• Title/Summary/Keyword: Business Process Performance

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Empirical Analysis of the Influence of Tourism Industry Knowledge Management Activities on Knowledge Management Efficiency (관광산업에서의 지식경영활동과 지식경영효율성 향상에 관한 실증연구)

  • Kwon, Soon-Jae;Lee, Kun-Chang
    • Knowledge Management Research
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    • v.10 no.3
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    • pp.1-16
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    • 2009
  • Recent trends in business are characterized by recognition of the importance of knowledge assets. Especially, this phenomenon is receiving more momentum as our society goes digital rapidly. The concept of Knowledge Management has long been used as an effective way of restructuring the management process of a firm. In literature regarding knowledge management, a number of successful cases were reported, where knowledge-based management activities could dramatically enhance a firm's strategic performance for years. However, there exists very little research investigating the effect of knowledge management on corporate competitiveness. Researchers as well as practitioners need more rigorous results about such issues, especially how much the knowledge management strategic initiatives may have an influence on the firm's competitiveness. In this sense, we need an empirical study adopting statistical approaches due to the existence of abundant knowledge management case studies. To fill this research void, this study proposes a research model testing whether knowledge management activities could improve corporate competitiveness. We collected 321 valid questionnaires from participants in knowledge management activities in the tourism industry and applied a structural equation model. Empirical results showed that knowledge management activities have a positive impact on knowledge management efficiency and finally corporate competitiveness. We hope that this study will shed light on further rigorous studies considering tourism industry as a major strategic activity.

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A Beamforming-Based Video-Zoom Driven Audio-Zoom Algorithm for Portable Digital Imaging Devices

  • Park, Nam In;Kim, Seon Man;Kim, Hong Kook;Kim, Myeong Bo;Kim, Sang Ryong
    • IEIE Transactions on Smart Processing and Computing
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    • v.2 no.1
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    • pp.11-19
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    • 2013
  • A video-zoom driven audio-zoom algorithm is proposed to provide audio zooming effects according to the degree of video-zoom. The proposed algorithm is designed based on a super-directive beamformer operating with a 4-channel microphone array in conjunction with a soft masking process that uses the phase differences between microphones. The audio-zoom processed signal is obtained by multiplying the audio gain derived from the video-zoom level by the masked signal. The proposed algorithm is then implemented on a portable digital imaging device with a clock speed of 600 MHz after different levels of optimization, such as algorithmic level, C-code and memory optimization. As a result, the processing time of the proposed audio-zoom algorithm occupies 14.6% or less of the clock speed of the device. The performance evaluation conducted in a semi-anechoic chamber shows that the signals from the front direction can be amplified by approximately 10 dB compared to the other directions.

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Design of Heuristic Algorithm of Automatic Vehicle Delivery Support System (자동배차 지원시스템의 발견적 알고리즘 설계)

  • 이명호;김내헌;신재율
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.23 no.58
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    • pp.59-69
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    • 2000
  • Development of digital information and internet technology causes the changes of technology environments and companies, and the variety of customer needs has been dynamically changed in terms of integrating information system with customer satisfaction. Moreover a new logistics concept is needed through the sharing information between suppliers and consumers, which maximizes the level of customers service and its flexibility by changing functional-oriented to process-oriented. In other words, Supply Chain Management (SCM) is now considered as a key aspect of business, which controls the flows of information, funds, and goods in the supply chain. Rationalization of transport-delivery system will be one of the most important issues on logistics management to the domestic companies. The companies need the effective delivery system. Especially in the case of delivery system from distribution centers to customers or vendors, it might take a long time to control the delivery system manually because it would be hard to apply the automatic vehicle routing algorithm effectively considering all the practical constraints. Thus this study develops a heuristic algorithm of automatic vehicle delivery support system in terms of grouping by short ranges of vehicle movement utilizing postal coordinates, which satisfies a variety of realistic constraints and reduces controlling time of manual operations. In addition, the performance of the algorithm developed in this study is evaluated through the case study.

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Hexagonal Material Flow Pattern for Next Generation Semiconductor Fabrication (차세대 반도체 펩을 위한 육각형 물류 구조의 설계)

  • Chung, Jae-Woo;Suh, Jung-Dae
    • Journal of Korean Institute of Industrial Engineers
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    • v.36 no.1
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    • pp.42-51
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    • 2010
  • The semiconductor industry is highly capital and technology intensive. Technology advancement on circuit design and process improvement requires chip makers continuously to invest a new fabrication facility that costs more than 3 billion US dollars. Especially major semiconductor companies recently started to discuss 450mm fabrication substituting existing 300mm fabrication of which facilities were initiated to build in 1998. If the plan is consolidated, the yield of 450mm facility would be more than doubled compared to existing 300mm facility. In steps of this important investment, facility layout has been acknowledged as one of the most important factors to be competitive in the market. This research proposes a new concept of semiconductor facility layout using hexagonal floor plan and its compatible material flow pattern. The main objective of this proposal is to improve the productivity of the unified layout that has been popularly used to build existing facilities. In this research, practical characteristics of the semiconductor fabrication are taken into account to develop a new layout alternative based on the analysis of Chung and Tanchoco (2009). The performance of the proposed layout alternative is analyzed using computer simulation and the results show that the new layout alternative outperforms the existing layout alternative, unified layout. However, a few questions on space efficiency to the new alternative were raised in communication with industry practitioners. These questions are left for a future study.

A Study on the Practical Suggestions in the Contract for the Turnkey Supply of an Industrial Plant - Focused on the Commentary of ICC Model Contract - (턴키방식 플랜트계약의 실무상 유의점에 관한 연구 - ICC 표본 계약서의 해설을 중심으로 -)

  • Oh, Won-Suk;Lee, Ki-Ok
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.53
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    • pp.3-29
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    • 2012
  • This article examines the Practical Suggestions in the Contract for the Turnkey Supply of an Industrial Plant based on a study focused on the commentary of "ICC Model Contract" clause which is encouraged by ICC. Especially practical issues are inquired into on business and legal perspective as follows. First, in regard to supply of technical documentation, equipment and spare parts, it is important to supplier and purchaser to agree on obtaining technical documents necessary for installing and operating plant, and also components necessary for it's maintenance. Second, it is about erection, testing, taking over and training chapter. Both parties need to agree about the process of the arrival of equipments and assembly conducted by the supplier and following examination and also training purchaser to operate it Third, when it comes to price, payment conditions, bank guarantees, parties are to make decision on the pricing, payment conditions and currency of contract-payment. Lastly, it is necessary to reach an agreement of the issue of whether it is to be defined as delay or non-performance of the contract and also it's consequences about rights and obligation.

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A Method of Predicting Service Time Based on Voice of Customer Data (고객의 소리(VOC) 데이터를 활용한 서비스 처리 시간 예측방법)

  • Kim, Jeonghun;Kwon, Ohbyung
    • Journal of Information Technology Services
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    • v.15 no.1
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    • pp.197-210
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    • 2016
  • With the advent of text analytics, VOC (Voice of Customer) data become an important resource which provides the managers and marketing practitioners with consumer's veiled opinion and requirements. In other words, making relevant use of VOC data potentially improves the customer responsiveness and satisfaction, each of which eventually improves business performance. However, unstructured data set such as customers' complaints in VOC data have seldom used in marketing practices such as predicting service time as an index of service quality. Because the VOC data which contains unstructured data is too complicated form. Also that needs convert unstructured data from structure data which difficult process. Hence, this study aims to propose a prediction model to improve the estimation accuracy of the level of customer satisfaction by combining unstructured from textmining with structured data features in VOC. Also the relationship between the unstructured, structured data and service processing time through the regression analysis. Text mining techniques, sentiment analysis, keyword extraction, classification algorithms, decision tree and multiple regression are considered and compared. For the experiment, we used actual VOC data in a company.

Design and Implementation of EAI(Enterprise Application Integration) System for Privacy Information (개인정보 보호를 위한 EAI 시스템 설계 및 구현)

  • Kim, Yong Deok;Jun, Moon Seog
    • KIPS Transactions on Computer and Communication Systems
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    • v.2 no.1
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    • pp.51-58
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    • 2013
  • This paper describes the design and implementation of the PKI-based EAI system which is used for delivery of sensitive personal information between business systems. For this purpose, we propose a key exchange protocol with some key process : Diffie-Hellman Schema is used to provide forward secrecy, public key-based digital signature is used for EAI Server authentication, data integrity. In addition, in order to minimize the performance impact on the overall EAI systems. The EAI server was designed simply to be used only as a gateway. This paper shows the implementation of Korea public key authentication algorithm standard and a symmetric encryption algorithm for data encryption.

Fuzzy Regression Model Using Trapezoidal Fuzzy Numbers for Re-auction Data

  • Kim, Il Kyu;Lee, Woo-Joo;Yoon, Jin Hee;Choi, Seung Hoe
    • International Journal of Fuzzy Logic and Intelligent Systems
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    • v.16 no.1
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    • pp.72-80
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    • 2016
  • Re-auction happens when a bid winner defaults on the payment without making second in-line purchase declaration even after determining sales permission. This is a process of selling under the court's authority. Re-auctioning contract price of real estate is largely influenced by the real estate business, real estate value, and the number of bidders. This paper is designed to establish a statistical model that deals with the number of bidders participating especially in apartment re-auctioning. For these, diverse factors are taken into consideration, including ratio of minimum sales value from the point of selling to re-auctioning, number of bidders at the time of selling, investment value of the real estate, and so forth. As an attempt to consider ambiguous and vague factors, this paper presents a comparatively vague concept of real estate and bidders as trapezoid fuzzy number. Two different methods based on the least squares estimation are applied to fuzzy regression model in this paper. The first method is the estimating method applying substitution after obtaining the estimators of regression coefficients, and the other method is to estimate directly from the estimating procedure without substitution. These methods are provided in application for re-auction data, and appropriate performance measure is also provided to compare the accuracies.

A Concept Analysis of 'Taeoom' to Newly Employed Nurses (신규간호사 '태움(Taeoom)'에 대한 개념 분석)

  • Kim, Jiwon;Bae, Sung-Yoon
    • Korea Journal of Hospital Management
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    • v.25 no.3
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    • pp.1-13
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    • 2020
  • Purpose: This study was conducted to identify the conceptual definition and attributes of 'Taeoom' (or workplace bullying) inflicted to newly employed nurses in Korea. Method: Walker & Avant(2011)'s eight-stage process was used to perform a conceptual analysis of 'Taeoom'. Literature review of 40 studies published between Jan. 2009 and March 2018 published in Korea was followed by the in-depth interview with nine newly employed hospital nurses and the ex-post review of results by nursing experts. Findings: 'Taeoom' was associated with five attributes: (1) bullying for no reason, (2) peer rejection for no reason, (3) decreased physical function and psychological withdrawal, and (4) verbal abuse, defamation and nagging, (5) impotent feeling due to power imbalance. Four antecedents found in this study include offensive action, distrust, power imbalance, and undue workload exceeding capacity. As consequences of Taeoom, negative physical and psychological symptoms and turnover intention were increased while nursing performance was decreased. Conclusion: This study suggests the need for more qualitative researches with more comprehensive approach on Taeoom and the development of effective program to improve the organizational culture in nursing field. This study is significant in that it provides a qualitative but comparative review on the attributes, antecedents and consequences of Taeoom through literature review accompanied by focus group interview and expert review.

Development of monitoring system for demonstration test of solar energy system (태양에너지 시스템의 실증시험을 위한 모니터링 시스템 개발)

  • Yang, Dong-Jo;Kim, Jae-Yeol;Oh, Yool-Kwon;Kim, Jin-Heung;Chung, Nak-Kyu;Cho, Guem-Bae
    • Proceedings of the KIPE Conference
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    • 2005.07a
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    • pp.723-726
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    • 2005
  • The application of solar energy, in the field of alternative energy, was on the increase tendency. In the case of advanced nations, through continuous R&D, solar hot water heater with high efficiency has been used for the house and the industrial process on business, advanced nations were reached up the experimental stage of solar generation system. But, the actual circumstance of the domestic has been not accomplished the popularization of solar hot water heater and the settlement of it which is the fundamental stage of the solar energy usage. This trouble, the domestic was flooded with small enterprise for producing solar hot water heater, was caused by the popularization and the production without verification of performance. To supply the monitoring program for evaluating solar hot water heater, this research was purpose to improve the technical development of the enterprise for producing solar-heat hot-water-boiler and served as an aid for the enlargement and the popularization on solar energy.

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