• Title/Summary/Keyword: Business Process Performance

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Relationship between Dynamic Digital Capabilities, Digital Transformation, Digital Technology Acceptance, and Firm Performance

  • Min-Chul KIM;Jin-Kwon KIM;Tony-Donghui AHN
    • The Journal of Economics, Marketing and Management
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    • v.12 no.4
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    • pp.51-64
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    • 2024
  • Recent studies have introduced that digital transformation positively impacts firm performance. However, research on the relationship between organizational capabilities or attitudes as antecedents or situational variables for successfully driving digital transformation remains limited. Therefore, this study aims to systematically analyze how dynamic digital capabilities and the mutual relationships between organizational members' digital acceptance influence firm performance throughout the process of driving and achieving digital transformation. Research design, data, and methodology: This study developed the concepts and measurement items for each variable based on prior research. A survey was conducted with 258 companies participating in mini clusters within industrial complexes across the county. The data was analyzed using a structural equation model with the AMOS software package. Results: Based on existing literature, hypotheses were formulated regarding the causal relationships among variables, and analysis was conducted. The results indicate that digital transformation and employees' technological acceptance play a mediating role in the relationship between dynamic digital capabilities and firm performance. Specifically, the organization's dynamic digital capabilities enhance both digital transformation and technological acceptance. Moreover, digital transformation leads to higher firm performance when technological acceptance is high. Conclusions: This study has shown the importance of enhancing dynamic digital capabilities as a prerequisite for driving digital transformation and highlighted the significance of organizational members' perceptions and attitudes toward information technology. Particularly, through detailed causal analysis among the specific items of each variable, insights were gained for both academic and practical applications.

Process Performance Measurement Model Based on Event for an efficient Decision-Making (효율적인 의사결정을 위한 이벤트 기반의 프로세스 성과측정을 위한 모델)

  • Park, Jae-Won;Choi, Jae-Hyun;Cho, Poong-Youn;Lee, Nam-Yong
    • The KIPS Transactions:PartD
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    • v.17D no.4
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    • pp.259-270
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    • 2010
  • Information systems nowadays are heterogeneous and distributed which integrate the enterprise information by processes. They are also very complex, because they are linked together by processes. It aims to integrate the systems so that these systems work as one system. A process is a framework which contains all of the business activities in an enterprise, and has a lot of information which is needed for measuring performance. A process consists of activities, and an activity contains events which can be considered information sources. In most cases, it is very valuable to determine if a process is meaningful, but it is difficult because of the complexity in measuring performance, and also because finding relationships between business factors and events is not a simple problem. So it would reduce operation cost and allow efficient process execution if I could evaluate the process before it ends. In this paper we propose an event based process measurement model. First, we propose the concept of process performance measurement, and a model for selecting process and activity indexes from the events which are collected from information systems. Second, we propose at methodologies and data schema that can store and manage the selected process indexes, the mapping methods between indexes and events. Finally, we propose a process Performance measurement model using the collected events which gives users a valuable managerial information.

Antecedents and Consequences of Innovation and Business Strategy on Performance and Competitive Advantage of SMEs

  • LESTARI, Setyani Dwi;LEON, Farah Margaretha;WIDYASTUTI, Sri;BRABO, Nora Andira;PUTRA, Aditya Halim Perdana Kusuma
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.6
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    • pp.365-378
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    • 2020
  • The study aims to develop concepts originating through empirical research models to build superior competitiveness and optimal performance achievement. Therefore, to bridge these goals, the study addresses several indicators/items as a novelty, namely, entrepreneurship insight factors, market orientation, knowledge-sharing, innovation, managerial capability, product strategy, process and service improvement, resources capability to improve performance and increase competitiveness by empirical model direct, mediating and indirect effect. The total sample in this study is 497 eligible SMEs that partner with go-food in Makassar City. All research samples are the owner or the person in charge of the business; the data collection period is from May to December 2019. Data are collecting using a survey with 64 construct questions, summarized in seven manifest variables. The research method uses quantitative tools, with SMART-PLS as a statistical tool. This study develops sixteen hypotheses; all of the hypotheses are supported both directly, indirectly, and mediated. The study also found that the link based on CCT, RBV, and TAM Theory is the right choice of theories, as the foundation of this study was very reliable and valid. Indeed, all of the grounded methods have implications both in theory and its main application for the business in the online marketplace.

Relationship between IS Performance and Goal: An Empirical Study

  • Yoo, Ji-Seok;Jung, Ho-Won
    • 한국IT서비스학회:학술대회논문집
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    • 2007.11a
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    • pp.479-484
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    • 2007
  • Annual IT budget of major companies in South Korea is 44.7 billion Korean Won on average in 2007. A survey shows that among these companies, 58% of them had decided to increase the budget compared to that in previous year. In this study, we investigate relationship between IS investment goal and IS performance with moderating effect of process for IS infrastructure maintenance. For this purpose, we used a set of data with 271 responses gathered from manufacturing industry in 2006. Our results show that the relationship exists but varies across the task characteristics and there's no moderating effect. This finding implies that practitioners should be aware of that different goals need to be established based on task characteristics and more effort to harmonize the process with task activities is required to them.

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An Exploratory Empirical Study on the Partnership and Performance of IT-enabled Business Process Outsourcing : A Case of CTI(Computer Telephony Integration) based Customer Service Center Outsourcing (정보기술 기반 비즈니스 프로세스 아웃소싱 파트너십과 성과에 관한 탐색 : CTI(Computer Telephony Integration) 기반 고객서비스센터 아웃소싱 사례를 중심으로)

  • An Joon Mo;Oh Min Suk
    • Journal of Information Technology Applications and Management
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    • v.12 no.1
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    • pp.241-259
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    • 2005
  • This study explores a model of partnership to the success of outsourcing CTI(computer telephony integration) based customer service centers of a telecommunication service company. The motivation of the study is to extend the research on IT outsourcing to IT-enabled BPO of customer service centers as a specific IT outsourcing practice. Previous research on IT outsourcing partnership and success is reviewed for developing an a research model of IT-enabled BPO. This model is proposed based on the previous partnership success models in information systems research. The results of the study confirm major factors related to successful IT-enabled BPO in previous research. Especially, the specificity of a contract and strategic collaboration in partnership are found to be influential on the success of IT-enabled BPO.

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A Variable Sampling Interval $T^2$ Control Chart with Sampling at Fixed Times (고정표본채취시점을 갖는 가변표본채취간격 다변량 $T^2$ 관리도)

  • Seo, Jong-Hyen;Chang, Young-Soon
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.34 no.2
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    • pp.1-8
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    • 2011
  • This paper proposes a variable sampling interval multivariate $T^2$ control chart with sampling at fixed times, where samples are taken at specified equally spaced fixed time points and additional samples are allowed between these fixed times when indicated by the preceding $T^2$ statistics. At fixed sampling points, the $T^2$ statistics are composed of all quality characteristics and a part of quality characteristics are selected to obtain $T^2$ statistics at additional sampling points. A Markov chain approach is used to evaluate the performance of the proposed chart. Numerical studies for the performance of the proposed chart show that the proposed chart reduces the observations obtained from a process and detects the assignable cause of a process with low correlated quality characteristics quickly.

A study on the effect of field project organization control among participants on cooperation and project performance (현장프로젝트조직의 참여자간 통제가 협력 및 프로젝트 성과에 미치는 영향에 관한 연구)

  • lee, Won-hee;Moon, Jae-Young
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2020.07a
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    • pp.189-190
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    • 2020
  • 본 연구는 국내 건설 산업에서 현장프로젝트조직 사업 참여자를 대상으로 프로젝트 참여자간 간 통제유형에 따라 협력과 프로젝트 성과에 어떠한 영향을 주는지를 살펴보고자 하는 실증연구이다. 본 연구에서는 통제 구분을(산출통제(Output Control), 과정통제(Process Control), 사회통제(Social Control))의 통제 유형에 따라 현장프로젝트 참여자간 협력과 현장프로젝트성과에 어떠한 유의한 영향을 미치며 또한, 국내 건설산업에서 현장프로젝트조직의 특징을 실증분석을 통하여 알아보고자 한다.

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The Determinants of Innovation Resistance and Innovation Performances (혁신저항의 결정요인과 혁신성과에 대한 실증적 연구)

  • Ahn, Byeong Deok;Ahn, Kwan Young
    • Journal of the Korea Safety Management & Science
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    • v.16 no.1
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    • pp.191-199
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    • 2014
  • This paper reviewed the relationship among CEO's entrepreneurship/risktaking, innovation resistance and innovation performance, and the mediating effect of innovation resistance between CEO's entrepreneurship/risktaking and innovation performance. Based on the responses from 219 companies, the results of multiple regression analysis appeared as follow; 1) CEO's entrepreneurship and risktaking effect negatively on innovation resistance. 2) innovation resistance negatively on innovation performance(process innovation, organization innovation). 3) innovation resistance mediates partly between CEO's entrepreneurship/risktaking and innovation performance.

A Proposed Self-assessment Framework for Measuring and Benchmarking Organizational Performance

  • Pun, Kit-Fai;Ho, Karis-Ka-Yan;Sun, Hong-Yi
    • International Journal of Quality Innovation
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    • v.3 no.2
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    • pp.57-73
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    • 2002
  • Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the fm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

A Study on the Effects of Management Strategy, Collaboration Process and SCM Integration on Corporate Performance in Small and Midsize Parts Manufacturers (중소부품제조업체의 경영전략, 협업프로세스 및 SCM통합이 기업성과에 미치는 영향에 관한 연구)

  • Lee, Seol-Bin;Park, Ju-Gyeong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.7
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    • pp.448-466
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    • 2019
  • Today, companies are increasingly focused on SCM (Supply Chain Management) as a means for cost-cutting and efficient operation. The company's ultimate objective is to win and maintain a sustained dominant position in the uncertainties of the global environment and future competitiveness. In this respect, this study examined the effects of management strategy, collaboration process and SCM integration on corporate performance in small and midsize parts manufacturers. The results of empirical analysis are summarized as follows. Management strategy, collaboration process and SCM integration had positive effects on corporate performance in domestic small and midsize parts manufacturers, and all hypotheses were supported. Consequently, it can be confirmed that quality, cost and flexibility for management strategy, and strategic objective perception, support policy, problem solution and knowledge information sharing for delivery and collaboration as small and midsize parts manufacturers are mechanisms for improving quality reliability, decreasing cost, delivery obedience and information system operation of SCM integration, and boosting corporate quantitative and qualitative performance.