• The Journal of Industrial Distribution & Business
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• v.12 no.1
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• pp.15-30
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• 2021

Purpose: Year of 2020, COVID-19 has been changing the people's everyday life to ways never been thought of before all over the world. The IT and electronic industry, the methods of supplying goods and services have been changed from contact to un-tact environments based on un-tact systems very rapidly. COVID-19 has been striking the tourism and the travel industry, especially the airline and hotel industry of which services are provided by human. For the passenger service of airliner, automation has been propelled and un-tact style of service has become mainstreams except cabin service since 2000's. For passenger transportation, due to traffic regulations and exclusions etc., switching to new ways is not easy. However, under the new environment made by COVID-19, kiosk check-in, web check-in and mobile check-in has become more important. In this study, the characteristics of airline customers using mobile goods are investigated to find ways to raise the rate of utilizing mobile check-in and to increase the efficiency of boarding process. Research design, data, and methodology: Considering the COVID-19 environment, survey was done by online research company. The research model is designed to integrate the user characteristics and usage/purchase motive and technology acceptance theory. Especially considering infectious diseases prevention, concern of safety is adopted as one of the usage motive variable. Results: Extraversion or conscientiousness characteristics prefers counter check-in(contact service), while openness characteristics prefers mobile check-in(un-tact service). Concern of safety for infectious disease shows strong non-preference on counter check-in. Conclusions: Regarding service type regardless of type of the industry, automation and un-tact have been mainstreams due to high costs of labor, efficiency and standardization issue, etc., and COVID-19 has given impetus to them. For airliner, un-tact service including boarding process service has been more and more important. To raise the rate of un-tact service use, the characteristics of the user should be analyzed first. The study results indicate that for extraversion or conscientiousness, some kinds of methods to induce them to use un-tact service more are needed.

• Journal of Information Technology Applications and Management
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• v.30 no.2
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• pp.1-18
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• 2023

Recently, as technology development has accelerated and product life cycles have been shortened, it is necessary to derive key product features from customers in the R&D planning and evaluation stage. More companies want differentiated competitiveness by providing consumer-tailored products based on big data and artificial intelligence technology. To achieve this, the need to correctly grasp the required quality, which is a requirement of consumers, is increasing. However, the existing methods are centered on suppliers or domain experts, so there is a gap from the actual perspective of consumers. In other words, product attributes were defined by suppliers or field experts, but this may not consider consumers' actual perspective. Accordingly, the demand for deriving the product's main attributes through reviews containing consumers' perspectives has recently increased. Therefore, we propose a review data analysis-based required quality methodology containing customer requirements. Specifically, a pre-training language model with a good understanding of Korean reviews was established, consumer intent was correctly identified, and key contents were extracted from the review through a combination of KeyBERT and topic modeling to derive the required quality for each product. RevBERT, a Korean review domain-specific pre-training language model, was established through further pre-training. By comparing the existing pre-training language model KcBERT, we confirmed that RevBERT had a deeper understanding of customer reviews. In addition, all processes other than that of selecting the required quality were linked to the automation process, resulting in the automation of deriving the required quality based on data.

• Journal of the Korea Society of Computer and Information
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• v.14 no.4
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• pp.171-178
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• 2009

Recently, a combination of Business Process Management (BPM) and Service Oriented Architecture (SOA) is being recommended as the best approach for automating large business systems. And the need to create meaningful information from daily operational data is increased today. In this paper, we propose a methodology for automating business processes based on the BPM-SOA convergence trend and verify the methodology by implementing the project management business process. BPM-SOA convergence provides higher extensibility and productivity due to the loosely coupled system construction and maintenance. The system has good properties for frequent process changes and reuse of duplicate processes. We then analyze extensibility of the system as new business processes are added to the existing system. We finally analyze the data generated by BPM by using SAP business intelligence to support management's decision making and strategy. Business intelligence provides not only useful data for business decisions but also chance to optimize the business processes.

• The Journal of Society for e-Business Studies
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• v.8 no.3
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• pp.87-105
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• 2003

Business Process Management (BPM) is an emerging trend of managing business process life cycles and integrating heterogeneous systems . Recently, BPM is considered as an essential element for automation of complex business processes involving many companies, particularly for those in an e-Business environment. In such an environment, it is very important for each business partner to trace history of resources. However, it has been a difficult problem for Workflow Management Systems(WFMSs) to support management of resource changes because of limited storage, complex process structure, and absence of formal change model. In this paper. a new framework is proposed, which can support change management for documents, one of core resources of business process. Under a traditional WFMSs framework, all workflow components belong to either build-time or run-time function, and executions of workflow processes are performed by the two functions . To manage changes of documents while process executing. a new framework with additional component modules are required. A version control method is introduced for the purpose of managing document changes. The proposed method includes five models for document structure, process structure, association between process and document, version management, and efficient version storage. A prototype system is developed to demonstrate the effectiveness of the proposed models.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2008.11a
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• pp.184-192
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• 2008

Recently, one of the solutions for the problems of construction industry such as low productivity, lack of experts, insufficiency of manpower, high percentage of calamity and so forth, construction automation which let underdeveloped construction production system be a ultramodern technology is under research. Internal study of construction automation has been initiated since 1980s focusing on robotics and semi-automation for reduction of labor. Therefore development of construction robots is being concentrated with the high development of information technology and Intelligent Excavating System(IES) project had been launched by ministry of land, transportation, and maritime affairs as one way of construction technology revolution business. This study introduces the final goal and the research progress until second year of IES.

• Archives of design research
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• v.12 no.2
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• pp.5-16
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• 1999

Nowadays the banks, with a wide spread of credit transaction practice in every business, offer better services to their customers, while the automation of banking is being made more rapid progress in th light of efficient banking service. For example, it is true that the automation of cash payment for customers goes on its progress and the competition between companies is getting more serious. Lately the banks that pursue "Banking Automation System" expand distribution of cash dispenser for the better electronic computer service and for the better service for their customers in quality. Therefore the makers producing "CD" accelerate their development of CD in various ways in order to secure MIS as the leading group of th field. CD, a kind of an automatic paying, is being used generally, and has various functions and its design is getting more compact than ever. Under this situation, I studied more trustworthy and convenient CD design suggestions in the way of case study on the basis of the process of developing CD and I suggest the better way of developing the design of CD in the future.of CD in the future.

• Journal of Convergence for Information Technology
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• v.12 no.4
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• pp.286-302
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• 2022

This study examined the dynamic role that automation has had upon employment, productivity, and profitability. For the analysis, 342 companies of the Workplace Panel Survey of the Korea Labor Institute conducted from 2005 to 2015 was used. For analytical models, the fixed effect model, which is capable of controlling the endogeneity problems of variables, was used. According to the analysis results, the increased ratio of automation in Korean companies (1) resulted in the increase of turnover in the short and long terms, a temporary decrease in employment, and (2) a decrease of productivity in the short and medium terms, and thereby (3) failing to change profitability in a positive manner.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.6
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• pp.2256-2262
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• 2010

The requirements for automated handing of business process and its monitoring usually have a proprietary form for each enterprise. Unlike the conventional database transaction, business process takes long time for its completion and incorporates very complex handling logics along with business situations. Since those handling logics are frequently changing in accordance with the business policies or environment, enterprises want to integrally capture the whole business semantics while monitoring those process instances. In this paper, we adopted GMA(Grid Monitoring Architecture) for the integrated monitoring of business processes. The GMA(Grid Monitoring Architecture) is a very scalable architecture to effectively monitor and manage monitoring information under the heterogeneous environment. By introducing complex event handling features into GMA to support various processing logics, we could implement a system that enables automated execution and high-level monitoring of business processes.

• International journal of advanced smart convergence
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• v.6 no.4
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• pp.50-55
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• 2017

Workers' demands for new applications, especially mobile applications, are increasing. Many industry analysts, researchers and corporate executives say the demand for mobile applications is becoming increasingly difficult to follow in the IT department. Gartner predicts that by 2021, the demand for mobile application development within the enterprise will increase about five times faster than IT can deliver applications. The purpose of this paper is to provide an environment where non-developers who are in charge of business development can develop apps and webs for their work. The basic concept of a new innovative App development tool, Smart Maker Authoring Tool is to develop Apps on the level using easy-to-learn Word or Excel in a computer. The main feature is that the app is developed by a non-developer worker. The coding technology is perfectly optimized to the structure and operation mechanism of the IT Infra such as hardware devices and operating system, which are the targets for implementing a desired function. Rather, it shows excellent software productivity. The most important feature of future business development is that it is developed by a non-developer worker. In this paper, we propose a no-code and low-code platform for non - developers to develop their business. In the future, we will link the IoT based Arduino system and artificial intelligent interpretation system.

• 제어로봇시스템학회:학술대회논문집
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• 1991.10b
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• pp.1915-1919
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• 1991

The efficiency of automated assembly line is increased by realizing the automation of each assembly cell, monitoring the line information and developing the real-time line control system it. which production flow is controllable. In this paper, the several modules which are important factors when constructing automated real-time control system, such as, line control S/W module, real-time model change module, error handling module and line production management S/W module, are developed. For developing these important programming modules, real-time control and multi-tasking techniques are integrated. In this paper, operating method of real-time line control in PCB automated assembly line is proposed and for effective control of production line by using multi-tasking technique, proper operating method for relating real-time line control with multi-tasking is proposed by defining the levels of signals and tasks. CIM-Oriented modular programming method considering expandability and flexibility will be added for further research in the future.