growth of many well-managed industries within Southeast Asia. Among them is the civil construction industry. Construction projects typically take a long time to complete and require a huge budget. Many socio-economic variables and factors affect total construction project costs due to market fluctuations. In recent years, crucial socioeconomic development indicators of construction reached a fairly high growth rate. Also, most infrastructure and construction projects have a high degree of complexity and uncertainty. This makes it challenging to predict the accurate project price. These challenges raise the need to recognize significant factors that influence the construction price index of civil buildings in Vietnam, both micro and macro. Therefore, this paper presents critical factors that affect the construction price index using the fuzzy extent analysis process in an uncertain environment. This proposed quantitative model is expected to reflect the uncertainty in the process of evaluating and ranking the influencing factors of the construction price index in Vietnam. The research results would also allow project stakeholders to be more informed of the factors affecting the construction price index in the context of Vietnam's civil construction industry. They also enable construction contractors to estimate project costs and bid rates better, enhancing their project and risk management performance.

WEB-BASED CONSTRUCTION KNOWLEDGE MANAGEMENT PORTAL

  • Youjin Jang;Moonseo Park;Hyun-Soo Lee
    • International conference on construction engineering and project management
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    • 2011.02a
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    • pp.487-492
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    • 2011
  • As a knowledge-based economy is emerging, knowledge management (KM) is being rapidly disseminated in both academic circles and the business world. Accordingly, how to effectively manage knowledge is vital to the survival and advance of a company, particularly in project-based industries such as construction. For these reasons, construction companies have adopted IT-based Knowledge management systems (KMS), which is the technology platform and infrastructure that an organization employs to support knowledge management. However, many construction companies have spent resources on developing a KMS that only focus on codification. Furthermore, small and medium-sized companies have limited resources to afford extensive investments. This research addresses the problems found in the current KMS and develops a web-based construction knowledge management portal (CKMP). To achieve these objectives, a case study is conducted and requirements for implementing KM are identified. Based on the identified requirements, this paper builds CKMP using Expert Index (EI), blog, ontology based knowledge retrieval, and wikiblog. The most important functionality of CKMP is their fundamentals to synchronize and support KM process. In order to validate the CKMP, a pilot test with actual users is conducted, and the usability of the system is compared with the current systems. This study is relevant to both the construction industry and academia, as it provides a means of enhancing the performance of KM.

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