• Title/Summary/Keyword: Business Process Performance

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An Empirical Study of Social Entrepreneurial Orientation as an Influence on Sustainability Performance of Social Enterprise: The Moderating Effect of Social Network Capabilities (사회적기업의 지속가능 경영성과에 영향을 미치는 사회적기업가 지향성에 관한 실증적 연구: 사회 네트워크 역량의 조절효과)

  • Chang Bong Kim;Tae Ho Yun
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.19 no.4
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    • pp.69-85
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    • 2024
  • Social enterprises, hybrid organizations that blend the logic of the public and market economies, have emerged as an alternative to market failure. However, due to the government-led compressed growth of social enterprises, many social enterprises rely on government financial support, and when the support ends, the survival rate drops significantly and the scale remains at the microenterprise level, raising concerns about the quality growth and sustainability of social enterprises. Therefore, the purpose of this study is to identify the social entrepreneurial orientation that affects the sustainable management performance and to empirically analyze the moderating effect of network utilization capabilities in this process. To achieve the purpose of this study, a questionnaire was distributed to a random sample of member organizations in the metropolitan area, including the Incheon City Small Business Association, the Gyeonggi-do Small Business Association etc. The survey was conducted for about two months and a total of 1,300 questionnaires were distributed and 180 were returned, of which 173 were used for empirical analysis, excluding seven that were not returned. The collected survey data were subjected to structural equation modeling test using Smart PLS ver. 4.1 statistical package. The results showed that entrepreneurial value orientation and social value orientation positively influenced both economic and social performance. Convergent value orientation was only found to have an effect on economic performance, but not on social performance. Finally, the moderating effect of network capabilities was also found, suggesting that social entrepreneurial orientation positively affects organizational performance when social network capabilities are higher.

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Development of Nursing Key Performance Indicators for an Intensive Care Unit by using a Balanced Scorecard (균형성과표를 이용한 중환자실 간호부서의 핵심성과지표 개발)

  • Choi, Yun-Jeong;Lim, Ji-Young;Lee, Young-Whee;Kim, Hwa-Soon
    • Journal of Korean Academy of Nursing
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    • v.38 no.5
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    • pp.656-666
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    • 2008
  • Purpose: The purpose of this study was to develop visions of nursing service, nursing strategies and key performance indicators (KPIs) for an intensive care unit (ICU) based on a Balanced Scorecard (BSC). Methods: This study was undertaken by using methodological research. The development process consisted of four phases; the first phase was to develop the vision of nursing in ICUs. The second phase was to develop strategies according to 4 perspectives of a BSC. The third phase was to develop KPIs according to the 4 perspectives of BSC and the final phase was to combine the nursing visions, strategies and KPIs of ICUs. Results: Two main visions of nursing service for ICUs were established. These were 'realization of harmonized professional nursing with human respect' and 'recovery of health through specialized nursing' respectively. In order to reach the aim of developing nursing visions, thirteen practical strategies and nineteen KPIs were developed by four perspectives of the BSC. Conclusion: The results will be used as objective fundamental data to attain business outcomes for the achievement of nursing visions and strategies of ICUs.

The Performance Evaluation of Universities using DEA and AHP Model (DEA와 AHP를 이용한 대학의 성과 평가)

  • Han, Yu-Jung;Han, Chang-Hee
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.37 no.3
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    • pp.51-63
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    • 2014
  • Because of the changing educational environments, Korean universities have to stand up to the challenge of enhancing their performances in educational activities. Therefore, Korean universities should seek ways to improve its competitiveness. The evaluation of Korean universities has been conducted by the Government and other media agencies like JoongAng's Daily to promote the development of universities. The purpose of this study is to evaluate and compare the relative efficiency of Korean universities using DEA (Data Envelopment Analysis) and AHP (Analytic Hierarchy Process) models. To produce reasonable results, major input and output variables have been determined in a step using a Profiling method, Spearman correlation analysis and AHP model. Also, this study shows that the relative efficiency for Korean universities is obtained not only based on quantity of output, but also on the basis of the quality of the output. Drawing upon the results of the analysis, this study provides a comprehensive and practical method for evaluating the performance of universities in terms of efficiency.

The Influences of Tangible Clues on Customer's Perceived Risk and Satisfaction at Family-Restaurants (Focused on University Students in Seoul) (패밀리레스토랑의 유형적 단서가 고객의 지각된 위험 및 만족에 미치는 영향(서울지역 대학생을 대상으로))

  • Lee, Jung-Ja;Yoon, Tae-Hwan
    • Korean journal of food and cookery science
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    • v.22 no.3 s.93
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    • pp.355-362
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    • 2006
  • The purpose of this study was to investigate the influences of tangible clues on university students' perceived risks and satisfaction at family-restaurants in Seoul. The performances of 3 tangible clues(physical evidence, employee, service process) negatively influenced the student's perceived risks. This result indicated that tangible clues can reduce the negative characteristics of service (intangibility, inseparability, perishability and variability) toward student customers at family restaurants. Meanwhile, financial risk, performance risk and social risk negatively influenced their overall satisfaction. Performance risk had the strongest negative influence on student customers' overall satisfaction, indicating that university students were much more interested in performance and utility about menu, food and service quality than in other factors at family restaurants. As a result, food-service corporations need to manage suitably various tangible clues as an important marketing strategy to diminish their customers' perceived risk and raise their satisfaction.

An Empirical Study on the Key Factors Affecting the Effectiveness of Total Quality Management Programs (총체적 품질경영프로그램의 효과에 영향을 미치는 요인에 관한 실증연구)

  • 양창호
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.17 no.31
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    • pp.163-176
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    • 1994
  • Over the last few years Total Quality Management (TQM) programs have hem widely adapted by Korean manufacturing firms to improve their productivity, competitive edge and product quality levels. The purpose of this study is to evaluate the level of importance placed on four key TQM factors (customer satisfaction, strong management leadership, continuous improvement, imployee involvement and participation) used during the implementation of korean manufacturing TQM programs and to assess the effectiveness of those key factors in improving the performance of the firms. A Questionaire was developed and sent to senior managers in manufacturing organizations throughout korea. This survey asked qustions regarding 1) the firm's business environment and TQM program development 2) subcomponents of the key factors and 3) the effectiveness of the TQM program at improving the performance of the organization. The survey data were analyzed to determine the degree of correlation between each of the factors and the effectiveness of the TQM programs. This study demonstrated that the TQM programs were instrumental at improving the performance of the firms studied, and that the improvement was positively correlated with the length of time that the program had been implemented and the planned duration of the TQM program implementation. It was found that the person-oriented elements of management leadership and employee involvement were positively correlated and predictive of the success of the TQM Program, while the process-oriented components of customer satisfaction and employee involvement were not useful predictors of the effectiveness of the TQM program implementation.

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A WEB-BASED PROJECT MANAGEMENT SYSTEM FOR GOVERNMENT R&D PROGRAMS (국가 연구개발을 위한 웹기반의 과제관리 시스템)

  • 손권중
    • Proceedings of the Technology Innovation Conference
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    • 2003.06a
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    • pp.108-115
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    • 2003
  • Government R&D Project Management in Korea has had considerable difficulties because of the lack of project monitoring systems and insufficient communication. The National Program for Tera-level Nanodevices (TND Program) is a ten-year R&D program for commercialization in the area of nano technology. Collaboration and communication among the various participants such as business companies, universities, and government R&D institutes are key success factors in this R&D program. TND Program office has developed a Web-based project management system. This system consists of mostly four sub-management functions: (1) Milestones management of all R&D projects; (2) DR (Design Review) management as the mechanism for checking the performance against milestones; (3) Project activity management using the WBS (Work Breakdown Structure); (4) Budget management. Additionally, it also has many R&D supporting functions such as technology information bulletin board, community management, and visual summary of project progress and performance. This system is effective for monitoring research project as well as measuring project performance of the overall research program. This Web-based system has become the useful tool of R&D moving target mechanism and effective communication and collaboration tool. System features and adoption process of the system are also suggested.

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The Development of Monitoring System for Performance Evaluation of Solar Hot Water Heater (태양열 온수기 성능평가 위한 모니터링 시스템 개발)

  • Kim, Jae-Yeol;Choi, Seung-Hyun;Yang, Dong-Jo
    • 한국신재생에너지학회:학술대회논문집
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    • 2009.11a
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    • pp.417-417
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    • 2009
  • The application of solar energy, in the field of alternative energy, was on the increase tendency. In the case of advanced nations, through continuous R&D, solar hot water heater with high efficiency has been used for the house and the industrial process on business, advanced nations were reached up the experimental stage of solar generation system. But, the actual circumstance of the domestic has been not accomplished the popularization of solar hot water heater and the settlement of it which is the fundamental stage of the solar energy usage. This trouble, the domestic was flooded with small enterprise for producing solar hot water heater, was caused by the popularization and the production without verification of performance. To supply the monitoring program for evaluating solar hot water heater, this research was purpose to improve the technical development of the enterprise for producing solar-heat hot-water-boiler and served as an aid for the enlargement and the popularization on solar energy.

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Performance Analysis of Vane Rotary Expander for $CO_2$ Cycles ($CO_2$ 사이클용 로타리 베인 팽창기 성능해석)

  • Kim, Ho-Young;Ahn, Jong-Min;Kim, Hyun-Jin;Cho, Sung-Oug
    • Korean Journal of Air-Conditioning and Refrigeration Engineering
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    • v.21 no.1
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    • pp.55-62
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    • 2009
  • Relatively low cycle performance of a conventional $CO_2$ system is partly due to significant increase in friction loss in the expansion process, since the pressure drop across the expansion device is considerably large compared to a conventional refrigeration cycle. To recover friction loss and increase refrigeration effect by providing isentropic expansion, a rotary vane type expander has been designed. Performance of the designed expander has been investigated by numerical simulation. With the pressure condition of 9 MPa/4.5 MPa and inlet temperature of $35^{\circ}C$, volumetric, isentropic, and mechanical efficiencies of the expander are calculated to be 58.1%, 101.1%, and 78.8%, respectively, resulting in total expander efficiency of 46.3%. With this expander, COP of a $CO_2$ refrigeration cycle is estimated to be improved by about 14%.

A Study on RF Communication Stabilization of Security System for Oil Tank-Lorry Truck Based on IoT (IoT 기반의 유류 수송 차량 보안 시스템을 위한 RF 통신 안정화 개선 연구)

  • Kim, Min-Sung;Kim, Hie-Sik;Kim, Hae-Kyun
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.66 no.6
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    • pp.916-922
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    • 2017
  • Security systems for inland cargo truck transportation are mostly limited to route tracking for safe and efficient transportation. With this route tracking system, the status of cargo trucks can be monitored easily within inland boundaries. In case of oil transportation by land, however, security systems ensuring transportation of a designated quantity of products have been subject to extensive research since thefts and substitution by a similar product in the transportation process have emerged as a social problem. Security devices installed in an oil tank truck must meet the explosion-proof performance standards and be applicable to varying types of trucks. Accordingly, a wireless electronic seal with RF communication functions is considered to be the most appropriate method, but e-seals on moving vehicles require such levels of performance and reliability that can overcome certain challenges including changing radio waves and topographical impediments. Considering these characteristics of oil tank trucks, this study proposes an stabilization method to enhance the RF communication performance of e-seals, based on radio simulation and experiment findings.

The Effect of Smart Factory Companies' Adoption of Changes and Cooperation within Organizations on Financial Performance (스마트공장 구축기업의 조직내 변화수용과 협력이 재무성과에 미치는 영향)

  • Jun, Dae Heung;Koo, Il Seob
    • Journal of the Korea Safety Management & Science
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    • v.24 no.2
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    • pp.97-104
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    • 2022
  • This study examines the effects of participation purpose, corporate readiness, and acceptance of changes that may occur in the course of expert guidance on the performance of smart factory. For this study, 129 questionnaires obtained from SMEs participating in the Smart Meister support project were used, and SPSS 18.0 and the AMOS 18.0 program were used for statistical processing for empirical analysis of the hypotheses test. It was found that the company's business participation motivation and readiness status had a significant effect on the acceptance and cooperation of changes that occurred during the consulting process. In addition, the acceptance and cooperation of changes within the company had a significant effect on the satisfaction with the Meister support project and the financial performance. Companies participating in the Meister support project need to clarify their motives for participating in the project and make stable corporate readiness in advance. In addition, based on the CEO's support, it is necessary to have a motivational program and to build an organizational culture that can actively accept innovation.